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reviewer1223526 - PeerSpot reviewer
Senior Network Technical Developer and Support Expert at a healthcare company with 10,001+ employees
Real User
Improved performance of backup and restore, with good data protection features
Pros and Cons
  • "We are using the AQoS operating system, which allows us to get a lot more out of our AFF systems."
  • "The quality of technical support has dwindled over time and needs to be improved."

What is our primary use case?

NetApp AFF is used to store all of our data.

We're a full Epic shop, and we 're running Epic on all of our AFFs. We also run Caché, Clarity Business Objects, and we love the SnapMirror technologies. 

How has it helped my organization?

Prior to bringing in NetApp, we would do a lot of Commvault backups. We utilize Commvault, so we were just backing up the data that way, and recovering that way.  Utilizing Snapshots and SnapMirror allows us to recover a lot faster. We use it on a daily basis to recover end-users' files that have been deleted. It's a great tool for that.

We use Workflow Automation. Latency is great on our right, although we do find that with AFF systems, and it may just be what we're doing with them, the read latency is a little bit higher than we would expect from SSDs.

With regard to the simplicity of data protection and data management, it's great. SnapMirror is a breeze to set up and to utilize SnapVault is the same way.

NetApp absolutely simplifies our IT operations by unifying data services.

The thin provisioning is great, and we have used it in lieu of purchasing additional storage. Talking about the storage efficiencies that we're getting, on VMware for instance, we are getting seven to one on some volumes, which is great.

NetApp has allowed us to move large amounts of data between data centers. We are migrating our data center from on-premises to a hosted data center, so we're utilizing this functionality all the time to move loads of data from one center to another. It has been a great tool for that.

Our application response time has absolutely improved. In terms of latency, before when we were running Epic Caché, the latency on our FAS was ten to fifteen milliseconds. Now, running off of the AFFs, we have perhaps one or two milliseconds, so it has greatly improved.

Whether our data center costs are reduced remains to be seen. We've always been told that solid-state is supposed to be cheaper and go down in price, but we haven't been able to see that at all. It's disappointing.

What is most valuable?

The most valuable features of this solution are SnapMirror and SnapVault. We are using SnapMirror in both of our data centers, and we're protecting our data with that. It is very easy to do. We are just beginning to utilize SnapVault.

We are using the AQuoS operating system, which allows us to get a lot more out of our AFF systems. It allows us to do storage tiering, which we love. You can also use the storage efficiencies to get a lot more data on the same platform.

What needs improvement?

The read latency is higher than we would expect from SSDs.

The quality of technical support has dwindled over time and needs to be improved.

Buyer's Guide
NetApp AFF
January 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

This is a stable solution. We are running an eight-node cluster and the high availability, knowing that a node can go down and still be able to run the business, is great.

We do not worry about data loss. With Clustered Data ONTAP, we're able to have a NetApp Filer fail, and there is no concern with data loss. We're also using SnapMirror and SnapVault technology to protect our data, so we really don't have to worry.

What do I think about the scalability of the solution?

Scalability is pretty easy. We've done multiple head swaps in our environment to swap out the old with the new. It's awesome for that purpose.

How are customer service and support?

My experience with technical support is, as of late, the amount of expertise and what we're getting out of support has kind of dwindled a little bit. You could tell, the engineers that we talked to aren't as prepared or don't have the knowledge that they used to. We have a lot of difficulty with support.

The fact that NetApp's trying to automate the support with Elio is pretty bad, to be honest with you. In my experience, it just makes getting a hold of NetApp support that much more difficult, going through the Elio questions, and they never help so we end up just wasting minutes just clicking next and next, and let's just open a support case already, type thing. So it's been going downhill.

Which solution did I use previously and why did I switch?

Prior to this solution, we were running a NetApp 7-Mode implementation with twenty-four filers.

How was the initial setup?

We went from twenty-four 7-Mode filers to an eight-node cluster, so we've done a huge migration to cDOT. With the 7-Mode transition tool, it was a breeze.

What about the implementation team?

We use consultants to assist us with this solution. We do hire Professional Services with NetApp to do some implementations. The technicians that we have been getting on-site for those engagements have been dwindling in quality, just like the technical support. A lot of the techs that we used to get really knew a lot about the product and were able to answer a lot of our technical questions for deployment. One of the techs that we had recently does not know anything about the product. He knows how to deploy it but doesn't know enough to be able to answer some of the technical questions that we'd like to have answered before we deploy a product.

