We use it in order-placing and in the IBD integration, integrated business planning for forecast, and demand planning. I'm working in the sales and operation department. I'm not working in finance or production. Maybe the other teams are using it differently, or they're using different modules, however, for us at sales and operation, we are using it to place orders, developer CAST, track reports, and ensure accuracy.
Country Manager at a tech services company with 1-10 employees
Good integration capabilities, easy to implement, and reliable
Pros and Cons
- "When we upgraded, we received more functions or more features."
- "The pricing could be better."
What is our primary use case?
How has it helped my organization?
It's made everything faster. The best thing we have is a faster operation. Even the reports are being generated very fast versus before. Before, we used to have an older version of SAP, and once we migrated or upgraded the old system to the current system, the speed of the work totally changed.
What is most valuable?
The integration is quite good. It's like an add-on in which we add the tools we need, like Excel.
We're not using the interface with SAP HANA itself. However, we're using a remote access link which we access via the web, and we are also using an add-on, which is installed in our Microsoft Excel program. Therefore, we are not particularly using the SAP HANA environment. We don't have this desktop interface in front of us. As far as I know, this is the engine behind all our work.
The setup is easy.
When we upgraded, we received more functions or more features. I am not aware of all of them; however, I've received positive feedback from the users in our company.
It's a stable product.
The solution scales well.
What needs improvement?
The pricing could be better. Finding the solution or adding some additional features that are customized for what we need is difficult. It costs a lot of money. For example, our office has SAP HANA, and the Saudi distributor has SAP, or at least, another version. We are trying now to integrate the two systems together. However, the cost is too much. We'd like to see more integration capabilities.
It does take a while to set up.
Buyer's Guide
SAP HANA
December 2024
Learn what your peers think about SAP HANA. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
For how long have I used the solution?
I've been using the solution for a year and a half.
What do I think about the stability of the solution?
The solution is reliable and quite stable. The performance is good. There are no bogs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
It can scale.
We have about 2,500 employees. Not everyone is using it. Some are in the factory, and some are in the office. Some are at specific branches. We are an international multinational company, our head office is in Italy, and we have branches worldwide.
How are customer service and support?
We haven't had any critical issues. However, we have received good support overall. We haven't really dealt with any downtime. It's very rare. It might have only happened once.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Currently, we are doing some integration between SAP and some other tools like Power BI and Tableau. We have some customized solutions developed in-house. We used to use an older version of SAP and upgraded it.
When I worked at a different company, I used to work with Dynamic Business Solutions, not SAP HANA.
How was the initial setup?
It was an easy setup. That said, the implementation takes some time. They spent two or three months just developing the requirements and they gathered from us what we need to do. Then they implement it in two or three months. I don't know if this is a long period or a short period, however, that is how long it took for us.
I'm not sure how deployment and maintenance are handled. I'm not sure how many people are involved in those aspects of the product.
What about the implementation team?
We invited a third party to do the implementation.
Our team did the wishlist, the comments, and we shared it with a third party, and this third party came on-site, and they finished the job.
What was our ROI?
I'm not sure of the exact numbers surrounding ROI. They may have done a study and chosen the solution based on ROI. However, I was not a part of that process.
What's my experience with pricing, setup cost, and licensing?
We are spending about 20,000 to 30,000 euros on the solution. It is a one-time implementation. To integrate everything and do the gap analysis, and then implement all of that as per our requirements, that cost us too much money.
What other advice do I have?
We're a potential SAP partner.
We are using SAP HANA in Italy. We're using the latest version there. That said, in Saudi Arabia, we are not using SAP HANA. They're using the older version.
We have remote access.
I'd recommend the solution to others. SAP is a very powerful tool.
I would rate it nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer:
Owner at LAVORO AUTOM INF E COM LTDA
Offers advanced features, helps reduce hours, and makes it easy to find what you need
Pros and Cons
- "The solution offers advanced features that the company was struggling to implement."
