ServiceNow Security Operations Reviews

It's for internal and external security. There are some things that ServiceNow does. It's to do a comparison study. I just turn the numbers over.

We create the SSO catalog packages and such through ServiceNow.

We get an invoice or a statement, and we work off of what the client needs to have. A lot of times, I also go back to the business users and try to derive better requirements as they're not very good at it.

It does not have any good qualities.

The solution is stable.

Technical support has been good. 

You can't connect to anything. You've got to open more windows and know the right thing to ask for. It's a pain.

It doesn't interact with things very well. It takes a long time for them to set up an SSO catalog. It takes a long time for them to pull our security review. That's our pain point. The only thing you can do is, if you have a demand, you can attach a story to it. If someone already created a story, adding it to that demand is difficult. There are a lot of waterfall approaches with ServiceNow.

I've used the solution for the past year.

The solution seems to be stable. There are no bugs or glitches. It doesn't crash. 

I haven't dealt directly with scaling the solution and therefore cannot comment on it. 

We have 2,000 people using the solution.

We have our own tech support. Their support is good as well. They're very strong in the security role.

We used to use Jira. Jira was really good, and somebody knew ServiceNow and changed us to that.

I didn't get involved in the initial setup. That said, I would suppose it's complex due to our needs.

We don't have enough staff to maintain the solution. 

I'm not aware of the exact pricing. It's not an aspect I deal with.

We also work with ServiceNow since they're in-house. Our cab calls and security reviews are all done through ServiceNow. We might set them up in Azure or AWS. However, it still has to clear with ServiceNow.

When things are set up correctly it goes really smooth, however, it's getting there that takes time.

I'd rate the solution seven out of ten. 

We are a solution provider and ServiceNow is one of the products that we implement for our clients. Of the different ServiceNow modules, we are familiar with several, including Security Operations.

ServiceNow integrates with the helpdesk and our clients use it to manage their tickets. It is also used to keep track of security incidents and run periodic scans.  

My favorite feature is the application vulnerability scanner.

The threat intelligence module needs a better dashboard.

Having a single, unified dashboard that gives me a 360-degree view of all of the modules would be very useful.

I have not noticed any issues with stability.

Scalability has not been a problem.

The technical support is very good.

I have not personally deployed this product but from the feedback that I have heard, my understanding is that it is pretty easy.

This product is a good value for the money.

This is a product that I recommend, although I would advise consulting with them before beginning the implementation.

I would rate this solution a nine out of ten.

Deployment to customers looking to vastly reduce security incident response time and have an auditable trail of the post-mortem analysis on security incidents.

Reduces time to closure and closure metrics for vulnerabilities.

It has deployed a process framework to support a commonly unstructured security operations team.

Integration to other security tools allows for a consolidated view of all vulnerabilities, incidents, etc. for all sorts of leverage in a single platform to assess governance risk and compliance as well as an enhanced, enriched intelligence.

Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.

Definitely a slick solution based on the ServiceNow platform. It is easy to learn, deploy, and administer. A good array of integration options to the most popular security discovery tools, and integration with the rest of the ServiceNow platform provides huge benefits.