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Namra Saif - PeerSpot reviewer
IT Sales Engineer at Comstar - Information Systems Associates Ltd.
Real User
Top 5
Provides dashboards that are easy and user-friendly for users to use
Pros and Cons
  • "The tool's performance is good."
  • "I feel Sangfor should follow the hierarchy and close deals via resellers instead of closing it all with their own team."

What is our primary use case?

We have a huge market in Pakistan consisting of Sangfor clients. Sangfor itself is based in Pakistan. The tool's OEM team is also in Pakistan, and they are managing the tool quite well.

What is most valuable?

The solution's most valuable features are that it is scalable, super secure, and has a few features that secure client networks.

What needs improvement?

Sangfor’s team directly deals with clients. I feel Sangfor should follow the hierarchy and close deals via resellers instead of closing it all with their own team.

For how long have I used the solution?

I have experience working with Sangfor NGAF.

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What do I think about the stability of the solution?

It is a stable solution. Stability-wise, I rate the solution a nine out of ten.

How are customer service and support?

The solution's technical support is super great. The tool's team is in Pakistan, and they have it all set up and available for users. The tool's after-sales support team is available.

How was the initial setup?

The product's initial setup phase is easy to handle. The tool has its own dashboards, which we can access to pitch clients and demonstrate the whole solution in a few steps, making it quite easy and user-friendly for users.

What's my experience with pricing, setup cost, and licensing?

In my opinion, the price of the tool is good in the Pakistani market. We can easily get discounts if needed. The tool's prices are not firm or strict.

What other advice do I have?

The solution improves network performance as it is a security product.

HCI solutions are used in the Pakistani market, and it is a virtualization solution. We are presenting two solutions for the Pakistani market. One is a security tool like a firewall, and the second is HCI, a storage solution for virtualization. My company sells Sangfor tools to more than 100 clients.

The tool's performance is good.

The tool's application control feature is a built-in option.

The tool's intrusion prevention system is a feature that can be described as a built-in functionality.

I recommend the tool to others because it is a good, economical, scalable, user-friendly, and super secure product.

The tool's updates are fine.

I rate the tool a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Shiraz Ali - PeerSpot reviewer
Networking Solutions Specialist at GBM
Real User
Top 5
An affordable solution that is reliable and provides a quick response
Pros and Cons
  • "The product is very fast and reliable."
  • "The solution should be able to work in a hybrid setup."

What is our primary use case?

We use the solution to connect and protect all the internal servers. All publicly accessible websites and servers are connected to the solution.

What is most valuable?

The product is very fast and reliable. It has a quick response.

What needs improvement?

The solution should be able to work in a hybrid setup.

For how long have I used the solution?

I have been using the solution for one and a half years.

What do I think about the scalability of the solution?

Around 150 users are using the solution in my organization. Both internal and external traffic goes through the firewall because the firewall is placed on the main data center.

How are customer service and support?

If we have any issues, we read the documentation. If the issue cannot be fixed, we can contact the support team. I have not contacted the support team yet. I configure things by myself.

Which solution did I use previously and why did I switch?

We were using Cisco’s firewall before. It ended support. We cannot use the products that have ended support. Cisco and Sangfor work similarly, but their GUIs are different.

How was the initial setup?

The initial setup is very easy.

What's my experience with pricing, setup cost, and licensing?

It is one of the cheapest tools in the market. The choice depends on the customer’s budget.

What other advice do I have?

Overall, I rate the product a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Sangfor NGAF
October 2024
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Wajeeh Ul Hasan . - PeerSpot reviewer
Network Administrator at Shaheed Zulfiqar Ali Bhutto Institute of Science and Technology
Real User
Top 5
Integrates well, reliable, and different pricing models available
Pros and Cons
  • "The most valuable feature of Sangfor NGAF is its integration."
  • "Sangfor NGAF could improve the policies and default criteria. They could be much better."

What is our primary use case?

Sangfor NGAF is a complete firewall solution.

What is most valuable?

The most valuable feature of Sangfor NGAF is its integration.

What needs improvement?

Sangfor NGAF could improve the policies and default criteria. They could be much better.

For how long have I used the solution?

I have been using Sangfor NGAF for approximately three years.

What do I think about the stability of the solution?

Sangfor NGAF is stable.

What do I think about the scalability of the solution?

The scalability of Sangfor NGAF is good.

We are using the Sangfor NGAF as our firewall, we have approximately 6,000 to 8,000 end users who are passing through. We have approximately 10 to 15 people using the Sangfor SSL VPN feature remotely from home.

How are customer service and support?

The support from Sangfor NGAF here in Pakistan is great. Whenever I have an issue the support helps me out efficiently.

