What is our primary use case?
Our IT department has two AFF clusters, but we also install them for our customers. We deploy them for tier-one use cases, like virtual machines, databases, and anything that needs fast, hot data.
We've recently started using NetApp's cloud solutions, but our German customers are still reluctant because of the security, data management, GDPR, etc. Now, we have our cloud that we can sell to customers with Meta products. Cloud backup and cloud tiering are the two primary ones, but we also sell Cloud Insights to some customers. Customers need backup services, but they often lack a separate data center where they can store their backups. The cloud is the most natural way to store the backup.
How has it helped my organization?
Our customers have latency issues or requirements for very low-latency applications. This is the problem they are addressing with AFF because it's the fastest system they can get. It's still the best solution for SAP or other databases.
We have checked other flash systems from different vendors, and the AFF is still the best because of the multi-protocol support, for example. Others only do block or file services in a very basic way. AFF does everything in one box. Now, with type 1, you don't even need to license the specific features. You can start with block storage and move to file later or the other way around. That's a plus for all customers.
What is most valuable?
I'm from Germany, so we have lots of metro clusters. The ability to have two sides that are redundant across hundreds or thousands of kilometers is critical for our customers. We have several hundred customers with metro cluster systems, so that is one of the best features.
Our customers need reliability for the data. They don't want the data to go down if something happens to the data center. They need synchronous replication to another location, and the metro cluster is the only solution that works in these scenarios involving distances of 100 or 200 kilometers.
What needs improvement?
Feature-wise, AFF is already a top-tier system. I think that sometimes, the price is an issue for some customers. It isn't so much of a problem now that there is the C Series and the ASA, both of which are a little better price-wise. That's not much of an issue anymore. In the past, that was a concern because not everyone needed a high-performance system for every workload. Some customers only required that level of performance for a small segment of their workloads, but they still needed to buy a bigger system. We can address that issue with the C Series.
Buyer's Guide
NetApp AFF
June 2025
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For how long have I used the solution?
We have used NetApp AFF since it came out. My company has been a NetApp partner since 2004, and we were using the FAS systems before, but we started selling AFF to our customers as soon as it was introduced.
What do I think about the stability of the solution?
NetApp AFF is rock-solid. The stability and performance are top-notch. It's hard to recall a broken NetApp. In 20 years, we've installed more than a thousand base systems, and we've never had user data corruption.
What do I think about the scalability of the solution?
The scalability is good because it can scale out a cluster of up to 24 nodes. Usually, our customers only have a two-node cluster, so scalability is not so much of an issue with us.
How are customer service and support?
I rate NetApp support seven out of 10. It depends on who you get. You can get unlucky. We usually do the first-level support ourselves because we are a partner. Sometimes, NetApp support could be better. When the customers escalate, it can feel like everything's starting from scratch. These are rare cases. I'm not directly involved in support, but that's what I hear when something doesn't work.
How would you rate customer service and support?
How was the initial setup?
We've been installing fast-flash systems for 20 years, so I'm highly experienced with them. The complexity of the deployment depends on the customer's environment. Some storage systems from other competitors might be easier for the customers, but we are a service provider, so we do the installation and train the engineers. From the end customer's perspective, it doesn't matter if the system is easy or not because they don't need to install the system.
We do the training, installation, and heavy lifting. The system is a bit more complicated to install compared to other competitors. We can offset this because we are highly trained and have all the experience required.
What was our ROI?
I'm not familiar with the financial and operational details. I'm more of a technical guy. However, our customers wouldn't buy these products if they didn't see a reduction in TCO.
What other advice do I have?
I rate NetApp AFF nine out of 10.
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner