We use this solution for our projects. We describe the project requirements and build the process landscape.
IT Consultant in House at Interseroh proserv gmbh
Helpful version management, model editor is easy to operate, and excellent technical support
Pros and Cons
- "Version management is helpful because I like to try different versions and then decide which of them should be the main model."
- "I would like to be able to link a single word within a textual description directly to the glossary."
What is our primary use case?
How has it helped my organization?
Signavio Process Manager is very easy to use, and its ease is one of the reasons that people are adopting it. Next week, I will be teaching some of my new colleagues how to write models using the process manager. Using this solution makes it very easy for new people to start writing their own models, and we already have lots of people using it internally.
At this time, we do not have a process model lifecycle. This is something that we may do in the future, but not now.
While I cannot yet say that this solution has helped to improve employees’ workdays, I am hoping to see this by next year.
Using Signavio has changed the way people in our organization think about processes. To start thinking in processes is very important when it comes to describing them in the modeler and for discussing models. The software helps with this.
The collaborative features have definitely helped to create a process-centric mindset. After modeling in the workshop, I can invite people to read and write comments about the objects in the model. This allows the model to change and developer before the next workshop starts.
What is most valuable?
The most valuable features are syntax evaluation, the editor, and version management.
The editor is very easy to operate and I like it for writing models.
Version management is helpful because I like to try different versions and then decide which of them should be the main model.
What needs improvement?
I would like to be able to link a single word within a textual description directly to the glossary. For example, I would like to be able to link the names of the objects in every subject to the corresponding entry in the glossary.
Buyer's Guide
SAP Signavio Process Manager
December 2024
Learn what your peers think about SAP Signavio Process Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
What do I think about the stability of the solution?
This solution is very stable. I cannot remember a situation where it has broken down.
What do I think about the scalability of the solution?
We have not yet reached a limit for what we are using, so we haven't really tested scalability.
How are customer service and support?
The technical support from Signavio is excellent.
We had a problem with the database migration that was caused by a bad file in our database. The export and import would break down every time, so we had to find the problem step by step. We collaborated with technical support and they helped us to solve the problem. It was very good.
How was the initial setup?
The initial setup is very easy. You have to configure the software, the rules, and the rights for the objects. All of this is easy to do.
What was our ROI?
We don't measure ROI so I cannot say.
Which other solutions did I evaluate?
We did not discuss other options before choosing Signavio.
What other advice do I have?
My advice to anybody who is implementing this type of solution is to first think about the needs of your business. Begin with the processes in the organization, and then start to do the modeling using either Signavio or something else. It is most important to understand the business and its needs.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Quality Management at J Wagner
Makes it possible to do a whole drafting process at the same time
Pros and Cons
- "It is possible to do the whole drafting process at the same time in Sagnavio so you don't have a double effort of writing it once, arranging it and entering it again."
- "Part of the product that I think can improve is document control. That's currently not even possible. To work with documents we have something of a workaround using SharePoint."
What is our primary use case?
Right now we still do not have many processes defined. I remember back in February when I started at the company with the Wagner Group. I was wondering how the heck we even got the ISO 9001 certificate because there was a major lack of defined processes.
The good thing is we have some level of success and we are making good steps in the right direction now. The features we are using most of the time right now are the editor and the Workflow Accelerator. That feature was a very important thing because it really allows for automation without needing programming skills. I think this is going to be the main tool for us to really get the whole process-centric mentality in motion in our company. We really need to do a little bit of something in that direction to gain exposure and use of the product.
What is most valuable?
The most valuable feature is that the product makes it very easy to change something. If you think about all the things you do nearly every day, we should make a habit of creating defined processes for it. After you do, then you can simply open the editor and start right away.
Back in the day, I worked for another very big company. But then process management was more that we would take some post-its and write stuff on it that we thought we would want in the process. Then we moved them around to try to figure out what the process should look like. Then we really designed a process according to this very rough version of it by copying it. So with this tool, it is so much easier. It is possible to do the whole drafting process at the same time in Sagnavio so you don't have this double effort of writing it once, arranging and entering it again.
What needs improvement?
Part of the product that I think can improve is document control. That's currently not even possible. To work with documents we have something of a workaround using SharePoint. We made a SharePoint site with Nintex workflow in the background. I think if it could be possible to implement the document control right in Signavio it would become a very fulsome tool for a company. But right now we will just live with that workaround.
For how long have I used the solution?
We have been using the product for about two years.
What do I think about the stability of the solution?
