Ability to test all types of application (desktop, mobile, and web).
Test Automation Engineer at a tech vendor with 1,001-5,000 employees
It has helped significantly improve and speed up regression testing, although it could be improved with cross-platform testing (Linux, MacOS).
What is most valuable?
How has it helped my organization?
In all projects where I participated it helped significantly improve and speed up regression testing, which is usually bottleneck before release.
What needs improvement?
Since v11 of TestComplete it has all the features I was dreaming about during these years. Probably the only one great thing could be cross-platform testing (Linux, MacOS).
For how long have I used the solution?
I've been using it since 2006.
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SmartBear TestComplete
October 2024
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816,406 professionals have used our research since 2012.
What was my experience with deployment of the solution?
No, I have never had any difficulties with TestComplete. All possible issues are also covered in TestComplete's help system and available online.
What do I think about the stability of the solution?
No issues encountered.
What do I think about the scalability of the solution?
No issues encountered.
How are customer service and support?
It is impressive! What I like the most is the fact that support team helps solving problems not only for their registered customers, but everyone else as well.
Which solution did I use previously and why did I switch?
In last 12 years I also used SilkTest and Squish. They have some benefits which TestComplete doesn't have, but in general TestComplete overcomes them.
How was the initial setup?
Was it difficult to set up the application first time? No. Or was it difficult to start using it? No, it was easy thanks to its tutorials.
What about the implementation team?
I did everything by myself. There is nothing difficult in it, TestComplete is very user-friendly.
Disclosure: My company has a business relationship with this vendor other than being a customer: My company doesn't, but I wrote a book on TestComplete and sometime run online courses for students in Russian.
QA Engineer at a computer software company with 51-200 employees
It’s got flexible logging capabilities, but needs implementation of screen recording during testing.
Valuable Features
- Its Multi browser testing capabilities
- Record-and playback
- Network suite testing (remote testing) capabilities
- Key word driven testing with ability to finetune tests using scripting languages
- Its flexible logging capabilities
- High level of support from Smartbear
- Support of other users in large userbase
Improvements to My Organization
Using TestComplete, the application tests are executed at night unmanned, so that test engineers can focus on developing new tests instead of executing existing tests.
Room for Improvement
Implementation of screen recording during testing (video recording).
Use of Solution
I've used it for approximately four years.
Stability Issues
No issues encountered,
Scalability Issues
No issues encountered,
Customer Service and Technical Support
Customer Service:
Very professional and adequate. I would rate this on a 9.5/10.
Technical Support:Very professional and adequate. I would rate this on a 9.5/10.
Initial Setup
It's straightforward.
Implementation Team
I implemented it myself, using instructions from the vendor’s website.
Pricing, Setup Cost and Licensing
Start with evaluation version of the product, which can be downloaded from Smartbear's website, and after the initial evaluation, decide which licensing method you need.
Other Solutions Considered
I have evaluated other solutions, the cost model, the level of support of legacy software, the easy of use and easy implementation approach were main reasons to choose this product.
Other Advice
Focus on implementing a test automation framework. Start by downloading a free evaluation trial version of the product, and see if the product works well with the application(s) you want to design an automated test frame for.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
SmartBear TestComplete
October 2024
Learn what your peers think about SmartBear TestComplete. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
Assistant Lecturer at a university with 1,001-5,000 employees
We're able to create test inputs with tens of thousands of fields, but it crashes or hangs at times.
Valuable Features
- Front-end click and record
- Ability to read in from and output to text files
Improvements to My Organization
- Creating test input with tens of thousands of combinations of fields
- Evolution of regression suite to sanity check new builds
Room for Improvement
- Product ungracefully crashes or hangs sometimes
- Sometimes gets caught out by messages appearing which confuses what is in focus
Use of Solution
I used it for five years.
Deployment Issues
No issues encountered.
Stability Issues
No issues encountered.
Scalability Issues
No issues encountered.
Customer Service and Technical Support
Customer Service:
It's good.
Technical Support:It's good.
Initial Setup
It's a simple installation, plus a license key.
Implementation Team
- Some dev input required to develop app for playback
- Products own script playback facility is unreliable and we needed something that could kill and relaunch TestComplete
Pricing, Setup Cost and Licensing
This was all handled by management.
Other Solutions Considered
An evaluation of Microsoft competition found it to not be suitable for front-end testing (it was more suitable to integration testing).
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Assistant Manager - Quality Control at a tech services company with 1,001-5,000 employees
I'm able to automate functional test cases which I previously did manually, but I've come across difficulties in recognizing dynamically-generated runtime objects.
Valuable Features:
- Dynamic Find methods
- FindChild
- FindAllChildren
- FindAll
- Keys method
- Project variables
- Time delay methods
Improvements to My Organization:
It helped to automate all the possible functional test cases which I previously used to do by manual testing.
Room for Improvement:
I have used it for Web Application automation and sometimes find difficulties while recognizing dynamically-generated runtime object.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Consultant at a tech services company with 1-10 employees
Stable and Integrates well with Azure DevOps
Pros and Cons
- "The most valuable feature is the integration with Azure DevOps."
- "What is currently missing from this solution is better support for mobile testing."
