I've recently left the company where we were using SAP HANA. Our use case was for replication so that end users could use dashboard reports. I'm a senior manager.
Senior Manager at a tech vendor with 10,001+ employees
Works at great speed, providing agility and efficiency
What is our primary use case?
What is most valuable?
It's great that the analytics are fast. I had previously worked on BW and when the same workloads were run on HANA, it was much quicker.
What needs improvement?
We had some issues where the data was not replicating and also problems with the target when some records didn't sync up. Even though we worked on the problem together with SAP, and they were very helpful, it took some time to resolve.
For how long have I used the solution?
I've been using this solution for five years.
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What do I think about the stability of the solution?
I don't think best practices were followed with the initial setup so we had frequent issues with the CPU utilization and we'd have to restart the system. We later implemented some threshold-related parameters on the VM which solved the problems we were having. It was stable after that.
What do I think about the scalability of the solution?
The solution is definitely scalable, we had around 1,000 users.
How are customer service and support?
Customer service was very supportive. When needed, we had daily calls with SAP which was great. They also worked with us to address our major issue and were accessible daily by phone.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is quite straightforward. It can be done in a couple of modes; command line or the graphical interface. There are five or six components that get installed and deployment takes a maximum of an hour. It doesn't require much manpower.
What was our ROI?
We've seen an ROI in terms of the speed with which reports come through.
What other advice do I have?
I would recommend this solution. The HANA database provided a lot of improvement in terms of speed, agility and efficiency.
I rate the solution nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Independent Consultant at Bosch&Cia
Great documentation, a good interface, and simple to implement
Pros and Cons
- "The UX experience is very good."
- "The relationship with a partner that sells SAP could be better. We depend much more on our own development, and the partner is for selling us the solutions, so we need them to be able to supply help and answers. The partner isn't very helpful, and we have to rely on our own knowledge and research."
What is our primary use case?
SAP Business One works with SQL or HANA. My experience in HANA is configuring and administrating the database. We will also use it for the virtualization of all of our machines.
We use SAP Business One and HANA as they have the same platform and databases.
How has it helped my organization?
It is in the internal control system and with the most important decisions for the management of the enterprise, the process of decision-making. We are much more able to analyze the information we get from the software and analyze why it works and whether it's good or bad. It also assisted us with internal control.
What is most valuable?
The solution has a pure interface. The UX is very good. That's the most significant feature.
Working with KPIs and ERP is easy.
There is too much documentation, and SAP has open SAP courses that are very useful. It depends a lot on what I, as a consultant, am interested in.
When you understand the software, the setup is simple.
It is stable.
The product scales well.
What needs improvement?
Perhaps the access to learning could be improved, although it is also very good right now.
The relationship with a partner that sells SAP could be better. We depend much more on our own development, and the partner is for selling us the solutions, so we need them to be able to supply help and answers. The partner isn't very helpful, and we have to rely on our own knowledge and research.
It could use more organizational functionality. for example, treating and analyzing stock items. I have to work a lot to organize the information, the articles, groups, subgroups, families, and so on.
For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
Technical support is good, and a lot of useful documentation is available.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup isn't too hard if you know SAP software.
In an enterprise with 150 end users, you might need two to three people to deploy the solution.
What was our ROI?
I don't measure the ROI. With all the processes and changes in business it isn't easy, and we don't pay much attention to that.
What other advice do I have?
I am a client as well as a consultant. In both enterprises that I am responsible for, we bought SAP Business One for HANA.
We are in the process of installing HANA 2.0.
It's a good investment.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
SAP HANA
November 2024
Learn what your peers think about SAP HANA. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
816,660 professionals have used our research since 2012.
Sr. Solution Manager Consultant at Sfource AG
Stable and good support
Pros and Cons
- "SAP HANA is a stable solution."
- "The initial setup of SAP HANA is complex. We did the implementation of one site, and a global deployment will take another three to four years."
How has it helped my organization?
We are using SAP HANA as a single system for global solutions.
