We are customers of Microsoft and I'm the IT technical manager.
IT Technical Manager
Technical simplicity in terms of implementation; flexible and scalable
Pros and Cons
- "Provides a high level of availability and 99% uptime."
- "The most valuable feature for me is the high level of availability and the 99% uptime of the system."
- "Technically speaking, I'd like to see more flexibility in terms of storage or resource allocation."
What is our primary use case?
What is most valuable?
The most valuable feature for me is the high level of availability and the 99% uptime of the system. I also appreciate the technical simplicity of the system in terms of implementation.
What needs improvement?
I'm currently based in the Philippines and the availability of services locally could be improved. Technically speaking, I'd like to see more flexibility in terms of storage or resource allocation. Resourcing is currently quite fixed so that if you want to move between level two and level three resources, or customize resources, you can't do that. The discrepancy in terms of costing is around $200. If they improved flexibility for selecting resources it would be easier for us to get the costing approved.
For how long have I used the solution?
I've been using this solution for around two years.
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What do I think about the stability of the solution?
The solution is stable, one of the most reliable in the Philippines. The downside is that currently all the services are outside the country. Singapore and Hong Kong provide the closest service but we have laws that prohibit certain amounts of data residing in other countries. None of that affects stability.
What do I think about the scalability of the solution?
One of the key takes from using cloud services is scalability and flexibility. If a company hits some roadblocks financially, they can reduce infrastructure and also reduce what they use in the cloud lowering the cost.
How are customer service and support?
I've had several outages or major issues and I've had good experience with technical support. They resolved the problems in less than a day. The only downside is that in the Philippines you're dealing with the vendor and not Microsoft direct. I have two steps of support; if the vendor can't provide the support, then they escalate to Microsoft.
How was the initial setup?
The initial setup is quite simple. We currently have 20 users on the infrastructure side in addition to 20+ developers.
What's my experience with pricing, setup cost, and licensing?
We have difficulty in getting the costing approved. We pay for a virtual machine and the resources currently implemented there, then we need a license from Microsoft Windows OS and the database itself. In our latest license purchase, the manager approved a monthly fee of around $2,000 for the resources we use. If you're going to the cloud, that's currently included in the cost and will be less if you have the software assurance from Microsoft; on-prem is more expensive.
What other advice do I have?
The big takeaway on this product is the high availability of the system on cloud and reduction of on-prem costing. There are no concerns about the electrical doing some redundancy in between, cooling, purchasing, procurement of IT equipment. Instead of budgeting based on CAPEX, we're doing it from an OPEX point of view. One of the key takes for moving to the cloud is the cost. You can leverage with the cloud and let go of some things required to maintain a system on-prem, the kinds of things that alleviate some complexity in doing maintenance of the system. The solution is suitable for any size company.
I highly recommend Microsoft Azure. Everyone knows Microsoft so the learning curve is easier. I rate the solution nine out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Personal Banker at HDFC Bank
Feature-rich, easy to use, scalable, and stable
Pros and Cons
- "It has multiple features that can be used from the start and it is easy to use."
- "Ideally, Microsoft Azure should be compatible with the applications that we are using in my environment."
What is most valuable?
It has multiple features that can be used from the start.
It is easy to use.
What needs improvement?
I would like to see support for the applications that are currently in place. Ideally, Microsoft Azure should be compatible with the applications that we are using in my environment.
For how long have I used the solution?
I am not using Microsoft Azure, but I have been doing an assessment for the last five years.
I am using the latest version.
What do I think about the stability of the solution?
It's a stable product.
What do I think about the scalability of the solution?
Microsoft Azure is a scalable solution.
How are customer service and technical support?
I have not contacted technical support.
How was the initial setup?
The installation is handled by another team. I was not involved in the installation of this solution.
What's my experience with pricing, setup cost, and licensing?
As of now, there are no monthly or yearly subscription fees.
What other advice do I have?
Definitely, I would recommend this solution to others who are interested in using it.
I would rate Microsoft Azure a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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October 2026
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ICT Consultant at a tech services company with 11-50 employees
Easy to manage, good performance, and secure
Pros and Cons
- "The solution is easy to manage within the cloud application, has good performance, and is secure."
- "The solution could improve by being more user-friendly."
What is our primary use case?
Microsoft Azure is an directory and identity management solution in the cloud, similar to an access gateway.
