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TeamViewer Scalability

JD
Director of IT at Chester County Intermediate Unit

TeamViewer seems to scale well in one sense, being easily mass-deployable to thousands of Hosts.  

But the badly-designed Groups and kludgy nature of the central management, combined with significant missing features on the macOS Host and lack of support for dynamic MAC addresses on VMs is a problem with scalability in a complex organization, and TeamViewer should address these major problems ASAP...right now they're just lucky that the other available cross-platform remote control solutions actually suck more than they do. ;-)

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RM
Owner at Sensible Solutions Inc.

It has organizational tools and it's nicely scalable. If I grew the business to 30 or 50 people, consultants, it would still be an excellent solution.

The only time I'd need to expand the technology is if I hire. If I hire another person, I likely wouldn't even increase the channel usage right away because it's based on concurrent usage. Joanne is an intermittent user, so we're not looking for anything extra right now.

There is TeamViewer's ITbrain that we could look into more but, again, it's not really something that we do. I stay in my lane with the accounting software. I'm not looking to manage my clients' IT infrastructure or to manage their PCs. If I see something that's out of the ordinary, 90 percent of my clients are going to have an IT person who handles that side of things. I handle anything that has to do with inventory and accounts receivable, and general ledgers, and debits and credits, and accounting software. Anything that touches on those things, then I'm in. But if they're having problems with their computers running slowly, I refer that out.

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BB
CISO at Katholische Universität Eichstätt-Ingolstadt

The solution is scalable. If someone calls the help desk and has never used TeamViewer, they can receive a link to download it. They can install and start using it to resolve their issues within minutes.  I rate its scalability an eight out of ten. My company has more than 200 users. 

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Buyer's Guide
TeamViewer
October 2024
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
SD
IT Director at a healthcare company with 51-200 employees

Each of my IT staff has that ability to hop on and do things at any time. We can assist not only from our machine, but from our iPad. If I needed to hop on somebody else's computer, I can do support from my PC, iPad, or even my smartphone. It's very portable as to how I can work. I like the fact that I can do support on different platforms.

With the small IT group that I have, I do want to be able to quickly support our entire organization without having to run my staff to death.

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CY
Freelancer at Freelance

It is a scalable solution. It is a solution for enterprise businesses where scalability is key for enterprises. 

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Heiko Humpert - PeerSpot reviewer
Quality manager at Viega GmbH & Co. KG

We have 2,000 to 3,000 TeamViewer users in our organization.

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DW
Network Administrator at Parksite Inc.

You could add as many users on here as you want. We probably access around 500 devices.

We have eight licenses now. Therefore, we have eight users who can remote access machines.

I have three monitors that I use. While it's not real common, there are times when I'm on three to four people's machines at one time trying to fix different things. I imagine if I had more monitors that could be organized enough to make sure I am using the right stuff on the right machines, I could probably do whatever our Internet could handle. I could probably do 20 people at a time.

As we add more PCs (or whatever devices), TeamViewer gets added onto them. I use TeamViewer all day long, like it is my right arm. I haven't run a report in quite awhile, but I spend probably half of my day using the software on somebody else's machine.

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GouravSuri - PeerSpot reviewer
Software Engineer (L4) at Uber

I believe that more than 700 to 800 users in my company use the product.

The product is regularly used in my company.

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FF
Technical Support for Commercial Theater Division at a media company with 51-200 employees

We have a limited business license. We can have 10 people on it at the same time. We are doing support all over the world. With the version that we have, we are allowed to have 10 people using it at the same time. For example, because we are working with engineering of other groups, if we go over 10 users, the eleventh person who wants to use TeamViewer cannot.

We have about 1,000 clients. Our support team is six or seven guys, plus engineering. Though we are not all connected at the same time. For example, if five of us are support 1,000 clients, then individually, we are supporting 200 clients each.

We are sending out computers every day. So, we will probably double the solution in a couple of years. Right now, it's okay. There are some days when we need to ask somebody, "Close your session because we need another guy from engineering to connect." So, we will probably need more licenses in the future.

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JU
CFO/COO at swyMed Incorporated

We only manage 30 devices. I could see, if we had a thousand devices, that the management part might become a little more complicated. Given that you can separate different devices into groups, and you can give different people access to different groups, it might be relatively straightforward. Huge scalability isn't something that we've had to deal with yet.