What is our primary use case?
We use this solution for test automation. A few months ago we began working on a project, and this solution is part of an evaluation phase. We are trying to include the whole suite from SmartBear including HipTest and SoapUI Pro.
Our primary use case is a web solution that we are trying to get working on the mobile solution, based on Flutter. All of our apps are built on Flutter, which is still very new for us. There is no support right now, so we are working closely with SmartBear TestComplete to integrate it.
We have an on-premises deployment.
What is most valuable?
The most valuable feature is the integration with Azure DevOps. That has been, by far, the best thing for us. We can use it to integrate everything that we are running in the test automation tool, which is linked directly to the test cases. This is the only tool on the marked at actually has this functionality, and it has only come about since 14.2, the latest version.
What needs improvement?
What is currently missing from this solution is better support for mobile testing. This is what we are currently negotiating with them for.
Specifically, we would like to see Flutter support in the next release of this solution.
For how long have I used the solution?
We have been using this solution for a few months.
What do I think about the stability of the solution?
From my experience at this point, I would say that this solution is stable. Even with the earlier versions, as long as you set it up properly, it was stable.
What do I think about the scalability of the solution?
In terms of scalability, I think that it works pretty well if you have agents.
How are customer service and technical support?
We have not spoken directly with technical support. Currently, we are talking to the product manager.
How was the initial setup?
We are using the SmartBear suite, which meant that setting up TestComplete was pretty straightforward. As we are still evaluating, it has not been fully deployed.
What other advice do I have?
We haven't fully evaluated this solution, although I know that they have made a lot of updates since I worked on it the last time. The results of this evaluation will set the standard for other projects. We are creating the basis for everything. As things progress, it will be me creating the test, but it will be executed on several machines.
I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Application Support Specialist at a logistics company with 1,001-5,000 employees
It provides for automated testing, helps to install plugins and extensions, and we use it as a data-driven testing and debugging tool, but I've only used the free-trial period so far.
What is most valuable?
Possibility of the automated testing, installing plugins and extensions, data-driven testing & de-bugger.
How has it helped my organization?
I’ve used it only as a free 30-days trial and I'm not sure of how our company is using it.
What needs improvement?
I’m not a specialized tester and I’ve used it just for some private tests and have found in it what I was looking for.
For how long have I used the solution?
I've used it for 3 years.
What was my experience with deployment of the solution?
I've not had issues with deploying it.
What do I think about the stability of the solution?
I've had no issues with stability.
What do I think about the scalability of the solution?
I've had no issues with scalability.
How are customer service and technical support?
Customer Service:
I didn't need customer service, so I have no experience with it.
Technical Support:I didn't need technical support, so I have no experience with it.
Which solution did I use previously and why did I switch?
We did not use a different solution.
How was the initial setup?
It was neither straightforward nor complex.
What about the implementation team?
I'm not sure whether we did it in-house or through an outside team.
What was our ROI?
I'm not sure.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Head of Digital & Cognitive Services at a tech company with 11-50 employees
A quality product overall but some cross-browser issues must be addressed
Pros and Cons
- "The ease-of-use and quality of the overall product are above average."
- "In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical."
What is our primary use case?
We use TestComplete for automation and functional testing — for support in the CI/CD pipeline. We also use it for cognitive solution application testing.
What is most valuable?
The ease-of-use and quality of the overall product are above average.
What needs improvement?
In the cross-browser domain, it has a few snags with Microsoft Edge and Chrome; although, these problems are not critical. Overall, The internal customer feedback is above average.
For how long have I used the solution?
I have used TestComplete for almost one year.
What do I think about the scalability of the solution?
TestComplete is both scalable and stable.
How was the initial setup?
Deploying TestComplete was very easy.
What's my experience with pricing, setup cost, and licensing?
The pricing is a little above average — it could be lower.
Which other solutions did I evaluate?
Currently, we are not looking at any competition or changing or anything else.
What other advice do I have?
Price-wise, feature-wise, its ability to integrate with other products, and of course, scalability-wise, it's great. I would absolutely recommend TestComplete to others.
On a scale from one to ten, I would give TestComplete a rating of seven.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Software Quality Analyst I at Bentley Systems Incorporated
This application is helping a lot in regression testing. If something in the application breaks, we get to know about it quickly, and this saves us time.
What is most valuable?
Object Browser is one of very powerful tool TestComplete provide which can see what processes are running in the memory.
How has it helped my organization?
This application is helping a lot in regression testing. If something in the application breaks, we get to know about it quickly, and this saves us time.
What needs improvement?
There
For how long have I used the solution?
My team has been using it for three years, and I've been using it for one-and-a-half years.
What was my experience with deployment of the solution?
Not at all. The framework was already in place with my team.
How are customer service and technical support?
Customer Service:
It's very good.
Technical Support:It's very good.
Which solution did I use previously and why did I switch?
That is my first product of this type.
How was the initial setup?
Initial set-up was pretty straightforward, but that was basic. Complexity grows when you go deep in testing.
What about the implementation team?
We do get some training from SmartBear, but we implement tests on our own.
What was our ROI?
The ROI makes it worth buying this product.
What other advice do I have?
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: October 2024
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