What other advice do I have?

We are looking at implementing SnapCenter, which gives us one pane of glass to utilize snapshots in different ways, especially to protect our databases.

I used to work on EMC, and particularly, the VNX product. They had storage tiering then, and when I came onboard to my new company, they ran 7-Mode and didn't have a lot of storage tiering. It was kind of interesting to see NetApp's transition to storage tiering, with cDOT, and I really liked that transition. So, my experience overall with NetApp has been great and the product is really great.

I think some of the advertisements for some of the products, that can really help us, is kind of poor. The marketing for some of the products is poor. We were recently looking at HCI, and we really didn't have a lot of information on HCI, prior to its deployment. It was just given to us and a lot of the information concerning what it was and how it was going to help wasn't really there. I had to take a couple of Element OS classes, in order to find out about the product and get that additional info, which I think, marketing that product, would have helped with a lot better.

My advice to anybody who is researching this type of solution is to do your research. Do bake-offs, as we do between products, just to make sure that you are getting the best product for what you are trying to do.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1085652 - PeerSpot reviewer
Sr Data Storage at a energy/utilities company with 10,001+ employees
Real User
Gives you full functionality, is easy to use and enabled us to add new applications without having to purchase additional storage
Pros and Cons
  • "Before we implemented AFF, Oracle was running on a traditional storage spindle and at a very low speed with high latency, and the database was not running very well. After we converted from the spinning disk to the all-flash array, it was at least four times faster to access the volume than before."
  • "The monitor and performance need improvement. Right now we are using the active IQ OnCommand Unified Manager, but we also have to do the Grafana to do the performance and I hope we will be able to see the improvement of the active IQ in terms of the performance graph. It should also be more detailed."

What is our primary use case?

We use AFF to serve out the Oracle and for the virtual storage VDI.

How has it helped my organization?

Before we implemented AFF, Oracle was running on a traditional storage spindle and at a very low speed with high latency, and the database was not running very well. After we converted from the spinning disk to the all-flash array, it was at least four times faster to access the volume than before. For the VDI, they were not able to run the traditional spinning disk. This is what we bought the AFF for.

The thin provisioning has enabled us to add new applications without having to purchase additional storage. The basic rule we practice is that every time we create a flex group, we also create it with thin provisioning. That gives give us a little bit more cushion.

AFF has enabled us to automatically tier cold data to the cloud.

It has absolutely improved application response time. Now they talk directly to the SSD rather than a spinning disk. It has improved by at least four times.

We are able to reallocate resources or employees that we were previously using for storage operations. It allows us to do lots of things that we would never have been able to do before, like provisioning, dedupe, and data compacting.

We are able to move large amounts of data from one data center to another or to the cloud. We call it the SVMDR. I am able to replicate the entire native storage to the new location without a lot of effort. 

What is most valuable?

We stay away from what is called a silo architecture. NetApp cluster enables us to do a volume move to different nodes and share the entire cluster with the various sub setups as well as using the most storage we have on ONTAP. We are able to tailor and cut out at a file level, block-level or power level, to our various clients.

What needs improvement?

The monitor and performance need improvement. Right now we are using the Active IQ OnCommand Unified Manager, but we also have to do the Grafana to do the performance and I hope we will be able to see the improvement of the active IQ in terms of the performance graph. It should also be more detailed. 

In the next release, I'm looking for a flex group because that is the next level of the volumes, extended volume for the flex vault. In the flexible environment, we run into the limitation of the capacity at a hundred terabytes and sometimes in oil and gas, like us, when the seismic data is too big, sometimes a hundred terabytes are not big enough. We have to go with the next level, which is the flex group and I hope it has features like volume being able to transfer to the flex group. I think they said they will add a few more features to the flex group. I also wanted to see the non-disruptive conversion from flex vault to the flex group be easier so we don't have to have any downtime.

What do I think about the stability of the solution?

Every time we start up the system, they have an HA, so the failover capability helps us do a non-disruptive upgrade. It really helped.

What do I think about the scalability of the solution?

The scalability is a non-disruptive add on so if we need to grow the system we are able to either add an additional shell to it.

