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Janne Patovirta - PeerSpot reviewer
Sales Manager at Arrow Electronics
Real User
May 18, 2024
A reliable data storage system that has a lot of features
Pros and Cons
  • "The most valuable features of the solution are the software bundle, replication, and cloud connectivity."
  • "I would recommend NetApp AFF to other users because it's reliable and has a lot of features."
  • "NetApp AFF is a highly expensive solution, and its pricing should be reduced."

What is our primary use case?

NetApp AFF is a data storage system that replaces old ones. It has primary applications or primary workloads and the typical storage business cases.

What is most valuable?

The most valuable features of the solution are the software bundle, replication, and cloud connectivity.

What needs improvement?

NetApp AFF is a highly expensive solution, and its pricing should be reduced.

For how long have I used the solution?

I have been using NetApp AFF for five years.

Buyer's Guide
NetApp AFF
June 2026
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.

What do I think about the stability of the solution?

I rate NetApp AFF a nine out of ten for stability.

What do I think about the scalability of the solution?

The solution is scalable. However, you cannot buy one disc at a time. You have to buy a pack of two discs, which is expensive. You also have to buy the support and the software. Scaling the solution is not super cheap. Our clients for NetApp AFF are usually enterprise businesses.

I rate the solution’s scalability an eight out of ten.

What's my experience with pricing, setup cost, and licensing?

NetApp AFF is a highly expensive solution.

On a scale from one to ten, where one is cheap and ten is expensive, I rate the solution's pricing a nine out of ten.

What other advice do I have?

The solution's data protection features support our business continuity plans. Typically, customers buy on-premises systems and may have some connections to the cloud. I would recommend NetApp AFF to other users because it's reliable and has a lot of features.

Overall, I rate the solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller/Distributor
PeerSpot user
reviewer1600995 - PeerSpot reviewer
Infrastructure Architect at a insurance company with 5,001-10,000 employees
Real User
Nov 15, 2023
Enables us to lower latency
Pros and Cons
  • "The tool has lowered latency."
  • "In the current atmosphere, private cloud is improving. NetApp AFF needs to provide flexibility in terms of hardware and capital expense."

What is our primary use case?

We have a workload class that requires better performance. 

How has it helped my organization?

The tool has lowered latency. 

What needs improvement?

In the current atmosphere, private cloud is improving. NetApp AFF needs to provide flexibility in terms of hardware and capital expense. 

For how long have I used the solution?

I have been working with the product since 2017. 

How are customer service and support?

NetApp AFF does a good job in terms of support. 

How was the initial setup?

The product's deployment is straightforward. 

What was our ROI?

The tool's ROI is primarily on the performance workload. We have seen ROI with the tool's use. 

What's my experience with pricing, setup cost, and licensing?

You need to be careful with the licensing since it can become expensive 

Which other solutions did I evaluate?

We evaluated Dell, Hitachi and Pure. 

What other advice do I have?

NetApp AFF has improved efficiency and sustainability. It has simplified our infrastructure and reduced the costs for staffing and equipment. 

The product has doubled performance. 

We also have Dell Storage. 

I rate the product a nine out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
NetApp AFF
June 2026
Learn what your peers think about NetApp AFF. Get advice and tips from experienced pros sharing their opinions. Updated: June 2026.
900,644 professionals have used our research since 2012.
Principal Storage Architect at a tech vendor with 5,001-10,000 employees
Real User
Top 20
Nov 14, 2023
Boosts performance for tasks like general workloads, virtualized workloads, and high-performance databases
Pros and Cons
  • "NetApp AFF's flash technology offers great performance. This feature has been my go-to for managing data and ensuring speed and reliability."
  • "In terms of improvement, the support could be a little better."

How has it helped my organization?

I use AFF to boost performance for tasks like general workloads, virtualized workloads, and high-performance databases. It helps me manage costs while delivering better results in these areas. 

Additionally, AFF has significantly simplified my infrastructure while maintaining high performance. It simplifies the infrastructure by allowing us to easily migrate and adjust workloads using SnapMirror based on our environment's needs. 