For how long have I used the solution?
I have been using SAP HANA for approximately four years.
What do I think about the stability of the solution?
SAP HANA is a stable solution.
What do I think about the scalability of the solution?
We have more than 3,000 users using the solution in my organization.
How are customer service and support?
The support is good from SAP HANA.
How was the initial setup?
The initial setup of SAP HANA is complex. We did the implementation of one site, and a global deployment will take another three to four years.
What about the implementation team?
We used a partner for the deployment of SAP HANA.
What other advice do I have?
The solution has been good in our use case. Everything has been operating well.
A business has to understand what processes they need to use and according to their needs, they have to activate the required configurations within the SAP HANA system.
I rate SAP HANA a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Customer Success Executive at Thal Limited
A product that offers multiple modules while serving as a stable and scalable database
Pros and Cons
- "It is a stable solution...It is a scalable solution."
- "The only downside of the product is that it is an expensive solution that needs to consider lowering its prices to improve the product."
What is our primary use case?
There are no primary use cases of the solution in our company. We use SAP HANA as a database in our company because of the expiry deadline of our hardware, which is in January next year.
How has it helped my organization?
The benefit of SAP HANA can be observed from the fact that my entire organization depends on the solution since we use around nine to ten modules of SAP, including finance, inventory management, and SCM.
What needs improvement?
There are no weaknesses in the solution. My company tries to improve its different applications, making it one of the major reasons for us to move from SAP HANA to S4 HANA while also considering the fact that SAP may discard SAP ECC 6.0 by 2027. After that, SAP will provide us with the liberty to upgrade the product.
The only downside of the product is that it is an expensive solution that needs to consider lowering its prices to improve the product.
For how long have I used the solution?
I have been using SAP for twenty years, and my company started using SAP HANA as a database for the past three years. My company uses the on-premises version of the solution. My company currently uses SAP ECC 6.0 EhP8 and SAP HANA as a database. My company is an end user of the solution.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
It is a scalable solution.
My company has around 290 users using the solution 24 hours daily.
My company has only one SAP administrator and one more person who provides support.
How are customer service and support?
Before getting support from TMC, my company used to get support from SAP Pakistan. Within the company, my team is well-equipped to look after SAP, and because of this, we don't need to opt for additional support. If there are any changes, my company approaches sAP directly. We're not dependent on the local vendors for support.
Which solution did I use previously and why did I switch?
My company has been using SAP since 2004, so I don't know the other products used in the past.
How was the initial setup?
Speaking about the initial setup phase, my company is still in the planning phase, and because of this, there is no dedicated person involved to look after the initial setup process.
The solution is deployed on-premises, but we plan to move to AWS in the future. We will start the migration process in the next month or after two or three months.
What about the implementation team?
The vendor takes care of the product's implementation part.
What's my experience with pricing, setup cost, and licensing?
Price-wise, the product falls on the higher side of the spectrum. There is no need to pay for maintenance and support additionally. Support is available for bug fixes in the product.
What other advice do I have?
As there is no alternative for SAP in the market, I rate the overall solution a ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ERP Analytics Coordinator at PT. Hutama Karya
Integrates well and has a straightforward initial setup
Pros and Cons
- "I like the integration process. Also, the data is trusted by our management, and we use the data from transactions for analysis."
- "The bid process needs to be improved."
What is our primary use case?
We use SAP HANA on a daily basis for end-to-end business processing. Also, we use it for maintenance management and appointing processes.
What is most valuable?
I like the integration process. Also, the data is trusted by our management, and we use the data from transactions for analysis.
What needs improvement?
The bid process needs to be improved.
For how long have I used the solution?
I've been using this solution for about three years.
How are customer service and support?
Technical support is provided by our SAP HANA partner, and I would rate it at eight out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
I would rate the initial setup at nine on a scale from one to ten with one being difficult and ten being easy.
The deployment took six and a half years.
What's my experience with pricing, setup cost, and licensing?
The cost of SAP HANA is high, and I would rate the price at eight out of ten.
