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Java Software Engineer at a tech services company with 10,001+ employees
Real User
Has good stability and an easy setup
Pros and Cons
  • "The initial setup is straightforward. It usually takes around eight months but it depends on a customer's requirements. We can spend a month or two customizing."
  • "SAP HANA is not strong like Oracle when it comes to finance. They are only strong with the logistic business project."

What needs improvement?

Compared to Oracle, the licensing could be better. 

SAP HANA is not strong like Oracle when it comes to finance. They are only strong with the logistic business project.

For how long have I used the solution?

I have around 12 years of experience implementing SAP HANA. 

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It depends on the enterprise, but the average enterprise has 20 employees. They buy two accounts to use the SAP S4HANA. It means that on average the enterprise will buy 20% to buy the license.

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How are customer service and support?

So far technical support is good. If we have any problem that a local partner cannot resolve for the customer, they will write to SAP and support will help fix the problem.

How was the initial setup?

The initial setup is straightforward. It usually takes around eight months but it depends on a customer's requirements. We can spend a month or two customizing. 

What's my experience with pricing, setup cost, and licensing?

The SAP license fee is more expensive than other solutions like Oracle or Microsoft Dynamics.

What other advice do I have?

I would rate SAP HANA a nine out of ten. Not a ten because of the price. 

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
PeerSpot user
reviewer1396107 - PeerSpot reviewer
CEO at a financial services firm with 1,001-5,000 employees
Real User
A scalable and stable solution with valuable features
Pros and Cons
  • "All features are valuable."
  • "They can improve their technology for the CRM subsystem. There are other products that are better and more effective for the CRM subsystem. Its price could be better. It is expensive."

What is our primary use case?

We have a lot of clients from different industries, such as factories and hospitals. We have deployed it on the cloud as well as on-premises for various clients.

What is most valuable?

All features are valuable. 

What needs improvement?

They can improve their technology for the CRM subsystem. There are other products that are better and more effective for the CRM subsystem.

Its price could be better. It is expensive.

For how long have I used the solution?

I have been using SAP HANA for several years. I have been using it since they launched the HANA database.

What do I think about the stability of the solution?

It is stable.

What do I think about the scalability of the solution?

It is scalable. We have installed SAP HANA for around 15,000 users.

How are customer service and technical support?

I would say they are average. Sometimes, they are not able to answer our questions, or their answers come very late after we have already resolved the issue. They should be more familiar with the product.

Which solution did I use previously and why did I switch?

We used our own product, which we developed on our own. After engaging SAP, we substituted our own product with SAP HANA.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

It is expensive.

What other advice do I have?

I would recommend this solution. We plan to continue using this solution for our clients. 

I would rate SAP HANA an eight out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer. Implementer
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Buyer's Guide
SAP HANA
August 2025
Learn what your peers think about SAP HANA. Get advice and tips from experienced pros sharing their opinions. Updated: August 2025.
867,676 professionals have used our research since 2012.
it_user657090 - PeerSpot reviewer
Head IT at a healthcare company with 51-200 employees
Real User
Very easy to scale, very reliable, and doesn't require a lot of dependancy once configured
Pros and Cons
  • "The solution is extremely stable. That's the most important aspect of the solution, for our organization. There is no downtime, and the performance is very good."
  • "I'd just like to see some more improvements done on the training, both on the functional training and technical training sides as a part of the complete solution."

What is our primary use case?

We primarily use the solution as a kind-of database for our workloads.

What is most valuable?

The solution is extremely stable. That's the most important aspect of the solution, for our organization. There is no downtime, and the performance is very good.

You can upgrade and upscale without any downtime as well. It's excellent.

The HANA appliance is certified and can be seamlessly implemented based on the HANA platform dependency. Everything works. On a daily basis, it runs extremely well.

The pricing is pretty good.

What needs improvement?

I don't think that there is a feature that is lacking. It's quite good as a solution and we're pretty happy with most aspects of the product.

I'd just like to see some more improvements done on the training, both on the functional training and technical training sides as a part of the complete solution. 

Currently, training is assumed to be a separate part of the solution. You have to purchase it separately. This should be a part of the solution's mandatory requirements. Most of the time, people fail to purchase training, and they fall back on it afterward, during implementation, as they realize how crucial it is.

For how long have I used the solution?

I've been using the solution for three years at this point. It's been a while.

What do I think about the stability of the solution?

The solution is very, very stable. It's reliable and its performance is excellent. There aren't bugs or glitches. It doesn't crash or freeze. It runs all the time without issues.

What do I think about the scalability of the solution?