With multiple clusters, it offers the flexibility to distribute workloads effectively and adapt to changing demands. AFF has also reduced support issues. Customers usually only complain about performance when it's a real problem, but with AFF's flash storage, we have had fewer complaints. When issues do come up, they are often related to other parts like the network, not the storage itself, which makes troubleshooting easier. 

What is most valuable?

NetApp AFF's flash technology offers great performance. This feature has been my go-to for managing data and ensuring speed and reliability.

What needs improvement?

In terms of improvement, the support could be a little better but it has improved a lot.

For how long have I used the solution?

I have been using NetApp for thirteen years.

What do I think about the stability of the solution?

NetApp AFF is very stable. I would give it a ten out of ten for stability.

How are customer service and support?

The support has been good, with responsive assistance, especially at higher tiers. However, there were some language and repetitive questions issues with the first-line support, but it improved as it escalated to higher levels. Having account managers has been beneficial.

How was the initial setup?

The initial setup was easy, similar to other NetApp FAS installations.

What's my experience with pricing, setup cost, and licensing?

The price is a bit high, but it is worth it because we have fewer performance issues to deal with and it saves us time. Using multiple NetApp clusters also helps us move workloads as needed, which cuts costs.

What other advice do I have?

Overall, I would rate NetApp AFF as a nine out of ten.

Which deployment model are you using for this solution?

On-premises

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
ParthaBhattacharyya - PeerSpot reviewer
Enterprise Architect at Department of Defence, Australian Government
Real User
Apr 2, 2023
Supports many features that can be switched on or off as necessary
Pros and Cons
  • "Supports file formatting, the main protocols, and the hot swapping of disks and features."
  • "This is an expensive solution that could be cheaper."

What is our primary use case?

This is a storage solution. 

What is most valuable?

I like that you can switch protocols and features on and off, depending on how I architect my domain. From the business side of things, it supports file formatting, the main protocols, and the hot swapping of disks and features. 

What needs improvement?

This is an expensive solution that could be cheaper.

For how long have I used the solution?

I've been using this product for several years. 

What do I think about the stability of the solution?

The stability is good. 

What do I think about the scalability of the solution?

If it's a data center enterprise-fed product, it is scalable. Some of the base models are not scalable, but these products are generally scalable.

How was the initial setup?

Deployment time depends on the size of the organization. If you have engineers, the implementation can be done in-house. 

What other advice do I have?

It's important to ensure that your use cases are suitable for the product prior to investing in the purchase of it. I recommend this solution and rate it eight out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2042493 - PeerSpot reviewer
Manager at a healthcare company with 10,001+ employees
Real User
Dec 6, 2022
Is easy to use and flexible, and provides the best speed for our applications
Pros and Cons
  • "Snapshots, snap clones, backups, flexibility, and agility are valuable features. I like that NetApp AFF is easy to use. We can automate everything for our backups and use cases. It's fast and simple, and provides storage to all of our VMware ESX hosts. It expands easily as well."
  • "After the three-year prepay, the extended warranty is a little expensive."

What is our primary use case?

We use it to create our volume groups for our ESX hosts, VMware, file storage, and Flash Pool for our images. We use it as a tier storage to our NetApp storage grid.

What is most valuable?

Snapshots, snap clones, backups, flexibility, and agility are valuable features. I like that NetApp AFF is easy to use. We can automate everything for our backups and use cases. It's fast and simple, and provides storage to all of our VMware ESX hosts. It expands easily as well.

Our latency is fine, and NetApp AFF provides us the best speed for our applications.

In terms of optimization of costs, NetApp AFF is a little expensive, but I don't mind paying for it.

The ability to connect to CVO and ANF is great, and as a result, it has a lot of flexibility.

For how long have I used the solution?

I've been using NetApp AFF since 2016.

What do I think about the stability of the solution?

We haven't had any major problems with stability.

What do I think about the scalability of the solution?

It scales well, and we haven't had any problems. We also have site storage with AFF C190, and being able to integrate with our other sites has been great. We have about 16 clusters in two different data centers for AFF.

How are customer service and support?