I rate the support from Sangfor NGAF a five out of five.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup of Sangfor NGAF is straightforward. Sophos and Fortinet have more difficult initial setups.

I rate the initial setup of Sangfor NGAF a five out of five.

What's my experience with pricing, setup cost, and licensing?

The license of Sangfor NGAF can be purchased at different interval lengths, such as annually or three years. They offer a range of packages to choose from, such as combo or hybrid packages. We are using the complete solution package which includes IM, NGF and SSL VPN, and WAF

We have purchased the support for three years.

What other advice do I have?

My advice to others is they should try the solution. I have experienced other solutions, such as Fortinet and I feel much better using this solution overall.

I rate Sangfor NGAF a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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reviewer2542263 - PeerSpot reviewer
Presales Specialist at a tech services company with 1,001-5,000 employees
Real User
Top 20
Cost-effective and has an initial setup phase
Pros and Cons
  • "I think the tool has the feature to detect and kill ransomware in three seconds."
  • "The tool's support is an area of concern where improvements are required."

What is our primary use case?

My company's customers use the solution as a firewall. Some prefer Sangfor NGAF as a replacement for their current existing firewall. The reason why I am proposing Sangfor NGAF is mainly because of its price point. The tool is very cost-effective compared to other brands.

What is most valuable?

The tool's most effective part stems from the product's ease of use, which is very important because the client has to manage it at the end of the day.

I think the tool has the feature to detect and kill ransomware in three seconds. The tool claims that it can kill the ransomware on the spot in three seconds and restore all the encrypted files.

What needs improvement?

The tool's support is an area of concern where improvements are required. The support should be available locally, I would say. As of now, I think the tool is moving towards offering local support. I have heard from my previous customer that the support is actually from another region, making it quite hard for them to get in touch with the technical team.

For how long have I used the solution?

I have been using Sangfor NGAF for a year. My company is a reseller of the product. I don't remember the version of the solution.

What do I think about the stability of the solution?

It is a stable solution because of the ease of use and inside the firewall itself, the tool offers WAF. Customers who hear that WAF is integrated into the firewall get interested in the solution. WAF is actually another solution. Instead of purchasing a WAF product, you get it inside Sangfor NGAF. Stability-wise, I rate the solution a nine out of ten.

What do I think about the scalability of the solution?

It is a scalable solution. Scalability-wise, I rate the solution an eight out of ten.

In our company, we deal with a wide range of things. The scalability depends on what range the customer chooses. I can't pinpoint or explain the tool's scalability aspect in detail. Different types of firewall models are available.

Under five customers of my company use the tool, and they are all enterprise businesses.

How are customer service and support?

I rate the technical support a seven out of ten.

How would you rate customer service and support?

Neutral

How was the initial setup?

If one is difficult and ten is easy to set up, I rate the product's initial setup phase an eight out of ten. I never deployed the tool. I am sharing my engineering experience.

I am not quite sure about the deployment situation.

The solution is deployed on the cloud.

What's my experience with pricing, setup cost, and licensing?

If one is very cheap and ten is very expensive, I rate the tool's price as three out of ten. I am not quite sure about the tool's pricing point.

What other advice do I have?

Sangfor NGAF has not shared how it has impacted our customer security operations with my company's sales team. If they do share such information, it is usually with the sales team while I am on the presales team. I am only a consultant, so the product doesn't share such details directly with me.

The tool helped our customers with threat mitigation strategies because it has AI functionalities that are helpful.

Suppose an enterprise customer wants a firewall as the first thing inside the company because of its cost-effectiveness. In that case, I think Sangfor NGAF can be a good option as it comes with the features and abilities of the firewall. I think it is quite a great option for enterprise users.

I rate the tool an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: consultant
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Project Manager at Novu
Real User
Top 5
Provides VPN tunneling and security at competitive pricing
Pros and Cons
  • "Sangfor's tech features and technologies are more powerful than those of the other solution providers in terms of security. They also have big solutions in terms of cybersecurity."
  • "It has an issue with the Sangfor Cloud Platform rather than the firewall. When we run a virtual machine, the window tabs display Chinese characters."

What is our primary use case?

We're using it more for VPN tunneling and security. We're integrating it with the SoundCloud platform to use it in our data center.

How has it helped my organization?

We're happily using the IP vSEC VPN. We will use some credentials to connect it to two different sites.

What is most valuable?

Sangfor's tech features and technologies are more powerful than those of the other solution providers in terms of security. They also have big solutions in terms of cybersecurity.

What needs improvement?

It has an issue with the Sangfor Cloud Platform rather than the firewall. When we run a virtual machine, the window tabs display Chinese characters. This could be a hindrance when presenting it to clients, especially since many of our clients prefer US-based products. We’re pitching Sangfor as part of our solutions, but the presence of Chinese characters might be a concern.