You can easily scale this solution. In fact, you can scale it and upgrade it without ever experiencing any downtime. It's excellent in that sense. If an organization needs to expand it, they can do so with no issues whatsoever.

How are customer service and technical support?

We have a dedicated support person from Cisco that assists us if we need any help. We also have a service level agreement. We're quite satisfied with the level of service. They are professional, knowledgeable, and responsive.

How was the initial setup?

We had specialists that handled the implementation. We didn't handle it ourselves. It would be difficult to comment on the level of difficulty since we didn't manage the setup in-house.

What about the implementation team?

We had specialists from OEM that took care of everything for us. We also had consultants from Cisco. They gave us initial assemblers until everything was scaled properly. 

What's my experience with pricing, setup cost, and licensing?

We're pretty happy with the pricing. It's not overly expensive.

What other advice do I have?

We're just a customer. We don't have a business relationship with SAP HANA.

I'd rate the solution around nine out of ten. It's practically perfect.

It's a great solution and I would recommend it.

There's some configuration that needs to happen at the outset, however, after that, there isn't much dependency on the technical side, which makes it very user-friendly for companies.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1413237 - PeerSpot reviewer
Process Mining Data Scientist (CELONIS) at a consumer goods company with 10,001+ employees
Real User
Provides perfect performance, but needs better user experience and stability
Pros and Cons
  • "The feature that I like the most is that we can transport the data to our web data application. SAP HANA's performance is really perfect. We're working on big data, and SAP HANA is really working on high performance. We are happy working with it."
  • "The user experience should be better. Its user interface is not good. I also don't like the transition concept."

What is our primary use case?

We're writing SQL queries for the verification process, and we're using SAP master tables for tables. We write huge queries for processing data.

What is most valuable?

The feature that I like the most is that we can transport the data to our web data application.

SAP HANA's performance is really perfect. We're working on big data, and SAP HANA is really working on high performance. We are happy working with it.

What needs improvement?

The user experience should be better. Its user interface is not good. I also don't like the transition concept. 

For how long have I used the solution?

I have been working in the SAP HANA environment for around two years.

What do I think about the stability of the solution?

We have experienced some glitches, and we are solving them with the help of our technical team.

How was the initial setup?

It is a bit complex, but if you follow the instructions, it can be installed. The initial setup could be easier.

What's my experience with pricing, setup cost, and licensing?

SAP HANA is expensive, which isn't a problem for us because it is processing the data so fast.

What other advice do I have?

It is an SAP tool. Therefore, replicating the data from SAP to HANA is easy because it provides a high-performance area without overworking the SAP site. Working with big data is really nice in the SAP HANA database.

I would rate SAP HANA a seven out of ten. I took some points because of the pricing, user experience, and stability issues.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Vinayak Shenoy Katarsal - PeerSpot reviewer
IT Manager at a consultancy with 10,001+ employees
Real User
Stable, scalable, and a good user interface
Pros and Cons
  • "The user interface is very good. You can do any kind of reporting analytics from the platform."
  • "When you do a report on a non-SAP platform, you face some compatibility problems."

What is most valuable?

The user interface is very good. You can do any kind of reporting analytics from the platform.

What needs improvement?

The solution needs to improve its integration capabilities.

There could be some debugging techniques when the solution goes wrong or if some of the data is wrong.

The solution needs to work a little bit faster.

When you do a report on a non-SAP platform, you face some compatibility problems.

For how long have I used the solution?

I've been using the solution for seven years.

What do I think about the stability of the solution?

HANA is currently a stable solution after many upgrades. It's been seven years in the market, so it's fairly mature. It's been working fine for many clients here.

What do I think about the scalability of the solution?

Scalability is good. That's the reason many customers like it. Initially, it was not so good and there were some problems with the software when it came to the market. Now it's fool proof in terms of running solutions for many clients. We typically handle enterprise-level businesses, so companies that have 500+ employees.

How are customer service and technical support?

In terms of technical support, it depends on what partnership you have with SAP. If you're a platinum partner or a gold partner, for example, you can expect a certain level of support. 

How was the initial setup?

The initial setup is straightforward. It's not too difficult to install if you are experienced with the solution.

What other advice do I have?

We use the on-premises deployment model.

I'd recommend the solution. It's a very good product to learn and it's easy to use once you have an understanding of the technology. It's a nice product to work on.

I'd rate it eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1155018 - PeerSpot reviewer
Consultant Application Manager at a energy/utilities company with 5,001-10,000 employees
Consultant
Good performance, and data compression reduces storage requirements
Pros and Cons
  • "The data storage requirement is reduced from the original database to the HANA database."
  • "I think that the pricing is high and it needs improvement."

What is our primary use case?

The deployment model used was on-premises.