How are customer service and technical support?

We never have any issues with technical support. They are very responsive to our problems because we have a NetApp account manager, so we are able to to engage the level two level three engineering much quicker.

Which solution did I use previously and why did I switch?

We also evaluated Pure Storage. They also provide an all-flash array but I like NetApp better. With NetApp they allow us as a system administrator, we are able to do everything we want.

How was the initial setup?

The initial setup was straightforward. We have been doing it for a while, so we know how to put it together.

What about the implementation team?

We implemented it ourselves. 

What's my experience with pricing, setup cost, and licensing?

You have to pay a little bit more for the storage but you gain with the speed provided.

What other advice do I have?

AFF is just like any traditional NetApp. It has Snapshot, SnapMirror, and SnapVault.

I don't see anybody get even close to NetApp. NetApp is one of the best. I would rate them a nine out of ten.

My advice to anybody considering this solution is to look at the best out there and NetApp is one of the best in terms of ease of use and gives you a full-functionality. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
NetApp AFF
January 2025
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
reviewer1233003 - PeerSpot reviewer
Director of Infrastructure Engineering at a financial services firm with 10,001+ employees
Real User
Helps us consolidate, save money, and increase access to millions of files at once
Pros and Cons
  • "We do a lot of financial modeling. We have a large compute cluster that generates a lot of files. It is important for us to get a quick response back for any type of multimillion file accesses across the cluster at one time. So, it's a lot quicker to do that. We found that solid-state performs so much better than than spinning drives, even over multiple clusters."
  • "I would like there to be a way to break out the 40 gig ports on them. We have a lot of 10 gigs in our environment. It is a big challenge breaking out the 40 gig coming out of the filer. It would be nice to have good old 10 gig ports again, or a card that has just 10 gig ports on it."

What is our primary use case?

We did it for consolidation of eight file repairs. We needed the speed to make sure that it worked when we consolidated.

How has it helped my organization?

We do a lot of financial modeling. We have a large compute cluster that generates a lot of files. It is important for us to get a quick response back for any type of multimillion file accesses across the cluster at one time. So, it's a lot quicker to do that. We found that solid-state performs so much better than than spinning drives, even over multiple clusters. it works.

It is helping us consolidate, save money, and increasing access to millions of files at once.

It is very important in our environment for all the cluster nodes. We have 4,500 CPUs that are going through and accessing all the files, typically from the same volume. So, it is important for it to get served quickly so it doesn't introduce any delay in our processing time. 

What is most valuable?

Solid-state drives are the most valuable feature. It has the speed now to do workloads. We're not bound by I/O from the drives. Also, we are just starting to hit the sweet point of the capacity of the solid-state drives versus spinning disk.

What needs improvement?

I would like there to be a way to break out the 40 gig ports on them. We have a lot of 10 gigs in our environment. It is a big challenge breaking out the 40 gig coming out of the filer. It would be nice to have good old 10 gig ports again, or a card that has just 10 gig ports on it.

What do I think about the stability of the solution?

Stability has been really good. It's been solid. We had a couple of problems when we first set it up because we set it up incorrectly. But we learned, we change the settings and things are working a lot better now.

What do I think about the scalability of the solution?

We haven't had to scale it yet. We literally reduced 18 racks worth of equipment into two and still have room in those two racks to do additional shelves, expanding into that footprint. So, it's expandable and dense, which is great.

How was the initial setup?

The process was easy to consolidate into one AFF HA pair. It was simply doing volume copies and across SnapMirrors in the environment. It just migrated right over. It wasn't a problem at all.

What was our ROI?

It is reducing our data center costs. We consolidated eight HA pairs into one AFF HA pair.

What's my experience with pricing, setup cost, and licensing?

We would like it to be free.

What other advice do I have?

For our workload, it's, it's doing what we need it to do.

I would rate the product a nine (out of 10).

We do not use the solution for artificial intelligence or machine-learning applications right now.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at Bell Canada
Real User
Offers dedupe, compression, compaction, and the flexibility to offload your cold data to StorageGRID
Pros and Cons
  • "AFF has opened our eyes in a different light of how storage value works. In the past, we looked at it more as just a container where we could just dump our customer dBms and let the customers use it in terms of efficiency. Today, to be able to replicate that data to a different location, use that data to recover your environment or be able to have the flexibility with the solution and data. These are things which piqued our interest. It's something that we're willing to provide as a solution to our customers."
  • "Customer service is one area of the product line where I would love to see improvement. I have had several vendor experiences with NetApp where I faced challenges in the initial call trying to navigate the requirements of the service level expectation. Their response could be better improved. However, the final result is great. It is just the initial support level where improvement would help to effectively solve problems."

