SAP Signavio Process Manager Reviews

SAP Signavio Process Manager is used for business process management and enterprise architecture.

SAP Signavio Process Manager has helped create a centralized repository using an industry-standard business modeling paradigm.

The most valuable feature of SAP Signavio Process Manager is the ability to do business process models.

The ease of use for creating business process models could be improved because the modelling interface is crude and primitive. SAP Signavio Process Manager needs better automatic rendering of data.

I have been using SAP Signavio Process Manager for almost a year.

SAP Signavio Process Manager has good stability. I rate SAP Signavio Process Manager a nine out of ten for stability.

I am using the latest version of SAP Signavio Process Manager. Before choosing SAP Signavio Process Manager, check for its ability to integrate with other applications in your landscape.

Overall, I rate SAP Signavio Process Manager a seven out of ten.

We are building process maps for customers.

Previously we were using a lot of third-party tools for creating the process maps, but using Signavio has really helped us in the building process.

One of the most important aspects of the product is that it helps us, as a global company, bridge the gap between operational excellence and customer experience management. Our team provides solutions to customers and we are able to give them solutions in a graphical format. Signavio enables us to color different processes and attach things, and that has been helpful. We can also quickly visualize our process reality and analyze what needs to be changed.

Process Manager is really helpful in building process maps. Creating them is really easy; the program is user-friendly.

Also, although we haven't used it yet, its integration with SAP Solution Manager is a good feature we were looking for.

It also provides us with a software-agnostic solution.

There are a lot of challenges with Process Manager. For example, we wanted to create a process map from an Excel sheet, but Signavio doesn't have that capability. I have raised this issue with Signavio support, but it is one of the bottlenecks we are currently facing. The solution has helped us a bit to optimize our process, but not fully.

Another disadvantage is that if you want to connect with SAP Solution Manager, you have to purchase a different license. They should have one tool that provides an end-to-end solution, instead of having it in bits and pieces. If it could be sold as one package, that would be really helpful.

In addition, Signavio doesn't support uploading process maps, the graphs, from Visio. If you have something customized in Visio, the pics are not in a compatible format.

Signavio is way behind its competitors. I don't know how things are operating since SAP took over Signavio, but there are a lot of areas where they have to improve. Those features I mentioned are needed now because of the global pandemic with people working from home.

I have given a lot of feedback to the Signavio support team and it seems they're working on it, but we have not received a solution that fully satisfies what we need.

I have been using SAP Signavio Process Manager for two years.

I'm satisfied with the stability of the solution, but there is still a way to go.

The scalability is good.

Signavio's technical support is good. We get responses within a day when we send an email, so we are satisfied.

One concern is that it would be really good if they could have followed up on the tickets I raised a year back. I submitted a lot of complaints and solutions and they could have replied back to me: "We are already working on it." I followed up on things after six months or a year. If they could have done that, it would have been really good.

Also, now that SAP has taken over Signavio, I want to know what new features and functionalities they're working on. It would be nice if somebody could give a small demo. That would be really helpful.

Neutral

I used other solutions. Our company switched to Signavio Process Manager when we heard it is a market leader. We explored it and we found better features.

Signavio has a user-friendly interface and a lot of features and functionalities. Even if it has a lot of room to improve, compared to what we were using before, it has better features and functionalities.

We are using it as SaaS so there isn't much deployment. You just have to use the URL and the password. The deployment doesn't require much help from IT, but what IT did help us with was the security aspect. But IT's involvement was very minimal.

The deployment didn't take more than a day or two.

Comparatively, it is a bit costly when you look at similar tools with similar features.

There is a lot of competition and Signavio has to improve its features and functionalities.

Definitely go ahead and look at Signavio. Check whether it meets your company's requirements. Overall, in comparison with other tools, it has good features.

We primarily use Signavio for global process documentation, process discussions, and process management (process owners).

We are running Signavio on IaaS (our own cloud) and Signavio Names is on-premises.