What is most valuable?

The most valuable feature is the unique style of this solution, on the performance side and then the data. 

The data storage requirement is reduced from the original database to the HANA database.

Previously the data takes 100% storage space, but when moved to HANA, the data was 70% to 75%. The data compression is very high.

If you are using SAP applications, HANA is suitable.

What needs improvement?

I think that the pricing is high and it needs improvement.

In the next release, they could separate the modules from the costing of the database. If they bundle it together with a new affordable price then customers will be ready to purchase it.

They need an affordable price to achieve most of the minimum requirement assets.

For how long have I used the solution?

I have been using this solution for three years.

What do I think about the stability of the solution?

This solution is stable.

They keep upgrading to new versions and keep adding new add-ons to this solution. It is helpful to the customers who are ready to run HANA.

How was the initial setup?

The initial setup is not complex to install. Anyone with Windows or a Mac would know the process.

What's my experience with pricing, setup cost, and licensing?

The pricing is expensive and it should be broken into two products.

People who are technical will accept the cost, but financially they will assess whether this solution will bring them revenue or not. People often ask, how will I profit when the cost is so high?

If you value a good product and can afford it, then add it to the business.

What other advice do I have?

I would rate this solution an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer910095 - PeerSpot reviewer
Consultant at a mining and metals company with 5,001-10,000 employees
Consultant
A fast solution with good functionality that's relatively stable in production
Pros and Cons
  • "The functionality is of the solution is very good."
  • "The challenge right now is all databases are on S4 HANA architecture. You're running it for HANA, but not all the functionalities are available. If they can speed up getting all the databases on S4 HANA that would help."

What is most valuable?

The speed of the solution, and the clarity offered are the solution's most valuable features. 

The functionality is of the solution is very good.

What needs improvement?

The challenge right now is all databases are on S4 HANA architecture. You're running it for HANA, but not all the functionalities are available. If they can speed up getting all the databases on S4 HANA that would help.

For how long have I used the solution?

I've been using the solution for two years.

What do I think about the stability of the solution?

The production seems to be stable, but outside of that some of the QA doesn't show as 100% stable. Currently, we're still assessing whether it's a network issue or it's a server problem. That said, it is pretty stable in production.

How are customer service and technical support?

We have been in touch with technical support, but not for any major issues. I'd rate them seven out of ten.

How was the initial setup?

The initial setup was a bit complex for us because we had a lot of other add-on solutions, like the Open Expanding Invoice Management solution. We had to upgrade it because the current version we had, 10.5, wasn't compatible with the upgraded S4 HANA. 

I found the process complex because I had to re-implement all open expanding invoice management. We were using ICC and ICC also wasn't compatible either. We had to then switch over to BCC, which I had to re-implement and reconfigure the whole system again. 

What other advice do I have?

I'd rate the solution eight out of ten.

Right now, they say the solution is S4 HANA, but, not everything on there is S4 HANA, so it is kind of confusing that they say that they're moving us to S4 HANA, but we are not really on it. Because of that, we're not 100% happy. Once everything is properly moved over, it might be better.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Natra Vijaya - PeerSpot reviewer
Sr. Solution Manager Consultant at Sfource AG
Real User
The technical team is very supportive and the program is stable
Pros and Cons
  • "One feature I find very valuable, is the response time of the application on the database memory."
  • "If the developers were to enhance or improve the application logic while processing the transactions, that would be great."

What is our primary use case?

I am the technical consultant at our firm and our primary use case of the solution is to manage our databases. 

What is most valuable?

We don't really use the solution for code integration purposes but one feature I find very valuable, is the response time of the application on the database memory. 

What needs improvement?

If the developers were to enhance or improve the application logic while processing the transactions, that would be great. For example, if you are accessing a transection, it takes about 10 seconds. So the logic behind the transection usually is part of the development part and a product code is not from the database.

For how long have I used the solution?

I have been using the solution for six years now.

What do I think about the stability of the solution?

The solution is currently very stable. We have about 80,000 people in our company's underlying database.

How are customer service and technical support?

The technical support is good and they were very helpful.

How was the initial setup?

The initial setup was complex and we had to contact the vendor a couple of times. And for the licensing part we've also had a couple of issues. We did the deployment ourselves, as a team. 

What other advice do I have?

On a scale from one to ten, I rate this solution an eight. In the future I would like to see the response time of the application being much faster than it currently is. The response time on  a task should be faster so that we don't have to wait for 10 seconds each time. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free SAP HANA Report and get advice and tips from experienced pros sharing their opinions.
Updated: August 2025
Buyer's Guide
Download our free SAP HANA Report and get advice and tips from experienced pros sharing their opinions.