SAP Signavio Process Manager Reviews

SAP Signavio Process Manager is very responsive. 

The tool's navigation could be improved. 

I have been working with the solution for a couple of months. 

SAP Signavio Process Manager is stable. 

The tool is scalable and my company has 15 users for SAP Signavio Process Manager. 

We have one to two people involved in the product's maintenance. 

I would rate SAP Signavio Process Manager an eight out of ten. 

We are building process maps for customers.

Previously we were using a lot of third-party tools for creating the process maps, but using Signavio has really helped us in the building process.

One of the most important aspects of the product is that it helps us, as a global company, bridge the gap between operational excellence and customer experience management. Our team provides solutions to customers and we are able to give them solutions in a graphical format. Signavio enables us to color different processes and attach things, and that has been helpful. We can also quickly visualize our process reality and analyze what needs to be changed.

Process Manager is really helpful in building process maps. Creating them is really easy; the program is user-friendly.

Also, although we haven't used it yet, its integration with SAP Solution Manager is a good feature we were looking for.

It also provides us with a software-agnostic solution.

There are a lot of challenges with Process Manager. For example, we wanted to create a process map from an Excel sheet, but Signavio doesn't have that capability. I have raised this issue with Signavio support, but it is one of the bottlenecks we are currently facing. The solution has helped us a bit to optimize our process, but not fully.

Another disadvantage is that if you want to connect with SAP Solution Manager, you have to purchase a different license. They should have one tool that provides an end-to-end solution, instead of having it in bits and pieces. If it could be sold as one package, that would be really helpful.

In addition, Signavio doesn't support uploading process maps, the graphs, from Visio. If you have something customized in Visio, the pics are not in a compatible format.

Signavio is way behind its competitors. I don't know how things are operating since SAP took over Signavio, but there are a lot of areas where they have to improve. Those features I mentioned are needed now because of the global pandemic with people working from home.

I have given a lot of feedback to the Signavio support team and it seems they're working on it, but we have not received a solution that fully satisfies what we need.

I have been using SAP Signavio Process Manager for two years.

I'm satisfied with the stability of the solution, but there is still a way to go.

The scalability is good.

Signavio's technical support is good. We get responses within a day when we send an email, so we are satisfied.

One concern is that it would be really good if they could have followed up on the tickets I raised a year back. I submitted a lot of complaints and solutions and they could have replied back to me: "We are already working on it." I followed up on things after six months or a year. If they could have done that, it would have been really good.

Also, now that SAP has taken over Signavio, I want to know what new features and functionalities they're working on. It would be nice if somebody could give a small demo. That would be really helpful.

Neutral

I used other solutions. Our company switched to Signavio Process Manager when we heard it is a market leader. We explored it and we found better features.

Signavio has a user-friendly interface and a lot of features and functionalities. Even if it has a lot of room to improve, compared to what we were using before, it has better features and functionalities.

We are using it as SaaS so there isn't much deployment. You just have to use the URL and the password. The deployment doesn't require much help from IT, but what IT did help us with was the security aspect. But IT's involvement was very minimal.

The deployment didn't take more than a day or two.

Comparatively, it is a bit costly when you look at similar tools with similar features.

There is a lot of competition and Signavio has to improve its features and functionalities.

Definitely go ahead and look at Signavio. Check whether it meets your company's requirements. Overall, in comparison with other tools, it has good features.

We are establishing the business process management function and business process culture with the help of Signavio. Our processes have been designed in Visio/Word and stored in a document management system. The user-friendliness of these processes has not been the highest as the integrations between the various documents are not easily shown. Signavio supports us in documenting and collecting these processes in a collaborative manner together with the process users. Additionally, we are able to show the various links between the different processes using this tool - thus, increasing transparency.

Signavio is excellent for increasing process transparency by offering a single source of truth. We are able to model our processes on various process levels, to link these processes to redefined roles and organizational units, and to the relevant documents such as work instructions and templates. Moreover, the collaboration functionality has increased the user acceptance of the processes. As the users are actively giving feedback on the processes and are able to see the comments from other process users, also their process understanding increases. 

All in all, Signavio usability is excellent. Anyone can learn to use the tool quickly. This increases acceptance as employees are not facing a high learning curve. With the offered usability it is easy to model processes also live in workshops. The enforced modeling conventions help us to maintain a standardized process look and feel. Additionally, the collaboration functionality is top of the line. This allows us to quickly collect the various ideas and feedback from the various organizational roles. 

