Kount Reviews

Name: Kount
Brand: Kount
Rating: 4.5 (3 reviews)

Vendor: Kount

4.5 out of 5

3 reviews
100% willing to recommend

340 followers

What is Kount?

Kount’s patented machine learning technology analyzes transactions to stop fraud and increase revenue for online businesses, merchants, acquiring banks, and payment service providers.

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Kount is the #12 ranked solution in Fraud Detection and Prevention software. PeerSpot users give Kount an average rating of 9.0 out of 10. Kount is most commonly compared to ThreatMetrix: Kount vs ThreatMetrix. Kount is popular among the large enterprise segment, accounting for 71% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 20% of all views.

Helped 816,406 peers since 2012

Featured reviews

Chris Zappato

Fraud Analyst at Pinterest

At my old company, I used to use a tool called Sift. It's another great tool, but I prefer Kount. The major differences between the two solutions are how they're laid out and how fast you can gather as much information as possible. I personally prefer Kount — that's my personal preference. I've worked with both platforms for many years. I personally prefer Kount for the way that they display information and for the variety and flexibility they offer when it comes to the rules — from very simple to very complex. Kount is better designed for catching fraud, detecting fraud, and preventing fraud. Sift is also great; you will not go wrong if you go with Sift, but I personally prefer Kount.

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Kumaraguru Muthuraj

Staff Engineer at Intuit

In terms of what could be improved, that's a very good question. There was this layer you had to go to where I think we needed to add the frame. Then there is one turn for communication that happens with us and Kount and the response comes back again. So the time that is taken to go to Kount and come back should be in the order of around 100 milliseconds or less. And our context was taking around 200 to 300 milliseconds. We didn't want the extra load of 100 milliseconds to happen, so if the two rounds of stability could be cut to one, that would be very helpful. That was very relevant for the mobile app.

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Megan Mahoney

Director, Compliance Services at a tech vendor with 1,001-5,000 employees

They could do a little bit better with chargeback management. There are other solutions out there that I've heard about, like Accertify that have a better chargeback platform where they're integrated more with the banks or in terms of how the workflow is and how you can respond to chargebacks. From my experience, Kount doesn't really have that. They had a way to assign reason codes and descriptions to the chargebacks so you can run reporting. You can flag transactions that get chargebacks on them so that you can then report your chargeback trends and create rulesets around them but there wasn't much for actual chargeback management. That was a whole separate process that we had to have in place. They should have more dashboards for data visualization. They have some capabilities there, but you really have to be a pro user. You have to be an expert user to really use it at the highest level. Otherwise, you're just exporting the data and creating it in Excel and using those visuals. It would be nice if they had some out-of-the-box dashboards where could you sign in, go to your specific dashboard and it just tell you everything in an intuitive way. That's a key area that they could work on a little bit more. The technology is there, it's a great solution, but as far as communicating the performance of the fraud department, they could make the dashboards more intuitive and insightful.

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Kount mindshare

As of November 2024, the mindshare of Kount in the Fraud Detection and Prevention category stands at 1.7%, down from 1.8% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Fraud Detection and Prevention

Key learnings from peers

Valuable Features

"It's an in-depth, all-in-one solution."
"The most valuable feature is its ability to create your own ruleset and edit it whenever you want. Their reporting functionality is very helpful. It's really robust."
"The initial setup was absolutely straightforward. Within a week I was fully working."

Room for Improvement

"The rule system and automation could be expanded a little bit more."
"They could do a little bit better with chargeback management. There are other solutions out there that I've heard about, like Accertify that have a better chargeback platform where they're integrated more with the banks or in terms of how the workflow is and how you can respond to chargebacks."
"The time that is taken to go to Kount and come back should be in the order of around 100 milliseconds or less. And our context was taking around 200 to 300 milliseconds. We didn't want the extra load of 100 milliseconds to happen, so if the two rounds of stability could be cut to one, that would be very helpful."

Pricing

"I think the pricing is great — I think it's totally worth what they're charging because the benefits are great."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Kount Buyer's Guide for additional reliable information.

Top industries

By visitors reading reviews

Financial Services Firm

20%

Computer Software Company

13%

Retailer

Government

Media Company

Manufacturing Company

Comms Service Provider

Healthcare Company

University

Construction Company

Non Profit

Educational Organization

Energy/Utilities Company

Insurance Company

Leisure / Travel Company

Hospitality Company

Legal Firm

Real Estate/Law Firm

Wholesaler/Distributor

Logistics Company

Marketing Services Firm

Outsourcing Company

Recreational Facilities/Services Company

Sports Company

Transportation Company

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Kount customers

CD Baby, Crate & Barrel, Domino's Pizza, Dunkin' Brands, Hydrobuilder, Jagex, JOANN Fabric & Crafts, Leatherman, Micro Center, Staples, The Iconic, The Source, The Vitamin Shoppe, TickPick and WebJet.