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PeerSpot user
Business Intelligence Applications Team Leader at a energy/utilities company with 5,001-10,000 employees
Real User
It allows the analysis of business data and enables decisions based on the analysis.
Pros and Cons
  • "It allows the analysis of business data and enables decisions based on the analysis."
  • "More thorough testing of Service Packs before release."

What is most valuable?

It allows the analysis of business data and enables decisions based on the analysis. I found the SAP suite of products powerful. They scale well for enterprise use, i.e., thousands of recipients of the output of the products as dashboards and/or reports.

How has it helped my organization?

It gets people off Microsoft Excel spreadsheets and sharing the same reports/dashboards, so departments receive the same figures for KPIs and company performance.

This stopped the waste of time in management meetings, whereby people would spend a lot of time explaining different performance results (different Excel spreadsheets) so they could analyze results and plan to act on the results.

What needs improvement?

More thorough testing of Service Packs before release.

For how long have I used the solution?

I have used Webi, Universe Designer, and Dashboards for 12 years. I’ve used Lumira for one year.

Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
March 2025
Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,716 professionals have used our research since 2012.

What do I think about the stability of the solution?

We had stability issues, mainly with the integration of the SAP BI products with SAP’s EIM products (Data Services, Information Steward). We had some instability when applying patches and new releases.

There was poor quality of the testing of new functionality introduced in new releases.

What do I think about the scalability of the solution?

We have not really had scalability issues. The readiness of the products for the enterprise was a strong point.

How are customer service and support?

Customer Service:

Patchy. Depending on the product with the issue (eg WebI or Information Steward) the responses can be good (WebI) or awful (Information Steward).

Technical Support:

Technical support was hit and miss. Sometimes it was good. Other times it was awful. Especially when the problem raised was hard for them to reproduce. They often ask the same questions over and over.

Which solution did I use previously and why did I switch?

We didn’t have a previous solution. We have pretty much been an SAP BI shop for a long time.

How was the initial setup?

Setup was quite complex due to the number of environments being used (Dev/SIT/UAT/Prod) and the integration between BI and EIM products. It is even harder now that we use SAP HANA.

What about the implementation team?

Implemented in-house.

What's my experience with pricing, setup cost, and licensing?

Make sure you factor in plenty of time for regression testing as the way SAP release Service packs these days there is good (new functionality) and bad (lack of thorough testing) news.

Which other solutions did I evaluate?

Over the years, we have reviewed other BI products, such as IBM Cognos and Tableau. Some of them are also in use along with the SAP BI products.

What other advice do I have?

Check the number of intended users and which part of BI you are intending to introduce (reporting, analytics, etc.).

Check out the free trial periods and see if there are options to use cloud computing versus installing it in your own data center.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user494061 - PeerSpot reviewer
SAP Certified BI, BOBJ, BODS Consultant at a healthcare company with 501-1,000 employees
Vendor
It provides a unified view of business processes across the organization, and helps control massive amounts of information.

What is most valuable?

  • Data integration
  • 64-bit architecture

What needs improvement?

I would like to see the capability to directly access social media data.

For how long have I used the solution?

I have been using it for 14 years.

What was my experience with deployment of the solution?

We have encountered so many issues when the architecture and design was fragile.

How are customer service and technical support?

Technical support is 10/10.

Which solution did I use previously and why did I switch?

I previously used Microsoft DTS. Microsoft BI products are ideal for small-scale businesses. whereas SAP BusinessObjects is suitable for enterprise-level implementation.

How was the initial setup?

If you have the skills and time, initial setup will be easy.

What about the implementation team?

I worked for both vendor teams and in-house teams. I have been involved in the implementation of complex BI solutions on the SAP BusinessObjects Enterprise platform in major USA and Canadian companies across different industries.

For successful implementation, you need a technical expert who has specialized in the area of Extract, Transform, and Load (ETL) with in-depth knowledge of the data warehouse lifecycle processes (DWH design and ETL development) and extensive hands-on experience with both the SAP Enterprise Information Management (SAP Data Services) technology stack and the SAP BusinessObjects reporting products stack (IDT, Universe, Web Intelligence, Designer, Dashboards).

The manager should be from the in-house (for decision making) team and the technical experts should be from the outside (vendors and consultants).

What's my experience with pricing, setup cost, and licensing?

SAP has different kinds of licensing for mid-size to large enterprises.

