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PeerSpot user
Systems Test Manager at a transportation company with 1,001-5,000 employees
Real User
The latest version can be used for mobile testing, but more effective object mapping for Citrix systems is needed.

What is most valuable?

Keywords-Driven frameworks and Data-Driven Testing (DDT) methodologies used for building effective frameworks.

How has it helped my organization?

The fact that the latest version can be used for mobile testing.

What needs improvement?

A more effective way in Objects Mapping for applications built on domains/platforms such as Sliverlight, and Citrix is needed.

For how long have I used the solution?

I've used it for three years.

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SmartBear TestComplete
October 2024
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How are customer service and support?

Technical support can be improved by being more efficient in responding to questions.

Which solution did I use previously and why did I switch?

Used some other products, but this was found to be the most suited for business requirements.

How was the initial setup?

The initial step was straightforward which was made by carrying out a POC and the decision was to go for this solution.

What about the implementation team?

Following initial training by the vendor, the implementations are done in-house.

What's my experience with pricing, setup cost, and licensing?

It is value for money, and different licensing options are available.

What other advice do I have?

Fig 1: Building of Automation Testing framework.

Fig 2: Automation Testing Results

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user409368 - PeerSpot reviewer
it_user409368Director of Product Management at a tech vendor with 201-500 employees
Vendor

Hello, Thank you very much for your feedback! We will use it to improve TestComplete.
Could you please elaborate on what specific aspects of the application you would like us to improve as demonstrated in figure Figure 1 and Figure 2?
Regards,
Masha

it_user69072 - PeerSpot reviewer
QA Manager at Airpush India Pvt Ltd
Vendor
Automation testing using TestComplete

For more than a year, I've been working on automation of functional testing, regression testing using TestComplete. It's a paid automation tool.

It's an little tricky to learn and use but quite similar to Selenium. You can use xpath, record and play to script test cases.

Pros:
- Similar to Selenium IDE, you can record and play test scripts
- Similar to Selenium webdriver, you can create test scripts in VBScript, JScript, DelphiScript, C++Script or C#Script. (personally, I liked VBScript)
- Test results logs helps in finding precisely the issue where test failed
- Tests can be recorded in keyword driven or screen capture modes
- Tests can be created for regression, functional, DDT (data driven testing), ODT(object driven testing), and so on
- Can easily do cross-browser testing

Cons:
- Automated tests can not be run on Mac OSX
- No support for mobile testing automation (though there is a package 'seetest' which can be integrated with TC)
- It can not read xpath values for browsers other than IE, Firefox, chrome, Safari.

Also, you can learn about TestComplete by this book(written by Genndiy Alpaev and reviewed by me):

https://www.packtpub.com/application-development/testcomplete-cookbook 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user340998 - PeerSpot reviewer
it_user340998Software Quality Analyst I at Bentley Systems Incorporated
Consultant

In our organization we are using TestComplete for desktop based application using Visual Basic. Not using record and play back because this technique is not stable and must be used for learning purposes. We have very comprehensive set of regression testing integration with Jenkins. Yes you are right it need alot of improvement in web and mobile automation. For web based application I would personally recommend to use Selenium Webdriver using Java.

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Buyer's Guide
SmartBear TestComplete
October 2024
Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
it_user347607 - PeerSpot reviewer
Technical Leader at a tech services company with 10,001+ employees
Real User
I was part of a systems architecture team and we were looking into various kinds of automation tools. We found this solution to be the most complete tool.

Valuable Features

It allows me to invoking an application and then to browse the application. I've done some good research with TestComplete along with Google Earth.

Improvements to My Organization

I was part of a systems architecture team and we were looking into various kinds of automation tools. We found this solution to be the most complete tool.

Room for Improvement

More APIs could be added.

Use of Solution

I used it for six months.

Stability Issues

I didn't encounter any stability issues in my short tenure, although I remember invoking the application twice although there is was an instance already open.

Customer Service and Technical Support

Customer Service:

I haven't had to use customer service.

Technical Support:

I haven't had to use technical support.

Initial Setup

Initial setup was easy, but implementation was a little tricky initially. I could not find any sample projects that I could use as a guide.

Pricing, Setup Cost and Licensing

It's open source, so it's free.

Other Solutions Considered

We looked at other solutions, but this was the most complete.

Other Advice

It's a great tool that covers many features and is straightforward with logs.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user340986 - PeerSpot reviewer
Senior QA Analyst at a financial services firm with 501-1,000 employees
Vendor
It helps to organize test runs using the Test Items page of the project editor.

Valuable Features

  • Data driven testing using Microsoft Excel
  • Viewing properties of objects using Object Spy
  • Organizing test runs using the Test Items page of the project editor

Use of Solution

For versions 8.X to 9.20.2460.7, I've been using TestComplete for about four and a half years.

Stability Issues

It seems to crash once every two to three months.