There are no major features missing from Signavio. Nevertheless, I would like to see an improved navigation feature in the Collaboration Hub. The current user experience for navigating between different process levels could be more intuitive. Navigation over the process structure is possible but requires a few additional clicks.

Moreover, the functionality to show different process variations with "views" could be improved to allow more customization of these views. I believe this would increase the user experience and administrative efforts maintaining these process variations.

I have been working with Signavio intensively for five months.

Signavio in the cloud is stable and continuously updated. In case updates are causing down time, they are communicated in advance. The explorer (modeller) works seamlessly and offers good user experience. 

The various user roles help in scaling the solution to your organization's needs. Also, with the cloud solution, it is quite easy to get additional licenses when needed.

Deployment was painless and straightforward. Signavio offered structured support. 

The offered deployment services are worth the money and will help you to get started.

In our company right now, we focus on process documentation in order to build a base for future process improvement and potential automation. We use the Signavio Process Manager to design the processes and publish them on the Collaboration Hub.

This adds to the transparency of the business since all employees have access to the Collaboration Hub and see the documented processes as visualized models. This transparency is fostering the collaboration between business units by reducing silo thinking and thus enabling continuous process improvement.

Signavio enabled us to identify a lot of new processes that could be improved. We removed a bottleneck by mapping the process and using the intelligence module, in order to identify where it was redundant. We then removed parts of the process to make it leaner.

Another example is on the compliance side, where Signavio helped us identify that we did not check all checkpoints in the process so we could be leaner and even more compliant. 

Also, we have improved the HR processes a lot.

There are many valuable features, of course.

I would say the main value of Signavio is to have your current process map in a way that is easy to read and derive optimization actions to make it leaner, faster, more user-friendly, etc.

In my opinion, the most valuable feature is the editor and its ease of use, and when people are looking at it, they can make comments about changes that need to be made. This is really valuable because when a process is not documented, people can be talking about two different things and arguing about them without knowing what the other one means.

More Machine Learning and data algorithms for predictions could be involved in order to get a better understanding of the whole structure and tool.

It could be more flexible from a customization point of view, where the user is able to display only whatever he needs. More flexibility in the visualization, especially on the main page of the Collaboration Hub, would make it easier.

I would like it to show cycles and other things, rather than just boxes and arrows, in a more creative way.

We are building models using the Signavio Process Manager, and we are using the Workflow Accelerator to optimize our workflows.

This solution has helped to improve the organization because it makes processes more transparent and workflows better. It is not so manual any more. Because we use the Workflow Accelerator, it is more structured.

Signavio's ease of use depends on whether you have experience with designing processes. You can define the attributes and what a person can do, which is easy. However, if you are fairly new and nothing has been defined then it may be a bit complicated because you can be overwhelmed by so many symbols and so many things that you can do.

Using this solution has helped make the business transformation easier. You can take an existing process an improve on it because everybody collaborates on it. 

The feature that I like the most is the Collaboration Hub, where every user or every employee can see the process in the overview. This helps because it adds transparency such that everybody can see and discuss the same process. You can change it and it stays current for everybody. Also, you don't have to send an email or use a shared folder or anything like that. You can just work on it using the interactive Process Manager.

If you have a lot of tasks in the workflow engine then it gets a bit slow.

Being able to integrate the Workflow Accelerator with more products would be good.

I used Signavio as a student, and have now been using it for two and a half or three years professionally. I helped bring this solution to my current company after using it at the university.

Last year, we had a blackout for one day or something like that, but since then it has been very stable.

This solution is very scalable because we are using Software as a Service.

We started with two Process Managers, now we have three or four. Also, with Workflow Accelerator, we started I think with twenty users and now we are around seventy.

We only have email support and I would say that it is good.

Because we are using Software as a Service, there are no issues with installation, setup, or upgrades. Just open Internet Explorer, Chrome, or another browser and use it.

There is a saving in time by using the Workflow Accelerator because we have made the process leaner. 

With respect to choosing a solution for our requirements, it was the subject of a discussion that we had at the company. In the discussion, there was both the process team and the team that decided which product to purchase. I chipped in and said I had already used it in university, and said that it was good.

Now that we have it, everybody seems to like it.

We are not using automation and process mining at this time. We are just using the Workflow Accelerator and the Process Manager.

I am happy with this solution but there is still room for improvement.

I would rate this solution a seven out of ten.

