We use SAP HANA as the source of SAP or SAP S/4HANA. We don't have a BW system in between, so we assess data from SAP HANA DB, and we use HANA data models in the HANA database and consume those into SAP.
Sr Advisory Technical Specialist at IBM
Has a good modeling feature and integrates well with third-party systems
Pros and Cons
- "The feature I found most valuable in SAP HANA is modeling. I also like that the solution has good integration and you can integrate it with any system, even third-party systems."
- "Ease of use could be improved in SAP HANA. I like SAP because SAP solutions can be used by anyone, which means even laymen can start working on SAP tools, but in SAP HANA modeling, you'll need to know some other technologies and sequel scripting, and you need a separate skillset, so if you don't have the skillset, you won't be able to work on SAP HANA. Making SAP HANA low-code would make it even better."
What is our primary use case?
What is most valuable?
The feature I found most valuable in SAP HANA is modeling. I also like that the solution has good integration and you can integrate it with any system, even third-party systems.
What needs improvement?
Ease of use could be improved in SAP HANA. I like SAP because SAP solutions can be used by anyone, which means even laymen can start working on SAP tools, but in SAP HANA modeling, you'll need to know some other technologies and sequel scripting, and you need a separate skillset, so if you don't have the skillset, you won't be able to work on SAP HANA. Making SAP HANA low-code would make it even better.
For how long have I used the solution?
I've been using SAP HANA for two years.
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What do I think about the stability of the solution?
SAP HANA is a stable solution.
What do I think about the scalability of the solution?
SAP HANA is a scalable solution.
How are customer service and support?
I find the technical support for SAP HANA pretty good because if you have any issues, the team responds to you very quickly.
How was the initial setup?
The initial setup for SAP HANA was straightforward. I don't have information on how long it took to deploy the solution because I wasn't in charge of the deployment.
What's my experience with pricing, setup cost, and licensing?
I have no information on SAP HANA licensing costs.
What other advice do I have?
More than three hundred people use SAP HANA within my organization.
At the moment, there's no plan to increase usage for SAP HANA.
My company does system patching every quarter, so there's no issue with maintaining the solution.
I would recommend SAP HANA to others who want to start using it.
My rating for the solution is eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Manager, Development, SAP Solutions at a retailer with 1,001-5,000 employees
Copes very well with high volumes and provides good integration
Pros and Cons
- "The product handles high volumes very well and provides good integration."
- "The SAP ERP processes are quite complex and it can be challenging."
What is our primary use case?
We use this solution to custom build features. We are customers of SAP HANA and I'm a solutions manager working for a retail company in Finland.
What is most valuable?
The product handles high volumes very well and provides good integration. HANA has great databases and we're able to have a lot of custom-built features. I think this is the best solution for us given our high file volumes.
What needs improvement?
The SAP ERP processes are quite complex for us and it's a challenge. I don't like the presentation layer tools on the analytics side, it's too complex. I'd like to see a consistent analytic system as those tools and their capabilities are not easy to select. An alternative could be for them to offer the option of access to other solutions.
What do I think about the stability of the solution?
I think the solution is relatively stable but in some cases, it can depend on the service provider and their capabilities. We handle about 40 promoters, all in Finland and dealing with high volumes. Our market set is very high here.
What do I think about the scalability of the solution?
I think it is highly scalable but it comes at a financial cost. We currently have around 1,000 users.
How are customer service and support?
We use the support when we need it but we have quite good capabilities ourselves. If we're having some challenges then it can take time to have them resolved or to find the root cause of the problem. We've had some ongoing challenges that have taken quite a while to resolve.
How was the initial setup?
If you have some experience, the initial setup is quite easy.
What's my experience with pricing, setup cost, and licensing?
We are always discussing ways to optimize memory usage and hence our licensing costs. The solution is quite expensive but we also get a lot of value-added because of the high level of integration. I think it's worth the money but it's a fine balance.
What other advice do I have?
I would recommend SAP HANA solution for ERP but not necessarily for analytics. There is no other solution that can provide the value added that we get from SAP, despite the challenges.
I rate this solution nine out of 10.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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SAP Process Mining Lead at Freelance
Reliable with good data modeling but does not scale very well
Pros and Cons
- "It's stable and reliable."