I think it is a very stable product. I found a bug once but I thought I must be doing something wrong. I reported it anyway and it turns out it was actually a bug. There is supposed to be a star at the top right of the process screen to make favorites. If you're looking at a process you can make this a favorite by just clicking on the star and it saves to a favorites list. I was demonstrating the Collaboration Hub to my colleagues in the quality department so the end-users would know how to make a favorite for the processes they needed to visit often. When I went to show them, the star wasn't there. I had to explain that normally there was a star and you can click them to create your favorites. It was a small bug and nothing that made the product crash. So I made a ticket the issue was solved I think after two days.
How are customer service and technical support?
The support at Signavio is fast. We have got some very comprehensive answers. I would rate the support as very good.
Which other solutions did I evaluate?
I obviously saw that there were other BPM solutions, but I never worked with them, so I can not really make a valid comparison. I'm very happy with our choice of Signavio.
What other advice do I have?
I think ease of use has affected the adoption of the product in our organization. We are still lacking a little bit in adoption but the ease of use will help our users to grow. We don't have a lot of support from the end-users yet and we have had Signavio for nearly two years. It has been a little bit like a stepchild. If you are an end-user and you try two or three times to do something in a new application and you look for a feature you might have used in other tools and can't find it because you are not familiar, it can be a frustration. Or if you are searching for a process or a document or anything and you can not find it, it is also bad. Worse, if you get an error message the experience is not good. Then you would be discouraged and your patience with it is over.
On a scale from one to ten where ten is the best, I would rate the product as somewhere between eight to nine. If I have to pick, I would say eight. I was talking a little bit ago with some guy from Signavio about student licenses. Quality management and process management are things that I have to introduce students to as faculty of Olton in Switzerland. It would be a very good thing to support the students in learning about BPM with this product. Learning the processes is not that fun for students and Signavio could do more to support that.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SAP Signavio Process Manager
December 2024
Learn what your peers think about SAP Signavio Process Manager. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
Process Advisor at Statnett
Easy to use and fast but it needs a sandbox
Pros and Cons
- "It's easy and fast. It's very quick to work with process teams in terms of improving processes. You just have to send them a URL and to have a process in front of them. I don't use all of the possibilities we have in Signavio. This has made it easier for people to adopt, because when we scrambled the process team together and started a process of improvement, it improved their process. They are much more involved than they had been earlier, and they can also use Signavio to make smaller improvements in the process for themselves. There are many more interactions between the process teams and Signavio than in our previous solution, where you had to hire in a professional process modeler. It's been a great improvement."
- "From what I have experienced when I worked with a process team, we would like to work with dummy process diagrams. Right now, I don't know if I would set up a process as a dummy, since it very often gets mixed up with diagrams in production. There are many process diagrams linked to the production environment. I would like to have some kind of sandbox to work with. That would be very good. I don't even know if they already have it, but I would certainly like that."
What is our primary use case?
At first, we just used Signavio to get the whole picture. We wanted to see where we stood in terms of processes and what we actually were doing. We didn't know what we were doing in detail. That was the first step. The next step was to improve our processes. We wanted constant improvement. That's where we started to struggle. We have always documented and everyone has access to Signavio. I can look at their processes, but then we took our foot off the throttle and interest from management went elsewhere. I would say the current priority is automation and digitization. The process work has been a bit neglected in the last couple of years, so we need to come up with a re-ignition.
How has it helped my organization?
This is the company's third attempt. I think Signavio is very simple to use and it's very quick. We can produce results fairly quickly, so we can have steady improvements in the processes. It's immediately available for users, which has been a great improvement compared to what we had before.
What is most valuable?
It's easy and fast. It's very quick to work with process teams in terms of improving processes. You just have to send them a URL and to have a process in front of them. I don't use all of the possibilities we have in Signavio. This has made it easier for people to adopt because when we scrambled the process team together and started a process of improvement, it improved their process. They are much more involved than they had been earlier, and they can also use Signavio to make smaller improvements in the process for themselves. There are many more interactions between the process teams and Signavio than in our previous solution, where you had to hire in a professional process modeler. It's been a great improvement.
What needs improvement?
From what I have experienced when I worked with a process team, we would like to work with dummy process diagrams. Right now, I don't know if I would set up a process as a dummy since it very often gets mixed up with diagrams in production. There are many process diagrams linked to the production environment. I would like to have some kind of sandbox to work with. That would be very good. I don't even know if they already have it, but I would certainly like that.
For how long have I used the solution?
We have been using Signavio for around three years.