What is our primary use case?

Currently, we are leveraging AFF for our VMware environment solution. So, we use it as a storage for our customers and are leveraging it to provide a faster storage solution for VMware customers.

We are using it for block level based only storage, as of today.

How has it helped my organization?

With AFF, the benefit is that we have 27 data centers across the country, we are able to standardize across all them and do storage replication. The simplicity of being able to offload cold data to StorageGRID with the tiering layers that NetApp provides, this just makes it easier for us to be able to reduce labor hours, operations, and time wasted trying to figure out moving data. The simplicity of tiering is a big bonus for us.

In terms of data protection, we have been leveraging SnapMirror with Snapshot to be able to do cloning. For the simplicity, we find it is able to do SnapMirror on a DR site in a disaster situation so we can recover and the speed to recovery is much more efficient. We find it much easier than what other vendors have done in the past. For us, to be able to do a SnapMirror a volume and restore immediately with a few comments, we find it more effective to use.

AFF has helped us in terms of performance, taking Snapshots, and being able to do cloning. We had a huge struggle with our backup system doing snapshots at the VM level. Using AFF, it has given us the flexibility to take a Snapshot more quickly. 

What is most valuable?

The most valuable features are dedupe, compression, compaction, and the flexibility to offload your cold data to StorageGRID. This is the biggest key point, which drove our whole move to the NetApp AFF solution.

AFF has opened our eyes in a different light of how storage value works. In the past, we looked at it more as just a container where we could just dump our customer dBms and let the customers use it in terms of efficiency. Today, to be able to replicate that data to a different location, use that data to recover your environment or be able to have the flexibility with the solution and data. These are things which piqued our interest. It's something that we're willing to provide as a solution to our customers.

What needs improvement?

We are looking at Cloud Volume today. We would like to be able to have on-prem VMs that can just be pushed o the cloud, making that transition very seamless in a situation where you are low on capacity and need to push a VM to the cloud, then bring it back. Seamless transition is something that we really would enjoy.

What do I think about the stability of the solution?

Stability has so far met all our requirements. We are leveraging pretty well. We haven't really had many issues. 

We struggled a bit in the beginning. But with the support of NetApp, we were able to upgrade to new firmware which helped us become more effective and stable for almost a month now. So, it's pretty good.

What do I think about the scalability of the solution?

Scalability is the most effective way that we have seen so far from NetApp to be able to add additional disks. The ability to leverage the efficiency has also given us the flexibility to integrate it as one solution. Scalability is working for us. As demand grows, NetApp has been supporting it.

How are customer service and technical support?

I would rate the support as an eight (out of 10).

Customer service is one area of the product line where I would love to see improvement. I have had several vendor experiences with NetApp where I faced challenges in the initial call trying to navigate the requirements of the service level expectation. Their response could be better improved. However, the final result is great. It is just the initial support level where improvement would help to effectively solve problems.

Which solution did I use previously and why did I switch?

Initially, we were working with EMC VNX devices. But as life kicks in, we were looking for a long-term solution and what our roadmap was in terms of storage aspects. We saw the true benefit in terms of cost as well as the efficiency to be able to leverage storage. We found AFF to be a better fit for our use case. 

We had the Dell EMC product line for a long time in terms of portfolio and different options of gears. We looked at NetApp gears and capabilities, not just the storage component. However, the capability of being able to go beyond the storage, as a software-defined solution is something that attracted us to NetApp. It is a fit all solution for now.

In our previous storage, we were doing a lot of roadmapping and giving customers a certain amount of storage. Whether customers used or allocated it, it was sitting in there. With the AFF thin provisioning, it has given us the benefit of being able to reduce our footprint from four arrays to a single 2U array. So, we are able to leverage efficiency and virtual volumes with thin provisioning. This gives us almost three to four times more storage efficiency.

How was the initial setup?