- "It could be a bit more scalable."
What is our primary use case?
I primarily use the solution for data visualization and modeling. I've used the solution only from time to time for specific projects.
What is most valuable?
The data modeling feature is the most useful to me.
For my use case, it works very well.
It's stable and reliable.
What needs improvement?
I haven't used every aspect of the solution, so it is hard to consider what might be missing.
It could be a bit more scalable.
For how long have I used the solution?
I do not have extensive experience with the solution. I've used it for five or six months so far.
What do I think about the stability of the solution?
It is a stable solution. It's quite reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
The scalability is okay. I'd rate it six out of ten. It could be better.
We have ten to 12 people using the solution right now.
I'm not sure if we have plans to increase the usage.
How are customer service and support?
I've never contacted technical support. I can't speak to the level of support they provide.
Which solution did I use previously and why did I switch?
I did not previously use another similar solution.
How was the initial setup?
I did not handle the initial setup at all. I'm not sure how the deployment went or what the process was.
What's my experience with pricing, setup cost, and licensing?
I'm unsure of the exact licensing cost.
What other advice do I have?
I'm using the latest version of the solution. I'm an end user, just not an expert.
I'd recommend the solution to others.
It's a good solution if you are already using SAP.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
It has a high computing speed, so developers can easily develop programs
Pros and Cons
- "The best feature of SAP HANA is column computing. The computing speed of the solution is also very high, so developers can easily develop programs through SAP HANA."
- "Per SAP, you can do both transactional and analytical processes in SAP HANA. Though that's true, the speed is slower when you combine the two functions, so this is what I'd like SAP to improve in SAP HANA. In the next release, I want to see better diagrams in SAP HANA and a more user-friendly interface."
What is our primary use case?
I use SAP HANA for enterprise, financial, and materials management.
What is most valuable?
The best feature of SAP HANA is column computing. The computing speed of the solution is also very high, so developers can easily develop programs through SAP HANA.
What needs improvement?
Per SAP, you can do both transactional and analytical processes in SAP HANA. Though that's true, the speed is slower when you combine the two functions, so this is what I'd like SAP to improve in SAP HANA.
In the next release, I want to see better diagrams in SAP HANA and a more user-friendly interface.
For how long have I used the solution?
I've used SAP HANA for a long time because I'm a technical consultant for SAP.
How are customer service and support?
I used to contact SAP to ask for help with SAP HANA, and I'm giving the SAP support team a six out of ten.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
My company still uses SAP HANA because it's an SAP business partner, plus the company also helps other companies use SAP HANA.
How was the initial setup?
SAP HANA is easy to set up. It took a short time to deploy the solution.
What's my experience with pricing, setup cost, and licensing?
SAP HANA is very expensive here in China. My company bought the SAP ERP suite, which includes SAP HANA. For others who use SAP HANA as an analytical database, CPU numbers will affect the pricing, so as a solution, it's costly.
What other advice do I have?
I'm using SAP HANA version 2.0 from 1.0.
Here in China, most people use the on-premise SAP HANA version.
My company has five hundred employees, all using SAP HANA.
I suggest this solution to people using SAP ERP or any other software from SAP.
My rating for SAP HANA is eight out of ten because it's a very powerful database for traditional and analytical scenarios.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Assistant Manager I.T. SAP HCM at a manufacturing company with 1,001-5,000 employees
Good, satisfactory, and very customizable product
Pros and Cons
- "The most valuable features I have found are speed, dashboard, and reporting."
- "There are a few areas wherein there could be a patch upgrade, and that can cover up the country-specific payroll areas."
What is our primary use case?
Our primary use case is for the database and the network.
What is most valuable?
The most valuable features I have found are speed, dashboard, and reporting.
What needs improvement?
There are a few areas wherein there could be a patch upgrade, and that can cover up the country-specific payroll areas.
For how long have I used the solution?
I have been using SAP HANA for the past two years.
What do I think about the stability of the solution?
The stability is amazing.
What do I think about the scalability of the solution?
There is a high level of scalability. We currently have around three hundred and thirty licenses.
How are customer service and support?
Technical support is excellent. There has never been a case where I was not given an answer.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup is very difficult and not easy.