The monitoring, asset management, and endpoint protection are things we just haven't had the time or the mental energy to test. If they work as advertised, those seem like they'd be great features for simplifying remote management. In terms of expanding use of TeamViewer, those are next on the list. 

We'll be looking at endpoint protection; the patch-management and device health monitoring. Those are things we're very interested in. We want to do them to see how much, if any, additional CPU load and communication load is put on the device. We are a little concerned that we're going to clog up these fairly lightweight devices out in the field with a lot of administrative overhead instead of leaving them to do what they're supposed to do. We would probably do one or two as a test, just to see how it goes, and then start to crank it up. We have about 30 devices in the field that we monitor with TeamViewer; it's not like we've got tens of thousands.

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JM
Application Engineer at AirTies

It scales pretty well. Every time that we get a new machine, we install TeamViewer on it. However, we only buy a new machine every 14 months or so.

There are no obvious limitation to how many end users that we can support. E.g., our home office has six test locations with an entire development team and QA team where have 50 to 60 people.

Our development, QA, and IT teams have access to TeamViewer. Our development team uses it the most. The IT team, which is about eight people, uses it a little. The QA team use it as needed, but not daily. On and off, 20 people use it, but 60 people have access to it.

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Darshan Makhecha - PeerSpot reviewer
Sr Sales Engineer at a manufacturing company with 10,001+ employees

It has the potential to add the users so it is quite scalable.

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Sanjay Patankar - PeerSpot reviewer
General Manager at Godrej & Boyce Mfg. Co. Ltd.

It's a scalable product. We haven't had any issues with this aspect of the solution as well. 

We have 6,000 people using the solution right now. We do have plans to increase usage. 

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reviewer1244553 - PeerSpot reviewer
GIS Developer at a transportation company with 11-50 employees

The scalability has great potential. We could be using this for a lot more people in our company.

Our company has free products in use, like Microsoft Teams. The problem with Teams is that it's not as clear. It locks up and sometimes just doesn't work as well. But it's free, and everybody's using it, so it's hard to get people to move to something that's not free.

Although TeamViewer is a little more dependable and works much better, the cost is high. I can have a meeting online and have 35 people on it, as long as they have installed TeamViewer or log in to the website. They can all get on and they don't have to pay. But since everybody is using another product, and they've been using it for years, it's hard to scale up and get them convinced to use something different.

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CB
Maintenance Supervisor at Atlanta Metropolitan State College

Most of the stuff resides between my computer and my boss's computer. My boss is the director of facilities and I'm the maintenance supervisor.

Eventually, when we're done (hopefully not soon after the first of the year), we're going to be able to go to every building on campus and deploy what we need to look at. That way we don't have to worry about whether we have lost a phone signal, the wireless on campus is working right, etc. Eventually, we'll have a machine on campus that we can just go to and access what we need.

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Kotayba Bouzian - PeerSpot reviewer
Founder, VP at Digital Age Blog

The solution can scale well. 

We are a team of 11, however, only four to five of us use the solution. It's used occasionally, not extensively. 

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LP
Founding Member at QPG, Ltd. Co.

Scalability is hard to say, because I am the lowest scaled out degree of utilization. The clients that I use it on are relatively small. I am the only person using the tool at my company, as the founding member.

I am using it fairly extensively. It is on almost every customer computer that I support. Anyone who has a maintenance agreement with me will have a copy of it. At this time, that is under 100 customers.

I have done work for people who have used it in larger environments: Hundreds upon hundreds of teams running it. So, I have seen it perform well in a huge environment. I have seen it perform well in a large, multitenant environment. 

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Chinthaka Kannangara - PeerSpot reviewer
Network System Engineer at VSIS

I don't have experience with scalability. I'm not using it for commercial purposes, only for personal activities. I do not plan to increase usage in the future. 

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Mohammad Yasin - PeerSpot reviewer
IT and Procurement Executive at iris communications

The scalability of TeamViewer is good. However, I now use AnyDesk because I had a difficult time connecting to my clients.

I am the only one using the solution.

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MK
Penetration tester at KNBS (Kenya National Bureau of Statistics)

The solution is scalable. It supports many devices. 

There might be 120 users of the solution at this point. 

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EV
SAP manager at Ankutsan

We have 13 licenses. For the time being, the solution is fine and we do not plan to increase usage.  