My experience with technical support has been good. We have a primary TAM and pay for that service. They are very good at responding to our requests and needs, and I'd give them a ten out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We were on spinning disks with NetApp before, but we also had IBM XID. We switched to NetApp AFF because we were already heavy users of NetApp. We liked the cost, flexibility, and the ability to adapt to all of our workloads. Now, we're a single storage provider or user.

What was our ROI?

Our ROI is that we've been able to reduce our storage footprint by 30% by going to a single storage provider. We can FlexVol our environment.

What's my experience with pricing, setup cost, and licensing?

I think the pricing and licensing are a little high, but compared to those of other storage vendors, it's within reason. After the three-year prepay, the extended warranty is a little expensive.

Which other solutions did I evaluate?

We evaluated IBM and Dell EMC, and Dell EMC was too expensive, and it didn't have the flexibility that NetApp had.

What other advice do I have?

On a scale from one to ten, I would rate NetApp AFF (All Flash FAS) at ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2039358 - PeerSpot reviewer
Lead Infrastructure engineer at a financial services firm with 201-500 employees
Real User
Dec 6, 2022
Great speed, easy to set up, and offers excellent throughput
Pros and Cons
  • "The speed is great. That's probably number one in terms of features we appreciate."
  • "The initial setup has a lot more steps in it than are probably necessary for a base deployment, unlike other vendors where it's more straightforward. It could be a little bit more streamlined."

What is our primary use case?

We use the solution for virtualization. We run VMware on it.

How has it helped my organization?

Before running AFF we ran regular SAS Disk Arrays. NetApp AFF greatly improved the performance.

What is most valuable?

The speed is great. That's probably number one in terms of features we appreciate.

The throughput is excellent.

It's useful for running production databases on.

NetApp AFF has reduced our operational latency. It has close to doubled it.

What needs improvement?

The setup process could be easier. 

For how long have I used the solution?

I used NetApp AFF for six years.

What do I think about the stability of the solution?

I never had any major outages or issues with the platform.

What do I think about the scalability of the solution?

Scaling is easy enough. Users can just throw another shelf in. It's easy to add hardware. 

How are customer service and support?

Support is good. I've never had any issues long term.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We've used Dell EMC in the past, and we use Pure now. 

Pure is easier to manage just from an interface perspective, however, I would say the performance of both is close to equal. We chose AFF primarily for the level of performance. That said, the team that works for me has more experience with Pure. The issue we have is that the footprint is way smaller.

How was the initial setup?

I was involved in the initial deployment of AFF. I've done it quite a few times and I find the process to be straightforward.

The deployment could be easier. Pure setup is way easier in comparison but I had no problem setting AFF up. 

The initial setup has a lot more steps in it than are probably necessary for a base deployment, unlike other vendors where it's more straightforward. It could be a little bit more streamlined.

What about the implementation team?

I handled the deployment myself. 

What was our ROI?

We haven't quite witnessed an ROI. Eventually, it becomes cheaper as we go along instead of going all cloud, however, in the end, it's probably pretty close to equal.

They sped everything up initially. However, are there other products that have a better ROI? Maybe. Pure probably has a better ROI overall and especially when you start talking about Pure Evergreen and the way that they do their maintenance. That's a big difference that helps a little bit with the cost long term.

What's my experience with pricing, setup cost, and licensing?

The pricing is  pretty in line with industry standards.

Which other solutions did I evaluate?

We did not evaluate other storage issues. 

What other advice do I have?

We are a NetApp customer.

So far, the solution has not optimized our costs. 

Since using the solution, we have not been hit by ransomware. 

We do not use any other NetApp cloud solutions together with AFF.

In terms of rating the product by itself, I would give it a nine out of ten due to some of the usability differences that I know now. Overall, against other vendors, I would probably rate it eight out of ten based on the footprint size and some of the longer-term support features.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer2039352 - PeerSpot reviewer
CTO at a computer software company with 51-200 employees
MSP
Dec 6, 2022
Reliable, reduces latency, and offers good support
Pros and Cons
  • "I actually did major projects where we used NetApp storage for some government agencies, and we were able to keep the storage where the government or the customer is able to own the storage while using AWS as their computing. That part was helpful to the customer."
  • "When it comes to the cloud, they might need to improve in terms of making it clear why someone would use a NetApp solution over cloud-made storage."