What do I think about the stability of the solution?
It's a cloud solution, so usually, it's stable, but once in a while, you might lose contact with Signavio for a few minutes. I never experienced the loss of contact for more than an hour.
Which solution did I use previously and why did I switch?
We used another solution which was okay, but a lot more complex to work with than the Signavio.
How was the initial setup?
I wasn't involved in the set up of Signavio in the first place, but I think it was fairly quickly done. What I was involved in was the migration of the files from our previous solution to Signavio. That was fairly easy. It was just a migration and a renovation of all the diagrams migrated. We had to do a manual brush up of the diagrams and then we were good to go.
What was our ROI?
I am not involved in the financial side of Signavio, but I would guess there has been a return on investment. You have to look at. Without Signavio where would we have been? Signavio turned out to be a simple and more cost-efficient solution.
What other advice do I have?
I would rate this solution as seven out of ten. I think it's really good, but there are so many possibilities. There are so many tracks it can pull off and so much functionality that you can pour into the application. That probably isn't wise to do, though, so I think there's much more to come when we talk about Signavio. There's a lot more in the years to come I guess.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Owner at BPM Stephan Muller
User-friendly, easy to learn and use, and the workflow generator is helpful
Pros and Cons
- "The most valuable features of this solution are the portal for spreading it over the organization, the usability, and the workflow generator in the background."
- "It is sometimes difficult to find the match between what is possible and what is wanted, or what is helpful with the product, so better documentation may assist in this regard."
What is our primary use case?
I am a one-person company and I use this product for training. I also resell this solution to my customers. It is a good tool to show the different functions that BPM is used for, and whereas some products have a special focus, the broadness in the usability of this solution is very good.
How has it helped my organization?
The ease of use is one of the most important points when it comes to Signavio Process Manager. The idea is to have BPM for everybody, but not everyone is ready to do the preparation that is required before starting off. With this solution, I have seen that during training sessions, people don't need very much instruction to learn to model or to understand the main features.
I would say that this solution has affected the way I approach business transformation. I have been working with process management for more than fifteen years and I have always looked for a product like this. I was in a company environment where all kinds of products were there, and only once I left the big international environment I saw the market for BPM products. Over the years, a lot has changed in terms of acceptance. The big players are using this kind of tool for adding value to their already existing ERP environment.
What is most valuable?
The most valuable features of this solution are the portal for spreading it over the organization, the usability, and the workflow generator in the background.
The interface is user-friendly.
What needs improvement?
It is sometimes difficult to find the match between what is possible and what is wanted, or what is helpful with the product, so better documentation may assist in this regard.
On the website, it is not clear how it is that I can upgrade to the Velocity Edition.
What do I think about the stability of the solution?
From my experience, I think that stability is within the level that is accepted by the users. When an error occurs, the users are sometimes unaware as to whether it is a system error or something that the user had done themselves. Some experience is needed. People are also aware that they can access the Signavio help desk to look for answers, although I find that for day to day work, people tend to not contact service with questions.
How are customer service and technical support?
I think that technical support is fine.
What other advice do I have?
This is a leading-edge product, and it is my first choice of BPM.
At the moment, I am not using the process intelligence very much, but I think that it depends on the size of the customers.
This solution pushes the entire BPM industry toward being more user-friendly. It is a brand that opens up the market.
I would rate this solution a ten out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Works at AG Consultancy & Apps. Lt.
Analyzes and improves business processes to manage process changes
Pros and Cons
- "When comparing my experience with Celonis and Signavio, I can discern the distinctions between these two platforms. However, I'm unable to differentiate between ARAs and add-ons, as that falls outside my scope of familiarity. Regarding Celonis, it comes with its set of advantages and disadvantages. Notably, it boasts robust features like action flows, task mining, and seamless integration with AML programming. Conversely, Signavio lacks action flows and instead relies on action segments and tasks for interaction. This discrepancy is a significant factor setting Selenium and SecureView apart. In the context of Signavio, it offers a combination of BPMN and process discovery, a feature absent in Celonis. This tandem of BPMN and process insight contributes to Signavio’S potency. Meanwhile, Celonis primarily features the process miner tool, setting it apart from Signavio. These variations collectively outline the numerous differences existing between Celonis and Signavio."
- "The price can be made cheaper."
What is our primary use case?
We use it regarding Business Process Management (BPM). Presently, we're actively engaged in streamlining reporting efforts using this solution. Similar efforts have been applied to the plan-to-make process.
What is most valuable?