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MartinPotgieter - PeerSpot reviewer
Services Manager at Bytes Systems Integration

We have 200 people in my company, but not all of them are using TeamViewer. We do not have plans to increase usage.

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Stavros Tsakmakas - PeerSpot reviewer
Junior Middle Office Officer at a financial services firm with 501-1,000 employees

The scalability has been okay. We haven’t seen any issues there.

We have 200 people using the solution right now.

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VamsiKrishna2 - PeerSpot reviewer
Software Trainee at Eidiko

I'd rate the scalability at a seven out of ten. Sometimes I have faced issues with adapting, to gaining a new acquisition. I haven't been using the latest version, so it might be improved. Also, it is now cloud-based. It may have grown in scalability.

We have 20 to 25 users on the solution. 

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NT
IT Support Team Leader at CEVA Logistics

It's easy to scale, but the licensing restricts how many people you can add.

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GS
Chief Building Inspector at a government with 201-500 employees

There is a limit on the number of people who can attend a meeting. Currently, I use Zoom for our pre-construction meetings because I can have up to 25 people. I would like to use TeamViewer, but I can't have everybody participate at the same time. Zoom allows me to have more people.

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reviewer1253304 - PeerSpot reviewer
Windows Server Administrator

It scales. Since we have the corporate license, we're not limited to any number of machines. We install it on all our devices. The scalability is fine.

Between people who have a laptop or a desktop, and some of them have both, about 100 people utilize it. It's the company standard.

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Mahmoud Mawad - PeerSpot reviewer
IT network admin at GASCO

The scalability of TeamViewer is good.

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Abhay Yashwantrao - PeerSpot reviewer
IT Manager at Searphic Management

I rate the scalability of TeamViewer a nine out of ten.

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it_user560283 - PeerSpot reviewer
Engineering Aide at a government with 1,001-5,000 employees

There have been no issues with scalability.

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JamesYa - PeerSpot reviewer
Senior Solutions Architect at Cloud4C Services

We have approximately 2,000 people in my organization that is using this solution.

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SM
IT Supervisor at a financial services firm with 1-10 employees

I would say it is easy to scale. At my company, I am the only one using it at the moment because I deal with the IT stuff. When I was working for an IT company, the whole department used TeamViewer to connect remotely to our client's machines.

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it_user285243 - PeerSpot reviewer
Network Technician at a maritime company with 10,001+ employees

I’ve seen it run and connect to a small 500-1000 end-devices company without a problem. At a higher level, I’m not sure, but it’s promising. I’m sure they have some big names in their portfolio.

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Juan Pr - PeerSpot reviewer
IT Professional at NTT Security

This is a scalable solution. 

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KK
ITFlow at It Support

TeamViewer is used worldwide and it works well. At the beginning of the solution, there was some lagging but those issues were resolved. There are many people using computers and IT support and they only use AnyDesk or TeamViewer. The scalability is good.

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it_user139257 - PeerSpot reviewer
Director at Morpheus Technologies Ltd

Once again, we have only occasionally encountered scalability issues; not often enough to worry us.

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Pol-Balaguer - PeerSpot reviewer
VS at Netplay Inc

It’s a scalable solution. The product is easy to expand.

More of our usage is coming from support, and we are about 18 support engineers we have.

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MM
Regional Manager at AKC Enterprise Ltd

We have approximately 300 users at a few offices using TeamViewer.

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YA
Network Engineer at Saudi Customs

The solution could have better scalability.

We have six people in my organization that use TeamViewer.

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TS
Sponsorship at World Vision Zimbabwe

It's one of the best in my opinion, especially the pro which even multinational companies could use.

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LB
Manager

It is scalable. We have more than 20 users in our company.

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WK
Head of Information Security at K2 Baseline Sdn Bhd

The solution is scalable.

We have approximately 10 percent of our workforce using TeamViewer which includes all departments.

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GS
Project Manager at SOLUZIONE SRL

I have found TeamViewer to be scalable.

I have approximately three users that use this solution in my organization. We do not have plans to increase usage.

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it_user723996 - PeerSpot reviewer
Associate General Counsel at a energy/utilities company with 1,001-5,000 employees

No, it is easily scalable.

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Anoop-Kumar - PeerSpot reviewer
Video conferencing Admin at Akshara Enterprises India Pvt Ltd

I’ve never had any issues with scaling the solution.