What other advice do I have?
I would recommend SAP HANA and rate it at eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Associate at Cognizant
Good solution to use for MDC
Pros and Cons
- "We use SAP HANA for Master Data Governance."
- "The solution needs to work on its performance and make it faster."
What is our primary use case?
We use SAP HANA for Master Data Governance.
What needs improvement?
The solution needs to work on its performance and make it faster.
For how long have I used the solution?
I have been working with the solution for four years.
What do I think about the stability of the solution?
I am satisfied with the tool’s stability.
What do I think about the scalability of the solution?
I would rate the solution’s scalability an eight out of ten. Our company has four users for the solution.
How are customer service and support?
The solution’s tech support is good.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup is straightforward. The deployment took around six months to complete.
What's my experience with pricing, setup cost, and licensing?
The tool’s subscription is yearly.
What other advice do I have?
I would rate the overall solution a nine out of ten. You can use the solution if it meets your requirements.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Procurement & Contracts Team Leader at ATS
Excellent monitoring, reporting, and price and stock control
Pros and Cons
- "SAP HANA's most valuable features are monitoring, reporting, and price and stock control."
- "SAP HANA isn't user-friendly, and it's very hard to train newcomers to use it."
What is our primary use case?
I primarily use SAP HANA for procurement.
What is most valuable?
SAP HANA's most valuable features are monitoring, reporting, and price and stock control.
What needs improvement?
SAP HANA isn't user-friendly, and it's very hard to train newcomers to use it. In the future, SAP HANA should develop and review their offering for the construction field.
For how long have I used the solution?
I've been using SAP HANA for six years.
What do I think about the stability of the solution?
SAP HANA is very stable - I would rate its stability ten out of ten.
What do I think about the scalability of the solution?
SAP HANA's scalability is good - I would rate it nine out of ten.
How was the initial setup?
SAP HANA was very hard to implement.
What about the implementation team?
We used an in-house team.
What was our ROI?
SAP HANA has saved us huge amounts of time and money.
What's my experience with pricing, setup cost, and licensing?
SAP HANA is very expensive for small to medium businesses.
What other advice do I have?
I would give SAP HANA a rating of nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP Solution Architect at a tech services company with 201-500 employees
An advanced database tool that is easy to install and straightforward to use, but lacks tools to aid legacy data migration
Pros and Cons
- "We appreciate that the current, redesigned version of this solution that is much more straightforward for new users, and has been well thought out with industry best practice standards in mind."
- "While new users to this solution have the benefit of the new design, existing ERP users may experience issues with migrating legacy data. We would like to see development of ready-made tools that allow for easy mapping when upgrading."
What is our primary use case?
This solution is an advanced, analytical database, which supports in-memory computing.
What is most valuable?
We appreciate that the current, redesigned version of this solution that is much more straightforward for new users, and has been well thought out with industry best practice standards in mind.
What needs improvement?
While new users to this solution have the benefit of the new design, existing ERP users may experience issues with migrating legacy data. We would like to see development of ready-made tools that allow for easy mapping when upgrading.
There is an issue with the programming language that has been introduced in the latest updates to the product, as it does not match the language originally used to develop the solution. We would like to have development tools included as a feature of the solution to help with this.
Also, this product has seen a large amount of new features added over the last few versions, and we would like the focus to be on improving those before more functionality is added.
For how long have I used the solution?
We have been using this solution for more than five years.
What do I think about the stability of the solution?
This is a stable solution in our experience. However, current ECC users may experience issues with performance.
What do I think about the scalability of the solution?
The cloud-based versions of this solution is auto-scalable, which is easy to initiate.
How are customer service and support?
We have found that the support for this solution is a little inconsistent, particularly with the regular introduction of new functionality, which doesn't allow the technical teams time to become fully acquainted with the tools they need to support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup for this solution is straightforward as it is all automated. The setup is also easy, except for issues with migrating legacy data.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner / Reseller
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Updated: November 2024
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