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Strategic Account Manager at a comms service provider with 5,001-10,000 employees
Real User
Useful for development, reliable, and scalable
Pros and Cons
  • "The development using SAP BusinessObjects Business Intelligence Platform is very good."
  • "The solution can improve by having more analytical features."

What is our primary use case?

The solution can be deployed on-premise and in cloud environments. We are using Microsoft Azure and Amazon AWS for cloud services.

Our main use case for the use of this solution is for reporting.

How has it helped my organization?

The solution has given us multi-systems and databases that have been very good for us.

What is most valuable?

The development using SAP BusinessObjects Business Intelligence Platform is very good.

What needs improvement?

The solution can improve by having more analytical features.

Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
October 2024
Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.

For how long have I used the solution?

I have been using the SAP BusinessObjects Business Intelligence Platform for approximately nine years.

What do I think about the stability of the solution?

The stability of the solution has been good.

What do I think about the scalability of the solution?

I have found the scalability to be good.

What other advice do I have?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
BI Expert with 51-200 employees
Vendor
New features and more efficient install add value

What is most valuable?

Semantic Layer (Universes), ease of use

New Undelete of Public objects..

New Dashboard of overall environment

What needs improvement?

Java Applet still relying on the quirkiness of Java VM, and potential version mis-matches.

For how long have I used the solution?

10+ Years

What was my experience with deployment of the solution?

With proper planning and understanding of the application landscape the deployment is fairly straight forward. Better to do a new install if you have multiple updates and patches...better to build from scratch vs remodel

What do I think about the scalability of the solution?

Highly scalable, new configuration wizard with 4.1 version assists in scaling correctly.

How are customer service and technical support?

Customer Service:

Fair

Technical Support:

Fair to Poor..Business Objects sometimes gets lost in the quagmire of SAP

Which solution did I use previously and why did I switch?

No

How was the initial setup?

Depends on the deployment. Can be very complex in a 100% fail over/fault tolerant/load balanced scenario.

What about the implementation team?

I deploy for clients.

Which other solutions did I evaluate?

No

What other advice do I have?

Use a consulting firm with expertise in deployment.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SAP BusinessObjects Business Intelligence Platform
October 2024
Learn what your peers think about SAP BusinessObjects Business Intelligence Platform. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Technical Consultant at a tech vendor with 1,001-5,000 employees
Real User
Makes receiving reports easy

What is our primary use case?

We use it for our customers and to schedule reports. We use it so we can provide them options, to let anyone type in the system and run the report anytime they want.

What is most valuable?

What I find most valuable is that you can run the reports anytime and you can receive the report at a scheduled time. When someone wants to receive these reports at a certain time, we schedule the report to be sent at their requested time. The user can access the application and run the report anytime he wants, whenever.

What needs improvement?

In terms of improvement, some reports need more customizations. Customers request reports that need more customization.

For how long have I used the solution?

I have been using this solution for about five years. 

What do I think about the scalability of the solution?

It is reliable. 

How are customer service and support?

Technical support is good, but we have to renew the support license every year. If we don't renew, we don't get any support.

How was the initial setup?

The setup was a little complicated. It's not as easy to install it and there is not much information on the internet, so you have to depend on yourself. When you compare it to other applications, like BMC, HP, Dell, and IBM, there are many users who have experience with the solution and share their knowledge on the internet, but there is not much information online for SAP.

What other advice do I have?

It integrates well with many other solutions. I would rate this solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Business Intelligence Functional Manager BU SAP at a tech services company with 1,001-5,000 employees
MSP
Easy to manage with good features for broadcasting information or scheduling reports
Pros and Cons
  • "The solution's user security is extremely effective. You can profile very well. All the users and all the functionality is protected and that includes information and data segregation."
  • "The self-service area, or dashboard, needs some improvement. While the reporting itself is great, the dashboard and Analytics Cloud are not user friendly."

What is most valuable?

The reporting is the most valuable aspect of the solution. The WebIntelligence Solution is the name of the reporting solution and it is very powerful. 

The solution offers very good features for broadcasting information or scheduling reports. You can schedule everything and make it very easy to disseminate by sending emails with a PDF or Excel. It's very quick and powerful.  

The solution's user security is extremely effective. You can profile very well. All the users and all the functionality is protected and that includes information and data segregation.

The documentation provided is very, very good. There's so much available, that if you ever run into any issues and need a workaround, you have it right there to guide you.