For how long have I used the solution?

I have been using Sangfor NGAF as a partner for two to three years.

What do I think about the stability of the solution?

We've encountered various glitches or bugs with the firewall, particularly when trying to configure redundancy. We're facing challenges with setting up two ISPs on a single, stacked firewall.

What do I think about the scalability of the solution?

We haven't encountered any issues scaling with Sangfor. It follows a more traditional approach to scaling, though we don’t yet fully understand all the scaling capabilities of Sangfor products. However, it does have the basic features needed for scaling.

How are customer service and support?

We have some contacts here locally. We do contact them for support.

How was the initial setup?

Sang four independently is easy to configure. It's very straightforward. However, we're having challenges with the interoperability matrix and other integration for other firewall brands. 

The standard configuration, with basic policies, can take a couple of hours to set up.

One guy in our company can do the configuration.

What was our ROI?

We achieved a lot of ROI since the competitive pricing is much better than the other brands.

What's my experience with pricing, setup cost, and licensing?

Price is very competitive with other brands.

What other advice do I have?

We encounter different glitches or bugs in the firewall. More likely, we're having a problem with two ISPs being cited in our firewall to have redundancy. We don't know the primary or best practice of configuring two ISPs in a single firewall.

Overall, I rate the solution an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Hamid Hussain - PeerSpot reviewer
Solution Architect at Megaplus
Real User
Top 10
Effective security for small and medium businesses with challenges related to scalability and integration
Pros and Cons
  • "The built-in features function as intended, providing exceptional value."
  • "Our experience with its customer support was quite challenging."

What is our primary use case?

Sangfor NGAF offers built-in Web Application Firewall capabilities, making it a valuable choice for securing WAF servers. We have implemented this feature in numerous deployments, particularly in the fields of financial management and enterprise environments.

What is most valuable?

We have established an SD-WAN infrastructure with Sangfor NGAF, which has proven to be highly beneficial. The built-in features function as intended, providing exceptional value.

What needs improvement?

It is a relatively new product in the market, so we are dealing with challenges related to security and malware detection. It will need time to assess its strengths and weaknesses thoroughly. We discovered that the SD-WAN capability is available within this product. It also includes built-in Value-Added Security Technology, which can be cost-effective, but improvements are needed, particularly in enhancing malware detection. Another area for improvement is integrating with other third-party providers' solutions for a more seamless security ecosystem.

For how long have I used the solution?

We have been working with it for two and a half years.

What do I think about the stability of the solution?

In terms of stability, there have been occasional issues, such as glitches and disruptions, leading to periods of downtime. Improvement in this area is necessary. I would rate it five out of ten.

What do I think about the scalability of the solution?

Scalability is a key aspect, and we haven't thoroughly tested its compatibility with various other products yet. I would rate it five out of ten.

How are customer service and support?

Our experience with its customer support was quite challenging. There's room for improvement in this aspect.

How was the initial setup?

The initial setup is remarkably straightforward and user-friendly.

What's my experience with pricing, setup cost, and licensing?

The price falls in the mid-range, neither exceptionally low nor high. I would rate it seven out of ten.

What other advice do I have?

Deploying Sangfor NGAF proves highly advantageous for small and medium-sized businesses. Overall, I would rate it seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Network Administrator at Government College University
Real User
Great for inspecting traffic on a very granular level but the GUI lacks logic in some areas
Pros and Cons
  • "Particularly good in the DPI where we can inspect inbound and outbound traffic."
  • "The GUI needs to be improved, lacks logic in some areas."

What is our primary use case?

This solution is our firewall. I'm a network administrator.

What is most valuable?

Sangfor serves most of the basic purposes of a firewall. It's particularly good in the DPI where we can inspect the inbound and outbound traffic on a very granular level. It gives a very good predictive measure as well as the current measure of things going on in our network. When it comes to the VPNs, it has a very good throughput when remote users connect, particularly when it comes to site-to-site VPNs, where it provides a good analysis module. You can analyze inbound traffic and different policies on this. It gives us value for money overall.

What needs improvement?

I think the GUI needs to be improved, there are a lot of areas where the panes do not make sense. They have put the NAT in the policy section but at the same time the DPI is in the network pane. The placement of different options in the menu system of this firewall is not that logical and often doesn't make a lot of sense. The operational procedures are a little tricky and require some technical skills. A level one person will have problems. The compatibility needs to be improved. 

For how long have I used the solution?

I've been using this solution for three years. 

What do I think about the stability of the solution?