Customer Service and Technical Support

Customer Service:

7/10

Technical Support:

7/10

Initial Setup

For a node-locked license, it's pretty straightforward. For floating licenses, it's a little more complex because you have to set-up the license manager and do a little bit of configuration on the computers that use the floating licenses.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Sr. Software Quality Consultant at a tech services company with 501-1,000 employees
Consultant
We're able to perform NPAPI test runs on Chrome, but the ExtJS extension and reading of JQuery standard modal screens is still not so good.

Valuable Features

Test Runs on Chrome. Test Runs are faster than the previosu version.

Improvements to My Organization

After NPAPI was unsupported by Chrome, our test runs were halted on Chrome for a previous version of TestComplete. Started running again with version 11.11.

Room for Improvement

ExtJS extension and reading of JQuery standard modal screens is still not so good. For Automating ExtJS based systems you have to do record and playback to extract methods and no substantial documentation has been provided.

Deployment Issues

None.

Stability Issues

The product is relatively stable.

Customer Service and Technical Support

Customer Service:

It is quick.

Technical Support:

Not so helpful most of the times. They always fail to produce a work around.

Initial Setup

It was easy.

Implementation Team

In-House.

Pricing, Setup Cost and Licensing

Do not buy all the modules at once, if your primary system under test is for example Web based then only buy the web module.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user744705 - PeerSpot reviewer
SQA Team Lead at a tech vendor with 51-200 employees
Vendor
Advantages include Name Mapping and finding objects at run time, although it has memory leaks

What is most valuable?

Name Mapping and finding objects at run time. I have no issue because its IDE is simple to use.

How has it helped my organization?

  • License is less expensive than the other products available in the market.
  • I have automated the regression test suite of my company's product.

What needs improvement?

It has memory leaks. I have seven complete test projects, all of them loaded in one project suite. I don't know why memory increases when I just write the code and check-in/out files from the VSTS.

For how long have I used the solution?

For last five years.

What do I think about the stability of the solution?

Often crashes with large projects. File check-in takes too much time in TFS.

What do I think about the scalability of the solution?

No idea.

How are customer service and technical support?

Community is very helpful.

Which solution did I use previously and why did I switch?

I didn't switch from another solution.

How was the initial setup?

I would say straightforward, and really easy to work on TestComplete with its simple IDE.

What's my experience with pricing, setup cost, and licensing?

They are changing the licensing structure which is really bad. TestComplete 11 supports all TestComplete modules in one license. TestComplete 12 has separate licenses for each module, Web, Desktop, etc. I hate the new licensing structure.

Which other solutions did I evaluate?

I have no idea.

What other advice do I have?

It's a really good product with minimal issues.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Analista de TI Sênior/Teste de Software at a tech vendor with 1,001-5,000 employees
Vendor
Provides easy recording, understanding, and use without too much programming

What is most valuable?

It has easy recording, understanding, and use without too much programming.

What needs improvement?

Should improve parts for desktop products.

For how long have I used the solution?

I have used it for four years and still use it today.

What do I think about the scalability of the solution?

Yes, some.

How are customer service and technical support?

Good, I only needed it once.

Which solution did I use previously and why did I switch?

Yes, I had already used it. I changed because I did not have any solutions as close to the real thing as this. Free tools mostly do not resolve the problem.

How was the initial setup?

The first was difficult only in learning how to do it. Going forward, it has been easy and intuitive. We scale projects the best way for the company as we find that the simpler way to do it.

What's my experience with pricing, setup cost, and licensing?

It is expensive, and it is difficult to acquire living in Brazil. They should facilitate this. There are few representatives for this solution with little interest in selling it here.

Which other solutions did I evaluate?

Yes, JMeter.

What other advice do I have?

It is a great product. Just get advice before installation and everything will be much easier for you. I strongly recommend it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user796722 - PeerSpot reviewer
it_user796722Senior Staff Engineer at a consultancy with 501-1,000 employees
Real User

May I know what scalability issues you've faced.

it_user711891 - PeerSpot reviewer
Test Analyst
Vendor
It has increased effective testing processes and reduced the cycle time. I would like to see recovery scenarios.

What is most valuable?

One of the valuable features is object identification. It provides the different options to users so they can uniquely identify the objects.

How has it helped my organization?

By automating the regression test cases, it has increased effective testing process and reduced the cycle time.

What needs improvement?

I would like to see recovery scenarios.

For how long have I used the solution?

I have been using this solution for over four years.

What do I think about the stability of the solution?

I did not encounter any issues with stability.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would give technical support a rating of 8/10.

Which solution did I use previously and why did I switch?

When we started using this tool, only TestComplete provided the support of the automation for WPF objects.

How was the initial setup?

The initial setup was easy.

What's my experience with pricing, setup cost, and licensing?

This is cheaper compared to other testing tools.

Which other solutions did I evaluate?

We evaluated other options QTP.

What other advice do I have?

This is the best tool for GUI and Web Automation.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.