What about the implementation team?
The deployment took two months to implement.
What was our ROI?
It is a good, satisfactory, and very customizable product. There has not been a situation where I have not been able to provide a solution to the customer. I think it is the best product.
What's my experience with pricing, setup cost, and licensing?
The pricing is relatively high for both customers and partners.
What other advice do I have?
I would highly recommend SAP HANA and would give it a ten on a scale of one to ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Executive Officer at Redment
Stable, with very good technical support and easily scalable
Pros and Cons
- "We've had good experiences with technical support."
- "The solution is very expensive for us."
What is our primary use case?
We primarily use SAP HANA for machine learning and deep learning.
What is most valuable?
The solution is very stable.
The solution can scale well.
We've had good experiences with technical support.
The performance is excellent.
What needs improvement?
We use SAP HANA in our projects but it's very expensive for our projects. We need a relational database in-memory that can handle these issues.
The solution is very expensive for us.
It's hard for us to find test users and sometimes we need them to connect to SAP from Iran, however, this is an issue due to the sanctions against the country.
For how long have I used the solution?
We've been using the solution for more than six years.
What do I think about the stability of the solution?
We've found the solution to be very, very stable, especially when you compare it to other solutions.
What do I think about the scalability of the solution?
The solution can scale quite well. If a company needs to expand it so that it fits their growing needs, they can do so easily.
How are customer service and technical support?
The technical support on offer is very good. We're quite satisfied with their level of service.
Which solution did I use previously and why did I switch?
We tried GQ database but it's not a stable database. Sometimes the results weren't correct. SAP HANA is much more stable, which is why we use it, even though it's expensive.
What's my experience with pricing, setup cost, and licensing?
The solution is very pricey. We're looking into other options because of this.
Which other solutions did I evaluate?
We're looking at Oracle products as an option right now. We're also looking at MAT-V, a CPU-based database it's very fast, however, we do occasionally face issues with it.
What other advice do I have?
We are a customer. We don't have a professional relationship with SAP.
SAP HANA is not just a memory database, it's a big platform. It's a very, very safe database. It's a very safe database and the performance is very, very good for an in-memory database. For example, sometimes we use Oracle databases 18C or 19C. The data is in the memory, however, when data is running, it's very slow, due to the fact that all data is in the memory and you need to and go to write disk.
Sometimes when the data is very large, we might scale up our approach, and, in the scale-up approach, sometimes it is slow in HANA. That said, the scale-up approach is very, very good. SAP has got one problem. When you start the database, all data from the tool's memory takes a very long time. We've found that IBM's non-volatile memory is better than internal memory. New users just need to be aware of that.
I'd rate the solution nine out of ten. The solution, overall, has fantastic performance, however, the cost makes it really hard for us to keep using it.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Executive Officer at Redment
Excellent performance, scalable, and great for large-scale projects
Pros and Cons
- "The performance is very, very good. It's one of the best aspects of the solution."
- "There's an issue in the partition. When you record more than two million records, partitioning does not work well. In Oracle it's easy. SAP must resolve this issue in order to be more competitive with Oracle."
What is most valuable?
The memory capabilities are great.
The performance is very, very good. It's one of the best aspects of the solution.
I've used Oracle for ten years, and yet, I find SAP better than Oracle. Oracle is more cost-based.
What needs improvement?
Oracle tends to have better features than SAP HANA. They should work to add the kinds of features clients expect from Oracle.
With Oracle, you can install their cloud and that enables you to see more of the database and multiple accounts. This is better than what SAP has on offer.
SAP could really work on its monitoring capabilities.
There's data aging that needs to be dealt with on the solution. It's not ideal. You might have a lot of raw data and aging can really affect it.
It would be help if the solution had a graph database. They're lacking that right now.
There's an issue in the partition. When you record more than two million records, partitioning does not work well. In Oracle it's easy. SAP must resolve this issue in order to be more competitive with Oracle.
For how long have I used the solution?
I've been using the solution for about five years at this point. It's been about half a decade.
What do I think about the scalability of the solution?
The scalability of the solution is pretty good. We don't have any problems in that area.
How are customer service and technical support?