What is our primary use case?

We primarily use the solution for SQL server-based applications.

How has it helped my organization?

The last customer I worked with wanted to improve the performance of SQL responses. They were having issues with multiple SQL statements taking time. Although it's not just a hardware-only solution, they had to do both, which meant replacing their previous hardware and, at the same time, improving their queries. That combination was most important for the customer.

What is most valuable?

Since I know NetApp's systems, staying with NetApp was one of the best features. For example, Flash is the solution for latency. It reduces latency. The SQL server benefits from all-flash storage, and NetApp is among the most responsive.

I actually did major projects where we used NetApp storage for some government agencies, and we were able to keep the storage where the government or the customer is able to own the storage while using AWS as their computing. That part was helpful to the customer.

What needs improvement?

The improvement I would like to see is not just about NetApp. Rather, it's about improving the hardware itself in terms of its lifecycle. How long is it going to stay as responsive, for example. Their rates have improved; however, there is still room to improve.

I'd like to see them continue with scalability and have the ability to scale more. Hopefully, it gets more compact than it actually is for the scale that we're looking for. 

When it comes to the cloud, they might need to improve in terms of making it clear why someone would use a NetApp solution over cloud-made storage. That part either needs to have improved technology or improved visibility to the customer. Why should I use that instead of something that seems to be less expensive? They need to explain that more than simply saying ROI is good and the TCO is good. People need a little bit more. It's not easy in this space for people to choose a product. When you go online, you want to have a simple way to choose.

For how long have I used the solution?

I've been using the solution for about five years.

What do I think about the stability of the solution?

The solution is stable. It's reliable. 

What do I think about the scalability of the solution?

The scalability is good with NetApp. It's fine for most people. There would be some places where it would be difficult, whatever you do.

We tend to work with environments based on petabytes. 

How are customer service and support?

I like NetApp support. They're very consistent. It's not only the NetApp hardware that you get support with. It's also within that area where NetApp's hardware is, and even software is involved in a total solution with third parties. NetApp's support cares about the total solution and is willing to help.

There are always issues of who should be the right person to address items. Sometimes there's making sure that whoever owns this error is the person you're working with. It takes someone with experience from the customer perspective to know that it will be better if you work with NetApp on that level. That being said, sometimes it can get difficult.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I did previously use another storage solution.

I have been using NetApp for more than 20 years, and I know NetApp's technologies and support. There is reliability that there is going to be a continuation of technology, and so those are reasons why I continue to choose the solution.

How was the initial setup?

The initial setup process is okay. If you are experienced, it is fine. 

While it's not easy, with the instructions they have, it's straightforward. It just takes some level of expertise or experience in NetApp solutions to be able to do it.

What was our ROI?

NetApp AFF optimized our customers' costs - or at least, the customer believes so. I didn't do a first-time TCO or ROI.

What's my experience with pricing, setup cost, and licensing?

The pricing of the solution could be improved to better favor the customer. 

What other advice do I have?

Since we've implemented NetApp AFF our clients have not been affected by ransomware attacks. My customer is not in that position, as they would be on-prem and unconnected.

We do use other NetApp services, mostly around volumes and cloud solutions. I have not had any hands-on experience with object storage yet.

I'd rate the solution an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
Chuck Custard - PeerSpot reviewer
Exec Director - Global IT Infrastructure at a manufacturing company with 1,001-5,000 employees
Real User
Mar 22, 2022
Solved all issues with running our production SQL Database on spinning disk, saving us significant time and money
Pros and Cons
  • "The benefits of being on AFF are the phenomenal speed at which we're able to ingest data and index it, and the IOPS."
  • "Annually it has probably saved us well over $300,000."
  • "The only area where the product has room for improvement is the cost."

What is our primary use case?

We were using a NetApp 2240 Filer, which was spinning disk and a mix of SATA and SAS. We were trying to put a production SQL Database load on it and the IOPS were way too immense for it, so we ended up buying this AFF box. It solved all the issues, at the time. We haven't needed it for anything else.

How has it helped my organization?

