Scalability, affordability and the flexibility of the product.
Consultant at a tech services company with 51-200 employees
Learning curve to get it up and running but it's scalable and flexible.
What is most valuable?
How has it helped my organization?
- You can off-site required services to help mitigate risk
- You can take advantage of the scalability to have short term high intensive processes be used by their services
- You can totally take away the need for any server hardware in your organisation
What needs improvement?
Probably the 2 main areas where things could be improved are getting direct console access to VM's and its Azure backup solution to add backup types (eg System State).
For how long have I used the solution?
3 months
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What was my experience with deployment of the solution?
We went with the volume license of credits and still find it difficult to activate those credits as there is a particular website you have to go to.
What do I think about the stability of the solution?
There has been documented issues with stability, however we did not experience it.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and support?
Customer Service:
Good, I can shoot email questions and get responses in a good amount of time.
Technical Support:I haven't had to raise a technical support for Azure though for Office 365 I have and I've found it excellent.
Which solution did I use previously and why did I switch?
We looked at AWS, a locally based cloud provider and a datacentre.
How was the initial setup?
It was a learning curve to get it up and running. If I had prior training I would have found it straight forward but the time lines for implementation meant I had to "dive in".
What about the implementation team?
In-house
What was our ROI?
We are able to provide services to clients that allows us get a good ROI once we have deployed Azure to them.
What's my experience with pricing, setup cost, and licensing?
- Setup cost with Azure is minimal for what they are supplying. Everything takes less than 10 minutes to deploy.
- Day to Day costs is what you use, we can now review those costs and look at the new features (Automation) to make those costs even more efficient.
Which other solutions did I evaluate?
We looked at AWS, a locally based cloud provider and a datacentre.
What other advice do I have?
Get onboard with Microsoft and the Azure team and listen out to their partner training. They did a big Azure for IT Pros via their channel 9 msdn a few weeks ago. There is plenty of webinars and e-books which will teach you what you want to know.
Disclosure: My company has a business relationship with this vendor other than being a customer: Microsoft Partner

Business Development Director at Optimiza Solutions
Stable solution for secure data hosting
Pros and Cons
- "This is a very stable product."
- "I would like to see more automation and AI with the cloud to help the clients understand more about their clients, their history data, and their predictive analytics. This would help them better manage their clients."
What is our primary use case?
I am a business development director who helps my clients by providing solutions during their digital transformation journey. I am a reseller of Microsoft Azure. My clients use this solution to host their data on the cloud and to have a secure database.
What is most valuable?
This is a very stable product.
What needs improvement?
I would like to see more automation and AI with the cloud to help the clients understand more about their clients, their data history, and their predictive analytics. This would help them better manage their clients.
For how long have I used the solution?
I have been using this solution for almost four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. Some of my clients have thirty users while others have more than two hundred users.
How are customer service and support?
We have received very good support from Azure here in Jordan.
How was the initial setup?
The initial setup is quite complex and took about six months.
What other advice do I have?
Azure may seem intimidating but you will get use to the product the more time that you spend working in it.
I would rate this product a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer:
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President at Team Parsec
Easy to launch projects, reliable, and good support
Pros and Cons
- "The advantage of Microsoft Azure is its simplicity. It's easy to launch a project. However, the problem with this kind of solution is the reliability for the customers. You have to be sure to stay with Microsoft."
- "Microsoft Azure is not always a user-friendly solution. There are too many people who develop this solution. For the end-users, sometimes it's not really fun to use or simple to use. It could be improved."
What is most valuable?
The advantage of Microsoft Azure is its simplicity. It's easy to launch a project. However, the problem with this kind of solution is the reliability for the customers. You have to be sure to stay with Microsoft.
What needs improvement?
It's not always simple to manage the team who use it. Sometimes customers abuse the capacity and it's not always easy to bill the department for the usage.
Microsoft Azure is not always a user-friendly solution. There are too many people who develop this solution. For the end-users, sometimes it's not really fun to use or simple to use. It could be improved.
It's difficult to stop the solution when you have started, you need to use it for the long term. You have to make a good choice when you start the project with Microsoft or with Amazon too. You will have the same problem, once you choose one you have to commit.
When a feature doesn't exist in Microsoft Azure, generally we can use other software that does the job very well, such as backups or supervision. Any products to help the customers and engineers to do a good job, such as managing large infrastructure. There is a lot of solution to make it work well.
For how long have I used the solution?
I have been using Microsoft Azure for approximately three years.
What do I think about the stability of the solution?
The stability of the solution was good we have not had a problem.
What do I think about the scalability of the solution?
The scalability is good, there are nearly no limits, and simple to do. However, it is difficult to see the limit.
How are customer service and support?