We also use the Signavio Dictionary function as a glossary of our business terms, and to manage the process roles. As we have more than 25 offices around the world and selling in more than 55 countries, we can not map functional roles on the Swim lanes chart. This would not work.

The process roles feature is crucial for us, as this is the way the people know what they do.

If you talk about what BPM has done to your organisation, then I would more see this as the refined question to ask.

The most important thing is to understand is that it is not about Signavio. Rather, it is about managing your processes and having process managers (process owners), with the goal of improving your processes.

It is crucial to use a BPMN capable software like Signavio, but you need a process automation engine to improve your processes, and this is what Signavio is missing! The effective workflow can not even reuse the BPMN diagram.

But to answer the question, Signavio has helped our organisation in the following ways:

We started with having 250 processes documented when we used Signavio, whereas now we have about 1,600 processes (global standards in production) and more than 8,000 processes in the system (this is like a knowledge base).

The easy-to-use Signavio has significantly helped us to climb to maturity, but we are using other tools to automate our processes. We are importing the Signavio processes and automate them using the automation tools.

This is what we use and find most valuable:

• Quick modeler; as the process interview can be done by everyone. The Gateway is missing, which is a shame because others have this feature.
• Signavio modeler; this is our bread and butter functionality, although it is missing process variants, localisations, and no "To Be" process management.
• Dictionary; this is an extremely powerful function that helps us to understand who does what, system and data usage, capability, and Business Term Management.
• Collaboration Hub; we name it the Zespri process Portal. It is the one place to go, and a single source of information of truth.
• Process management/Process governance is what we think Signavio is very good at.

It is missing workflow functions. The actor's email is stored in maps, which makes it unusable.

The reporting is too slow and there is a limit of 250 processes. There are not many reports available.

The governance report is only available on the dashboard.

There is no metadata and everything is on a map level. Process owners have to be entered into a single map!

There is no functionality for variants of processes.

There is no "To Be" process functionality. We have established a time-consuming workaround.

The copy function is only a one to one process if you like to keep your revisions/versions. Folders cannot be copied.

The number of bugs has increased a lot and it is still rising.

I have been using Signavio for more than five years.

Daily stability is ok. Mass uploads of processes and dictionary items will break the system, and process uploads are not managed properly. Some imports will complete only halfway or not at all.

We have 280 modelers and more than 8,000 Process Maps (As Is and To Be).

I guess we are a very heavy user because, for the past six months, we have reached our limit.

Customer service/support was great in the beginning but is now extremely poor.

You can feel that Signavio does not like on-premises any longer, as they try to push everyone onto the cloud-based SaaS.

If you are experienced then it is really straightforward.

Everything in-house for the application level and we used our service provider for implementing the IaaS component.

SaaS has no setup cost, just licensing fees.

We have looked at more than 100 other solutions, and Signavio was selected because of its ease of use and the portal. We had an enterprise workflow solution, but the workflow was not that important.

For data mining and process intelligence, there is a lot of software out there that is better and cheaper.

We prefer to have an on-premises solution, as we can choose what version we are using. With more and more bugs showing up, that is a big benefit.

Overall, this is a good solution, but process automation is missing. This is what drives real improvement. Be careful about their sales promises and create a SLA if there are lots of people using it. We have some bugs that have been hanging for more than nine months.

Also, we believe that there are lots of process mining companies out there.

My advice is to check out what the product offers, see what fits your needs, and see what the prices are.

I compare Signavio with an amazing car that has very comfy seats but no motor under the hood. That seems harsh, but think about it: the power is the automation, as this delivers value by minimizing risk, saving costs, executing faster, and improving precision.

In summary, Signavio has helped us a lot in terms of becoming process-centric, but it is not enough and you need other tools. Most importantly, have a BPM methodology in place. We use BPTrends with help from Roger Tregear.

• Document processes as a baseline for further improvements 
• Design to be processed for ERP transformation (MS Dynamics)
• Training material for new employees
• The connection between several other pieces of information (templates, work instructions, learning videos etc.) which is very helpful for employees
  5 process managers designing processes
• 2000 employees with collaboration hub licences to have access to all processes
• Training videos based on processes in Signavio
  
• Introduction of a new ERP system based on designs to be processed

Employees love the intuitive nature of the collaboration hub and use it as their knowledge center. Access is very easy and the processes are intuitive. 