The NetApp 2240 Filer was at our location in Mexico. Because we had so many issues with it, I was down there every other week during that entire summer. I was very relieved when we got this AFF in place and it resolved all of our issues.

It not only saves on travel, but it also saves on any latency issues and administrative overhead. We had more problems with spinning disk than we've ever had with an AFF.

Another advantage is that it helps simplify data management across SAN and NAS environments, on-prem and in the cloud. We have 96 production locations that each have a NetApp Filer of one sort or another. Administration and overhead could be a serious concern given that we have two guys, senior global storage engineers, to monitor those sites. But the fact is that we never have to worry about the sites that we have the AFF in. The ONTAP data management software is a part of that as well, simplifying our operations. Having two guys monitoring 96 sites would never happen without it.

There's no overhead. There is no replacing of disks or rebuilding of arrays. Every time you lose a spinning disk and it's in an array, you end up having to rebuild the array and it slows everything down.

It has cut our personnel costs in half. Along with all the other advantages I've noted, it has saved us a ton. Annually it has probably saved us well over $300,000.

NetApp AFF has definitely reduced troubleshooting and support issues for us. 

What is most valuable?

The benefits of being on AFF are the

  • phenomenal speed at which we're able to ingest data and index it
  • the IOPS.

For how long have I used the solution?

I've been using NetApp AFF (All Flash FAS) for about five years.

What do I think about the stability of the solution?

I want to call it a "Ronco." You Set it and forget it. We paid a premium for the AFF units but we never have to worry about them. They just work.

What do I think about the scalability of the solution?

The scalability is phenomenal.

How are customer service and support?

The tech support has been wonderful. We don't use them often, but when we do use them we always get the support we need. And sometimes they contact us with issues that we didn't know exist.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

For storage we used both Dell and EMC. We switched because of the cost and the level of support. NetApp support is far better than anything we ever received from either Dell or EMC.

In terms of the solution’s Cloud Backup Services, back in the day, we were using a disk-to-disk-to-cloud solution for backup. NetApp had actually purchased a company called AltaVault and we used that solution. We were all onboard. Last year, NetApp announced that they were no longer going to support the AltaVault platform. We've since moved away from that but we do still have NetApp in Azure for our SAP implementation, but it's direct in the cloud, not a backup to cloud.

How was the initial setup?

The initial setup was straightforward. It took under an hour to set up.

What's my experience with pricing, setup cost, and licensing?

The only area where the product has room for improvement is the cost.

Which other solutions did I evaluate?

We looked at HPE, and because we were using Dell and EMC and IBM storage prior to moving to NetApp as our global standard, we considered them.

When it comes to support for both file services and block services AFF is the 
top. The best.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
PeerSpot user
it_user1754400 - PeerSpot reviewer
Director of the Projects Department at ALPIX
Real User
Jan 4, 2022
Significantly increases performance for our customers, and simplifies storage management
Pros and Cons
  • "The most valuable features are the performance and the storage efficiency, due to the compression and deduplication... The efficiency is very important because we can buy fewer disks for more data."
  • "For our customers, the main benefit is the performance they get with NetApp AFF, as we have a lot of feedback from customers about how their applications work faster and they are very happy with it."
  • "Another issue is that for smaller customers, NetApp doesn't have enough disk sizes. You begin with a 980-gigabyte disk and the next size is 3.8 terabytes. There aren't any disk sizes in between. Competitors have more choices in disk sizes."

What is our primary use case?

It's used for SAN environments and a lot of VMware utilization.

How has it helped my organization?

For our customers, the main benefit is the performance they get with NetApp AFF. We have a lot of feedback from customers about how their applications work faster and that they are very happy with it.

We deploy it a lot for VMware environments and, with VMware, we have nearly all the client's applications. We can have 500 or 1,000 virtual machines on the AFF. Sometimes they tell us that a compute application that, with earlier generations of storage solutions, took hours or days, takes much less time with AFF. For some customers, it takes three or four or five times less, with the new AFF.

Using NetApp AFF has also helped to reduce support issues. It's very stable and we don't have a lot of issues with it. I can talk a lot about this aspect because sometimes we provide support for NetApp. We have certification for level-one and level-two NetApp support. We only escalate the L3 support to NetApp. It's a very good technology with very few bugs.