The solution offers good user management.

What needs improvement?

The self-service area, or dashboard, needs some improvement. While the reporting itself is great, the dashboard and Analytics Cloud are not so user friendly.

SAP's current strategy consists in keeping the reporting part On premise and delegating the Analytics part to the Cloud. You are therefore involved in a hybrid scenario.

The complete environment setup is pretty complex.

To carry out a real project that presents erp / business data on "Cloud Story Telling" you need more specialist actors who manage issues such as: Analytics and Data architecture, Data source identification, System Compatibility, Connectivity and Security.

These aspects are certainly also required on other vendor BI solutions.

On the SAP front, we are certainly trying to improve and complete the On Premise / Cloud integration, with the latest version SAP BO 4.3.

For how long have I used the solution?

I've been working with the solution for twenty years now. It's been a very long time. I started using it around 1998.

What do I think about the stability of the solution?

The solution is very stable, and, on the off chance you have a problem, SAP is very quick to help. There are lots of workarounds if you do run into issues.

What do I think about the scalability of the solution?

You can scale this solution if you need to. It's easy enough to do so.

How are customer service and technical support?

One of the great things about SAP is the information that is available. When you have a problem, SAP is very quick to give you an answer or solution. You can also Google a lot of workarounds. There's so much documentation online that it's really easy to troubleshoot. That's because if anyone has a problem, SAP notes it and finds a solution which they post.

How was the initial setup?

The initial setup is not straightforward. It's pretty complex.

The installation configuring environment is not so easy to work with. Also, the connection of the SAP Analytics Cloud is very complex.  It's not very easy to configure the environment.

The time I need to configure and install the solution is about one week for the BusinessIntelligence Platform solution, On premise. Another week is required for the connectivity aspect and settings of the Cloud (Analytics).

What other advice do I have?

We are working with an older version also well as the latest version of the solution. 

I would recommend this product to other organizations. It's a stable and powerful enterprise solution. Everything from the broadcasting to the scheduling, to the user management and the reporting, is very powerful. 90% of customers end up asking for a solid and consistent reporting solution. In these cases, I definitely suggest SAP Business Objects Platform.

That said, the dashboard isn't the best with this product.  It should be noted that SAP is working on their dashboards offerings in Cloud environment.

Overall, I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user181065 - PeerSpot reviewer
Business Objects Developer at a aerospace/defense firm with 51-200 employees
Vendor
The product works well, but is only as good as the servers it uses.

What is most valuable?

Being able to utilize a connection to the database with a semantic layer, so it can be modified if needed to fit a particular need. The Universe does this quite well and allows for business names to be used in place of the cryptic database name.

How has it helped my organization?

Instead of downloading the information into a spreadsheet or something similar, you can now develop the graphs and drilldown, drillup needs for the different departments in an easy to use and functional method.

What needs improvement?

The development of the Design Studio to be ready for prime time. It is pretty well ready now just needs a few points finished to make it completely ready.

For how long have I used the solution?

I have used this solution in different areas for about 17 years

What was my experience with deployment of the solution?

A few, these were related mainly to the development team not realizing how much data they actually had.

What do I think about the stability of the solution?

Not really, there have been a few hiccups but that was mainly due to bandwidth since we have a centralized location for the servers now.

What do I think about the scalability of the solution?

No issues with scalability.

How are customer service and technical support?

Customer Service:

For SAP it's not too bad, would always like to have it better of course.

Technical Support:

Very good.

Which solution did I use previously and why did I switch?

We used Cognos however the price was getting too prohibitive, and it was time for a change.

How was the initial setup?

Fairly straightforward but, not as easy as the vendor made it sound. As with most things it was not just a flip of the switch.

What about the implementation team?

We used a mix of both in-house and vendor teams.

What other advice do I have?

