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Parallels Access vs TeamViewer comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
379
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Parallels Access
Ranking in Remote Access
24th
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Virtual Meetings (2nd), Remote Monitoring and Management (RMM) (3rd)
 

Mindshare comparison

As of October 2026, in the Remote Access category, the mindshare of Microsoft Intune is 4.8%, down from 10.5% compared to the previous year. The mindshare of Parallels Access is 1.8%, down from 2.2% compared to the previous year. The mindshare of TeamViewer is 7.8%, down from 8.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
TeamViewer7.8%
Microsoft Intune4.8%
Parallels Access1.8%
Other85.6%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
JP
CEO at a non-profit with 1-10 employees
Allows users to access and operate their computers remotely
When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work. I'd have to turn on the Bluetooth a lot of times and transfer it that way on both devices, which was troublesome. However, it would sometimes randomly work. I could go on my iPad, find whatever I wanted to do, click copy, then go over to the computer through Parallels Access, click paste, and it would randomly work. I had to call Parallels many times. They would log in and try something, which would temporarily work, but then it wouldn't. When it worked, it made integration between the two things great. That was a very helpful feature that didn't get polished.
Shubham-Agarwal - PeerSpot reviewer
Manager - Projects at Cognizant
Remote access has cut critical issue resolution time and supports faster production troubleshooting
Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like how Intune deploys the policies and makes them customizable. You can deploy it through Intune and forget about it."
"Microsoft Intune has positively impacted our organization by improving our overall security posture through enforcing compliance policies and reducing access from unmanaged devices."
"I appreciate Intune's autopilot feature, which allows us to enroll devices and install applications to meet corporate requirements seamlessly."
"It's really easy to access."
"The solution has significantly improved managing a diverse range of devices. We have observed enhancements across Android, iOS, and Windows devices."
"Intune significantly simplifies application deployment, mobile application management, and policy enforcement, such as restricting user access to specific applications, thereby enhancing overall environment security."
"The features of Microsoft Intune that I appreciate the most are its user-friendly interface and robust security options."
"The most valuable features of Microsoft Intune include remote updates. The update runs in the background, so there's no need in most cases to go on-site to do it."
"It's got a very easy-to-use interface."
"What seems to be the most valuable from the customer side is the ease of operation, and the overall experience they have."
"We don't have problems with stability. Everything is good."
"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."
"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."
"It's great that the total deployment can happen completely remotely."
"The application used to publish for mobile devices is very good and the desktop publishing is very, very good."
"Using TeamViewer for my personal clients has made things much better for me and my clients because my clients are happy to resolve a problem within seconds via TeamViewer."
"From my perspective, the most important is the login, and in my opinion, the user interface is good."
"I find the mouse control and the ability to click for them very effective. I can move the mouse and click on buttons as if sitting at their computer. These are the basic features I use most often in the solution. There are tricker features that I don't use much because I don't need them frequently. Overall, it's a great tool for helping others with their computer issues without traveling to their location or another building."
"I have been satisfied with TeamViewer overall."
"If someone is looking for a remote connection and support solution, this is a good choice."
"TeamViewer Business is one of the best tools that we use in my organization for support, especially when our customers troubleshoot."
"TeamViewer has a good interface."
"It's very beneficial and time effective on how we are able to provide quick support. We've quadrupled our effectiveness as an IT support because we have cut down all that unnecessary travel time, even between floors."
 