- "A documents preview could be helpful."
What is our primary use case?
I was using the product for some research in technical drawings - in terms of making some drawings, the different parts, and the structure of the machinery. I don't know if it's available in the SAP HANA, however, there is a model for this to schedule the maintenance. The company wasn't using it. Sometimes the product furnishes a lot of insights, cultural insights that the company still is not ready to implement.
What is most valuable?
The solution offers advanced features that the company was struggling to implement. For example, in terms of parts, you can't implement a lot of structures of the machinery, however, you still need to use the codes. They're not related one to another, which makes them hard to find, typically. That means every time you need it to buy an entire assembly of parts, you need to know exactly which one you had. You have to use a drawing, a technical drawing, that specifies each code that you need. SAP saves you from asking to bring an entire assembly with a lot of parts. That's a powerful aspect that could help to reduce hours of work that are wasted in this way.
What needs improvement?
A documents preview could be helpful. Today we have a lot of documents, for example, in PDF formats, which we would like to preview. We'd even just like to click on an icon and have it open another tab. That way, I can see the document directly inside SAP HANA. In the company I was working with, we had a parallel system which meant we needed to go to SAP, see the code, see the drawing number, and then go to another system that is finished by Autodesk, and then find the drawing and open it. This is a lot of work.
I really would like to just have it inside this app.
I'd like the product to have more mobile aspects. Many younger users want mobility and flexibility.
The solution can be expensive. In Brazil, many companies still do pretty much everything in Brazil, and, if they want to try a new solution, they want to try it at zero cost. Many, therefore, will look for open-source solutions before they even consider SAP.
For how long have I used the solution?
I've used the solution over the last 12 months.
What do I think about the stability of the solution?
It's very stable. Sometimes it gets a little slow, however, that might be a company issue. When it came to the internet the entire site wasn't that good. Sometimes you had too many people connecting and the company was using a lot of Google solutions. You noticed that when a lot of people are in virtual meetings, we would have internet connections affected.
What do I think about the scalability of the solution?
I'm not sure about the scalability.
I don't know if you can use it in a Docker or if you can scale it in SQL and you can maintain the speed, or if you are talking about, for example, big data. The infrastructure of the company seemed to be weighed down, for example, when there were a lot of virtual meetings and it affected the internet. I can't speak to if this problem would also affect being able to scale the product.
How are customer service and support?
I would describe technical support as good. It's always worked for me and therefore I have no complaints.
How was the initial setup?
I didn't handle the initial implementation. The company furnished all the equipment needed for me to work. They gave me the computer, which Red Hat was installed on. They just give me access and showed me where to access what I needed and where to put the ID and password. I didn't do anything.
Typically there are six people that are available for maintenance tasks. They're IT technicians.
What's my experience with pricing, setup cost, and licensing?
SAP solutions are typically quite expensive.
What other advice do I have?
I'm a partner and consultant.
I'm not sure which version of the product I am on.
I'd advise new users that it's important to first find a solution that can understand the culture that's involved inside this solution. Sometimes people think that ERP software like SAP are magical things that you just install it and it makes life easier. It doesn't work like this. You need to have the culture, you have to have this knowledge. You need to understand how it works and how much it requires from you. It requires more than you think. It doesn't work like magic.
I'd rate the solution at a nine out of ten. It's very good, however, there's always room for improvement.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
SAP HANA
December 2024
Learn what your peers think about SAP HANA. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
IT Manager at a consultancy with 10,001+ employees
A solution for data modeling and extraction but need to be moved into cloud
Pros and Cons
- "The solution can easily be modeled."
- "The openness of the system could be more developed. The solution should go into the cloud. The cloud mechanism should be more invested."
What is our primary use case?
We use the solution for modeling and data extraction.
What is most valuable?
The solution can easily be modeled.
What needs improvement?
The openness of the system could be more developed.