How has it helped my organization?
It has enable me to secure our office 365 tenant
What is most valuable?
Multifactor authentication, cloud App security. The features are easy to manage within the cloud application, has good performance, and is secure.
What needs improvement?
The solution could improve by being more user-friendly.
For how long have I used the solution?
I have been using this solution for approximately four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
very good
How are customer service and technical support?
The technical support has been responsive but sometimes the agent does not have the knowledge required for the proper immediate assistance.
Which solution did I use previously and why did I switch?
we are previously using Hosted Exchange. We migrated in other to take advantage of rich collaborative features of o365
How was the initial setup?
Initial setup was straightforward. Migration managed with out issue
What about the implementation team?
In -house
What was our ROI?
95%
What's my experience with pricing, setup cost, and licensing?
We are on an annual subscription. However, there are other options available.
What other advice do I have?
The smooth operation of the solution depends on the ability of the administrator. How the infrastructure is deployed overall and how it is optimized.
I would recommend this solution to others.
I rate Microsoft Azure an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Senior Director at a computer software company with 501-1,000 employees
Reasonable pricing with intuitive UI but reaching support is difficult
Pros and Cons
- "We have found the user interface to be intuitive. Microsoft is a master at UI."
- "The analytics services are the most valuable aspect of the solution."
- "You don't get support from Microsoft very easily as compared to other solutions. The Microsoft Azure team does not [respond quickly]."
What is our primary use case?
We primarily use the solution for cost reasons, for example, when a client's hardware refresh is coming and they don't want to incur the cost on the hardware. We also use it for capacity as, when they buy hardware, those are constrained by capacity.
What is most valuable?
The analytics services are the most valuable aspect of the solution.
The product has many useful features on offer.
We have found the user interface to be intuitive. Microsoft is a master at UI.
The stability is okay.
The solution has the potential to scale.
We have found the pricing to be reasonable.
What needs improvement?
You don't get support from Microsoft very easily as compared to other solutions. For example, AWS. If I reach out to AWS, their PDM team is very quick to respond. The Microsoft Azure team does not.
The downtime could be a bit better. AWS has less downtime.
The solution needs to scale as well as AWS, which scales much better.
For how long have I used the solution?
I've been using the solution for four to five years at this point. It's been a while.
What do I think about the stability of the solution?
The stability is okay. There are no bugs or glitches. It's reliable. However, AWS seems to be a bit better.
In terms of downtime, if you look at the reporting side, if you look at the Gartner report, it shows that AWS experienced significantly fewer outages as compared to Azure.
What do I think about the scalability of the solution?
In my experience, I've seen AWS as a little bit more robust in terms of scalability and its features as compared to Azure. That said, Azure is improving every day. Still, AWS seems to be ahead in terms of scalability.
How are customer service and technical support?
Technical support is not very responsive. They are quite slow.
While the team may be capable, the processes set up around are really bad. If you have to reach out to someone to get technical support, it takes hours and hours of effort to get to them.
How was the initial setup?
The initial setup is neither easy nor difficult. It's somewhere between straightforward and complex. Usually, with our clients, we don't get straightforward projects. However, we can't say they are the most complex out there either.
What about the implementation team?
We tend to do setups for our clients.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair. It's not overly expensive.
Which other solutions did I evaluate?
Lately, I have been researching technical comparisons between Azure and AWS for SAP HANA 2.0 migration from on-premises to the cloud.
What other advice do I have?
We are Azure partners.
I'm mainly providing services to my customers, and therefore am not necessarily an end-user.
For the most part, I would recommend Azure. However, we cannot just recommend Azure blindly. Azure suits mostly the customers that are using the Microsoft suite of products. It brings your own licenses into the play so that you don't end up with another cloud. If you're using Microsoft products, then Azure is a straight fit for you. You should not evaluate any other cloud. However, if you're not using the Microsoft suite of products, if you're using MS Skills, running Solaris, and all of those things, then you have to evaluate which cloud is better.
I'd rate the solution at a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Highly stable, scalable, and good technical support
Pros and Cons
- "The technical support has been good."
- "Microsoft Azure is scalable in my experience."
- "The pricing of the solution could be reduced."
What is our primary use case?
In my country, many organizations want to migrate their operations to the cloud. This is why we are using Microsoft Azure.
