What is our primary use case?
Primarily, we used it for reporting and as the underlying database platform for SAP BW solutions.
My experience with SAP NetWeaver is primarily at the database level with SAP HANA. The database is still under development even after its official release over ten years ago. We often see new products with each major release, and there are still a lot of bugs.
How has it helped my organization?
As an in-memory database, expectations for HANA were already high, especially considering the infrastructure investments.
We've seen reporting performance increase four to five times, which was a substantial improvement. At the end of the day, you expect those improvements when spending significant amounts on a solution.
It's a relatively new technology, and in-memory databases intrinsically require larger servers with more memory. We purchase the HANA license from SAP and the hardware from a vendor like HP or IBM.
Ultimately, as an organization, we aimed to speed up support and enable our executives to generate reports on their screens almost instantly with the click of a button. From that perspective, HANA delivered as a reporting solution.
SAP HANA's in-memory computing improved our operational efficiency. In terms of our overall business operations, I'd estimate a 30-40% improvement. Considering things like ticketing, resource allocation, and issue resolution, it's definitely had a sizable impact.
What is most valuable?
Its performance is one big benefit.
Reporting is also valuable, but that's standard. I also like SAP HANA's ability to integrate with third-party tools. We can do reporting with tools like Tableau or Power BI by integrating them with HANA for visualization.
It's sufficed all of our requirements. We primarily needed it to run SAP applications, like NetWeaver or S/4HANA, and it has been really good at that. We also successfully integrated it with Tableau for reporting. Overall, it sufficed our needs.
What needs improvement?
The releases need to be more stable. It's surprising to still encounter significant bugs after ten years of the product being available.
In terms of features, SAP seems to be keeping up with its competitors like Oracle. The main issue is that the features they add often have a lot of bugs.
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For how long have I used the solution?
I've been working with it for ten years. I was a customer of HANA for ten years and have since moved on to new technologies.
What do I think about the stability of the solution?
I would rate the stability a seven out of ten. It should be improved. It's not that the system goes down, but there are irritations that affect users.
What do I think about the scalability of the solution?
It's a highly scalable solution. No concerns there. It supports our growing data needs.
I would rate the scalability an eight out of ten.
We have database-based users and business users. Overall, it would be more than five thousand at my last organization, we had many employees dependent on SAP. However, we were looking to onboard a few more of our business units to SAP. So, we were targeting an increase in usage by 20% to 30%.
How are customer service and support?
There is room for improvement in the following areas:
- The response times
- The prioritization framework for customers
- Reaching the correct expert quickly
So, those areas should be noted for improvement in customer service and support.
How would you rate customer service and support?
How was the initial setup?
I would rate my experience with the initial setup a six out of ten, with ten being easy.
Because with HANA, it's less about setting up a new system and more about migrating your old system to HANA. The migration experience isn't the same for everyone or for all customers; you can't follow a single runbook.
You often need external consultants, SAP premium subscriptions, and SAP experts to manage the migration, and sometimes you need external code. So, from that perspective, it's a six.
I have used SAP HANA on the public cloud and on-premise.
What about the implementation team?
There are two ways to think about the deployment stage:
- For a Greenfield implementation of HANA, you are building a system from the ground up with SAP, which might take as little as a week.
- For large-scale brownfield implementations, where you're migrating your existing database to SAP HANA, it can take anywhere from five to six months to one year.
What's my experience with pricing, setup cost, and licensing?
The price is on the expensive side, at eight out of ten, with ten being expensive.
We were premium customers with our HANA boxes. It was part of an enterprise license that wasn’t tied to the number of HANA instances we had.
What other advice do I have?
I would recommend ensuring you have the proper SAP experts on your team if you plan to go for SAP HANA.
If you don't have SAP experts, it's better to opt for SAP cloud solutions, which are managed by SAP.
Overall, I would rate it an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.