When comparing my experience with Celonis and Signavio, I can discern the distinctions between these two platforms. However, I'm unable to differentiate between ARAs and add-ons, as that falls outside my scope of familiarity.
Regarding Celonis, it comes with its set of advantages and disadvantages. Notably, it boasts robust features like action flows, task mining, and seamless integration with AML programming. Conversely, Signavio lacks action flows and instead relies on action segments and tasks for interaction. This discrepancy is a significant factor setting Selenium and SecureView apart. In the context of Signavio, it offers a combination of BPMN and process discovery, a feature absent in Celonis. This tandem of BPMN and process insight contributes to Signavio’S potency. Meanwhile, Celonis primarily features the process miner tool, setting it apart from Signavio. These variations collectively outline the numerous differences existing between Celonis and Signavio.
What needs improvement?
The price can be made cheaper.
For how long have I used the solution?
I have used SAP Signavio Process Manager.
What do I think about the stability of the solution?
It is a very well stable.
What do I think about the scalability of the solution?
It is a scalable solution.
How are customer service and support?
Given its cloud-based nature, the level of support varies depending on the vendor.
How was the initial setup?
Integrating with SAP source systems is notably straightforward due to the readily available connectors designed for seamless compatibility. However, establishing connections with external systems presents more challenges, especially when considering tools of other vendor invoice management solutions While Signavio incorporates a Copa in its arsenal, integrating these types of external tools proves to be more complex. In contrast, Celonis excels in ease of integration. This divergence in connection capabilities stands as a key differentiation between Signavio and Celonis.
Regarding the support aspect of the solution, yes, it is straightforward. Handling signatures is also a straightforward process. Maintenance, specifically in terms of coding, becomes a consideration. Changes in product development can be difficult. Once an alteration is made within Signavio, it has the potential to impact the front end as well. This observation holds true for Signavio.
After the system connection is established, the timeline for deployment is dependent on the specific process. Integrating the tables into Signavio is achievable within a relatively short span, typically ranging from three to four hours, and seldom exceeding that duration. Almost four people are required for the deployment.
What's my experience with pricing, setup cost, and licensing?
It is expensive. The license is monthly.
What other advice do I have?
This tool proves exceptionally valuable for organizations, especially those currently undergoing the transformation from ECC to HANA. Given the widespread global trend of such transformations, customers in the midst of transitioning from ECC to HANA find this tool incredibly advantageous. It stands as the optimal solution for identifying and streamlining processes. However, it is crucial to integrate various other tools into the system to thoroughly analyze the processes before deeming them suitable.
I would rate the solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Business Process Architect at a comms service provider with 5,001-10,000 employees
Helps to create forms easily but needs improvement in UI
Pros and Cons
- "We can use workflow manager to create forms."
- "SAP Signavio Process Manager's UI is not user-friendly. Its pricing is also high."
What is most valuable?
We can use workflow manager to create forms.
What needs improvement?
SAP Signavio Process Manager's UI is not user-friendly. Its pricing is also high.
For how long have I used the solution?
I have been working with the product for two years.
What do I think about the stability of the solution?
I rate the tool's stability a nine out of ten.
What do I think about the scalability of the solution?
I rate SAP Signavio Process Manager's scalability a ten out of ten. My company has more than 150 users who use it daily.
How was the initial setup?
I rate the tool's installation a nine out of ten. It takes eight months to complete. One to two resources is enough to handle its maintenance.
What about the implementation team?
The tool's consulting team implemented the product.
What's my experience with pricing, setup cost, and licensing?
I rate the tool's pricing a nine out of ten.
What other advice do I have?
I rate SAP Signavio Process Manager nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Lean Manager at a tech services company with 51-200 employees
Provides efficient process documentation, but it requires a better collaboration feature
Pros and Cons
- "It is a stable solution."
- "Two executives cannot work on one modeling process simultaneously."
What is our primary use case?
We use the solution for process documentation.
How has it helped my organization?
The solution helps us make the new employee understand some use cases easily with documentation.
What is most valuable?
The solution demonstrates clear visibility of the business processes to the new employees. Along with this, it explains their work responsibilities as well.
What needs improvement?
They should include a feature for collaboration. Presently, two people cannot work on one modeling process simultaneously.
For how long have I used the solution?
We have been using the solution for one and a half years.
What do I think about the stability of the solution?
It is a stable solution. I rate its stability a ten.
What do I think about the scalability of the solution?
We have 40 licenses for the solution. I rate its scalability a five as it is expensive to scale.