We've dealt with technical support in the past. It wasn't that good. Sometimes the information we received from them wasn't accurate. It's a difficult solution. I would say, to be fair, that their support is better than Oracle's.
In the case of Oracle, I had an issue once with Oracle GoldenGate. It took two weeks to resolve the issue. That's far too long. SAP is much more responsive. It's never taken two weeks to resolve anything.
Which solution did I use previously and why did I switch?
We also used Oracle. We find SAP to be very fast. It's much faster than Oracle.
How was the initial setup?
The initial setup was five years ago, so it's been a while. However, I do recall it being straightforward. We typically install a version on Linux. While it can be difficult, at the moment, it's pretty good. Things have changed a bit, and they've improved the setup a bit. It's not really that unsimilar to Microsoft's SQL server.
What other advice do I have?
We're just a customer. We don't have a business relationship with SAP.
We're using the latest version of the solution.
We use an on-premises version and e have a private cloud in our company.
I'd recommend the solution. If you have, for example, a huge project that's kind of a unique, scalable database I recommend SAP HANA for it. It's easy to use and handles more RAM.
I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ICT Consultant at Spring Training & Consulting
We can get more tenders because of the lower cost while providing a better product or service
Pros and Cons
- "The most value for us was in terms of using it to issue tenders online. We host our server, but it is open to the public, so clients who want to buy those tenders were able to go online, put their tender documents up, and we could evaluate them using SAP."
- "The interface is a little bit hard to customize. You almost have to consult the SAP original developer to change it."
What is our primary use case?
We are using on-premises, but I have also done some research in the last six months trying to go towards the cloud. We want to upgrade it because we also did the same thing with another company we are working with which is using the Sage X3 Cloud. We started with Sage Evolution, but now we are also moving to Save X3 Cloud.
How has it helped my organization?
It helped us because some of the people who are busy supporting us are not local. We opened SAP HANA more for the management. We even got some tenders that we were able to submit documents online and sending it to our servers. The key value is that we can get more tenders because of the lower cost while giving a better product or service. This is possible only because of our use of SAP HANA.
What is most valuable?
The most value for us was in terms of using it to issue tenders online. We host our server, but it is open to the public, so clients who want to buy those tenders were able to go online, put their tender documents up, and we could evaluate them using SAP. We were basically able to do pre-qualifications using SAP. After that, we could send notifications to people who qualified and go through the non-qualified people using SAP. That feature is very effective in terms of supplier relationship management. We can issue tenders and people put their big documents through SAP HANA, which helps with communication and gives them notifications.
What needs improvement?
One is the menu. There is a part of the menu where the button should be "reject." The interface is a little bit hard to customize. You almost have to consult the SAP original developer to change it. Now we have to consult SAP just to do some interface changes. You expect it to be easy to get into the menu, but you can't. Instead of changing the console you wanted to reject it, for example, if a tender that does not meet a specific qualification. Basically, the customization of the interface needs to be more friendly.
I think we are also going towards mobile technology, so I would like to see the integration of a mobile app.
For how long have I used the solution?
We've been using SAP HANA for two years.
What do I think about the stability of the solution?
It's quite stable. There haven't been many cases of bugs, crashing, or freezing. It has been quite stable.
What do I think about the scalability of the solution?
Its scalability is good, in terms of meeting our needs.
How are customer service and technical support?
I think technical support is okay. They should be more focused on updating the knowledge transfer for people who have experience with SAP in general but need to transition their knowledge to the local client. This part is a little bit challenging.
Which solution did I use previously and why did I switch?
We used another solution, but it was more of a client-oriented system, where you get developers to make and customize them for you. It's more local or in-house than regular IT systems. When you only have one company developer to make some products for you and he is the only one who can support you, it's a little bit of a challenge. With SAP HANA, if you get stuck somewhere you can call any other SAP HANA partner.
How was the initial setup?
It was easy for us to set up, because we had that QA code, in terms of the system analysis and system requirements. Once we got the system requirements, we were able to connect to the hardware and software. We could make sure before we did the implementation that we had the right environment.
What other advice do I have?
The main lesson is the importance of ERP capability, stability, and speed. The other lesson is about knowledge transfer because that is how you learn.
At the end of the day, I like it because it's one of the affordable ERP systems. I would rate is as eight of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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