Cons

"One drawback of Intune is that we cannot find devices based on a user's region or location."
"Microsoft Intune could improve by being more user-friendly and having it geared toward device management. The graphic interface is not very good."
"Reporting can be better. Only global administrators can see detailed reports at the moment, and I don't want to use the global admin."
"It would be beneficial to have a more straightforward understanding of Intune's capabilities, presented in a simplified manner."
"It needs incorporation of Knox, ZeroTouch, etc."
"China blocks Google and Google Play Store, which makes installation challenging. Microsoft Intune is a company software, which has to be installed to the app portal or Microsoft Software Center."
"Packages on different identity provider platforms that are not supported present challenges for package installation."
"Microsoft Intune could improve its reporting and troubleshooting tools since diagnosing policy sync and deployment issues can still feel a bit complicated at times."
"There is room for improvement in the pricing policy. The price point is pretty aggressive."
"They could improve the reporting."
"The scalability is great for small or medium-sized businesses. However, it may not scale well for enterprise-level entities."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."
"The solution may not scale well for enterprises."
"In a future release of TeamViewer, they should improve password access."
"They really need an AMT client and/or iLO client for business use."
"We’ve never really contacted technical support. I can’t really speak to how helpful they are as I don’t have much experience with them."
"I am not sure about all the features of TeamViewer, but if they have no voice communication or file transfer features they should add them."
"Support for mobile devices from Linux has been missing since the Native client was rolled out. This was a nice option, especially when trying to walk somebody who was struggling to understand something on their phone."
"On occasion, when remote connection process can't connect to a machine, the error messages aren't always helpful to tell you why you can't connect, as the message doesn't help troubleshoot whether it is too slow, too much interference, etc. I usually have to run to another computer and figure out what is going on, then restart it. The diagnostics could be improved."
"It's not the program itself that's an issue, but there is a need for some better documentation on how to use the web portal Management Console. That seems to be a bit lacking in directions, if you aren't paying attention and you don't know what to do. Better documentation would make it a little bit easier to set things up in different groups and share groups between people."
"TeamViewer could work on performance latency in slower internet connections by optimizing screen refresh rates during remote sessions, especially when transferring large files or using graphics-heavy applications."
 

Pricing and Cost Advice

"Based on the features that it gives, it is cost-efficient. It is not necessarily on the expensive side of the scale. It provides a hefty number of features that any organization would want. It is in a good price range."
"There is a license needed for this solution and it is either included in one of the enterprise license agreements. Microsoft licensing is a mathematical institute, it could be quite complex. We tend to ask specialized organizations to research what the most profitable way it would be for us to use licenses in the organizations."
"I rate Intune an eight out of ten for affordability. It's bundled with the 365 licensing, which is competitive overall."
"Intune is moderately expensive. You can get the license bundled with Office 365 E3 or E5 licenses. The E5s are a bit expensive, but you get some cheaper solutions with Intune."
"We spend a lot of money on Intune licensing, and some of our users have to be double licensed just because of how our dev and corporate environments are segmented."
"On a scale of one to ten with one being the cheapest, the cost of Microsoft Intune is a five."
"We don't get Intune as a separate module. Most of the time, we use it within an enterprise agreement like E3 or E5. Those licenses are at a good price, but what is annoying is that every single year they go higher."
"The pricing is good because customers are not complaining about it."
"The licensing costs are about $100 per user."
"We use the free version of TeamViewer."
"We have a permanent license and the price is reasonable."
"We are using the standard free version of TeamViewer."
"I used the free version of TeamViewer."
"We are not using the solution for commercial use therefore it is free to use."
"There is a free and paid version of this solution. I am currently using the free version."
"The version of the solution we are using is free."
"We're using the free version. We do not pay any licensing fees."
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Top Industries

By visitors reading reviews
Manufacturing Company
10%
Financial Services Firm
10%
Outsourcing Company
9%
Computer Software Company
7%
Outsourcing Company
14%
Comms Service Provider
10%
Construction Company
10%
Transportation Company
9%
Manufacturing Company
12%
Construction Company
10%
Outsourcing Company
10%
Comms Service Provider
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business193
Midsize Enterprise64
Large Enterprise187
No data available
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise37
Large Enterprise39
 

Questions from the Community

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Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What needs improvement with TeamViewer?
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scann...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
TeamViewer Tensor
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Gilt Groupe K.K.
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Parallels Access vs. TeamViewer and other solutions. Updated: September 2026.
919,003 professionals have used our research since 2012.