The solution should go into the cloud. The cloud mechanism should be more invested.
For how long have I used the solution?
I have been using SAP HANA for 11 years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
The solution is scalable. Approximately 200 users are using this solution.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
The customer support team is good because of vendor and priority.
Which solution did I use previously and why did I switch?
I have used AWS before. Both SAP HANA and AWS are the same product.
How was the initial setup?
The initial setup is simple.
What's my experience with pricing, setup cost, and licensing?
The tool has a high price. I rate the solution’s pricing, one on a scale of ten, where one is expensive and ten is cheap.
What other advice do I have?
SAP HANA is in the market, but there are other competitors available.
I recommend the solution.
Overall, I rate the solution a seven-point five out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Independent Consultant at Bosch&Cia
Great documentation, a good interface, and simple to implement
Pros and Cons
- "The UX experience is very good."
- "The relationship with a partner that sells SAP could be better. We depend much more on our own development, and the partner is for selling us the solutions, so we need them to be able to supply help and answers. The partner isn't very helpful, and we have to rely on our own knowledge and research."
What is our primary use case?
SAP Business One works with SQL or HANA. My experience in HANA is configuring and administrating the database. We will also use it for the virtualization of all of our machines.
We use SAP Business One and HANA as they have the same platform and databases.
How has it helped my organization?
It is in the internal control system and with the most important decisions for the management of the enterprise, the process of decision-making. We are much more able to analyze the information we get from the software and analyze why it works and whether it's good or bad. It also assisted us with internal control.
What is most valuable?
The solution has a pure interface. The UX is very good. That's the most significant feature.
Working with KPIs and ERP is easy.
There is too much documentation, and SAP has open SAP courses that are very useful. It depends a lot on what I, as a consultant, am interested in.
When you understand the software, the setup is simple.
It is stable.
The product scales well.
What needs improvement?
Perhaps the access to learning could be improved, although it is also very good right now.
The relationship with a partner that sells SAP could be better. We depend much more on our own development, and the partner is for selling us the solutions, so we need them to be able to supply help and answers. The partner isn't very helpful, and we have to rely on our own knowledge and research.
It could use more organizational functionality. for example, treating and analyzing stock items. I have to work a lot to organize the information, the articles, groups, subgroups, families, and so on.
For how long have I used the solution?
I've been using the solution for ten years.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
The product is scalable.
How are customer service and support?
Technical support is good, and a lot of useful documentation is available.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup isn't too hard if you know SAP software.
In an enterprise with 150 end users, you might need two to three people to deploy the solution.
What was our ROI?
I don't measure the ROI. With all the processes and changes in business it isn't easy, and we don't pay much attention to that.
What other advice do I have?
I am a client as well as a consultant. In both enterprises that I am responsible for, we bought SAP Business One for HANA.
We are in the process of installing HANA 2.0.
It's a good investment.
I'd rate the solution ten out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Sr. Solution Manager Consultant at Sfource AG
Stable and good support
Pros and Cons
- "SAP HANA is a stable solution."
- "The initial setup of SAP HANA is complex. We did the implementation of one site, and a global deployment will take another three to four years."
How has it helped my organization?
We are using SAP HANA as a single system for global solutions.
For how long have I used the solution?
I have been using SAP HANA for approximately four years.
What do I think about the stability of the solution?
SAP HANA is a stable solution.
What do I think about the scalability of the solution?
We have more than 3,000 users using the solution in my organization.
How are customer service and support?
The support is good from SAP HANA.
How was the initial setup?
The initial setup of SAP HANA is complex. We did the implementation of one site, and a global deployment will take another three to four years.
What about the implementation team?
We used a partner for the deployment of SAP HANA.
What other advice do I have?
The solution has been good in our use case. Everything has been operating well.
A business has to understand what processes they need to use and according to their needs, they have to activate the required configurations within the SAP HANA system.