My primary use case for this Signavio is mapping processes. I map the main calls and main processes in the company. One of my tasks is to eliminate waste within business processes.

The Signavio tool is very easy to use and it is one of the reasons why I like it. It is also one of the reasons that we have adopted it. It's easy for other people to learn in perhaps one or two hours.

Especially in a company like ours, the product development process is very complicated. It's very complex, and Signavio helps us to make the product development process clearer, faster, and better.

This solution has helped us carry out the entire process-improvement lifecycle in a unified hub by using the Collaboration Hub. We share all of the processing mappings with other colleagues in the company. 

I would say that in seventy to eighty percent of the cases, this tool gives people what they need. There is always ten or twenty percent of the things in each tool that can be made better in the future. For us, this solution makes it faster for us to develop and document processes, and then bring them into the whole company using the Collaboration Hub.

The collaborative features have certainly helped to create a process-centric mindset in our organization, but at the moment, I cannot provide a specific example.

The most valuable feature is the short version of the mapping because it is easy to do.

I find it difficult to figure out how I can better align this solution with my KPIs. I would like to combine the most important KPIs in our processes together with the main Signavio tools.

We have been using this solution for four or five months.

Based on my experience over the past four to six months, I would rate the stability a nine out of ten.

This is a scalable solution.

We currently have five people using Signavio Process Manager and the number of users is increasing each month. Other areas of the organization are coming in, as well.

I have no experience with technical support. However, in the past four or five months, I have received calls from support two or three times. It is the support people asking me if there are any problems. I find that this proactive support is great for me, and I am happy that it works in this way. I ask them something, I give them some information, and I get an answer as soon as possible. It works for me.

We did not use another solution prior to this one. We did not document processes in a professional way. Our interest was in finding a tool to not only document the processes, but everything around the decision process. I think that it is sometimes more important than the process itself.

The initial setup is straightforward and not complex.

It is too early to see ROI, but for some processes, I am able to see how much and what kind of waste there is. It is my job to eliminate waste, and although I cannot say how much money will be saved or earned, it will help with my job.

We started documenting processes by using external consultants and they told me about Signavio. They had compared different systems and they gave us the information. We looked at other possibilities and there were not many. Ultimately, the Signavio tool gave us good performance over the two or three different tools that we compared.

We have not yet begun to use process mining in our company. I think that it is the second or third step, rather than the first.

We do not yet use the Process Intelligence function.

My advice to anybody who is researching this type of solution is to look for ease of use. The most important thing is to make it easy for people to model processes, as well as consume them.

I have only been using this solution for less than six months, but at this point, I am able to find most of the things that I need.

I would rate this solution an eight out of ten.

We use the solution for data modulation and validation.

The solution is user-friendly and has efficient process manager, collaboration, and intelligence features.

The solution's reporting feature could have customization options. Also, it only supports a few modeling tools like BPMN and VAC. Additionally, it is challenging to establish connections while carrying out processes like events and active task objects. Its process intelligence features should provide complete data as well.

For license renewal, they take a day to reactivate the services. It affects the functionality we have developed with the external application regarding fetching the relevant data.

We have been using the solution for two years.

I rate the solution's stability seven and a half.

It is a scalable solution. We have five users in our company.

The solution's technical support team is good. It replies to us within a few hours whenever we raise any issue.

Positive

In comparison, ARIS has multiple sets of models. Also, the visualization of models can be done using the BPMN and EPC processes. In addition, it has a data monitoring model, which is not included in SAP Signavio.

We start with implementing the solution once we get access to its licenses. Further, we use the agile process for deploying it.

The solution is user-friendly. Although, it doesn't provide a custom view for reports, and we have to use third-party tools. They can have a better structure for database folders and repositories. 

SAP Signavio Process Manager is used for business process management and enterprise architecture.

SAP Signavio Process Manager has helped create a centralized repository using an industry-standard business modeling paradigm.

The most valuable feature of SAP Signavio Process Manager is the ability to do business process models.

The ease of use for creating business process models could be improved because the modelling interface is crude and primitive. SAP Signavio Process Manager needs better automatic rendering of data.

I have been using SAP Signavio Process Manager for almost a year.

SAP Signavio Process Manager has good stability. I rate SAP Signavio Process Manager a nine out of ten for stability.

I am using the latest version of SAP Signavio Process Manager. Before choosing SAP Signavio Process Manager, check for its ability to integrate with other applications in your landscape.

Overall, I rate SAP Signavio Process Manager a seven out of ten.