My engineers sometimes have used the support, I don't have any feedback about troubles with the support. I think the support is good. I don't have bad feedback.
How was the initial setup?
The deployment of the solution is quick and easy.
What other advice do I have?
My advice to others is to be sure if they choose the cloud it is the right choice for them. A customer can be in a hybrid solution, or cloud, or on-premise solution. I prefer the hybrid solution, in the same project. It's a choice they need to make for the long term.
I rate Microsoft Azure an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Analytics and Cognitive Computing at a consultancy with 11-50 employees
Straightforward setup, helpful support, but better dashboards needed
Pros and Cons
- "The solution has enabled us to provide advanced indicators and analytics to the client on their data."
- "There are always new features to add in terms of additional indicators, improving the looks of the dashboard and stuff. There are some dashboards that are not attractive, we are looking to make them fancier and nice-looking."
What is our primary use case?
We use Microsoft Azure to store our data and build analytical tools on the platform. Our Trade Insight Dashboards allow users to explore trade and investment data for more than 150 countries. Users can discover the most traded products of each country, where they are sent to, where do opportunities lie, and which industry has the most potential.
How has it helped my organization?
Our data is kept in a secure, reliable, scalable platform. Data is easily available to our consultants and customers from anywhere around the world. We no more have on-premise servers. Azure has helped our digitalisation process and was key to our latest success.
What is most valuable?
The ability to scale up and down the azure services when needed. We could better manage our costs.
What needs improvement?
We work mostly with the data services and the SQL database features. We like the optimisation recommendations we get such as creation of indexes etc. What I would like to see further is some basic data profiling stats or charts representing data stored to be integrated in the SQL database services instead of using other services such as the Azure Data Catalog.
For how long have I used the solution?
I have been using Microsoft Azure for approximately two years.
What do I think about the stability of the solution?
Microsoft Azure has been stable for us, we have not faced any issues.
What do I think about the scalability of the solution?
We have found Microsoft Azure to be scalable. Our business has not been growing very fast on the solution but it has the capability of expanding.
We can keep track of how many people are downloading the applications and there are approximately 2,000 people using the solution.
How are customer service and support?
We have been in touch with technical support several times. The assistance and support provided was very good. 4 to 5 stars on average.
How was the initial setup?
The initial setup is not complicated.
What other advice do I have?
My advice to others before implementing this solution is to be well-documented in your needs and to have support from a solution provider. Additionally, be aware of exactly what support you might require before starting.
I rate Microsoft Azure a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Implementer
Director Of Sales Marketing at a energy/utilities company with 10,001+ employees
A good choice for enterprises in sectors like semiconductors, biochemistry
Pros and Cons
- "To me, the most valuable Azure features are AKS, Cloud SQL, security, and account management."
- "Azure installation is complicated. When we first deployed Azure, it was challenging."
What is our primary use case?
I have developed a platform on Azure for the semiconductor industry. Azure is an excellent choice for enterprises in sectors like semiconductors, biochemistry, etc.
What is most valuable?
To me, the most valuable Azure features are AKS, Cloud SQL, security, and account management.
For how long have I used the solution?
I've been using Microsoft Azure for a couple of years.
What do I think about the stability of the solution?
Azure is as stable as most cloud providers like AWS and Google Cloud.
What do I think about the scalability of the solution?
Azure is stable but not as scalable as I'd like. In terms of scalability, AWS is better than Azure. In my organization, we have 500 or so employees.
How was the initial setup?
Azure installation is complicated. When we first deployed Azure, it was challenging. By contrast, AWS is easy to install and maintain. Azure is tough. It takes from one to two weeks to fully deploy. Our technical team responsible for deploying and managing Azure has 30 people.
What other advice do I have?
I rate Azure eight out of 10. Azure is difficult to deploy at first, but we have the money to develop, maintain, and support it.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Vice President Information Technology at a computer software company with 5,001-10,000 employees
Easy to understand, helpful technical support, and scalable
Pros and Cons
- "We are using Microsoft Azure because our organization uses a lot of Microsoft solutions. We have used Microsoft technology for a long time and we have internal engineers with great capability that understand the technology. This is why Azure is the best for us."
- "The quality of some components of Microsoft Azure is not that great. For example, Microsoft has not fixed issues in Microsoft Teams for many years. There are well-known issues that are submitted by customers two years ago and they still are not fixed."
What is our primary use case?
We use Microsoft Azure for different use cases. For example, we are hosting our corporate website on Azure. We are a software development company and we have hundreds of development and testing environments in Azure. Additionally, we use different Microsoft services, such as Office 365 and Azure Active Directory. A lot of our services are based on these technologies.
What is most valuable?