I rate SAP HANA a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Chief Executive Officer at Redment
Stable, with very good technical support and easily scalable
Pros and Cons
- "We've had good experiences with technical support."
- "The solution is very expensive for us."
What is our primary use case?
We primarily use SAP HANA for machine learning and deep learning.
What is most valuable?
The solution is very stable.
The solution can scale well.
We've had good experiences with technical support.
The performance is excellent.
What needs improvement?
We use SAP HANA in our projects but it's very expensive for our projects. We need a relational database in-memory that can handle these issues.
The solution is very expensive for us.
It's hard for us to find test users and sometimes we need them to connect to SAP from Iran, however, this is an issue due to the sanctions against the country.
For how long have I used the solution?
We've been using the solution for more than six years.
What do I think about the stability of the solution?
We've found the solution to be very, very stable, especially when you compare it to other solutions.
What do I think about the scalability of the solution?
The solution can scale quite well. If a company needs to expand it so that it fits their growing needs, they can do so easily.
How are customer service and technical support?
The technical support on offer is very good. We're quite satisfied with their level of service.
Which solution did I use previously and why did I switch?
We tried GQ database but it's not a stable database. Sometimes the results weren't correct. SAP HANA is much more stable, which is why we use it, even though it's expensive.
What's my experience with pricing, setup cost, and licensing?
The solution is very pricey. We're looking into other options because of this.
Which other solutions did I evaluate?
We're looking at Oracle products as an option right now. We're also looking at MAT-V, a CPU-based database it's very fast, however, we do occasionally face issues with it.
What other advice do I have?
We are a customer. We don't have a professional relationship with SAP.
SAP HANA is not just a memory database, it's a big platform. It's a very, very safe database. It's a very safe database and the performance is very, very good for an in-memory database. For example, sometimes we use Oracle databases 18C or 19C. The data is in the memory, however, when data is running, it's very slow, due to the fact that all data is in the memory and you need to and go to write disk.
Sometimes when the data is very large, we might scale up our approach, and, in the scale-up approach, sometimes it is slow in HANA. That said, the scale-up approach is very, very good. SAP has got one problem. When you start the database, all data from the tool's memory takes a very long time. We've found that IBM's non-volatile memory is better than internal memory. New users just need to be aware of that.
I'd rate the solution nine out of ten. The solution, overall, has fantastic performance, however, the cost makes it really hard for us to keep using it.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
SAP Process Mining Lead at Freelance
Reliable with good data modeling but does not scale very well
Pros and Cons
- "It's stable and reliable."
- "It could be a bit more scalable."
What is our primary use case?
I primarily use the solution for data visualization and modeling. I've used the solution only from time to time for specific projects.
What is most valuable?
The data modeling feature is the most useful to me.
For my use case, it works very well.
It's stable and reliable.
What needs improvement?
I haven't used every aspect of the solution, so it is hard to consider what might be missing.
It could be a bit more scalable.
For how long have I used the solution?
I do not have extensive experience with the solution. I've used it for five or six months so far.
What do I think about the stability of the solution?
It is a stable solution. It's quite reliable. There are no bugs or glitches.
What do I think about the scalability of the solution?
The scalability is okay. I'd rate it six out of ten. It could be better.
We have ten to 12 people using the solution right now.
I'm not sure if we have plans to increase the usage.
How are customer service and support?
I've never contacted technical support. I can't speak to the level of support they provide.
Which solution did I use previously and why did I switch?
I did not previously use another similar solution.
How was the initial setup?
I did not handle the initial setup at all. I'm not sure how the deployment went or what the process was.
What's my experience with pricing, setup cost, and licensing?
I'm unsure of the exact licensing cost.
What other advice do I have?
I'm using the latest version of the solution. I'm an end user, just not an expert.
I'd recommend the solution to others.
It's a good solution if you are already using SAP.
