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One Identity Manager pros and cons

Vendor: One Identity

4.1 out of 5

107 reviews
89% willing to recommend

1,652 followers

Pros & Cons summary

One Identity Manager is highly customizable, facilitating integration with systems like Active Directory, SAP, and Salesforce to enhance provisioning tasks while reducing help desk reliance. Offering robust compliance and governance capabilities, it also improves productivity. However, initial setup can be complex, and support needs enhancement. Integration with ServiceNow and SAP requires better processes. Documentation is lacking, and performance issues with scalability are noted, posing challenges for tech buyers.

Buyer's Guide

Get pricing advice, tips, use cases and valuable features from real users of this product.

Prominent pros & cons

PROS

One Identity Manager enables extensive customization, allowing integration with various systems and the development of custom processes.

Its automation significantly reduces help desk calls, boosts employee productivity, and manages access rights efficiently.

The tool's workflow management and provisioning features are praised for stability, accuracy, and streamlined operations.

It plays a crucial role in compliance by providing audit trails and capabilities for assigning time-based access and segregating duties.

One Identity Manager is recognized for its flexibility and advanced features for customizable identity and access management solutions, with a wide range of connectors facilitating seamless integration.

CONS

Some functions in One Identity Manager are outdated due to legacy use in software deployment and help desk operations.

Customization is often required to set up a suitable helpdesk request system through the self-service portal.

Initial setup is complex, particularly with existing company policies and integration with multiple systems.

Technical support can be inconsistent, with a need for more responsive and knowledgeable service.

Scalability is limited, particularly in terms of database availability and handling large organizations efficiently.

One Identity Manager Pros review quotes

AakashChakraborty

Consultant at a tech services company with 201-500 employees

Jul 11, 2024

My favorite feature is the ease of customization. You can change, optimize, and update it at your convenience. I haven't seen that in many other products available.

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IJ

Igor Jovanovski

SME (Subject Matter Expert) at a insurance company with 10,001+ employees

Nov 7, 2024

It is very powerful and flexible. It works at a very high level, but it can also be tailored as per needs.

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reviewer2014335

Senior Manager / IAM Evangelist at a tech services company with 201-500 employees

Nov 6, 2022

Business roles are one way to help companies to identify job codes and position codes. It enables the grouping and automating of certain types of access for certain departments... Doing that in One Identity Manager is a very simple task and it is very well organized.

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One Identity Manager

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DA

IT Architect at a consultancy with 1-10 employees

Aug 29, 2024

It has a lot of depth. It has advanced features. As a customer or as someone who is managing the solution, I like its self-service capabilities where it has lots of powers, and the users can select any reference users.

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Solutions Architect at a tech services company with 201-500 employees

Aug 12, 2024

The main benefit of One Identity is process management. Processes are easier to handle. With the police, if a forensic editor or examiner goes to the field and gets all the data, he would need to go to another office with his flash drive and all of those devices.

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reviewer2134212

Manager IAM at a computer software company with 11-50 employees

Mar 21, 2023

The most valuable feature of One Identity Manager is it simplifies user-account provisioning and administration. One Identity offers a comprehensive range of solutions that cater to almost every aspect of the identity and access management domain.

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IAM Technical Domain Manager at Nuuday

May 28, 2024

One Identity Manager stands out because it offers a wide range of features without requiring complex installation or ongoing maintenance.

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Director, Global Identity and Access Technologies at a financial services firm with 10,001+ employees

Oct 21, 2020

The most valuable features include the automated attestations or recertification... The time that people have to focus on their real jobs and not spend it doing recertifications is huge.

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IIMB expert at a tech services company with 1,001-5,000 employees

Jul 26, 2022

In terms of what the most valuable feature of One Identity Manager is, that would be hard to say because the tool is great overall. There's not really one feature you'd prefer over other features, but what's really great, in my opinion, is the fact that the provisioning is really stable and accurate, and it's a process my company trusts. This means that without a lot of maintenance, I can be pretty sure that as soon as my alternative source gives a new identity or gives new information about a particular identity, everything will be transformed and executed the right way. My company has tried other solutions and there's always a struggle with the provisioning system in terms of knowing what systems work, but with One Identity Manager, this issue doesn't happen. It's also a stable system which I like.

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reviewer2498046

Solutions architect at a tech services company with 51-200 employees

Jun 7, 2024

One Identity's user interface is excellent. It has a timeline view that shows when a user received access and when access was removed. This provides a solid overview of all the users' activities since they were onboarded.