The initial setup was pretty smooth because NetApp came onsite with their support. They gave us the option to send a technician onsite to do the whole cabling. We were part of the architecting of the whole design, in terms of how we wanted to leverage our data lift and be able to leverage how we want to take control of the data. With their support and being able to set it up through the OnCommand System, it was not a lot of clicks. The initial setup was pretty straightforward. From the expectations that we had and the simplicity of setting it up, it wasn't so complex.

So far, we only have rolled it out in one of our data center heavily. We tested it out, and it's working well. We have put a lot of production workload into it. Our next target is to roll it out across all the data centers. We are hoping to save almost 30 to 40 percent of our footprint initially. That would be a big savings for us.

What about the implementation team?

I am doing the whole migration for the solution.

What was our ROI?

AFF has given us the ability basically to reduce the amount of time that we are spending on OnCommand. What we have been able to do now is leverage in VSC, which has given us the simplicity to be able to provision data store from within the vSphere environment: provision and deprovision. Now, we can give more options to our users to provision their storage as well, there is less of a footprint for storage admins. They can now focus doing more automation rather than just doing the day-to-day work.

Which other solutions did I evaluate?

Comparing it to other vendors, there was more complexity when leveraging the features with the cost of the features available today, based on where the roadmap is. NetApp seems to fit our requirements for now.

What other advice do I have?

I would rate the product as a 10 (out of 10), but the whole package including the support would be a nine (out of 10).

Cold data tiering to cloud is something that we're looking at today. Right now, we're more focused on StorageGRID and being able to do everything on-prem. However, we are looking at Cloud Volumes to leverage for the immediate term use case and how we could leverage a quick turnaround to the market for our customers' needs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Naveen Radhwani - PeerSpot reviewer
Head IT at TO THE NEW Digital
Real User
Top 5Leaderboard
Reduces operational latency and is consistently stable
Pros and Cons
  • "Its consistent stability is one of the things that I like, and the performance is also very good."
  • "The dashboard needs improvement. The dashboard needs some uplift"

What is our primary use case?

I have used it for storage services.

How has it helped my organization?

NetApp AFF has helped to simplify our infrastructure while still getting very high performance for our business-critical applications. It has helped to accommodate a non-structured environment. I have a diversification of Windows and Linux in my network, and it has supported both networks.

NetApp AFF has helped to reduce support issues such as performance-tuning and troubleshooting.

NetApp AFF has definitely reduced the operational latency. It has reduced operational latency by 30% to 40%.

What is most valuable?

Its consistent stability is one of the things that I like, and the performance is also very good.

What needs improvement?

The dashboard needs improvement. The dashboard needs some uplift.

For how long have I used the solution?

I have been using NetApp AFF for eight to ten years.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable.

Which solution did I use previously and why did I switch?

We were using a small configuration Dell server. The configuration was not so high. We chose NetApp AFF simply because of its performance and stability.

How was the initial setup?

The initial deployment was a bit complex. At the time of implementation, we created a parallel setup and gradually shifted from the old setup to the new setup.

What about the implementation team?

We got it done directly from the NetApp support team.

What was our ROI?

I have not worked out the ROI. After implementing it, COVID came, and we did not work much on it. Its renewal is around the corner, and at that time, we will go into ROI.

What's my experience with pricing, setup cost, and licensing?

Its price is quite competitive, but there is still scope for better pricing.

Which other solutions did I evaluate?

I evaluated NetApp, Dell, and HPE storage. I chose Netapp AFF because I had used NetApp earlier as well, so I was well aware of the performance of this solution.

What other advice do I have?

Overall, I would rate NetApp AFF an eight out of ten. I would recommend it to others.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Mangalam Amriish - PeerSpot reviewer
Senior IT Consultant at Techwave.
Consultant
Top 10
Helps reduce our operational latency, optimizes our costs, and reduces support issues
Pros and Cons
  • "The most valuable aspect of NetApp AFF is the money it saves our organization."
  • "The support documentation has room for improvement."

What is our primary use case?

We utilize NetApp AFF to deliver data to our users per our server and application requirements. My primary responsibilities lie within the data center, where I configure and manage user access.

The challenges we faced before implementing NetApp AFF were connection connectivity in our network, installations with current software, and upgrades.

How has it helped my organization?