How are customer service and support?
The solution's technical support team replies to the queries within a day or two.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We used Microsoft Visio before. Later, we switched to SAP for better documentation of processes.
How was the initial setup?
The solution's initial setup is easy. I rate the process a ten. It requires three administrators for deployment and takes a month to complete. It includes setting up the software and installing it in each department.
What about the implementation team?
We implemented the solution with the help of our in-house team.
What was our ROI?
I rate the solution's ROI a two out of ten.
What's my experience with pricing, setup cost, and licensing?
The solution is quite expensive compared to other vendors.
Which other solutions did I evaluate?
We evaluated GP Tech, ADONIS, and ARIS. In comparison, Signavio is easier to use.
What other advice do I have?
If your company is looking for a solution for implementing the process, look for other less expensive products. But if you want to implement a new BPM system, I recommend Signavio. I rate it a six out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sales Operations at a tech vendor with 10,001+ employees
Helps document and standardize internal processes in a centralized database
Pros and Cons
- "This product has helped us to work within standards for process planning."
- "There is always room for improvement is the capability of integration with other solutions."
What is our primary use case?
We use this product to document our internal processes. It is as simple as that. We run it in conjunction with other internal systems — like LeanIX, which is providing information to Signavio and all other internal systems.
How has it helped my organization?
This product has helped us to work within standards. In big companies, a good process is all about standards. It is as simple as that. Using this product makes our processes centralized and much better than documenting some things by scribbling them down on paper and distributing them.
Having processes documented with this product, you can share that in the team in an easy way. It is collaborative, so the team is able to talk about the same project in the same terms. Then they are able to drill down from a high level into details. We end up talking the same language about the topics that are relevant for us since Signavio is integrating and able to refer to other solutions. We establish standards around our internal business processes through the use of the product.
What is most valuable?
Once you are in Signavio and you understand the notational language, then it is quite easy to use. You can work up process plans very quickly and share them easily. So, say the process owner documents a process. They can then share the process with other departments in the company. Even if the other people have no clue about process management, they can easily review the process and make comments. The collaboration features are great.
The capability to integrate with other solutions can ensure we are using standards within the company. If it is like LeanIX, our architectural system that provides us the inventory of our internal systems and SAP, whenever someone is in the process referring to the CRM system, you will spell it the right way and maintain consistency.
What needs improvement?
I think where there is always room for improvement is the capability of integration with other solutions. For example, if we develop in SAP, or we have an SAP component that serves our data models we would like to integrate that. We model our central data dimensions and components in the SAP product. As far as I know, we currently have no direct integration with that to Signavio. We have integration to LeanIX that is providing our system landscape into Signavio. If we had one piece to provide us all of our data components in a more integrated way, it would be better.
What do I think about the stability of the solution?
I never have problems with the stability of the solution.
What do I think about the scalability of the solution?
I know that the product definitely has scaling capabilities, but I'm not in a position to judge that first hand at this time.
What about the implementation team?
I think we did the implementation ourselves. We are working very closely with Signavio. We are also doing additional evaluations and maybe we will use more components of the suite. Since we have experience with the product and request changes to the solution, it makes sense that we work closely with them.
What other advice do I have?
I trust that the adoption of the solution by our team and organization will grow over time. Sales people can be difficult when it comes to taking something in a very structured way. Process management and process documentation are very structured. I think they would love more to have a one-pager that is illustrative. But, I see more and more that they accept the tools we are using and that they use them more now.
I know about the capabilities of Signavio. Personally, I would be interested to go toward process modeling, but then maybe I would need to make too much change to the company. Originally, I am from process consulting as a process consultant. I worked with other solutions 10 and 20 years ago. I would love to see the use of process modeling more with Signavio, but in my current professional environment that is not the perfect use case. Similarly, I would like to carry out the entire process improvement life cycle in a unified hub, but we are not yet there. I know that would be possible. When people have a background like myself or are in a similar position and are responsible for internal processes, then we could surely make it work.
On a scale from one to ten where one is terrible and ten is great, I would rate the product as a nine. It does serve all of our needs. For sure, there is always room left to have new functional extensions or integration with SAP. Whenever we have questions or requirements we feel we are very close to the company and product strategy development.
My advice to people who are considering Signavio from our own company experience, I would simply say to give it a try. Look at our internal public process landscape, which has been hosted by Signavio. Start from there, and otherwise visit our process office. Research the components. It is fully available and we have a global process office that provides SAP internally whenever someone has any kind of need around process management.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Updated: December 2024
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