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reviewer1239837 - PeerSpot reviewer
Senior Solution Engineer at a tech services company with 1,001-5,000 employees
Real User
A light, reliable product that is easy to implement
Pros and Cons
  • "We've found the solution to be stable."
  • "Kaspersky needs to strengthen its standing in the market."

What is our primary use case?

The solution is great for customers who would like to secure their endpoints and provide protection for users. It's based on the RFP response, actually, our customer reference.

What is most valuable?

The simplicity is great

It's a very light product. 

We've found the solution to be stable.

It's scalable and easy to expand.

The installation process is very simple. 

What needs improvement?

Symantec is a better option. Kaspersky needs to strengthen its standing in the market.

It would be ideal if they could make it even easier to use.

For how long have I used the solution?

I've been using the solution for maybe five years at this point. 

Buyer's Guide
Kaspersky Endpoint Detection and Response Expert
November 2024
Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.

What do I think about the stability of the solution?

The stability of the product is great. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

You can scale the solution if you need to. It's not difficult. 

We have 15 users on the solution currently.

How are customer service and support?

I've never directly contacted technical support. I cannot speak to how helpful they would be.

Which solution did I use previously and why did I switch?

We sometimes deal with Symantec or FireEye, depending on the requirements. 

How was the initial setup?

The solution is easy to set up. It's not a difficult process. That said, I didn't do the installation myself and therefore cannot speak on how long the deployment took. 

What about the implementation team?

Our engineers handled the installation process. 

What's my experience with pricing, setup cost, and licensing?

We pay a monthly licensing fee. 

What other advice do I have?

I would recommend the solution to others. It's been good so far. 

I'd rate the solution at a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Mohamed Zyada - PeerSpot reviewer
PS & Technical Manager at Hemaya IT
Real User
Top 20
Has good stability and scalability
Pros and Cons
    • "The issue with Kaspersky EDR is the sandbox. I'd like to have the ability to manage it on the cloud as well."

    What is our primary use case?

    It's an antivirus solution that we use on-premises with cloud-sync.

    What needs improvement?

    The issue with Kaspersky EDR is the sandbox. I'd like to have the ability to manage it on the cloud as well.

    For how long have I used the solution?

    I've been using it for two years.

    What do I think about the stability of the solution?

    It is stable.

    What do I think about the scalability of the solution?

    It's scalable, but it requires additional servers. We have about 10,000 users.

    How are customer service and support?

    Technical support from Kaspersky is okay.

    How was the initial setup?

    The installation of the physical servers is very simple, but the software is not that simple. It takes about one or two days for the virtual environment.

    What's my experience with pricing, setup cost, and licensing?

    We have yearly licensing costs, and they are not cheap.

    What other advice do I have?

    I would recommend Kaspersky Endpoint Detection and Response and rate it at eight on a scale from one to ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    Buyer's Guide
    Kaspersky Endpoint Detection and Response Expert
    November 2024
    Learn what your peers think about Kaspersky Endpoint Detection and Response Expert. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
    816,406 professionals have used our research since 2012.
    Founder & CEO at CID Infotech
    Real User
    Valuable endpoint protection, stable, but scalability could improve
    Pros and Cons
    • "The most valuable feature is endpoint protection."
    • "The solution can improve by providing automatic fixing of vulnerabilities and reducing the resources used in the server component and endpoint agent. They are very bulky and use a lot of CPU, memory, and hard drive resources."

    What is our primary use case?

    This solution is used for network security.

    What is most valuable?

    The most valuable feature is endpoint protection.

    What needs improvement?

    The solution can improve by providing automatic fixing of vulnerabilities and reducing the resources used in the server component and endpoint agent. They are very bulky and use a lot of CPU, memory, and hard drive resources.

    For how long have I used the solution?

    I have been using Kaspersky Endpoint Detection and Response for approximately six years.

    What do I think about the stability of the solution?

    Kaspersky Endpoint Detection and Response is stable.

    What do I think about the scalability of the solution?

    I have found this solution not to be scalable.

    Our clients that are using this solution are small-sized businesses.

    How are customer service and technical support?

    The technical support for this solution is not good. They do not have the availability of resources.

    How was the initial setup?

    The installation is very easy.

    What's my experience with pricing, setup cost, and licensing?

    The price of the solution could be reduced.

    What other advice do I have?

    Those wanting to implement this solution have to understand that fine-tuning and adjusting their policy plan has to be a regular activity.

    I rate Kaspersky Endpoint Detection and Response a seven out of ten.

    Disclosure: I am a real user, and this review is based on my own experience and opinions.
    PeerSpot user
    PeerSpot user
    Security and systems engineer at a tech services company with 51-200 employees
    Real User
    A stable and feature-rich addition for network security
    Pros and Cons
    • "This is a feature-rich product."
    • "The technical support team should respond in a more timely manner."

    What is our primary use case?

    We are a solution provider and Kaspersky EDR is one of the products that we implement for our customers as part of their overall security.

    What is most valuable?

    This is a feature-rich product.

    What needs improvement?

    There should be options in the UI to better assist with troubleshooting problems that occur during deployment.

    I would like to see a more simplified view of the configuration options.

    The technical support team should respond in a more timely manner.

    For how long have I used the solution?

    I have two years of experience with this product.

    What do I think about the stability of the solution?

    I have not experienced any bugs or glitches while using it.

    How are customer service and technical support?

    The technical support is good. I would say that it is not bad and not excellent, but something in between. I have only opened one case with them and it took a long time for them to respond.

    Which other solutions did I evaluate?

    I am currently trying to compare Kaspersky with a similar solution by Carbon Black.

    What other advice do I have?

    In summary, I think that Kaspersky is a good product to use.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    reviewer1740045 - PeerSpot reviewer
    Cyber Security Engineer at a tech services company with 201-500 employees
    Real User
    It's useful for detecting zero-day attacks but challenging to implement and integrate
    Pros and Cons
    • "Kaspersky is easy to use, and it performs well."
    • "Installing Kaspersky is complex. It requires more work from system admins and takes almost one week to deploy, including integration and mapping with other solutions. You also have to configure Kaspersky EDR sandboxing then set up permissions for various teams and customers."

    What is our primary use case?

    Kaspersky is useful for detecting zero-day attacks. It's signature-based and we get regular updates from the cloud.

    What is most valuable?

    Kaspersky is easy to use, and it performs well. 

    What needs improvement?

    I'd like to see more seamless integration with the cloud and other products as well as improvements to Kaspersky's sandboxing features. 

    For how long have I used the solution?

    I've been working with Kaspersky EDR for a few years now.

    What do I think about the stability of the solution?

    Kaspersky is stable and scalable. 

    How are customer service and support?

    Kaspersky support is good. 

    How was the initial setup?

    Installing Kaspersky is complex. It requires more work from system admins and takes almost one week to deploy, including integration and mapping with other solutions. You also have to configure Kaspersky EDR sandboxing then set up permissions for various teams and customers. 

    What's my experience with pricing, setup cost, and licensing?

    Kaspersky is licensed on a yearly basis.

    What other advice do I have?

    I rate Kaspersky EDR seven out of ten. I usually recommended other solutions because Kaspersky is more difficult to implement. I only deploy it when the customer requires Kaspersky. But Kaspersky requires more labor from the technical team to install and implement.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
    PeerSpot user
    Buyer's Guide
    Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2024
    Buyer's Guide
    Download our free Kaspersky Endpoint Detection and Response Expert Report and get advice and tips from experienced pros sharing their opinions.