For how long have I used the solution?
I have been using this solution for approximately one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft Azure is scalable in my experience.
Approximately 1,000 use this solution.
How are customer service and technical support?
The technical support has been good.
Which solution did I use previously and why did I switch?
We also have customers using AWS.
How was the initial setup?
The installation is easy.
What about the implementation team?
We did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
The pricing of the solution could be reduced. We are not able to create a free account in my country.
What other advice do I have?
I recommend this solution to others.
I rate Microsoft Azure a ten out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Works at a real estate/law firm with 10,001+ employees
Good security, excellent scalability, and very stable
Pros and Cons
- "Technical support, from what I understand, is quite helpful and we speak with them regularly."
- "For me, it's a perfect product and I enjoy its capabilities."
- "The installation process is not very straightforward."
What is our primary use case?
We don't use DevOps; we just use the Azure Cloud platform. The solution is primarily used for PaaS and FaaS.
What is most valuable?
The solution has been very stable.
We find the product to be scalable.
The security network inside of the information on the network is very good.
Technical support, from what I understand, is quite helpful and we speak with them regularly.
What needs improvement?
There aren't really any issues with the product itself. For us, the problems are organizational and the processes inside the company, which uses Azure, aren't as clear. They need to define a good process and a good implementation strategy going forward. We only really have issues with what they want to do, and not the technology itself. Basically, the technology is not the problem. It is just the way we want to use it.
It would always be nice to have even more integration capabilities.
A company needs to have strong finance managers. It could cost a lot if you haven't got a finance function inside each company.
The installation process is complex.
The pricing could always be better and a bit more standardized.
For how long have I used the solution?
I've been using the solution for five years at this point. It's been a while.
What do I think about the stability of the solution?
The solution is very stable and reliable. The performance is good. It's not buggy. there aren't glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product has been very scalable. If a company needs to expand it, it can do so.
At this time, I'm not sure exactly how many people are directly using the solution.
How are customer service and technical support?
While I haven't personally used technical support, our company does have a technical account manager on the Azure side and we are coordinating each week to identify all the topics we need to address - including our disaster recovery plan, which is important to the company right now.
Which solution did I use previously and why did I switch?
We did not previously use a different solution before we chose to work with Azure.
How was the initial setup?
The installation process is not very straightforward.
When you want to install with a higher level of security inside the infrastructure, nothing communicates. Therefore, engineering security and network engineers need to understand what they have to do exactly, and what the problem is. With Aure, there's a learning curve for installation. You need to work with it for at least one year before you get comfortable enough and are able to troubleshoot and configure everything relatively well.
What's my experience with pricing, setup cost, and licensing?
The solution has the potential to be expensive if you as a company are not careful as to how you use it.
What other advice do I have?
I'm a customer and an end-user.
I'd rate the solution at a ten out of ten. For me, it's a perfect product and I enjoy its capabilities.
I would recommend this solution to other users and organizations.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Business Security Advisory at a retailer with 10,001+ employees
Responsive and dedicated support, and the security is good
Pros and Cons
- "The support is responsive and dedicated to SMEs."
- "Overall, the solution is good but there are some minor technical issues that can be resolved."
What is our primary use case?
We use Microsoft Azure for many different things. It depends on the customer's requirements. For some, they use it for tasks, data lakes, and integration. Others use it for Business analytics.
There are a few easy ones that use it as the ESPs, a few workloads, creating a three-tier application database and web for specific internal clients, or it could be larger with several integration points.
What is most valuable?
I worked with one of the largest airlines in the region or perhaps even in the world, and Microsoft service was one of the most prestigious ones.
What needs improvement?
Overall, the solution is good but there are some minor technical issues that can be resolved.
For how long have I used the solution?
I have been using Microsoft Azure for quite some time. Including the previews, it has been five or six years.
How are customer service and technical support?
The support is responsive and dedicated to SMEs.
When there is a new case or, a requirement from the business, we rapidly check with the vendors in our region. We also sometimes work directly with Microsoft.
Which solution did I use previously and why did I switch?
Generally, I work in IT and have experience with some cloud-based solutions.
There are several products that I appreciate from a security standpoint.
What other advice do I have?
I work in security and tend to appreciate security products more.
