NETSCOUT nGeniusONE Reviews, Competitors and Pricing

LeadsSys204c

Leads System Engineer at a tech services company with 5,001-10,000 employees

May 19, 2019

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A stable, scalable product with good visibility

Pros and Cons

"The most valuable feature is visibility."

"We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We would like to know every point along the line."

What is our primary use case?

The primary use case is network management.

We have an older product. We are just now installing the newer product. The older product was primarily used for troubleshooting, which is all I can discuss.

How has it helped my organization?

The product hasn't helped the way our organization functions.

Going forward, we will be using this solution for unified communication application performance: voice, video and data.

What is most valuable?

The most valuable feature is visibility.

In the past, the product has helped us get to root cause quickly.

What needs improvement?

We would like better end-to-end data flows. This is something that my users always complain about, as they don't know what the data flows are on the network. We have things, like Cisco NetFlow, but all you have is the two endpoints that you have captured from a probe. We would like to know every point along the line.

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What do I think about the stability of the solution?

The stability is very good. We have had no issues.

What do I think about the scalability of the solution?

The scalability is very good. We have had no issues. It has been very scalable.

We have two network operations centers. We support 34 nodes, and those nodes are being remotely monitored.

How are customer service and support?

We have had very good support from the NETSCOUT team.

What about the implementation team?

We deployed in-house.

What's my experience with pricing, setup cost, and licensing?

It is very expensive, but it's well worth the money.

What other advice do I have?

We probably won't use the single pane of glass view.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.