SmartBear TestComplete Reviews, Competitors and Pricing

Quality Assurance Specialist at a tech vendor with 201-500 employees

Nov 26, 2015

It has saved time by eliminating the need for manual testing. It's also led to the discovery of bugs that wouldn't have been found otherwise.

What is most valuable?

With TestComplete, I can discover bugs faster and easier than testing manually. It eliminates the need for regression testing sessions as TestComplete can be set up to test automatically overnight against each day's build from programmers.

How has it helped my organization?

It has saved time by eliminating the need for manual testing. It's also led to the discovery of bugs that wouldn't have been found otherwise.

What needs improvement?

I'm completely satisfied with TestComplete 10, but looking forward to seeing what's in store for version 11!

For how long have I used the solution?

I've used it for about two years.

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What was my experience with deployment of the solution?

The initial deployment of TestComplete was difficult, but with the assistance of SmartBear technical support, I was able to get it up and running.

How are customer service and support?

SmartBear's technical support is excellent. However, due to time zone differences, support can be a little slow.

Which solution did I use previously and why did I switch?

Previously, testing was performed manually. TestComplete was a great solution to automate the process.

How was the initial setup?

Installing TestComplete was easy, however "floating license" configuration was challenging with the use of VMs.

What about the implementation team?

I implemented TestComplete independently. Their "How-To" videos, forums, and support team are incredibly valuable!

What's my experience with pricing, setup cost, and licensing?

If you have any questions about licensing, Smart Bear's staff is very helpful!

Disclosure: I am a real user, and this review is based on my own experience and opinions.

it_user323895

Team Lead at a tech vendor with 501-1,000 employees

Oct 6, 2015

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It has a unified way of finding and manipulating controls from different vendors on different platforms, though it lacks support for different web UI frameworks and V8.

What is most valuable?

It supports JScript and it has unified way of finding and manipulating controls from different vendors on different platforms. As a key feature for beginners - It can record user actions and reproduce them.

How has it helped my organization?

First two companies began to rely on results of automated regression.

What needs improvement?

There is no qualified support for different web UI frameworks and no V8 support as well. The other thing that must be improved is their licensing policy with Virtual Machines.

For how long have I used the solution?

I've used it for six years.

What was my experience with deployment of the solution?

There were some issues.

How are customer service and technical support?

Customer Service:

5/5.

Technical Support:

5/5.

Which solution did I use previously and why did I switch?

I used different solution afterwards and I can say there is no other product with such great flexibility.

How was the initial setup?

The initial setup is as simple as any product with a Windows installer.

What was our ROI?

ROI is simple. We've spent three months on development and automated one month of regular regression tests done manually for each release. Now we did it for each build.

Disclosure: I am a real user, and this review is based on my own experience and opinions.