About three or four people use the solution in my organization. While we don’t have plans to increase usage, we might down the line.

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KR
Unemployed

I believe it is scalable, but the caveat is installing the client. 

In one of the organizations, we used it for a health system, and we were supporting 16 hospitals. More recently, I used it in a small engineering architecture firm, and we supported a couple of hundred people through six different offices.

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it_user450447 - PeerSpot reviewer
Web Administrator at a sports company with 51-200 employees

I have not had any scalability issues. It’s worked really well for one-machine access for home use, as well with 30+ servers and multiple open connections.

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it_user293568 - PeerSpot reviewer
Project Manager - IT Infrastructure team at a pharma/biotech company with 1,001-5,000 employees

I did not encounter any scalability issues.

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Gourav Suri - PeerSpot reviewer
Architect Lead at a tech vendor with 1,001-5,000 employees

It seems to be scalable, however, people just use it one to one. 

In my company, I just use it. I don't know of anyone else int eh company that leverages it. 

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reviewer1465254 - PeerSpot reviewer
Software Engineer at a tech services company with 1,001-5,000 employees

We have approximately 20 people using this solution in my organization.

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DP
IT Support Executive at a healthcare company with 51-200 employees

The scalability of the solution is very good. A company shouldn't have any issues with scaling.

Just the administrators, like myself, have access to the solution. Everybody else gets support through the product via us.

We do plan to continue to use the service.

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it_user215685 - PeerSpot reviewer
Regional IT at a maritime company with 501-1,000 employees

No issues encountered.

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reviewer1326429 - PeerSpot reviewer
Sr. System & Network Engineer at a manufacturing company with 501-1,000 employees

We have not had any problems with the scalability of TeamViewer.

We have approximately 100 users using this solution. If more users come then we will give to purchase more licenses.

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Stephen Achi - PeerSpot reviewer
Cyber Security Head at a tech services company with 51-200 employees

This is a scalable solution.

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reviewer1798314 - PeerSpot reviewer
System Engineer at a tech services company with 201-500 employees

TeamViewer is a scalable solution.

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it_user560280 - PeerSpot reviewer
Technical Support Specialist at a tech company with 501-1,000 employees

I have not encountered any scalability issues.

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it_user373110 - PeerSpot reviewer
IT Support and Development at a local government with 51-200 employees

We have not encountered any scalability issues.

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it_user305868 - PeerSpot reviewer
Computer Repair at a non-profit with 51-200 employees

I have not encountered any scalability issues yet.

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Teodora Naydenova - PeerSpot reviewer
Head of Repair Sector at a tech services company with 201-500 employees

Scaling this solution is very easy. There are currently more than 200 users of this solution at my company. 

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reviewer1567812 - PeerSpot reviewer
Senior Manager, Information Technology at a university with 201-500 employees

TeamViewer is scalable.

We have approximately 200 people using this solution in my organization.

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Benny Sumitro - PeerSpot reviewer
GM Technical Management at PT. DATACOMM DIANGRAHA

We have only used TeamViewer for approximately three or four users maximum for logging in at the same session. We have not tested the scalability.

We have approximately 20 users using TeamViewer. We do not have plans to increase usage.

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it_user1301076 - PeerSpot reviewer
Software Test Engineer at a tech services company with 1,001-5,000 employees

TeamViewer is easy to scale. It is a scalable solution.

We have two or three users in my department.

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it_user70725 - PeerSpot reviewer
CEO with 51-200 employees

I have not encountered any scalability issues.

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reviewer1734594 - PeerSpot reviewer
IT Network Engineer at a maritime company with 201-500 employees

The solution is scalable.

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reviewer1118802 - PeerSpot reviewer
Account Manager, Cybersecurity at a tech services company with 11-50 employees

I am not familiar with the scalability of TeamViewer.

We are a small organization, with 20 employees, and we all use this solution.

We don't have plans to increase our usage, at this time.

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it_user550149 - PeerSpot reviewer
Application Support Engineer at a computer software company with 51-200 employees

I encountered no scalability issues.

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it_user457308 - PeerSpot reviewer
IT Manager at a recruiting/HR firm with 51-200 employees

It's been able to scale for our needs.

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Buyer's Guide
TeamViewer
October 2024
Learn what your peers think about TeamViewer. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.