We are using SharePoint through Azure.
Managing Director at a marketing services firm with 51-200 employees
Easy to use administrator interface, stable, and straightforward installation
Pros and Cons
- "The user interface is very good for administrators."
- "Microsoft should have one package for all their solutions in one place to be found."
What is our primary use case?
How has it helped my organization?
The solution has helped our company by having zero maintenance.
What is most valuable?
The user interface is very good for administrators.
What needs improvement?
Microsoft should have one package for all their solutions in one place to be found.
Buyer's Guide
Microsoft Azure
January 2026
Learn what your peers think about Microsoft Azure. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
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For how long have I used the solution?
I have been using Microsoft Azure for one year.
What do I think about the stability of the solution?
Microsoft Azure is stable.
What do I think about the scalability of the solution?
I have found Microsoft Azure scalable.
How are customer service and support?
I have satisfied with the technical support from Microsoft.
How was the initial setup?
The initial setup was easy.
What about the implementation team?
I did the implementation of the solution.
What's my experience with pricing, setup cost, and licensing?
The price of the solution could be less expensive and the pricing model could be less confusing.
What other advice do I have?
My advice to those wanting to implement the solution is to have training. It is important to train the internal employees.
I rate Microsoft Azure a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Process Manager at a marketing services firm with 201-500 employees
Flexible, easy to use, and good technical support
Pros and Cons
- "The solution is easy to use and flexible."
What is our primary use case?
We are using Microsoft Azure for test case management and automation code repositories.
What is most valuable?
The solution is easy to use and flexible.
For how long have I used the solution?
I have been using Microsoft Azure for approximately one year.
What do I think about the scalability of the solution?
We have approximately 300 users using the solutions in my organization.
How are customer service and support?
The Microsoft technical support is good.
How was the initial setup?
Microsoft Azure's initial setup is simple.
What about the implementation team?
We use the help of our organization's system administrator. The solution does not require much maintenance.
What's my experience with pricing, setup cost, and licensing?
The license cost could be reduced.
What other advice do I have?
I rate Microsoft Azure an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Microsoft Azure
January 2026
Learn what your peers think about Microsoft Azure. Get advice and tips from experienced pros sharing their opinions. Updated: January 2026.
880,954 professionals have used our research since 2012.
Information System Auditor (IT Audit) at a financial services firm with 1,001-5,000 employees
Feature rich, scalable, and good technical support
Pros and Cons
- "There are a lot of valuable features in Microsoft Azure, such as Kubernetes, pipelines, and development environments."
- "The solution could improve by having more security features around my data and the platform."
What is our primary use case?
We subscribed to Microsoft Azure, which is a platform as a service where we have our applications in the cloud. We use applications, such as Office 365, on the Azure platform and we are diversifying our infrastructure in the Azure environment from our on-premise solutions.
What is most valuable?
There are a lot of valuable features in Microsoft Azure, such as Kubernetes, pipelines, and development environments. Additionally, the Security Center is very useful, I always go in to look at the security features and how those assets in the cloud are being protected.
What needs improvement?
The solution could improve by having more security features around my data and the platform.
For how long have I used the solution?
I have used Microsoft Azure for approximately one year.
What do I think about the stability of the solution?
Microsoft Azure is stable.
What do I think about the scalability of the solution?
The solution is scalable.
We have a lot of teams using this solution in my organization, approximately 20.
How are customer service and technical support?
The technical support from Microsoft is good.
What's my experience with pricing, setup cost, and licensing?
We have an annual license subscription to use the solution.
What other advice do I have?
I would recommend this solution to others.
I rate Microsoft Azure a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Vice President of Delivery & Deployment at a tech services company with 11-50 employees
Good cost management and billing, simple UI, but needs better alerts management and VPN
Pros and Cons
- "The management part of it is good. Its UI is simple to use. The cost management and billing part is also good. These are the top things that I like in Azure."
- "The alerts management should be improved. Alerts management is very complicated to configure. You have to go through a lot of tests and config action groups to set up those things. It is very complicated, and it can be simplified."
What is our primary use case?
I am a Microsoft-certified Azure Admin. I manage Azure infrastructure as well as AWS infrastructure.
What is most valuable?
The management part of it is good. Its UI is simple to use. The cost management and billing part is also good. These are the top things that I like in Azure.
What needs improvement?
The alerts management should be improved. Alerts management is very complicated to configure. You have to go through a lot of tests and config action groups to set up those things. It is very complicated, and it can be simplified.
It is good to start with, but as the complexity increases, the usability needs to improve. We are managing only 40 virtual machines, so we are able to make use of the portal.
The VPN part can also be improved. If you want to set up multi-factor authentication for VPN clients, it is not so easy. The documentation is not so simple for multi-factor authentication.
I would like to see Azure Data Factory simplified. It is very complex. If they can simplify the data integration part inside Azure, it would be great. They should design simpler integration. They can also have a new service and keep Data Factory as it is.
For how long have I used the solution?
I have been using Microsoft Azure for close to five years.
What do I think about the stability of the solution?
A few years ago, it was unstable, but I've not seen any issues off late. A lot of new features are being added to Microsoft Azure, but I have not seen any stability issues.
The old services are stable. We recently saw a security issue published online. So, the new services might be less stable, but I wouldn't say it is not stable.
