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it_user324366 - PeerSpot reviewer
QA Engineer at a computer software company with 51-200 employees
Vendor
It’s got flexible logging capabilities, but needs implementation of screen recording during testing.

What is most valuable?

  • Its Multi browser testing capabilities
  • Record-and playback
  • Network suite testing (remote testing) capabilities
  • Key word driven testing with ability to finetune tests using scripting languages
  • Its flexible logging capabilities
  • High level of support from Smartbear
  • Support of other users in large userbase

How has it helped my organization?

Using TestComplete, the application tests are executed at night unmanned, so that test engineers can focus on developing new tests instead of executing existing tests.

What needs improvement?

Implementation of screen recording during testing (video recording).

For how long have I used the solution?

I've used it for approximately four years.

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SmartBear TestComplete
October 2024
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What do I think about the stability of the solution?

No issues encountered,

What do I think about the scalability of the solution?

No issues encountered,

How are customer service and support?

Customer Service:

Very professional and adequate. I would rate this on a 9.5/10.

Technical Support:

Very professional and adequate. I would rate this on a 9.5/10.

How was the initial setup?

It's straightforward.

What about the implementation team?

I implemented it myself, using instructions from the vendor’s website.

What's my experience with pricing, setup cost, and licensing?

Start with evaluation version of the product, which can be downloaded from Smartbear's website, and after the initial evaluation, decide which licensing method you need.

Which other solutions did I evaluate?

I have evaluated other solutions, the cost model, the level of support of legacy software, the easy of use and easy implementation approach were main reasons to choose this product.

What other advice do I have?

Focus on implementing a test automation framework. Start by downloading a free evaluation trial version of the product, and see if the product works well with the application(s) you want to design an automated test frame for.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user323700 - PeerSpot reviewer
Assistant Lecturer at a university with 1,001-5,000 employees
Vendor
We're able to create test inputs with tens of thousands of fields, but it crashes or hangs at times.

Valuable Features

  • Front-end click and record
  • Ability to read in from and output to text files

Improvements to My Organization

  • Creating test input with tens of thousands of combinations of fields
  • Evolution of regression suite to sanity check new builds

Room for Improvement

  • Product ungracefully crashes or hangs sometimes
  • Sometimes gets caught out by messages appearing which confuses what is in focus

Use of Solution

I used it for five years.

Deployment Issues

No issues encountered.

Stability Issues

No issues encountered.

Scalability Issues

No issues encountered.

Customer Service and Technical Support

Customer Service:

It's good.

Technical Support:

It's good.

Initial Setup

It's a simple installation, plus a license key.

Implementation Team

  • Some dev input required to develop app for playback
  • Products own script playback facility is unreliable and we needed something that could kill and relaunch TestComplete

Pricing, Setup Cost and Licensing

This was all handled by management.

Other Solutions Considered

An evaluation of Microsoft competition found it to not be suitable for front-end testing (it was more suitable to integration testing).

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
SmartBear TestComplete
October 2024
Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,763 professionals have used our research since 2012.
PeerSpot user
Assistant Manager - Quality Control at a tech services company with 1,001-5,000 employees
Consultant
I'm able to automate functional test cases which I previously did manually, but I've come across difficulties in recognizing dynamically-generated runtime objects.

Valuable Features:

  • Dynamic Find methods
    • FindChild
    • FindAllChildren
    • FindAll
  • Keys method
  • Project variables
  • Time delay methods

Improvements to My Organization:

It helped to automate all the possible functional test cases which I previously used to do by manual testing.

Room for Improvement:

I have used it for Web Application automation and sometimes find difficulties while recognizing dynamically-generated runtime object.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Consultant at a tech services company with 1-10 employees
Consultant
Stable and Integrates well with Azure DevOps
Pros and Cons
  • "The most valuable feature is the integration with Azure DevOps."
  • "What is currently missing from this solution is better support for mobile testing."

What is our primary use case?

We use this solution for test automation. A few months ago we began working on a project, and this solution is part of an evaluation phase. We are trying to include the whole suite from SmartBear including HipTest and SoapUI Pro.

Our primary use case is a web solution that we are trying to get working on the mobile solution, based on Flutter. All of our apps are built on Flutter, which is still very new for us. There is no support right now, so we are working closely with SmartBear TestComplete to integrate it.

We have an on-premises deployment.

What is most valuable?

The most valuable feature is the integration with Azure DevOps. That has been, by far, the best thing for us. We can use it to integrate everything that we are running in the test automation tool, which is linked directly to the test cases. This is the only tool on the marked at actually has this functionality, and it has only come about since 14.2, the latest version.

What needs improvement?

What is currently missing from this solution is better support for mobile testing. This is what we are currently negotiating with them for.

Specifically, we would like to see Flutter support in the next release of this solution.

For how long have I used the solution?

We have been using this solution for a few months.

What do I think about the stability of the solution?

From my experience at this point, I would say that this solution is stable. Even with the earlier versions, as long as you set it up properly, it was stable.

What do I think about the scalability of the solution?

In terms of scalability, I think that it works pretty well if you have agents.

How are customer service and technical support?

We have not spoken directly with technical support. Currently, we are talking to the product manager.