Even people that were reserved in the beginning love this tool now. Thanks to Signavio we have taken a big step from "Why can't we continue with the processes in Word documents" to "Wow, that's amazing".

We could increase the transparency and speed for the new ERP introduction. The status and changes by the new system are now clear to everybody and it is a great tool to train the people.

• High acceptance of the Signavio Collaboration Hub by our employees (what is the highest value for us)
• Easy to use for process modeling users by drag and drop
• Modeling convention check automated based on the defined setup
• Easy access for collaboration hub users by single sign-on
• Linking different processes to each other
• Collaboration, everybody can contribute to process improvements
  
• Excellent deployment program
• Fast response to questions/issues
• IT feedback "fastest and easiest Single Sign On (SSO) we have done so far"

• There are some small graphical bugs, but they are addressed immediately by Signavio to their product development team.
• The Stanard process model based on best practices would be helpful. Especially if there are no processes in place already to have an outside view on best practice models.
• Document management system to mange templates, checklists, work instructions. upload is possible but no version control etc. Signavio is not a document management tool yet.
• Focus also on other big ERP solutions (not just SAP).

I have been using Signavio since the beginning of 2020.

No issues with stability (SaaS).

High acceptance of the Signavio Collaboration Hub by our employees (what is the highest value for us). So we use it in all legal entitites.
Also there are interfaces to other IT solutions that are helpful, e.g. EAM

Support has a fast response to questions/issues.

We used MS Word.

Implement a professional BPM tool to make processes available to everybody

Straightforward initial setup, that was well prepared and all our questions could be answered.

We used the SIgnavio team (Premium Deployment Program)

We saw ROI in 12 months.

Due to COVID the deployment program took place remote via GoToMeeting. But it worked very well and the whole program was well prepared and very helpful for us. We chose the premium deployment program, which allowed us to continue with monthly Q&A sessions with Signavio. This was very helpful for us and together with the Signavio consultant, it was more like a real team-work. We really appreciate that.

Signavio is not the cheapest provider but also high value.

We evaluated several solutions.

Signavio is a great BPM tool with high acceptance among our employees

We use Signavio for group-wide digital transformation and standardization. As the largest private hospital group in Switzerland, we are dependent on keeping pace with digitalization and new business models. Signavio helps us to absorb the complexity and to create effective solutions. the planning and deployment of RPA is also supported and simplified. A deeper understanding of the correlations can be achieved with the consistent use of Signavio and process modeling. This is necessary to continuously offer customer-centered services and products in the existing VUCA world.

Signavio has helped us to understand the complex processes and procedures and to make problems transparent. the consequent approach of process modeling and conception helps the company to increase the digital transformation and operational excellence. The conceptual work in the field of digitization and IT-alignment has improved extremely and the quality has increased, which in turn leads to cost savings and time reduction. This in turn leads to a process-oriented approach to thinking about the whole company.

As a business transformation suite, Signavio offers a number of integrated helpful tools. The Process Modeler helps with the conceptual work, but is directly integrated with the components of the Workflow Accelerator (Automation) and the Process Intelligence (Mining). This makes Signavio an indispensable service package. The Workflow Accelerator helps to quickly and easily improve efficiency and automation without the need to customize expensive ERP systems. Process Intelligence helps to get deeper insights of process behaviour.

Signavio already offers a wonderful range of functions. If variant management and customer journeys are optimized, Signavio can definitely bask in the glory of BPM tools.
We also see optimization potential in the management of licenses, e.g. no named users but rather floating licenses and integration into the company's active directory. Especially in the area of workflow accelerators, where processes are automated and users are only involved on a monthly basis, named user licenses to become extremely expensive.

I've known Signavio for over five years.

It's always running. I've never major problems regarding availability or stability.

Scalability was one of our main criteria in the evaluation. Signavio best met this criterion.