How are customer service and technical support?
I manage that part. Getting support is very painful because tickets get assigned to different countries. People are in different time zones, which is clearly complicated. Each service is managed by different teams situated in different countries, and synchronizing with them is pretty complicated.
How was the initial setup?
It was straightforward.
What other advice do I have?
It is good for a person who is trying it for the first time. There are some solutions, such as CSP, for which they provide direct support. There are some ways to minimize the complexity. You should go through a party that can provide this kind of knowledge before you decide on it.
I would rate Microsoft Azure a seven out of 10.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Information Technology Solutions Architect at a tech services company with 1,001-5,000 employees
Stable, plenty of features, and scalable
Pros and Cons
- "I have found all the features to be good."
- "The technical support is good, but the response time is poor."
What is our primary use case?
I am a system integrator and some of my customers are using Microsoft Azure for one server and others are using 10 servers. I have a few customers that are only using the Office 365 services within Microsoft Azure.
What is most valuable?
I have found all the features to be good.
For how long have I used the solution?
I have been using Microsoft Azure for approximately one year.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
Microsoft Azure is scalable.
How are customer service and technical support?
The technical support is good, but the response time is poor.
How was the initial setup?
The initial setup is easy.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is reasonable.
What other advice do I have?
I rate Microsoft Azure an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. partner
cloud solution architect at a tech services company with 1,001-5,000 employees
Reliable, scalable, and has good support
Pros and Cons
- "I like the familiarity of this solution."
- "The initial setup could be simplified."
What is our primary use case?
We are CSP distributors. We are indirect resellers.
What is most valuable?
I like the familiarity of this solution.
What needs improvement?
No product is perfect, there is always room for improvement.
The solution to the market and the guidance for the customer should be streamlined.
From a customer perspective, it can be complex. It's a bit abstract for the customer.
They need to provide comprehensive and easy-to-understand guidelines for the customers to implement.
The initial setup could be simplified.
The customization could be improved.
I would like things to be easy for the customers and partners.
For how long have I used the solution?
I have been using Microsoft Azure for five years. I am a Microsoft engineer. It was my first job, and I have used it throughout the years.
What do I think about the stability of the solution?
Microsoft Azure is very stable.
What do I think about the scalability of the solution?
It's a very scalable product.
How are customer service and technical support?
We like the technical support.
How was the initial setup?
It can be complex when you deploy it on your own.
I have studied it, for me it was easy, but for our customers, it could be simplified. We want to make their lives easier.
What about the implementation team?
Customers will need the help of an integrator or consultant.
What's my experience with pricing, setup cost, and licensing?
Customers need to purchase additional services because of the complexity of it.
What other advice do I have?
I would recommend this solution to others.
I would rate Microsoft Azure a nine out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer.
Head of IT Infrastructure at a retailer with 5,001-10,000 employees
Platform as a service is a strong feature; very easy to develop and hold space
Pros and Cons
- "The solution does a lot of coding and customization, and can go live quickly."
- "Difficult to understand how it works and it's an expensive solution."
What is our primary use case?
Our primary use case of Azure is for customer facing systems, it's hosted over mobile apps and is used for scaling up and down. We partner with Microsoft and I'm the head of IT infrastructure.
What is most valuable?
The platform as a service is a strong feature. The solution also does quite a lot of coding and customization, you can launch it quickly and go live quickly. It's easy to develop, easy to hold space and to maintain.
What needs improvement?
If you're not aware of how things work with Azure, it's not easy to understand. It's not clear for customers and sometimes even for Microsoft people themselves. The high cost of the solution is linked to that issue.
For how long have I used the solution?
I've been using this solution for three years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable.
How are customer service and technical support?
Technical support could definitely be improved.
How was the initial setup?
The initial setup is straightforward, we use a third party for that.
What other advice do I have?
I rate the solution eight out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Microsoft Azure
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
ICT Consultant at a tech services company with 11-50 employees
Easy to manage, good performance, and secure
Pros and Cons
- "The solution is easy to manage within the cloud application, has good performance, and is secure."
- "The solution could improve by being more user-friendly."
What is our primary use case?
Microsoft Azure is an directory and identity management solution in the cloud, similar to an access gateway.
How has it helped my organization?
It has enable me to secure our office 365 tenant
What is most valuable?
Multifactor authentication, cloud App security. The features are easy to manage within the cloud application, has good performance, and is secure.
What needs improvement?
The solution could improve by being more user-friendly.
For how long have I used the solution?
I have been using this solution for approximately four years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
very good
How are customer service and technical support?
The technical support has been responsive but sometimes the agent does not have the knowledge required for the proper immediate assistance.
Which solution did I use previously and why did I switch?
we are previously using Hosted Exchange. We migrated in other to take advantage of rich collaborative features of o365
How was the initial setup?
Initial setup was straightforward. Migration managed with out issue
What about the implementation team?
In -house
What was our ROI?
95%
What's my experience with pricing, setup cost, and licensing?
We are on an annual subscription. However, there are other options available.
What other advice do I have?
The smooth operation of the solution depends on the ability of the administrator. How the infrastructure is deployed overall and how it is optimized.
I would recommend this solution to others.
I rate Microsoft Azure an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: January 2026
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