Take time to realize how much data you will be processing and how many users you will have, this will help you to scale the needs to the product. The product works well, but is only as good as the servers it uses.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user7434 - PeerSpot reviewer
VP of Data Analytics at a insurance company with 501-1,000 employees
Vendor
Mixed response of success

Been using BO since 2010 - mixed response of success

High level points from our experience:
Ad-hoc reporting capabilities are hit and miss:
For lite needs such as simple quires, summary level, what happened last month- it's pretty good.
For transactional level data we see universes that spin up for 3-10 minutes and then time out.
Robustness of the universe doesn't allow us to do the types of detailed analysis that we would like to be able to perform.
Static reporting works really well. We have reports that are scheduled and reports that are distributed via email. We also have a self service que- works well, well tested, great for our customers

Dashboarding- we have leveraged the Excelisus product- we have 25 dashboards- includes simple graphs, more detailed analysis with limited drill through (can do drill throigh back in the BO report). What's really missing is the ability to do any clickthrough in the dashboard itself. It's parameter driven and a little clunky (unlike products such as Tableau). It doesn't give users (at least the way we implemented it) the flexibilty to interact with all the graphs around the dashboard
Overall: It's great if you have a static customer base that has standard expectations who knows what they want and need to perform, but if they're trying to do self guided analysis, it's not a robust enough environment

We're upgrading to 4.x and also moving from a unix platform to a linux one. We're looking to see some savings and performance improvement. We're also looking to take advantage of the new dashboarding capabilities in 4.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user434961 - PeerSpot reviewer
Business Intelligence Consultant at a tech services company with 1,001-5,000 employees
Consultant
I use the SAP Business Objects as an analytics platform useful for investigations of data in enterprises databases.

What is most valuable?

In my position, it's very important to define data models in order to develop a solution that provide end users with the ability to freely analyze data. That's why the Information Design tool of Business Objects is the most valuable feature. But I also use the Web Intelligence feature for testing my personal data models.

How has it helped my organization?

For a recent project, I used the BI Workspace module of Business Objects. I found it to be very helpful in providing specific home pages for different user groups. Thanks to this module, I can define a home page for a particular audience.

What needs improvement?

I encountered an issue with security. When I promoted the association between the CMC security profile and the Security Universe profile as I took our application from dev to test to production, I noticed that the associations were lost. This forced me to newly associate all over again.

For how long have I used the solution?

I've used Business Objects for four years for various projects.

What was my experience with deployment of the solution?

I've had no issues with deployment.

What do I think about the stability of the solution?

Yes, sometimes the services didn't work well, generating a decreasing of performance.

What do I think about the scalability of the solution?

I've had no issues with scalability.

How are customer service and technical support?

Customer Service:

In my experience, customer service it good.

Technical Support:

In my experience, technical support is good.

Which solution did I use previously and why did I switch?

Yes, I used other solutions, but I chose Business Objects because it's easy to use.

How was the initial setup?

I wasn't involved in the initial setup.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user430635 - PeerSpot reviewer
Senior Managing Consultant at a tech services company with 1,001-5,000 employees
Consultant
Dashboards are one of the best features of SAP BO tools.

What is most valuable?

SAP Business Warehouse for its pre-built BI standard contents as it contain best practices generally and specific to industries both. Also standard analytic reports are very valuable.

SAP BO because of its functionalities, ad-hoc reporting, drill down, formatted reporting features. SAP BO tools like Explorer and Lumira for data explorer and trends.

All these things have benefit the main stakeholders to check and observe the trends and take the decision for the betterment of the company. Dashboards are one of the best features of SAP BO tools.

How has it helped my organization?

It helped the organization in analysis. It always helps the C level and upper management in monitoring the progress of the company by using dashboards and reports which contain important KPIs and trends. Based on such things, then main stakeholders take the decision for the betterment of the company.

What needs improvement?

Of course every product needs some room for improvement but currently nothing is coming to my mind. However, because SAP lacks a professional services offering, we had issues with deployment, stability, and scalability. Also, the initial setup had a medium level of complexity, so it should be done by someone with relevant knowledge.

For how long have I used the solution?

I've used it for eight years.

What was my experience with deployment of the solution?

There were issues because they lack professional services.

What do I think about the stability of the solution?

There were issues because they lack professional services.

What do I think about the scalability of the solution?

There were issues because they lack professional services.

How are customer service and technical support?

Customer Service:

8/10

Technical Support:

8/10

Which solution did I use previously and why did I switch?

Because of its features and ease for adoption for the user. IT become strategic after adopting these tools.

How was the initial setup?

It was on medium level.

What other advice do I have?

Have a capable resource who knows how to work and have a good knowledge and experience in the relevant field.

Disclosure: My company has a business relationship with this vendor other than being a customer: We're partners
PeerSpot user
Buyer's Guide
Download our free SAP BusinessObjects Business Intelligence Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free SAP BusinessObjects Business Intelligence Platform Report and get advice and tips from experienced pros sharing their opinions.