We have been experiencing power failures but the solution has been very stable, both from the hardware and the software perspective. We have built a lot of VPN solutions for the firewalls including Cisco, Firewall 2, and pfSense, and it has been very good with that. 

What do I think about the scalability of the solution?

We don't require a very highly scalable coefficient but I believe it's scalable. 

How are customer service and support?

The technical support is very good. They have a local vendor they have hired for the technical support and if anything cannot be resolved remotely, they come to us. They are very agile and very technically supportive.

How would you rate customer service and support?

Positive

How was the initial setup?

The initial setup was a little complex because we were previously dealing with command line scenarios and we were not very comfortable with the GUI which is a little complex. 

What's my experience with pricing, setup cost, and licensing?

Our licensing costs are around $15,000 per year which is nominal compared to other solutions. 

What other advice do I have?

Whether or not this solution is good for you depends on your network. If you have sufficient technical support, then you can go for an open-source solution. Without that and if you have the funds, then this is a good solution. If not, then most of what firewalls do these days can be handled by an open-source solution.

This is a new solution in our country where the price tag really matters. They have targeted the public sector and I'm seeing more and more people moving towards Sangfor because it's cheaper than other products, and the support is quite good. 

I rate the solution seven out of 10. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
FarisKhan - PeerSpot reviewer
Enterprise System Engineer at Innolytix Pakistan Pvt Ltd
Real User
Scalable security solution deployed across multiple industries and is well priced compared to competitors
Pros and Cons
  • "The level of support provided to local companies is good. They transform their application control and other settings according to that country."
  • "Sangfor need greater exposer in the market because the market is mainly saturated by Fortinet. The user experience of Fortinet is quite different compared to NGAF. If we want to switch our users from Fortinet to NGAF, we have to convince them that the user experience will be much easier once once they start to use it."

What is our primary use case?

We have this solution deployed across multiple industries including education, pharmaceutical and different textile industries. This is a good product for network security and is popular right now. Sangfor is cheaper than well-known products like Fortinet and Palo Alto Firewall NGFS.

What is most valuable?

The level of support provided to local companies is good. They transform their application control and other settings according to that country. 

What needs improvement?

Sangfor need greater exposer in the market because the market is mainly saturated by Fortinet. The user experience of Fortinet is quite different compared to NGAF. If we want to switch our users from Fortinet to NGAF, we have to convince them that the user experience will be much easier once once they start to use it. 

What do I think about the stability of the solution?

We have deployed many firewalls and have faced two or three faulty devices that we have to replace over a year because their power supply was faulty. Some customers use the device for over five years and they have worked fine but got slower with the time.

What do I think about the scalability of the solution?

This is a scalable solution. 

How are customer service and support?

I can vouch for the local support team. They are more than competitive in the market. They are always available for small and big customers. They are onsite whenever we need it and assist with any problem or deployment scenario and are willing to discuss it at any time. I would rate them a three out of five. 

Which solution did I use previously and why did I switch?

I have previously used Fortinet. Fortinet is quite a mature product and offers so many features. Sangfor lack a bit in that area. Sangfor include a local database for URLs and other applications. When using Fortinet, you cannot block a local website by default. 

How was the initial setup?

The simple deployment of a network on NGF is quite simple and their guides are quite simple as well. The do lack visual guides that are easier for some customers to follow. It's easy to configure a normal deployment scenario for networking and ET. When it comes to high level security and highly advanced features, you need to have some experience in that area to actually apply that on this firewall.

If you're experienced, it would take two or three hour maximum, depending on how many customers are using the policy and how much detailed configuration is needed. I would rate our experience with the setup an eight out of ten. 

We have faced some of the issues after deployment with URL filtering which we have logged a ticket for. Our customers are unable to access certain websites. We have diagnosed the problem but we are unable to identify the URL signature or what is blocking the IAM and preventing access to that site. 

What's my experience with pricing, setup cost, and licensing?

For over 2000 users, the cost is around 5000 to 6000 USD. If you want a web application firewall, you have to purchase an additional license for it. By default, they provide you with 10 SSL and a VPN. If you want more than 10, you have to pay more. From a pricing perspective, I would rate them a four out of five.

What other advice do I have?

They have a huge product line for large companies and we have deployed a firewall for over 5000 to 10000 users. It is suitable for all type of environments. I would advise others to spend one to two months after deployment on Sangfor to configure the many settings for security services. You have to work on it, keep looking at the logs and make changes as you go. You need this time to analyze, make future risk assessments and reconfigure the work from time to time. Only once this is done, can you consider deployment complete. 

It offers good value for money and is much cheaper compared to other firewalls. I would suggest Sangfor to those who are cost conscious. 

I would rate this solution a seven out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: October 2024
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