The technical support is excellent!

We had another one in use but it didn't provide the same functionality and couldn't offer the simple scaling as Signavio does.

The initial setup was very quick and it was an easy introduction to start with the first work!

We have set everything up with our internal know-how but can confirm that there is a strong support team at Signavio.

Please check your scope of application and choose and negotiate the right pricing model 

Adonis, ARIS, Bizagi, Visual Paradigm, iGraphics.

Just have fun with a great tool!

We use Signavio for process modeling, design, and analysis.

The most valuable feature is usability.

The biggest benefit of using this business transformation suite is the combination of all of the modules. There are many components like process intelligence, modeling, designing, and presentation.

The licensing model could be better.

I have been using the Signavio Process Manager for many years. In this company, I have used it for two years and in other companies, I have used it for between three and five.

This is a very scalable solution. Since it is cloud-based, you just have to deploy the link that gives access to it. We use it in 18 different locations in Switzerland and it is no problem to deploy it anywhere, at any location.

We have about 13,000 users.

We are very happy with the technical support. They are fast and the team is competent.

This is a SaaS solution and it was easy to set up.

Signavio has a customer board that has input with respect to future feature developments. This is something that helps move the product forward.

This is one of the best solutions and it is easy to implement. When you are deploying to more than 10,000 users, the usability has to be very high. We are happy with the product and I would definitely recommend it.

That said, I think that the licensing could be improved.

I would rate this solution a nine out of ten.

The primary use case of this solution is to raise process maturity in this UK government agency. The organisation is a 'trading fund' which has both publicly funded and commercial produces and services.

We began, in 2016, with a very low level of process maturity. Some inconsistent and non-standard policies and procedures had been published on the corporate intranet. There were no BPMN 2.0 workflow models or process architecture to any industry-standard; mainly models produced in Microsoft Visio or PowerPoint.

We needed to raise awareness of the value of effective business process management, document processes consistently and promote process performance management across the process governance roles prior to moving into process improvement and automation.

One if the biggest drivers for this was our ISO 9001:2015 certification which is a contractual requirement for some of our biggest customers.

So we are looking for the solution to help raise our process maturity from a zero base through: awareness of the value of process management, understanding what we do and proactive performance management of cross-functional processes - to help break the silos and shine a light on the pockets of activity that are not aligned with business strategy.

We didn't want a solution that produced a static diagram such as is produced by Visio, we didn't want process models to be something that sat on a shelf and were never looked at. With this solution, the models are living: stakeholders can go to them for reference or comment. The whole process architecture can be navigated by drilling-down or following lateral links. Documentation and custom fields can be linked with and displayed in the models.

We are still on a journey with the adoption, but we have some users outside of the core team in functional areas that we have trained to be modelers and they are happily using it.

Signavio has also awoken the organization to the reality of cloud adoption and the deployment of managed SaaS solutions.

An example of how this solution has improved our organization is the modeling of baseline and target processes and architecture for our HR department.  HR are implementing a new IT application (Ciphr). We approached the project with the recommendation to model their baseline processes prior to looking for an IT solution. This enabled them to do 3 key things:

1. Have a legitimate cost and resource baseline for benefits tracking

2. Enable the identification of 'change impacts' on functions, roles, processes, and other process model elements.

3. Provide a basis for 'what if' simulation of target models prior to deployment. 

When the IT vendor arrived to run configuration workshops, HR had the majority of the information they required at their fingertips. This made it easier than it would have been otherwise and now HR recognizes the benefits of using this approach.

Although it was difficult to convince them upfront of the benefits,  HR are advocates for this approach and the Signavio solution.

I would say that this solution gives everyone in our organization everything that they need to effectively manage their processes.

It has helped us introduce process thinking and most people have embraced it. I think that it will help the careers of managers because they can now visualize and understand their processes and how they link upstream and downstream. 

The model validation is valuable because many different people model in different ways to different standards. We have enhanced this by using the Workflow Accelerator functionality to deploy model approval workflows.