We are using Microsoft Azure because our organization uses a lot of Microsoft solutions. We have used Microsoft technology for a long time and we have internal engineers with great capability that understand the technology. This is why Azure is the best for us.
What needs improvement?
The quality of some components of Microsoft Azure is not that great. For example, Microsoft has not fixed issues in Microsoft Teams for many years. There are well-known issues that are submitted by customers two years ago and they still are not fixed.
For how long have I used the solution?
I have been using Microsoft Azure for approximately four years.
What do I think about the stability of the solution?
Microsoft Azure is stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have hundreds of users using this solution in my organization.
How are customer service and technical support?
The technical support has been great.
Which solution did I use previously and why did I switch?
We use Google GCP and AWS by Amazon.
How was the initial setup?
The initial setup is not a problem it is similar to competitors, such as AWS.
What's my experience with pricing, setup cost, and licensing?
The pricing of Microsoft Azure is not very flexible.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
IT Systems Administrator at a transportation company with 51-200 employees
Stable, knowledgeable support, but the support subscription model needs improvement
Pros and Cons
- "Being cloud-based saves the provisioning aspect of an on-premises solution."
- "The support subscription models need improvement."
What is our primary use case?
We use Microsoft Azure for our IDB. That is our primary use, but we also have a certain degree of MDM through Microsoft.
What is most valuable?
It does what it is supposed to do, and what we expected of it. That's the key benefit. Being cloud-based saves the provisioning aspect of an on-premises solution.
What needs improvement?
The support subscription models need improvement.
For how long have I used the solution?
I have been using Microsoft Azure for a couple of years.
We are using the latest version.
What do I think about the stability of the solution?
Microsoft Azure is a stable solution.
What do I think about the scalability of the solution?
As far as we have expanded it, it is scalable. It's a startup company, we haven't scaled it to a significant number of people yet.
We have between 100 and 150 people in our organization who use Microsoft Azure.
I don't think that we will expand our usage at the moment.
How are customer service and technical support?
I have contacted technical support on one occasion. My biggest issue with the technical support of Microsoft is when we had an issue that was product-related and it was difficult to get support on the subscription level we were on. In order to try to get support, we were told that we needed to upgrade. It was quite frustrating that an issue with their product required an upgrade to get serviced when it was a failure that they were responsible for.
It's not a question of knowledge, the knowledge was there. Access to that knowledge and the subscription model they were trying to put in place was the issue.
Which solution did I use previously and why did I switch?
I used to work for Oracle. My previous experience was with Oracle Enterprise Manager.
How was the initial setup?
I wasn't present or involved at the time of installation. I came along later. I started with the company after that.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are paid monthly.
What other advice do I have?
We are currently in the process of deploying Zabbix to cover our monitoring needs. We have used other monitoring products which come with certain components.
From my point of view, it would depend on the type of solution and everything they were trying to encompass. In our case, it made sense to go with Azure. I think that for other companies, I would recommend that it's a good solution, but that depends on what problem you are trying to solve. It also depends on what infrastructure is already in place, and whether you want to have a lot of disparate systems communicating, or whether you want to consolidate that to a specific vendor. But for the purposes of what we needed Azure to do, it does the job. However, we don't use all of the MS Apps functionality.
It does the job, but it doesn't wow me. I am pretty happy with it. I don't get overly excited about it, but I am not disappointed with it. I would rate Microsoft Azure a six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Business Security Advisory at a retailer with 10,001+ employees
Responsive and dedicated support, and the security is good
Pros and Cons
- "The support is responsive and dedicated to SMEs."
- "Overall, the solution is good but there are some minor technical issues that can be resolved."
What is our primary use case?
We use Microsoft Azure for many different things. It depends on the customer's requirements. For some, they use it for tasks, data lakes, and integration. Others use it for Business analytics.
There are a few easy ones that use it as the ESPs, a few workloads, creating a three-tier application database and web for specific internal clients, or it could be larger with several integration points.
What is most valuable?
I worked with one of the largest airlines in the region or perhaps even in the world, and Microsoft service was one of the most prestigious ones.
What needs improvement?
Overall, the solution is good but there are some minor technical issues that can be resolved.
For how long have I used the solution?
I have been using Microsoft Azure for quite some time. Including the previews, it has been five or six years.
How are customer service and technical support?
The support is responsive and dedicated to SMEs.
When there is a new case or, a requirement from the business, we rapidly check with the vendors in our region. We also sometimes work directly with Microsoft.
Which solution did I use previously and why did I switch?
Generally, I work in IT and have experience with some cloud-based solutions.
There are several products that I appreciate from a security standpoint.
What other advice do I have?
I work in security and tend to appreciate security products more.
I would rate Microsoft Azure a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: I am a real user, and this review is based on my own experience and opinions.

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