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Parallels Access vs TeamViewer comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Mar 19, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Microsoft Intune
Sponsored
Ranking in Remote Access
2nd
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
377
Ranking in other categories
Configuration Management (1st), Enterprise Mobility Management (EMM) (1st), Unified Endpoint Management (UEM) (1st), Microsoft Security Suite (1st)
Parallels Access
Ranking in Remote Access
23rd
Average Rating
8.8
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
TeamViewer
Ranking in Remote Access
1st
Average Rating
8.6
Reviews Sentiment
6.8
Number of Reviews
110
Ranking in other categories
Virtual Meetings (2nd), Remote Monitoring and Management (RMM) (3rd)
 

Mindshare comparison

As of August 2026, in the Remote Access category, the mindshare of Microsoft Intune is 5.4%, down from 10.9% compared to the previous year. The mindshare of Parallels Access is 1.7%, down from 2.2% compared to the previous year. The mindshare of TeamViewer is 8.1%, up from 8.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Remote Access Mindshare Distribution
ProductMindshare (%)
TeamViewer8.1%
Microsoft Intune5.4%
Parallels Access1.7%
Other84.8%
Remote Access
 

Featured Reviews

HA
Senior Business Development Executive at Digitaltrack
Centralized device management has automated onboarding and improves remote security compliance
One thing I feel Microsoft Intune could improve is troubleshooting visibility. In many cases, when a policy or application deployment fails, the error messages are a bit generic. So, admins still spend time checking logs manually or testing on devices one by one. Compared to the simplicity of deployment, troubleshooting sometimes feels less mature. I also think reporting and real-time monitoring could be stronger. The dashboard gives useful information, but in large environments, many teams still depend on additional tools or scripts for deeper reporting and analytics. If I had to focus on one area first, I would probably choose troubleshooting and reporting. Deployment through Microsoft Intune is generally straightforward, but when something fails, identifying the exact root cause can still take more time than expected. Error messages are sometimes too generic, and admins often have to dig through logs, sync status, or multiple portals to understand what actually happened. I think user experience and policy management could also improve further. Microsoft Intune has become much better over the years, but sometimes the admin portal still feels fragmented because certain configurations open in different sections or redirect to older interfaces. For new admins, especially, it can take time to understand where everything is located. Another thing is policy conflict handling. In larger organizations, multiple device policies, compliance rules, and configuration profiles can overlap. When conflicts happen, the visibility is not always very clear, so admins spend time figuring out which policy actually won or caused the issue.
JP
CEO at a non-profit with 1-10 employees
Allows users to access and operate their computers remotely
When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work. I'd have to turn on the Bluetooth a lot of times and transfer it that way on both devices, which was troublesome. However, it would sometimes randomly work. I could go on my iPad, find whatever I wanted to do, click copy, then go over to the computer through Parallels Access, click paste, and it would randomly work. I had to call Parallels many times. They would log in and try something, which would temporarily work, but then it wouldn't. When it worked, it made integration between the two things great. That was a very helpful feature that didn't get polished.
Shubham-Agarwal - PeerSpot reviewer
Manager - Projects at Cognizant
Remote access has cut critical issue resolution time and supports faster production troubleshooting
Perhaps on the UI side of TeamViewer because we are connecting to different remote desktop connections or remote server connections. Whenever we are working on one of the production issues and we open multiple connections, it is very hectic or confusing to jump from one server to another server. Perhaps on the UI side, if they can improve something related to the view sessions or which session is connected to which remote server, that would be helpful. Perhaps something related to the authentication because it should have a proper authentication mechanism. Every developer should not access TeamViewer or the remote desktop by using TeamViewer. We always have a proper authentication or multifactor authentication mechanism in place, so only those on on-call support or P1 support at that time can access the remote server, but not anyone else. I chose nine out of 10 because sometimes we face the session timeout issue. Suppose during the production support, we connect to one of the remote servers, and if it is idle for approximately 10 or 15 minutes, the session timeout happens. We have to follow the same authentication mechanism to connect to the remote server again. During the session timeout, it delays our process or the troubleshooting steps, which is the reason I have given nine out of 10 instead of 10.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I like most about Intune is its seamless enrollment process, particularly the Autopilot method."
"As an IT administrator, I appreciate Intune's ability to implement granular device-level policies for our organization's employees."
"The stability of Microsoft Intune is good."
"The best thing about Intune for the customers is simply that it's included in the different plans of Microsoft 365."
"I have been using the Enterprise Application Management feature of Microsoft Intune, which enhances abilities when it comes to app discovery, deployment, and automatic updating."
"Among the most valuable features are the Company Portal that is built into Intune, and the update rings so that we can manage what types of future updates the devices get."
"With these improvements, I estimate we've reduced our patching costs by over $100,000 a month, as the MSP previously had to troubleshoot various issues manually."
"It's easy to manage and easy to configure."
"What seems to be the most valuable from the customer side is the ease of operation, and the overall experience they have."
"The application used to publish for mobile devices is very good and the desktop publishing is very, very good."
"Parallels Access gives me full access and control of the computer, and I can do anything I want remotely."
"It's great that the total deployment can happen completely remotely."
"It's got a very easy-to-use interface."
"We don't have problems with stability. Everything is good."
"Parallels Access has flexible licensing policies, which is beneficial for customers who have intermittent usage or users who are on and off the system."
"I’d advise users to go for it and try it out as it saves time for IT, allowing them to remote in from wherever they are so they don’t have to come to you and it makes troubleshooting simple."
"Ever since we have been using TeamViewer Business, because of how quick it is to connect to a user across the globe, we have been able to close tickets rapidly."
"The implementation is quite straightforward."
"It is quite simple to set up."
"Using TeamViewer for my personal clients has made things much better for me and my clients because my clients are happy to resolve a problem within seconds via TeamViewer."
"The solution is stable, reliable, has no bugs or glitches, does not crash or freeze, and the performance is good."
"Before TeamViewer, our remote personnel had to rely on taped video training, but now they get one-on-one training as I walk them through things on their computers."
"The most valuable feature of TeamViewer is the remote access connection. Additionally, it is easy to use."
 