NetApp AFF simplifies our infrastructure while maintaining high performance. However, some applications require high I/O and performance, so we primarily use NetApp AFF for our critical business applications. For less demanding applications, we employ alternative cost-effective solutions.

The simplified infrastructure offered by NetApp AFF has been beneficial. Previously, we were using a different product that caused performance issues, particularly in terms of disk resources. Since switching to NetApp, we have experienced significant improvements.

NetApp AFF has helped reduce support issues. Our performance is now stable, using fewer resources, and there is no longer a queue of users waiting to log in. NetApp AFF has made a big difference.

It also reduced our operational latency by almost 40 percent with fewer issues and less downtime.

NetApp AFF has helped optimize our costs. It was a 15 to 20 percent difference from what we see now.

What is most valuable?

The most valuable aspect of NetApp AFF is the money it saves our organization.

What needs improvement?

The support documentation has room for improvement.

I believe offering a SaaS-based option for NetApp AFF would be a valuable addition, as cloud adoption continues to accelerate.

For how long have I used the solution?

I have been using NetApp AFF for almost four years.

What do I think about the stability of the solution?

Up to now the stability of NetApp AFF has been perfect.

What do I think about the scalability of the solution?

It is easy to scale NetApp AFF.

How are customer service and support?

We have instant support which is good. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We migrated from Dell to NetApp AFF because of its better performance with our business-critical applications.

How was the initial setup?

The initial setup is straightforward. We connect to the external screen and enter the basic admin information before we can start the deployment.

What was our ROI?

Adopting NetApp AFF has yielded a significant return on investment. It boasts a comprehensive suite of features that surpass those of other storage box solutions. These features include data protection, multi-sharing storage, regular snapshot retention, SSDs, and customized flash-based storage.

Which other solutions did I evaluate?

Before choosing NetApp AFF our architect evaluated many options including Dell.

What other advice do I have?

I would rate NetApp AFF nine out of ten.

NetApp AFF is the best flash storage solution and I fully recommend it. 

Disclosure: My company has a business relationship with this vendor other than being a customer: MSP
PeerSpot user
Alistair Kennedy - PeerSpot reviewer
Lifecycle and Data Insights Manager at Computer Concepts Limited
Real User
Offers the right balance between price and performance
Pros and Cons
  • "The most valuable feature of AFF is that it offers better visibility and control over performance, ensuring it meets customer needs effectively."
  • "One minor improvement could be making scale-up solutions with AFF more cost-effective compared to scale-out options."

How has it helped my organization?

AFF has simplified our infrastructure and delivered high performance for crucial business applications. Our move to c-series, with C800 units, consolidates infrastructure, aligns with sustainability goals, and lowers costs. This has allowed us to operate with a smaller team and streamline our IT operations, bringing significant benefits. 

AFS has also reduced support issues related to performance tuning and troubleshooting. 

Additionally, AFF has optimized our costs, and it is the reason we are using this platform today. It has minimized our footprint, lowered power consumption, and reduced upfront costs and it has reduced operational latency to some extent.

What is most valuable?

The most valuable feature of AFF is that it offers better visibility and control over performance, ensuring it meets customer needs effectively.

What needs improvement?

One minor improvement could be making scale-up solutions with AFF more cost-effective compared to scale-out options.

For how long have I used the solution?

We have been using NetApp AFF for quite some time.

What do I think about the stability of the solution?

AFF's stability is excellent, and I can't remember any major issues. It is also scalable, particularly when we expand our clusters, making it a smooth and seamless experience for our customers.

How are customer service and support?

NetApp's support has been great. We have found value in their SAN services, which provide embedded support. Their teams are knowledgeable and responsive, offering a high-quality support experience that stands out among our partners. I would rate the support as a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We switched to AFF from a previous vendor to get the best all-flash solution that met our price-performance needs.

What was our ROI?

AFF has helped us achieve our margin targets and deliver on our business goals. It has definitely provided a return on investment.

What's my experience with pricing, setup cost, and licensing?

Pricing and licensing can be tricky. It is often a delicate balance between value and cost. However, I think NetApp is moving in the right direction, offering better value for the money.

Which other solutions did I evaluate?