The Collaboration Hub allows us to share the models that we've captured and to get comments back, and we don't have to all be in the same room at the same time to do this.  Stakeholders can use their personal devices (even mobile phones) to collaborate and progress workflows.

We are using the simulation capability in Process Manager to accurately model how much things cost and how long they take at present. This enables us to simulate new designs safely at low cost prior to any significant investment in deploying new processes. 

The simulations will allow you to model where you are now, where you think you want to be, and check that it's going to work. 

This solution is very intuitive.

The integration of the Process Manager, Collaboration Hub, and Workflow Accelerator works very well. Now that the organisations process maturity has increased, we are looking at purchasing the Process Intelligence module to allow us to more easily measure and understand our current processes for LEAN six sigma process improvement projects.

We've seem previews of the new 'Velocity Edition' which is the latest release and we are looking forward to deploying the process performance dashboards in the Collaboration Hub.

The solution can enable us to carry out the entire process improvement life cycle from a central hub. We use the Lean Six Sigma methodology for improving processes, but there isn't specific functionality in the solution, at present, to support this. More support for process improvement methodologies such as Lean Six Sigma would be good.

We are trying to get help to up-skill our modelers and show us how to use it fully.

I have worked in many different organisations and have always had a vision of trying to improve processes and having a solution like this that ticks all of the boxes.

3 years.

This solution is stable, the only issues we have had are on our side and not with Signavio.

This solution is scalable. We started quite small and we are still small in the number of users, but Signavio is over-provisioning us. We are gradually ramping it up as time goes on.

The technical support is excellent. They cheerfully guide our own internal support team to resolve issues that lie with us rather than with Signavio's solution.

We previously used IBM Blueworks Live in this organisation and I have used it in other organisations previously.

We switched because we found that the Blueworks interface was inflexible and often produced messy and very limited models.

The initial setup was straightforward. It was easy and fast. 

It is browser-based and cloud-hosted.

The deployment was done with Signavio.

This solution has helped us save time. We have done some studies in simulations where we've contrasted where we were before and where we are now - contrasting the previous unwieldy process models with the new optimised ones with fewer tasks, roles, lower costs and higher quality and speed.

Signavio is about the same price or cheaper compared to IBM Blueworks Live. The Collaboration Hub is an annual cost and enables 1,000 users to navigate published content without the need for a license (you can configure it to certain email or network scopes).

I had not come across Signavio until we undertook an extensive requirements gathering, market research and tender project. Signavio was 'head and shoulders' above the other 40 solutions we evaluated and is also one of the most inexpensive. 

Appian was another solution that was evaluated, but they are very expensive. It's a multi-hundred thousand-pound solution. Signavio is easier to get into and to build up.

There was one other good solution, Orbus, but it's not a cloud solution. It was an on-premises service solution.

Some other solutions could do what we wanted but are very complex and so large that you don't know where to start. Other ones such as IBM Blueworks Live is simple to use but it's limited in terms of the flexibility.

We chose Signavio because it is intuitive, very comprehensive, relatively inexpensive and is a SaaS solution.  It's a very good balance of the most important requirements.

Our head office looks highly professional - it is modern architecture of metal and glass - it looks impressive - so you would expect the processes that go on within it to be super-slick. We are getting there now.

When I joined the organization in 2016, it took weeks to get a laptop issued for a new starter. We still have a lot of work to do to model processes and manage them properly.

We don't use the process intelligence function at the moment, but I think that we need to. We will be speaking with Signavio later today. We are interested in process intelligence, but we don't have it yet.

My advice would be to engage with Signavio. Get them to help understand what the issues are, particular issues for the organization. They are quite good at guiding you to what the best products are to use and how to use them.

Start simple and build on it.

I would rate this solution a ten out of ten. 

We are using it in a mixture, actually. We have got our business-as-usual business analysis activities and we are getting our business analyst to model the processes that they would normally draw up in their day-to-day activity. Instead of doing it in Visio, we are asking them to do it in Signavio to get the depth of the information that we actually need for the process plans.