What other advice do I have?

If you want to implement SAP Analytical applications, you need skilled resources with clear requirements.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
March 2025
Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
848,716 professionals have used our research since 2012.
PeerSpot user
BI Expert with 51-200 employees
Vendor
New features and more efficient install add value

What is most valuable?

Semantic Layer (Universes), ease of use

New Undelete of Public objects..

New Dashboard of overall environment

What needs improvement?

Java Applet still relying on the quirkiness of Java VM, and potential version mis-matches.

For how long have I used the solution?

10+ Years

What was my experience with deployment of the solution?

With proper planning and understanding of the application landscape the deployment is fairly straight forward. Better to do a new install if you have multiple updates and patches...better to build from scratch vs remodel

What do I think about the scalability of the solution?

Highly scalable, new configuration wizard with 4.1 version assists in scaling correctly.

How are customer service and technical support?

Customer Service:

Fair

Technical Support:

Fair to Poor..Business Objects sometimes gets lost in the quagmire of SAP

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Depends on the deployment. Can be very complex in a 100% fail over/fault tolerant/load balanced scenario.

What about the implementation team?

I deploy for clients.

Which other solutions did I evaluate?

No

What other advice do I have?

Use a consulting firm with expertise in deployment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user430596 - PeerSpot reviewer
Sr. System Analyst at a healthcare company with 1,001-5,000 employees
Vendor
It does not require any additional plugins like for the other ETL tools.​ I would like to see its data handling improved.

Valuable Features:

SAP Business Objects Data Services is user friendly and easy to learn. It is easy to connect to SAP ECC or SAP BW, and does not require any additional plugins like for the other ETL tools.

Improvements to My Organization:

Our organization uses SAP BI tools, and Qlikview for building reports for our doctors and other teams. It has helped us to build an Enterprise Data Warehouse (EDW). It helps the BI teams to build reports over this warehouse.

Room for Improvement:

It needs some improvement in its performance. It handles our data great as we do not process much data daily, but we are going to process huge amounts of data. I don't think it can handle well when compared to other ETL tools. I would like to see its data handling improved.

Deployment Issues:

We've had no issues with deployment.

Stability Issues:

We've had no issues with stability.

Scalability Issues:

We've had no issues with scalability.

Other Advice:

I think this product is best if we are not loading huge data. Also for its easy to use and learn.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user415908 - PeerSpot reviewer
BI & Data Lead, Reporting & Analytics Center of Excellence at a consumer goods company with 1,001-5,000 employees
Vendor
Most of its tools are also data source agnostic which makes them versatile across all environments.

What is most valuable?

Ability for the user to easily schedule the reports and managing them is a big plus. Most of BOBJ tools are also data source agnostic which makes them versatile across all environments.

WebIntelligence, Analysis for Office, and SAP Lumira were designed for businesses. So the adoption rate by the is very high. Quick intuitive analysis of data, and in just a few clicks WebI and Lumira can Merge Dimensions from different sources.

How has it helped my organization?

  • Lot of Automation of routine reports. Analysts can now focus on analysis rather than pulling in reports from multiple places.
  • Scheduling of the reports makes sure we are not duplicating work across all regions for the same report.
  • Brings in standardization.
  • Self-Service BI or DIY-BI
  • Reports are easily available on Mobile devices

What needs improvement?

  • Reusability of the reports and tables from between the different tools
  • Improvements needed in charting
  • Direct and easy integrations to easily bring in data from other applications across all the tools like Salesforce, reading RSS streams etc. and not just other databases
  • Big data source support across all tools.
  • Bringing Predictive Analysis to the main stream

For how long have I used the solution?

I've been using it for 12+ years, and all the other products since their inception.

What was my experience with deployment of the solution?

We had no major issues.

What do I think about the stability of the solution?

We had no major issues.

What do I think about the scalability of the solution?

There have been no issues with the scalability.

How are customer service and technical support?

First level support is generally is good for basic issues. Second level support is informative when it comes to bigger issues.

Which solution did I use previously and why did I switch?

The BOBJ solution was so ingrained within the organization, and powerful that there was no necessity to change.

How was the initial setup?

It was smooth.

What about the implementation team?

Did both cases. Even if you have an external vendor, make sure you who have an experienced lead in-house who knows how the organization works to guide the implementation team.

What was our ROI?

ROI is absolute.

What's my experience with pricing, setup cost, and licensing?