Cons

"I rate Microsoft support between six to eight. The support often involves third parties hired by Microsoft who are knowledgeable, but sometimes the help I receive is not adequate."
"Microsoft Intune could be improved by providing more detailed and easier-to-navigate reporting and troubleshooting, especially when diagnosing policy failures."
"The tool's tunnel gateway is not very good, making it an area where improvements are required."
"Not all technicians are knowledgeable of the Microsoft solution, so they have to work on that as well."
"Microsoft Intune has potential for improvement; I would like to see a lot more customization in the reporting tools."
"Intune should be much more granular in terms of supporting more Android cellular devices."
"The main issue with Microsoft Intune is that for Windows, we can support only Windows 10 and 11 operating systems."
"Reporting can be better. Only global administrators can see detailed reports at the moment, and I don't want to use the global admin."
"The scalability is great for small or medium-sized businesses. However, it may not scale well for enterprise-level entities."
"There is room for improvement in the pricing policy. The price point is pretty aggressive."
"They could improve the reporting."
"One challenge we do notice is that the application is limited to Windows servers only. If a customer has a Linux server, things get complicated. They should open it up a bit to be more compatible with different types of servers."
"When you want to transfer a file from your iPad or remote device to the computer, the copy-and-paste feature doesn't always work."
"The solution may not scale well for enterprises."
"The one area which needs improvement for both the standalone and enterprise versions would be inter-operability between versions."
"I can use up to three computers, but sometimes I have four. So, it would be nice to have at least four computers."
"Sometimes when I am in a low network area, I face issues with connectivity while using TeamViewer, so definitely in that scenario, it should operate better over low networks."
"The performance could always be better."
"Quick User Switching has a very nasty tendency to render the screen output unstable."
"Unfortunately, the software is hit or miss when it comes to iOS devices, especially Macs."
"I believe latency can be optimized, and security control sometimes goes over the top and feels excessive."
"It becomes complicated to switch from one monitor to another for different windows."
 

Pricing and Cost Advice

"Existing E5 license holders for M365, Intune, and Azure, receive a free license."
"If you're ever going to buy an Office 365 environment, then pricing is reasonable given all that it does, but if you're not, then you might find the pricing expensive."
"Even if they charge a premium, they aim to provide equal value."
"It is average. Some of the costs are quite high depending on what the customer currently uses, but overall, it is not bad. I would not say that I would not recommend Intune based on the cost. I definitely would, but they can definitely improve on the cost. So overall, its cost is not bad."
"It's reasonable. They're not giving it away, but it's reasonable."
"Pricing can be improved."
"Intune is available as an individual product, but it also comes with Office 365 Premium or an Enterprise license, and the price varies for each version."
"This cost is approximately $30 USD per user per month."
"The licensing costs are about $100 per user."
"We are not using the solution for commercial use therefore it is free to use."
"The solution's pricing is reasonable."
"I used the free version of TeamViewer."
"It has probably saved us several thousands of dollars because we have quick access anywhere. We don't have to worry about finding people onsite or arranging conference calls. We also save time and money with it because we don't have to send somebody onsite to troubleshoot."
"TeamViewer is $600 or $700 per port per year..."
"TeamViewer pricing is reasonable... The simultaneous controller licensing model of TeamViewer - compared to LogMeIn’s controlled Host licensing model - seems to benefit us so far. We’re currently saving about 30 percent on licensing cost... The savings from licensing have been eaten up by the soft costs involved in dealing with and working around TeamViewer’s deficiencies in allowing granular control by multiple controllers, and the issues with the various settings that are missing on the macOS Host."
"The version of the solution we are using is free."
"TeamViewer was willing to give us a one-year package. Whereas, a lot of the other companies that we explored were paid by the month or quarter. It's just easier for our finance people at the college if we can make a one-time yearly payment."
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Top Industries

By visitors reading reviews
Financial Services Firm
10%
Manufacturing Company
9%
Outsourcing Company
8%
Computer Software Company
7%
Construction Company
11%
University
10%
Transportation Company
9%
Comms Service Provider
7%
Manufacturing Company
11%
Construction Company
10%
Computer Software Company
8%
Outsourcing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business192
Midsize Enterprise62
Large Enterprise187
No data available
By reviewers
Company SizeCount
Small Business44
Midsize Enterprise37
Large Enterprise39
 

Questions from the Community

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Should I choose Teamviewer Tensor over the regular Teamviewer?
The number one advantage of TeamViewer for me is its ease of use, specifically as it relates to the client side. By f...
What is your experience regarding pricing and costs for TeamViewer?
The pricing, setup cost, and licensing for TeamViewer Business are relatively very competitive and cost-effective.
What needs improvement with TeamViewer?
I believe latency can be optimized, and security control sometimes goes over the top and feels excessive. Virus scann...
 

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager
No data available
TeamViewer Tensor
 

Overview

 

Sample Customers

Mitchells and Buzzers, Callaway
Gilt Groupe K.K.
Porsche Informatik, Philips, DHL, Intel, Motorola, Microsoft, IBM, Siemens, Fujitsu, American Red Cross
Find out what your peers are saying about Parallels Access vs. TeamViewer and other solutions. Updated: August 2026.
910,564 professionals have used our research since 2012.