I would rate Microsoft Azure a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Architect at a transportation company with 10,001+ employees
A stable and scalable solution
Pros and Cons
- "The initial setup is simple."
- "The stability is good, there is compliance with the SLAs, and we have not encountered any issues in this domain."
- "The diagnostics should have more logs."
What is our primary use case?
The information is confidential, so I cannot discuss what we use Microsoft Azure for.
What needs improvement?
The diagnostics should have more logs. We must pay a surcharge for our dependence on the Azure monitor. Each platform comes with its own logs.
For how long have I used the solution?
What do I think about the stability of the solution?
The stability is good. There is compliance with the SLAs and we have not encountered any issues in this domain.
What do I think about the scalability of the solution?
The scalability is fine and this option exists with many of our products.
How are customer service and technical support?
I have not had occasion to make use of technical support.
How was the initial setup?
The initial setup is simple. It's not a big deal.
What's my experience with pricing, setup cost, and licensing?
There are added costs to the company or for scaling for most premium products.
Which other solutions did I evaluate?
I did not really evaluate other solutions before going with Microsoft Azure.
What other advice do I have?
We work off an app service environment. We are end-users of Microsoft, although my specific role is in IT architecture.
I rate Microsoft Azure as an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Chief Technology Officer at SYSDE
Flexible, integrates well, and beneficial templates
Pros and Cons
- "The solution is very flexible, it is not limited to Microsoft solutions. It integrates well with other solutions, such as Oracle. There are a lot of templates we are able to use allowing us to reduce the time for configuration."
- "The solution could improve by simplifying network management."
What is our primary use case?
We use Microsoft Azure as a cloud-based platform.
How has it helped my organization?
The solution has made operations for our organizations better by offering flexibility and integration with multiple other products.
What is most valuable?
The solution is very flexible, it is not limited to Microsoft solutions. It integrates well with other solutions, such as Oracle. There are a lot of templates we are able to use allowing us to reduce the time for configuration.
What needs improvement?
The solution could improve by simplifying network management.
For how long have I used the solution?
I have been using the solution within the past 12 months.
What do I think about the scalability of the solution?
The solution is very easy to scale.
What's my experience with pricing, setup cost, and licensing?
The price of the solution can be expensive.
What other advice do I have?
I rate Microsoft Azure a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Manager, Enterprise Infrastructure at a tech services company with 1,001-5,000 employees
Scalable, easy to use, and offers excellent performance
Pros and Cons
- "The performance is good."
- "The solution offers many of the same features and has similar functionality to AWS, the performance is good, it's easy to use, we find that it's stable, and the solution scales quite well."
- "The solution is less mature than AWS."
What is our primary use case?
We primarily use it for infrastructure and for some of its containers. It's very similar to AWS.
We moved to it as part of the initiative for the country to start using Azure services.
What is most valuable?
The solution offers many of the same features and has similar functionality to AWS.
The performance is good.
It's easy to use.
We find that it's stable.
The solution scales quite well.
What needs improvement?
The solution is less mature than AWS. That said, it is catching up quickly.
The solution could always be cheaper. That way, it would be less expensive than AWS.
For how long have I used the solution?
I've been dealing with the solution since 2016. It's been about five years or so. I've had some time to work with it a bit.
What do I think about the stability of the solution?
The stability is very good. It's a reliable solution. There are no bugs and glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
We have found the scalability to be very good. If a company needs to expand, it can do so with ease. It's not a problem at all.
How are customer service and technical support?
Technical support has been great. They are helpful and responsive. We are pleased with the level of attention we get if we need assistance.
Which solution did I use previously and why did I switch?
We have also used AWS. We use both of them right now and like them both. They are very similar tools.
How was the initial setup?
There isn't really an initial setup. it's on the cloud and subscription-based.
What's my experience with pricing, setup cost, and licensing?
The pricing is more or less the same as AWS. They are very competitive with each other. There isn't too much of a difference, price-wise.
In our case, the solution doesn't have a license. It's subscription-only. However, you can buy your own license separately and install it on whatever system application you're using on Azure. This is the same in the case of AWS.
What other advice do I have?
I'd rate the solution at an eight out of ten. It's a good solution with a lot of potential and we've been happy with its capabilities so far.
Whether or not I would recommend it to other companies depends on the use case. If you have a specific use case for using the cloud in general, then likely it makes sense to go with Azure.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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