How was the initial setup?

We are using the SmartBear suite, which meant that setting up TestComplete was pretty straightforward. As we are still evaluating, it has not been fully deployed.

What other advice do I have?

We haven't fully evaluated this solution, although I know that they have made a lot of updates since I worked on it the last time. The results of this evaluation will set the standard for other projects. We are creating the basis for everything. As things progress, it will be me creating the test, but it will be executed on several machines.

I would rate this solution an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user303108 - PeerSpot reviewer
Application Support Specialist at a logistics company with 1,001-5,000 employees
Vendor
It provides for automated testing, helps to install plugins and extensions, and we use it as a data-driven testing and debugging tool, but I've only used the free-trial period so far.

What is most valuable?

Possibility of the automated testing, installing plugins and extensions, data-driven testing & de-bugger.

How has it helped my organization?

I’ve used it only as a free 30-days trial and I'm not sure of how our company is using it.

What needs improvement?

I’m not a specialized tester and I’ve used it just for some private tests and have found in it what I was looking for.

For how long have I used the solution?

I've used it for 3 years.

What was my experience with deployment of the solution?

I've not had issues with deploying it.

What do I think about the stability of the solution?

I've had no issues with stability.

What do I think about the scalability of the solution?

I've had no issues with scalability.

How are customer service and technical support?

Customer Service:

I didn't need customer service, so I have no experience with it.

Technical Support:

I didn't need technical support, so I have no experience with it.

Which solution did I use previously and why did I switch?

We did not use a different solution.

How was the initial setup?

It was neither straightforward nor complex.

What about the implementation team?

I'm not sure whether we did it in-house or through an outside team.

What was our ROI?

I'm not sure.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Head of Digital & Cognitive Services at a tech company with 11-50 employees
Real User
A quality product overall but some cross-browser issues must be addressed
Pros and Cons
  • "The ease-of-use and quality of the overall product are above average."
  • "In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."

What is our primary use case?

We use TestComplete for automation and functional testing — for support in the CI/CD pipeline. We also use it for cognitive solution application testing.

What is most valuable?

The ease-of-use and quality of the overall product are above average.

What needs improvement?

In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical. Overall, The internal customer feedback is above average.

For how long have I used the solution?

I have used TestComplete for almost one year.

What do I think about the scalability of the solution?

TestComplete is both scalable and stable.

How was the initial setup?

Deploying TestComplete was very easy.

What's my experience with pricing, setup cost, and licensing?

The pricing is a little above average — it could be lower.

Which other solutions did I evaluate?

Currently, we are not looking at any competition or changing or anything else.

What other advice do I have?

Price-wise, feature-wise, its ability to integrate with other products, and of course, scalability-wise, it's great. I would absolutely recommend TestComplete to others. 

On a scale from one to ten, I would give TestComplete a rating of seven.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Software Quality Analyst I at Bentley Systems Incorporated
Consultant
This application is helping a lot in regression testing. If something in the application breaks, we get to know about it quickly, and this saves us time.

What is most valuable?

Object Browser is one of very powerful tool TestComplete provide which can see what processes are running in the memory.

How has it helped my organization?

This application is helping a lot in regression testing. If something in the application breaks, we get to know about it quickly, and this saves us time.

What needs improvement?

There

For how long have I used the solution?

My team has been using it for three years, and I've been using it for one-and-a-half years.

What was my experience with deployment of the solution?

Not at all. The framework was already in place with my team.

How are customer service and technical support?

Customer Service:

It's very good.

Technical Support:

It's very good.

Which solution did I use previously and why did I switch?

That is my first product of this type.

How was the initial setup?

Initial set-up was pretty straightforward, but that was basic. Complexity grows when you go deep in testing.

What about the implementation team?

We do get some training from SmartBear, but we implement tests on our own.

What was our ROI?

The ROI makes it worth buying this product.

What other advice do I have?

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user710532 - PeerSpot reviewer
Architecture Analyst at a tech company with 5,001-10,000 employees
Real User
Automated testing was used to validate security protocols for web applications

What is most valuable?

Automated testing was used to validate security protocols for web applications.

How has it helped my organization?

It is easier to store and execute test cases, track test results, and save time with automation.

What needs improvement?

LoadComplete could be a little more user-friendly, but is still better than LoginVSI. Network issues sometimes made for poor connections.

For how long have I used the solution?

We have used this solution for one year.

What do I think about the stability of the solution?

I did not encounter any issues with stability. The product was available within expected measures.

What do I think about the scalability of the solution?

I did not encounter any issues with scalability.

How are customer service and technical support?

I would rate the level of technical support as excellent.

Which solution did I use previously and why did I switch?

We switched from HPE QC/ALM. It did not offer automation on the same scale.

How was the initial setup?

The initial setup was made easier with professional services. Learning to code was harder.

What's my experience with pricing, setup cost, and licensing?

I tell people it is cheaper than ALM with the same features and better UI.

Which other solutions did I evaluate?

We did evaluate other options, but I can’t recall which ones.

What other advice do I have?

Make sure you have a large volume of testing to transfer. Otherwise, it is not worth the money.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free SmartBear TestComplete Report and get advice and tips from experienced pros sharing their opinions.