In addition, the ONTAP data management software has simplified our clients' operations. NetApp is simple to manage. You can grow and reduce the capacity, and you can create a backup copy through replication with SnapMirror and SnapVault. There are a lot of features in NetApp and they are simple to implement.

What is most valuable?

The most valuable features are 

  • performance
  • storage efficiency, due to the compression and deduplication.

We use StorageGrid in two ways. The first usage is stand-alone to provide S3 object storage. And the second use case is to use FabricPool, the NetApp technology that moves a snapshot from the AFF to AWS. It's a very good solution because AFF is SSD technology, meaning the storage is expensive. It's very helpful to have the ability to move cold data, like a snapshot, out of the SSD.

What needs improvement?

We have an S3 protocol with the AFF, but there are a lot of limitations. The new ONTAP version has S3, but we can only do a very small volume.

Another issue is that for smaller customers, NetApp doesn't have enough disk sizes. You begin with a 980-gigabyte disk and the next size is 3.8 terabytes. There aren't any disk sizes in between. Competitors have more choices in disk sizes.

For how long have I used the solution?

I have been using NetApp AFF since the beginning. I have worked with NetApp for more than 10 years.

We are a distributor, so we install a lot of storage for many customers. I have worked with all the models, including the AFF C190 and C220, the FAS8020 and 8040, the AFF A300, the AFF 700, and the biggest was an AFF A900.

What do I think about the stability of the solution?

The stability is very nice. I've worked with NetApp for a long time and the stability has been excellent.

What do I think about the scalability of the solution?

We can very easily add volume with new disks and we can add more compute with more controllers. And we can refresh and upgrade hardware very easily. We do that very often and customers are very happy with this aspect.

How are customer service and support?

NetApp support is very good if you have a very serious disaster, such as a service interruption. You can ask for help from L1, L2, or L3 and get someone connected with you. But when you have a less important issue, such as a bug or a feature not working as you want, but you don't have a service interruption, the support is very slow.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial deployment of NetApp AFF is easy. We can deploy it in a very small amount of time. The NetApp is pre-configured so you just have to run the setup, with some workloads that are already ready. In a few hours you can have production running on it. And for customers, it's very easy to learn how to use it.

The implementation strategy for each environment is always a little different, but the main architecture is very similar. We always do a workshop with the customer, at the start of a project, and we design it for their specific requirements, but overall, the architecture is always similar.

We have a specific service for the maintenance of NetApp, and that team has six people, but they maintain all our NetApp installations, not only AFF.

What was our ROI?

Our clients see return on their investment in AFF, due to the stability and efficiency. The efficiency is very important because we can buy fewer disks for more data.

What's my experience with pricing, setup cost, and licensing?

The list price of AFF is too expensive. But we have a good connection with NetApp and we can get a very big rebate and that makes the price similar to the competitors' pricing. But I would tell NetApp that they need to be careful with the pricing of the new NVMe disks. They are way too expensive.

Which other solutions did I evaluate?

We use AFF a lot in MetroCluster architecture, with synchronous replication between two data centers. In this scenario NetApp has some very hard requirements, like a specific switch that is mandatory. Its competitors don't have all these requirements. So sometimes it's very difficult to win projects as a result.

But on the positive side, NetApp is very performant, very stable, and easy to manage. And when it comes to support for both file services and block services, NetApp is definitely better. We tried some of the competitors' solutions and with them it's not so easy. The NAS protocol is very good in NetApp.

What other advice do I have?

Try it. It's a good solution. In a MetroCluster environment, I think it's the best solution on the market today, with flash technology. You can have flash and synchronous write between two data centers.