Things like attributes, the full details of the task descriptions, the full roles and all that is recorded and then filed centrally. What we are also doing is we are trying to expand our scope. This has been a project for us and what we are trying to do is develop it into a product so that we have got backing. We can then go out to different business areas and ask them about some of their processes. We will help them with the challenging parts of the processes. Like we will draw out the plans for them, show them what it looks like and what we can do for them. During that, we would identify pain points and again it is all kept centrally. Then we can feed that back to them. So those are our two main use cases.

For me, one of the main improvements in our organization has been the removal of duplication. We have business analysts across the organization and the business areas that are the ones that are generating the activity. So it is either in a product environment or it is an enterprise technology environment. What we have been able to do through the tool is to identify where business analysts are working on two different things and potentially they can link up efforts. So deduplication for us is one of the main areas things have improved.

For me, the features I find most valuable are definitely in the Collaboration Hub. That is something that we are developing. We are getting more users on there and becoming more familiar with it. The new version is definitely much better that way. The modeling is obviously very important. As a business analyst, when you go from muddling about just using Vizio without using a particular standard and then you go to Signavio you end up modeling to a standard. In a way that can sometimes feel a little bit restrictive. But once you get to understand what the tool is doing for you in terms of giving you the hints and tips and helping you draw plans effectively, it makes a better model in the end.

I see that as a benefit. If you need to do process modeling, I think the tool itself is really good because you can just type in what you want in Quick Model and then that can draw a simple process for you. If you are going from being a business analyst with lots of modeling experience but you had never modeled to a standard and then go to the tool that can be a little bit restrictive initially. Well, then it turns into a benefit because you start using the tool that you are supposed to in the way you are supposed to use it.

One thing I'd like to see changed and improved — bearing in mind we do not use the full functionality — is custom reporting. One thing that I found is in order to get us mobilized, get the processes modeled and get the right information out, we have had to use the API to create some custom reports. I would say making the creation of custom reports easier for the end-user could make it a more versatile solution.

We have not had any stability issues other than recently when they updated to Velocity. You could expect things like that to happen when a new product comes out. Apart from that, it has been 99% stable.

I think the usage can be scaled quite easily. It is very easy to onboard someone. It is also very easy to show them, and there doesn't seem to be any restrictions in terms of the number of users. Right now we are quite small in terms of numbers compared to some organizations. When we need to scale I'm sure we can.

Dealing with tech support has been pretty simple. You raise an issue online, then usually get an automated response back. Anything that is a major issue has been dealt with and gets a higher priority. Anything that is more of a request for something that would be nice if we could do takes a lower priority. We've raised some of those issues as well.

In terms of the relationship with the company, we've got a number of key people that we do speak to. It is a mix of the sales side to the financial side to the technology side. It is nice, but you've got to accept that in a bigger organization and to improve the processes or to give better customer service that you are not always going to be able to speak to one particular person. 

Personally, I've spent a lot of time working in Visio. I've only been at the BBC for five years and then my previous employer worked in Visio. Going back a bit further, I did a piece of work with an SAP installation quite a while back, so I understood the importance of process. Lots of people don't. Over the years, besides working at the BBC, I always found processes for what I do. That is just my approach to things.

When we started going to conferences and were listening to certain people talking about their process, the central repository and such, we tried to understand how that would work in practice. We were using Visio at the time while other people were using things like Lucidchart — you know, free versions, or open-source Business Process Management.

Our priority became to get a central repository. So even without understanding what the tool could do in terms of the modeling, it gave us the central repository and I think the rest of the experience with the tool has been a bonus. It was through going to conferences and having a desire already to use processes more effectively that we made progress. We wanted to translate that to something the end-users and the senior managers would like.

The initial setup was pretty straightforward.

When we went to deploy we went with a consultant BPM-D (Business Process Management -Discipline). We wanted them to help us with our selection because we are a public service organization. We have to go through a particular process to procure anything to make sure that we are following and conforming to standards. So we went through a procurement process, scoped the products accordingly and awarded the contract to Signavio.