SAP has flexible licensing when negotiated correctly.

What other advice do I have?

When deploying SAP BW and BOBJ together, get an experienced practitioner who can educate and implement keeping the business users in mind, not just the deadline and processes of IT.

There are a lot of limitation in SAP BW especially for scheduling, which can limit the full utilization of BOBJ, but there is a solution for it all if you think out of the box.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Ariel Lindenfeld - PeerSpot reviewer
Director of Product Management at PeerSpot
Real User
Gartner's Magic Quadrant report says that SAP customers report software quality as an obstacle to wider deployment

In the February 2013 Magic Quadrant Report, Gartner says that SAP customers report software quality as an obstacle to wider deployment. Additionally, customers expressed dissatisfaction with SAP support.

Are you a Real User of SAP BO? Have you found this to be the case in your organization?

If you are a user or are evaluating SAP BO, add your comment below or write your own review. Share your opinion with our community!

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user6579 - PeerSpot reviewer
it_user6579Engineer at a tech services company with 1,001-5,000 employees
Consultant

SAP Business objects is one of the great tool which helps in taking confident decisions by connecting people, information and businesses across business networks. Though it comes with the price which can be costly for small to medium sized organizations. Though it has various features and SAP BusinessObjects Explorer is one of them, which provides intuitive user interface to search and explore the business data.

See all 3 comments
PeerSpot user
SAP Business Objects Lead Consultant at a tech services company with 501-1,000 employees
Consultant
​Provides autonomy for all the business users to develop their own reports
Pros and Cons
  • "​Provides autonomy for all the business users to develop their own reports.​"
  • "​The report development tool called SAP Web Intelligence under the BI Launch Pad portal has been the most valuable feature."
  • "​It is a very good product, stable, and has good technical capabilities.​"
  • "​This product could be improved with Cloud Integrations and Predictive Analytics functions integration."

How has it helped my organization?

Autonomy for all the business users to develop their own reports.

What is most valuable?

The report development tool called SAP Web Intelligence under the BI Launch Pad portal.

What needs improvement?

This product could be improved with Cloud Integrations and Predictive Analytics functions integration.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

No issues.

What do I think about the scalability of the solution?

No issues.

How are customer service and technical support?

Technical support is excellent.

Which solution did I use previously and why did I switch?

No.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It is not an expensive platform. The licensing is for a package of users starting at 10 users. Currently, it has an option of a Cloud Platform (SAP Analytics Cloud) which has a lower price than the on-premise platform, and you can buy individual licences per user.

Which other solutions did I evaluate?

We evaluated Cognos and OBIEE.

What other advice do I have?

It is a very good product, stable, and has good technical capabilities.

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner.
PeerSpot user
it_user434961 - PeerSpot reviewer
Business Intelligence Consultant at a tech services company with 1,001-5,000 employees
Consultant
I use the SAP Business Objects as an analytics platform useful for investigations of data in enterprises databases.

What is most valuable?

In my position, it's very important to define data models in order to develop a solution that provide end users with the ability to freely analyze data. That's why the Information Design tool of Business Objects is the most valuable feature. But I also use the Web Intelligence feature for testing my personal data models.

How has it helped my organization?

For a recent project, I used the BI Workspace module of Business Objects. I found it to be very helpful in providing specific home pages for different user groups. Thanks to this module, I can define a home page for a particular audience.

What needs improvement?

I encountered an issue with security. When I promoted the association between the CMC security profile and the Security Universe profile as I took our application from dev to test to production, I noticed that the associations were lost. This forced me to newly associate all over again.

For how long have I used the solution?

I've used Business Objects for four years for various projects.

What was my experience with deployment of the solution?

I've had no issues with deployment.

What do I think about the stability of the solution?

Yes, sometimes the services didn't work well, generating a decreasing of performance.

What do I think about the scalability of the solution?

I've had no issues with scalability.

How are customer service and technical support?

Customer Service:

In my experience, customer service it good.

Technical Support:

In my experience, technical support is good.

Which solution did I use previously and why did I switch?

Yes, I used other solutions, but I chose Business Objects because it's easy to use.

How was the initial setup?

I wasn't involved in the initial setup.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SAP BusinessObjects Business Intelligence Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
Buyer's Guide
Download our free SAP BusinessObjects Business Intelligence Platform Report and get advice and tips from experienced pros sharing their opinions.