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One Identity Manager Cons review quotes

AakashChakraborty

Consultant at a tech services company with 201-500 employees

Jul 11, 2024

Because their company is so focused on just their tool and related technology, they can't support you much. At times, it becomes frustrating. While you are paying a little less than your competitors, you expect some support, compliance, or expertise from the company. If a certain load balancer is unable to handle your tool, you should know what load balancer would be perfect or what configuration you should use.

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IJ

Igor Jovanovski

SME (Subject Matter Expert) at a insurance company with 10,001+ employees

Nov 7, 2024

It is slow. It has a bit of a bad reputation within the company because it is a slow product. That is the biggest drawback in terms of user experience.

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reviewer2014335

Senior Manager / IAM Evangelist at a tech services company with 201-500 employees

Nov 6, 2022

End-user UI customization is difficult and requires some knowledge of proprietary Angular technology. Every time a customer asks us: "Hey, can we modify this form in the UI?" or "Can we integrate a new form?" it's difficult to do. It's possible and we usually do it, but coding form changes typically takes two to four weeks, depending on the changes.

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One Identity Manager

Free Report: One Identity Manager Reviews and More

Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.

831,158 professionals have used our research since 2012.

DA

IT Architect at a consultancy with 1-10 employees

Aug 29, 2024

There is no out-of-the-box or very easy way to configure processes to manage non-human accounts. The functionalities that we have built are totally customized on top of what One Identity provided out of the box. It would have been nice to see some out-of-the-box or plug-and-play features available for it.

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Solutions Architect at a tech services company with 201-500 employees

Aug 12, 2024

They have bad support. Sometimes, they're fast, and sometimes not. They have 24-hour support, so when you message them, they try to fix their problems. One Identity can give you a technical engineer who can guide you through what to do or give you custom scripts for a problem.

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reviewer2134212

Manager IAM at a computer software company with 11-50 employees

Mar 21, 2023

One Identity Manager is currently in the process of modernizing its UI, which I hope will result in a more user-friendly interface for its Identity Manager. However, it is uncertain whether they have plans to consolidate their various tools into a unified system to simplify configuration and tasks.

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IAM Technical Domain Manager at Nuuday

May 28, 2024

One key area for improvement is implementing continuous integration and deployment.

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Technical Manager at a manufacturing company with 10,001+ employees

Oct 31, 2024

The One Identity Manager web portal needs simplification.

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Director, Global Identity and Access Technologies at a financial services firm with 10,001+ employees

Oct 21, 2020

[Regarding] their upgrades, we're going to 8.12 right now and everything is running very smoothly but this is actually the first upgrade that has gone off well. Even the other "dots" have taken us six months or longer to get through QA testing.

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IIMB expert at a tech services company with 1,001-5,000 employees

Jul 26, 2022

Having new features for web developers in the One Identity Manager shop is an area for improvement. Another area for improvement in the tool is its ServiceNow connection as ServiceNow is a major ITSM system player, but the current out-of-the-box feature proposed by One Identity Manager can only make simple incident requests to the system. My company is now in full ICL design, so it prefers for all concerns or requests to be sent properly to ServiceNow, so my company can have better control over the incident requests and be able to sort those out. The tool fits all my needs today, except for the ServiceNow connector. That's the only additional feature I'd like to see in the next release of One Identity Manager.

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Show 10 more reviews (out of 102)

Product Categories

Product Categories

Identity Management (IM)

User Provisioning Software

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Product Categories

Product Categories

Identity Management (IM)

User Provisioning Software

Popular Comparisons

Popular Comparisons

Microsoft Entra ID vs One Identity Manager

SailPoint Identity Security Cloud vs One Identity Manager

Omada Identity vs One Identity Manager

Fortinet FortiAuthenticator vs One Identity Manager

Saviynt vs One Identity Manager

ForgeRock vs One Identity Manager

Microsoft Identity Manager vs One Identity Manager

SAP Identity Management vs One Identity Manager

Oracle Identity Governance vs One Identity Manager

OneLogin by One Identity vs One Identity Manager

NetIQ Identity Manager vs One Identity Manager

EVOLVEUM midPoint vs One Identity Manager

Symantec Identity Governance and Administration vs One Identity Manager

RSA Identity Governance and Lifecycle vs One Identity Manager

OpenIAM Identity Governance vs One Identity Manager

See all alternatives

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