We use the solution for security purposes.
Manager- Process Excellence at Datamatics Business Solutions
A cloud solution for security purposes but performs slowly during usage
What is our primary use case?
What is most valuable?
The solution is valuable for security aspects.
What needs improvement?
The solution should respond faster. Whenever Trelix runs, the system slows down.
For how long have I used the solution?
I have been using Trellix for two years. We are using the latest version of the solution.
Buyer's Guide
Trellix Endpoint Security (ENS)
December 2024
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What do I think about the stability of the solution?
The product’s stability is good.
I rate the solution’s stability a seven out of ten.
What do I think about the scalability of the solution?
The solution is scalable. Around 3,000 users are using this solution.
I rate the solution’s scalability an eight out of ten.
How are customer service and support?
Technical support is good. They respond faster.
How was the initial setup?
The initial setup is simple.
What other advice do I have?
Ten people are required for maintenance.
You should monitor how efficiently the solution functions, how it will impact your system, and how many files will be processed. The more files your system has, the more security time is needed to scan them daily. Due to this, your system may become slower. Trelix ensures the system does not slow down even when Trelix runs in the background.
Overall, I rate the solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Project Manager at LTIMINDTREE
We can deploy all our configurations through the cloud
Pros and Cons
- "We have a cloud-based instance, so we can deploy all our configurations through the cloud. That's the beauty of FireEye."
- "Upgrading to new versions isn't easy and it can take a long time. Also, other solutions' tamper protection features are better than FireEye's. Clients should have access to our local information, but they shouldn't change settings on the system itself."
What is our primary use case?
FireEye replaces our traditional antivirus solutions like Symantec and McAfee and covers multiple business use cases, including EDR.
What is most valuable?
We have a cloud-based instance, so we can deploy all our configurations through the cloud. That's the beauty of FireEye.
What needs improvement?
Upgrading to new versions isn't easy and it can take a long time. Also, other solutions' tamper protection features are better than FireEye's. Clients should have access to our local information, but they shouldn't change settings on the system itself.
For how long have I used the solution?
I I have used FireEye for 10 months.
What do I think about the stability of the solution?
I rate Endpoint Security seven out of 10. There is room for improvement and development.
What do I think about the scalability of the solution?
FireEye is a cloud-based application, so it's easy to extend by purchasing more licenses.
How are customer service and support?
FireEye responds promptly, and their support has been excellent so far.
How was the initial setup?
Deploying Endpoint Security is hassle-free. We uninstalled our legacy antivirus system and deployed FireEye. We created a package and deployed it across the servers manually.
What other advice do I have?
I rate FireEye Endpoint Security eight out of 10. Explore the solution and see what benefits it can offer your organization. I recommend FireEye depending on the customer's needs and use cases.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
Trellix Endpoint Security (ENS)
December 2024
Learn what your peers think about Trellix Endpoint Security (ENS). Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
Technical Executive at Digitaltrack
User-based policies offer fine granularity, and the technical support is reponsive
Pros and Cons
- "The most valuable feature is user-based policy provision."
- "A policy-editing console should be added."
What is our primary use case?
We are a solution provider and McAfee MVISION Endpoint is one of the products that we implement for our clients. Our clients use it to help manage their security.
What is most valuable?
The most valuable feature is user-based policy provision. It allows for greater granularity.
Our clients use the VPN to create secure connections to their servers.
What needs improvement?
A policy-editing console should be added.
Having automatic updates would be helpful.
For how long have I used the solution?
We have been dealing with this product for about two years.
What do I think about the stability of the solution?
We are completing two deployments each week and I don't have any comments with regards to stability. I would say that it's stable enough.
What do I think about the scalability of the solution?
We have about 20 clients who are using this solution and it is easy to scale. I would estimate the number of users to be about 400.
How are customer service and technical support?
McAfee has good support and they are very responsive.
Which solution did I use previously and why did I switch?
We deal with endpoint solutions from several vendors including Sophos, Symantec, and CrowdStrike. We are still using Symantec in parallel with McAfee.
The capabilities of these products are similar and the real difference is in the support. McAfee has the best support nowadays, as Symantec takes too long to respond.
How was the initial setup?
The initial setup sometimes has to be done manually because of issues with Active Directory. That said, it is not normally complex. Complexity can come from using export files because McAfee does not have a policy-editing console.
One of the recent deployments we completed required three of us 15 days. This including training people in different locations.
What about the implementation team?
We implement and deploy this product for our clients.
What's my experience with pricing, setup cost, and licensing?
Licensing fees are billed on a yearly basis.
What other advice do I have?
I would rate this solution an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
National Technical Support Manager at BancoSol S.A.
It's a good solution , not the best. Email protection could be better.
Pros and Cons
- "MVISION offers decent protection."
- "The email protection isn't efficient enough, and I'd like to see DLP features in the next release."
What is most valuable?
MVISION offers decent protection.
What needs improvement?
The email protection isn't efficient enough, and I'd like to see DLP features in the next release.
For how long have I used the solution?
I've been using MVISION for three years.
What do I think about the stability of the solution?
MVISION is stable.
What do I think about the scalability of the solution?
MVISION is scalable.
How was the initial setup?
Setting up MVISION is easy.
What's my experience with pricing, setup cost, and licensing?