A lot of customers use NetApp with NAS and SAN. It's not a key point, but it's a good feature.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Distributor
PeerSpot user
Sr. System Engineer at a government with 10,001+ employees
Real User
Jan 3, 2022
Simplified our infrastructure, while still giving us high performance for business-critical applications
Pros and Cons
  • "It also helps to accelerate databases in our environment. First of all, there is the reliability of things staying online and the small response time as well, from the MetroCluster, for all of the data that we're serving; and the applications are talking to the MetroCluster. It provides a very fast response time."
  • "It helps simplify data management with unified data services across SAN and NAS environments."
  • "There is room for improvement with the user interface. There are a few things that cannot be done in the GUI. We do a lot of things through the CLI, but that's grown out of a lack of ability to do them in the GUI. An example is QTrees. You can manage them within the GUI, but the GUI is missing a few options."

What is our primary use case?

We use it mostly for user file data. We are also providing data stores for our VMware platform.

How has it helped my organization?

It helps simplify data management with unified data services across SAN and NAS environments. It has also simplified our infrastructure, while still giving us high performance for business-critical applications, and that was mostly due to the arrival of cluster ONTAP. Things really got a lot easier with that.

It also helps to accelerate databases in our environment. First of all, there is the reliability of things staying online and the small response time as well, from the MetroCluster, for all of the data that we're serving; and the applications are talking to the MetroCluster. It provides a very fast response time.

What is most valuable?

The typical snapshots are one of the benefits. Also, in addition to the NetApp MetroCluster, we also have two eight-node HA clusters. And the solution makes our work easier.

NetApp AFF has also helped to reduce support issues such as performance tuning and troubleshooting, and that's true even though we are quite self-sufficient in our knowledge of our clusters and of NetApp in general.

What needs improvement?

There is room for improvement with the user interface. There are a few things that cannot be done in the GUI. We do a lot of things through the CLI, but that's grown out of a lack of ability to do them in the GUI. An example is QTrees. You can manage them within the GUI, but the GUI is missing a few options. Also, the graphical design of the GUI for that part doesn't fit the windows on your screen.

For how long have I used the solution?

I have been using NetApp AFF for about eight years.

What do I think about the stability of the solution?

The reliability is one of the most important elements. Since we went to cluster ONTAP, we have really found it to be reliable. Previously, we were running NetApp with a lot of 7-Mode systems. The transition to cluster ONTAP wasn't easy, but in the end, it's way more reliable. What we love about the MetroCluster is that we do not have to worry about data being on one site. The reliability is one of its best features.

The only issue we had, once, was when we moved to another data center, but that was not NetApp's fault.

What do I think about the scalability of the solution?

Scalability of the solution is great, but expensive.

How are customer service and support?

We always get what we need from their technical support, but what I find annoying is that you always have to go through all the various levels of support. That has definitely improved, but you always have to go through the front end, explaining what your environment looks like and what the impact of the issue is. But that's the only complaint I have about the support.

It would help if they had a customer profile and could look it up and. When I create a case, I try to put in as much information as I can, but it's not always read. I get a standard email back from NetApp that says, "What does your environment look like?" even when I have put all of the information in the case, upfront.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We used two separate 7-Mode clusters and we SnapMirrored the data to the other side. We moved to NetApp AFF because of the speed and because solid-state disks were the new technology at the time.

How was the initial setup?

The initial setup and deployment of NetApp AFF is pretty straightforward. A lot of terms that were used in 7-Mode became easier and were more clearly stated when we transitioned to cluster ONTAP.

Our transition lasted a year or so. We had a lot of data to move. We used the 7-Mode transition tool. My entire team of six people was involved.

What's my experience with pricing, setup cost, and licensing?

The pricing is pretty reasonable for what we get. But if you have to buy any more disk space, it can be quite expensive. We had some internal discussions with people who wanted to store a lot of graphical data and we gave them the pricing for that and they were really horrified about the pricing of a single shelf.

Which other solutions did I evaluate?

We did not look at any other vendors.

What other advice do I have?

With the all-new cloud availability, it's really important to think about the necessity of having your data doubled up over two data centers. With the cloud becoming more pervasive, the entire government is thinking of dropping physical data centers and going to managed, private cloud. My advice would be to think through whether you really need the functionalities of a MetroCluster. I like them a lot, but cost-wise, the cloud could be a great option.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Buyer's Guide
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Updated: June 2026
Buyer's Guide
Download our free NetApp AFF Report and get advice and tips from experienced pros sharing their opinions.