Our return on investment is intangible at the moment. Again, it's because of our operating model. We have been trying to find savings, but again, it's difficult to achieve unless you are actually looking to relate it to headcount. It's a challenge and we are not really set up like that in our organization. More recently, we started looking at cost avoidance and so we're looking at that as an angle in terms of return on investment. We are looking at how long it would take us to do it the traditional way.

I can't remember exactly which solutions we were evaluating before we chose Signavio. There were five on the shortlist. We purposely went with a consultant to use their consultancy experience to help us select the right tool because we didn't have that kind of experience. So we used their experience and their guidance to tell us what the top BPM solutions were on the market. Then we pulled together the requirements of what we actually wanted to get out of the tool we selected and got the consultants to do demonstrations to compare and contrast. 

They all had the same criteria to follow and they demonstrated the options to a group of people. It wasn't just myself and my manager, it was a group of people who would be using the tool.  We scored the options based on the criteria and basically Signovio came out top in terms of about five or six different areas that we were evaluating like costs, ease of use, performance — all those sorts of things were taken into account. We just crossed products off the list initially. One was ARIS and another was Bizagi. 

One of the important things for us when we were looking at solutions, was the ease of use. A lot of other solutions out there were just like Visio. The interface for Signavio is good. It is easy to use. It is self-explanatory. I can't really say much more about it in that way. The ease of use affected the adoption in our organization massively. If it had not been easy to use and people were struggling with it, then they just would not have used it. So I'd say it's quite a high factor in making a choice.

Because we are still not using it to its full capacity, it is difficult to really assess the solution's integration, process modeling, mining, and automation thoroughly. A lot of that is because of our own business decisions and being able to get the data that we need to do these simulations in mining. But we can see that people who work with it benefit from these things and we know there is more potential. It is just that we have got to sell that idea on to the rest of our management.

The solution does enable us to carry out the process improvement life cycle. We do not have a completed example yet. We've been working on an HR onboarding process where we've been able to put that into the hub. But again, because of our business model and the way we set up, we have had to hand that project over in terms of work packages for delivery to the business department and we've not got sight of that since it has been handed over. 

The solution's functionality doesn't quite give everyone in the organization what they need. But again, that is only because we are still in the early days of working with people to get them up to speed. The majority of people are used to process and understand process planning. So we are trying to get more of the end-user community involved in using the collaboration hub. So I'd say we're still on that journey.

I would say for business analysts the solution has actually improved that group's workday by reducing the time it takes for them to model a process. We have not been able to do that yet on the same terms with our senior management team. We are still building the process-centric mindset in the organization.

The advice I would give to people looking for a BPM solution would be to look closely at your requirements. Don't be pushed into anything by consultants. Listen to what they've got to say. You will have a gut feel of what you want to do and when you actually look at the tools that are out there it is easier to make your decision.

On a scale of one to ten where one is terrible and ten is great, I would rate the product as an eight only because I think there's always some room for improvement.

In my case, representing the procurement department, we use it now for process mapping of all procurement processes, such as source to contract, procure to pay, and supplier management. First, we map and analyze the current process, then we determinate situations that can be optimized or improved based on our process mapping.

We knew we needed to invest in Signavio because we are a large company with around 15,000 employees and multiple departments. It was impossible to have an overview of all the processes that we have, including processes that are linked to each other and that we might have in Excel, Word, or PowerPoint. How do you bring all of these together to identify possible redundant or contradictory processes? Putting everything into one solution gives us the efficiency of mapping everything and knowing where we might need to focus to make it easier, faster, and leaner for everyone.

In terms of how Signavio has improved our organization, take our supplier onboarding process, to name one concrete example. In the past it took around 18 steps, so we mapped them in scenarios to identify double work, reworks, and things that took much more time than they should. Today, if I look at the new process thanks to Signavio, we were able to reduce it from 18 steps to six, so you can imagine the amount of effort reduced, in terms of people touching the process and time touching the process. This is an example of how we use Signavio to reduce process cycle times.

The solution enables us to carry out the entire process improvement life cycle in a unified hub, because we have all the processes mapped so we can check at the lowest level of detail. We do not only see the process overview but even the activity or task level.