I'd rate the solution six out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Application Manager at TBTD
Reliable, stable, scalable, and can be integrated with third parties and other enhancements needed by businesses
Pros and Cons
- "What's most valuable in SAP HANA is that it covers the business process systems of my company. The solution also helps because it makes almost everything automated. Another valuable feature of SAP HANA is that it can be integrated with third parties and other enhancements needed by the company."
- "What needs improvement in SAP HANA is its automation, in particular, it needs more enhancements in that area."
What is our primary use case?
We use SAP HANA for our BW system, which is the system we use for our BI tools and BI reports.
What is most valuable?
What's most valuable in SAP HANA is that it covers the business process systems of my company. The solution also helps because it makes almost everything automated. Another valuable feature of SAP HANA is that it can be integrated with third parties and other enhancements needed by the company.
What needs improvement?
What needs improvement in SAP HANA is its automation, in particular, it needs more enhancements in that area.
Right now, what I need is already covered by SAP HANA, so I have no additional features in mind for it.
For how long have I used the solution?
I've been using SAP HANA for four years.
What do I think about the stability of the solution?
SAP HANA is a stable and reliable solution.
What do I think about the scalability of the solution?
SAP HANA is a scalable solution.
How are customer service and support?
The technical support for SAP HANA is good. On a scale of one to five, I'm rating SAP support five out of five.
How was the initial setup?
The initial setup for SAP HANA isn't complex. It would depend on what you need, but it's easy because you just need to define the business process and blueprint, get approval from your business team and technical team, build the structures, get approval, then configure, assign, and get approval again so you can start working on SAP HANA.
The total time it takes to deploy SAP HANA would depend on the gathering of information, checking what prevails, arranging it correctly, getting the approval, then proceeding with the deployment. You should have a plan regarding the timing, the processes, the resource, the budget, etc., for the deployment of SAP HANA.
On a scale of one to five, I'm rating the implementation of SAP HANA as five out of five.
What's my experience with pricing, setup cost, and licensing?
SAP HANA is more expensive than other solutions.
What other advice do I have?
I'm working on data selection, upgrading database engines, and updating database versions. I'm the IT Application Manager, so I assist in those areas.
I'm working on the latest version of SAP HANA.
My company has an SLA contract with SAP for the maintenance of SAP HANA, which means that the SAP team will take care of the maintenance. You also have the option to cover the maintenance yourself if you have a team of SAP HANA consultants and seniors.
In my current organization, a total of five hundred people use SAP HANA.
I would recommend SAP HANA to others, particularly for business process needs. You need to make sure that the solution is already defined for your organization's business process. For example, if you're in the manufacturing industry, then SAP HANA should be defined for manufacturing. You shouldn't have to make many customizations to it. This is what you need to check first. SAP HANA should cover all and automate your business processes without needing a lot of customizations.
My rating for SAP HANA is nine out of ten.
My company is a customer of SAP.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free SAP HANA Report and get advice and tips from experienced pros
sharing their opinions.
Updated: December 2024
Popular Comparisons
IBM Informix
Oracle Database In-Memory
Progress OpenEdge RDBMS
DuckDB
Buyer's Guide
Download our free SAP HANA Report and get advice and tips from experienced pros
sharing their opinions.
Quick Links
Learn More: Questions:
- Microsoft sql2017 VS SAP Hana
- What are the biggest benefits of using SAP HANA?
- Is SAP HANA’s customer and technical support reliable?
- Is SAP HANA difficult to set up and start using?
- Which is better: SQL Server or SAP HANA?
- What are the main differences between SAP HANA and Oracle E-Business Suite (EBS)?
- Can anyone share a price comparison between Oracle Cloud (Oracle Fusion), SAP HANA and Microsoft Dynamics NAV?
- How do I extract SAP BW data models and SAP HANA data models?
- When using SAP CAP as the backend, is UI5 better than Vue, React or any other frontend framework?
- What are the differences between SAP ASE and SAP HANA?