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One Identity Manager pros and cons

Vendor: One Identity
4.0 out of 5
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1,649 followers
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Pros & Cons summary

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Prominent pros & cons

PROS

One Identity Manager provides extensive customization options to meet the distinct processes and needs of different businesses.
It simplifies compliance and governance by offering robust access management and audit functionalities.
The platform enhances operational efficiency by automating identity and access management tasks, reducing IT administrative workload.
One Identity Manager includes a powerful SAP connector that enables in-depth integration, supporting comprehensive identity governance across SAP ecosystems.
Its process orchestration capabilities allow businesses to streamline and secure the Joiner/Mover/Leaver process, improving lifecycle management across the organization.

CONS

Internal structures need updating due to deprecated functions from previous uses.
The initial setup is complex, requiring significant customization and handling of existing policies.
Integration with systems like SAP and ServiceNow is limited, necessitating more connectors and smoother processes.
Performance issues arise in large organizations, with slow synchronizations and challenges in scalability.
Technical support is inconsistent, with a need for improved responsiveness and documentation.
 

One Identity Manager Pros review quotes

AakashChakraborty - PeerSpot reviewer
Jul 11, 2024
My favorite feature is the ease of customization. You can change, optimize, and update it at your convenience. I haven't seen that in many other products available.
IJ
Nov 7, 2024
It is very powerful and flexible. It works at a very high level, but it can also be tailored as per needs.
reviewer2014335 - PeerSpot reviewer
Nov 6, 2022
Business roles are one way to help companies to identify job codes and position codes. It enables the grouping and automating of certain types of access for certain departments... Doing that in One Identity Manager is a very simple task and it is very well organized.
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
DA
Aug 29, 2024
It has a lot of depth. It has advanced features. As a customer or as someone who is managing the solution, I like its self-service capabilities where it has lots of powers, and the users can select any reference users.
Charles Essien - PeerSpot reviewer
Aug 12, 2024
The main benefit of One Identity is process management. Processes are easier to handle. With the police, if a forensic editor or examiner goes to the field and gets all the data, he would need to go to another office with his flash drive and all of those devices.
reviewer2134212 - PeerSpot reviewer
Mar 21, 2023
The most valuable feature of One Identity Manager is it simplifies user-account provisioning and administration. One Identity offers a comprehensive range of solutions that cater to almost every aspect of the identity and access management domain.
Manjir Sen - PeerSpot reviewer
May 28, 2024
One Identity Manager stands out because it offers a wide range of features without requiring complex installation or ongoing maintenance.
reviewer955311 - PeerSpot reviewer
Oct 21, 2020
The most valuable features include the automated attestations or recertification... The time that people have to focus on their real jobs and not spend it doing recertifications is huge.
René DRABO - PeerSpot reviewer
Jul 26, 2022
In terms of what the most valuable feature of One Identity Manager is, that would be hard to say because the tool is great overall. There's not really one feature you'd prefer over other features, but what's really great, in my opinion, is the fact that the provisioning is really stable and accurate, and it's a process my company trusts. This means that without a lot of maintenance, I can be pretty sure that as soon as my alternative source gives a new identity or gives new information about a particular identity, everything will be transformed and executed the right way. My company has tried other solutions and there's always a struggle with the provisioning system in terms of knowing what systems work, but with One Identity Manager, this issue doesn't happen. It's also a stable system which I like.
reviewer2498046 - PeerSpot reviewer
Jun 7, 2024
One Identity's user interface is excellent. It has a timeline view that shows when a user received access and when access was removed. This provides a solid overview of all the users' activities since they were onboarded.
 

One Identity Manager Cons review quotes

AakashChakraborty - PeerSpot reviewer
Jul 11, 2024
Because their company is so focused on just their tool and related technology, they can't support you much. At times, it becomes frustrating. While you are paying a little less than your competitors, you expect some support, compliance, or expertise from the company. If a certain load balancer is unable to handle your tool, you should know what load balancer would be perfect or what configuration you should use.
IJ
Nov 7, 2024
It is slow. It has a bit of a bad reputation within the company because it is a slow product. That is the biggest drawback in terms of user experience.
reviewer2014335 - PeerSpot reviewer
Nov 6, 2022
End-user UI customization is difficult and requires some knowledge of proprietary Angular technology. Every time a customer asks us: "Hey, can we modify this form in the UI?" or "Can we integrate a new form?" it's difficult to do. It's possible and we usually do it, but coding form changes typically takes two to four weeks, depending on the changes.
Learn what your peers think about One Identity Manager. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,406 professionals have used our research since 2012.
DA
Aug 29, 2024
There is no out-of-the-box or very easy way to configure processes to manage non-human accounts. The functionalities that we have built are totally customized on top of what One Identity provided out of the box. It would have been nice to see some out-of-the-box or plug-and-play features available for it.
Charles Essien - PeerSpot reviewer
Aug 12, 2024
They have bad support. Sometimes, they're fast, and sometimes not. They have 24-hour support, so when you message them, they try to fix their problems. One Identity can give you a technical engineer who can guide you through what to do or give you custom scripts for a problem.
reviewer2134212 - PeerSpot reviewer
Mar 21, 2023
One Identity Manager is currently in the process of modernizing its UI, which I hope will result in a more user-friendly interface for its Identity Manager. However, it is uncertain whether they have plans to consolidate their various tools into a unified system to simplify configuration and tasks.
Manjir Sen - PeerSpot reviewer
May 28, 2024
One key area for improvement is implementing continuous integration and deployment.
Ranjan Mishra - PeerSpot reviewer
Oct 31, 2024
The One Identity Manager web portal needs simplification.
reviewer955311 - PeerSpot reviewer
Oct 21, 2020
[Regarding] their upgrades, we're going to 8.12 right now and everything is running very smoothly but this is actually the first upgrade that has gone off well. Even the other "dots" have taken us six months or longer to get through QA testing.
René DRABO - PeerSpot reviewer
Jul 26, 2022
Having new features for web developers in the One Identity Manager shop is an area for improvement. Another area for improvement in the tool is its ServiceNow connection as ServiceNow is a major ITSM system player, but the current out-of-the-box feature proposed by One Identity Manager can only make simple incident requests to the system. My company is now in full ICL design, so it prefers for all concerns or requests to be sent properly to ServiceNow, so my company can have better control over the incident requests and be able to sort those out. The tool fits all my needs today, except for the ServiceNow connector. That's the only additional feature I'd like to see in the next release of One Identity Manager.