I think the solution's functionality provides everyone in our organization what they need. I am not a superuser, but more of a standard user. For the requirements we have today, at least in my team, we are covered.

I do not use the process intelligence function personally, but my team uses it. Of course, it has affected the way we approach business transformation. We use Signavio to map our processes and identify bottlenecks, double work, and reworks. We eliminate those and make the transformation from a bureaucratic process to a user and customer-friendly process. We don't use it on a daily basis, but we do use it on a regular basis to identify these issues.

The process intelligence has also provided insights into how our organization is actually operating. One example could be that by identifying our processes, we can identify how we organize our team. If you optimize certain processes, you might need fewer resources and you can allocate those resources in areas of the process where you might need more support.

Signavio enabled us to identify a few processes that could be improved. We removed a bottleneck by mapping the process and using the intelligence module, in order to identify where it was redundant. We then removed parts of the process to make it leaner. Another example is on the compliance side, where Signavio helped us identify that we did not check all checkpoints in the process so we could be leaner and even more compliant.

The solution has improved employees' workday functions. By reducing bottlenecks, reworks, mistakes, and unnecessary activities, employees can focus on adding more value activities and eliminating or at least reducing non-value-added activities.

The collaborative features helped our team create a process-centric mindset because there's no process in any company that is not cross-functional. Every process touches another function. Taking the same example of supplier onboarding, it enforced the collaboration between accounting and procurement, minimized the effort, and therefore made the collaboration even smoother because you don't fight about bottlenecks on the reworks. You have one lean process from both sides.

There are many valuable features, of course. I would say the main value of Signavio is to have your current process map in a way that is easy to read and derive optimization actions to make it leaner, faster, more user-friendly, etc.

Another great feature is the visualization, which is easy to see and read. How they map the process is also very user-friendly, with drag-and-drop functionality. Also, it's a very self-explanatory, user-friendly solution.

I would rate Signavio's ease of use as eight to nine out of ten. I am not a process management expert, but more of a business expert, yet I don't need much training to use it.

In terms of process modeling and automation, I can only speak on the process mapping feature, because that is the area I'm responsible for. I would rate it at a very, very high level. Besides ease of use, it is actually very professional in terms of its visualization. We even use it for external compliance audits and the like.

I would like to see more predictive analytics. The tool already has all the process maps, but it could offer a more proactive improvement offering. For example, they could put a little bit more machine learning behind it.

I am not a technical person, but so far I have not seen any performance problems.

As we mapped all of our process, we started with the simple ones and we've scaled up to the complex ones. As of today we have all of our process in.

For me it sounded simple, but I don't know if the people behind it found it to be complex.

It is difficult to specify how much money we have saved in Euros, but I can name you as a percentage. I think Euros depends on the volume, but a percentage is determined more by the specific use case. In the case of supplier onboarding, we reduced the time from around six days of onboarding a supplier to a 24-hour service level.

I think that this solution makes a lot of sense if you want to integrate many processes. If you do it for a single process, you might get some advantage, but you will not get the most out of this solution, which is made for bringing in different topics and processes and mapping them together. It also helps you decide where to split or eliminate roadblocks in order to make it leaner. The more processes you put in, the more Signavio makes sense.

I would rate it between eight and nine points out of ten. I think it's a super-advanced, easy to use solution that brings added value that we need. As a non-key user, but someone who uses the system from time to time for needs that we have, I find it to be a great solution.

We can use workflow manager to create forms. 

SAP Signavio Process Manager's UI is not user-friendly. Its pricing is also high. 

I have been working with the product for two years. 

I rate the tool's stability a nine out of ten. 

I rate SAP Signavio Process Manager's scalability a ten out of ten. My company has more than 150 users who use it daily. 

I rate the tool's installation a nine out of ten. It takes eight months to complete. One to two resources is enough to handle its maintenance. 

The tool's consulting team implemented the product. 

I rate the tool's pricing a nine out of ten. 

I rate SAP Signavio Process Manager nine out of ten.