We implemented AFF to find the right balance between price and performance. We compared it with other options in the market, and AFF emerged as the best choice for our needs. What set AFF apart were its reliability and strong data protection features. Our VDI solution provided multi-site configuration support, which is crucial for replication and failover. In comparison, other options relied more on software and hypervisor layers to achieve what we needed. AFF met our platform requirements, and in a competitive market, it offered the best value for our customers. That is why our partnership with NetApp was the right choice for us.

What other advice do I have?

Overall, I would rate NetApp AFF as an eight out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
reviewer1223358 - PeerSpot reviewer
Infrastructure Team Lead at a pharma/biotech company with 51-200 employees
Real User
Enables us to have have a multitude of environments without having to worry about having spaces deployed
Pros and Cons
  • "Multi-protocol is the most valuable feature for us. It does everything in one system: sifts, EBES, ISCSI, and fiber channel. Other systems don't do all that."
  • "The procurement process could be improved. It takes a long time for us to receive stuff. The product is good. It's not the product, it's just that it takes forever to get it. It's not our reseller's problem; it's usually held up at NetApp."

What is our primary use case?

We use this solution for NAS and SAN.

How has it helped my organization?

NetApp helped us with its ease of deployment and ease of use.

The solution's data protection and data management are also easy.

AFF has improved our response time by about 30%.

We have enough storage, especially with the enhanced deduplication and compaction. It is good to be able to have a multitude of environments without having to worry about having spaces deployed. We always have a good amount of space. We do have multi-performance, with different performance layers for slower and quicker storage.

What is most valuable?

Multi-protocol is the most valuable feature for us. It does everything in one system: CIFS, ISCSI, and fiber channel. Other systems don't do all that.

What needs improvement?

The procurement process could be improved. It takes a long time for us to receive stuff. The product is good. It's not the product, it's just that it takes forever to get it. It's not our reseller's problem; it's usually held up at NetApp.

Waiting for equipment is one of our biggest hiccups. I live in Pennsylvania and we flew out to Washington state to do an install. We were there for three days, but the product didn't show up. We left and the product came the next day. Then we had to send somebody else out. That's because things were getting held up in shipping and stuff like that. The shipping is my only beef with NetApp.

What do I think about the scalability of the solution?

It is easy to deploy and it's scalable.

How are customer service and technical support?

I am happy with their technical support. It's not bad. We haven't had to use it very much, but I think they're proficient.

Which solution did I use previously and why did I switch?

We had an AFF already there. We just upgraded. In my previous company, where I was for five years, we used NetApp extensively. So I had a lot of experience and interaction with it.

How was the initial setup?

We found the setup straightforward. I've been using NetApp for a long time, though.

What about the implementation team?

Our partner is a good friend of mine. I've worked with them for a long time. They work with a lot of other companies. They're huge NetApp distributors.

What's my experience with pricing, setup cost, and licensing?

The price of the upgrading of the solution is high. I could buy a whole unit of All Flash FAS 300 with a shelf for around $285,000. Yet if I want to add one additional shelf, it'll cost me $275,000. So they want you to upgrade by replacing it. It's cheaper to buy a whole new unit than to just scale-out. The upside is they last. AFF lasts us three or four years. So that's a good investment. 

I don't think it's cost-efficient for a lot of people. Their pricing structure is not competitive at this point with other companies. Support is a fortune on it. Every three years you need to do a rip and replace for an upgrade. It's not an in-place upgrade.

Which other solutions did I evaluate?

We evaluated Pure Storage and Nimble. I've used HPE 3PAR and Tintri as well. We've looked at a lot of different vendors. Most of them were better in terms of their upgrade process. Nimble and Pure have a hot upgrade process, which NetApp does not have. Although the cost of Pure is a lot more. Nimble was a good product, but they were bought by HP I think, so that will probably go away. I don't see it as much as I did before. We chose NetApp because of its speed and stability.

What other advice do I have?

I think it fits a multitude of needs. For someone who doesn't know how to provision storage, it gives you, SIPS and NAS storage. NAS storage gives you a SAN protocol so you can provision ISCSI fiber channel one, depending on what you're using it for. It's basically an all-in-one solution. It does everything for you.

I would rate this solution as nine out of ten. There have been a few times we've seen buggy releases on some of the ONTAP software upgrades. Nine is good, though. I never get a ten when we get our reviews. If you get a ten, there's no room for improvement. Nine gives you room to improve. If you give it a ten, they're not going to have any reason to improve.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.