We have an annual license and pay extra for support.
What other advice do I have?
I rate McAfee MVISION Endpoint six out of 10. It's a good product, but not the best. I wouldn't recommend it to others because it's not secure enough.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Delivery Manager at a tech services company with 10,001+ employees
Great containment feature and very user-friendly GUI
Pros and Cons
- "A great console with a user-friendly GUI."
- "Search feature could be made more user-friendly."
What is our primary use case?
The solution enables me to monitor all my endpoints and ensure that our agents are reporting to the FireEye management server. That is key for allowing us to see any suspicious traffic coming in. I'm the delivery manager and we are customers of FireEye.
What is most valuable?
I like the console and the GUI is user-friendly. One of the most important and critical features is containment. Suppose something gets infected and there's the possibility of it spreading laterally and causing a problem or compromising a network. FireEye has a feature that enables it to disconnect from a system network so that the infection doesn't spread.
Even if an incident occurs at night when support teams are not available, the feature can contain the infection so that when the support teams get to work, they can carry out the remediation part and bring the system back to production.
What needs improvement?
I'd like to see the searches enhanced because when I hand over the product to someone without experience, it should be user-friendly to them as well. If the feature was enhanced, and the amount of data that comes in reduced, it would simplify the process for anyone.
For how long have I used the solution?
I've been using this solution for two years.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
I haven't had any issues with scalability.
How are customer service and support?
The support is pretty good, we haven't had any problems.
How would you rate customer service and support?
Neutral
How was the initial setup?
We had a separate team implementing FireEye and there didn't seem to be any issues so I think deployment was relatively straightforward.
Which other solutions did I evaluate?
I prefer FireEye to solutions like CrowdStrike, Carbon Black, and Trend Micro which are not as user-friendly. FireEye is also easier to integrate with the SIEM, so all the logs get pushed and there are no issues getting the device integrated with SIEM.
What other advice do I have?
I rate this solution nine out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Technical Presales Consultant - Solutions Architect at Nexus Technologies,Inc.
Centralized management, integrates well, and the technical support is good
Pros and Cons
- "The agents are easy to deploy."
- "Endpoint resource utilization causes high levels of instability and that is something that needs improvement."
What is our primary use case?
We are a reseller and McAfee is one of the security solutions that we implement for our customers.
How has it helped my organization?
The cloud-based security and data protection features are essential for the work from home set up, because of the pandemic.
What is most valuable?
Some of the most valuable features of this solution are the ePO, centralized management, single control, and ease of management.
The agents are easy to deploy.
For McAfee, as long as you have ePO it is easy to manage.
It integrates well with other solutions and I like their CASB and the Web Gateway, their cloud security. Most of our clients are migrating to the cloud and they are evaluating cloud security solutions and data protection.
What needs improvement?
Endpoint resource utilization causes high levels of instability and that is something that needs improvement. Our clients are concerned about how it can affect their endpoints and do not want the CPU overburdened.
For how long have I used the solution?
I have been working with this solution for four years.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
This is a scalable solution. Most of our clients are enterprise-level companies with 10,000 users.
How are customer service and technical support?
My personal experience with technical support is limited, but we have a good working relationship with them. In the four years that we have worked with McAfee, we have found that the people behind this product are easy to talk to. No matter how complex the problem is, they will help you to better understand it.
Overall, I feel that their support is good.
How was the initial setup?
The initial setup is straightforward and it is easy to configure.
What's my experience with pricing, setup cost, and licensing?
The pricing is mid-ranged and quite reasonable compared to other similar products.
Which other solutions did I evaluate?
Being a reseller, we handle many different endpoint products and have evaluated several of them. When comparing to Symantec, for example, McAfee is better in that they have multiple agents and multiple consoles. We also work with CrowdStrike and Cylance.
Some of our customers prefer McAfee because they started with an on-premises solution, which is a good thing. Not every company is cloud-ready, yet. Some of them have hybrid configurations, where they have on-premises protection as well as cloud-based protection.
Price-wise, McAfee is less expensive than CrowdStrike or Cylance, although not as cheap as Kaspersky or Sophos. I would say that it is reasonable, for the feature set.
What other advice do I have?
We have been working with McAfee for four years and the sales and support have always been good. It is not difficult for us to handle McAfee because they have always worked well with us.
I think that this is a good option for people working from home because it is easy to implement and deploy the agents.
My recommendation for anybody who is implementing this product is to have VPN access set up, adding to the security, especially when working from home.
I would rate this solution an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: reseller
Has valuable AI capabilities and good technical support services
Pros and Cons
- "The platform's most valuable features are AI capabilities and its quick updates."
- "They could provide better integration capabilities for the product with other services."
What is our primary use case?
We use the platform for managing and securing endpoints in our organization.
How has it helped my organization?
The solution's technical support services have a quick response time. It has been beneficial for our organization.
What is most valuable?
The platform's most valuable features are AI capabilities and its quick updates.
What needs improvement?
They could provide better integration capabilities for the product with other services.
For how long have I used the solution?
We have been using Trellix Endpoint Security (ENS) for two to three years. We are using the latest version and regularly update it.
What do I think about the stability of the solution?
I rate the product's stability a seven out of ten.
What do I think about the scalability of the solution?
Our corporation has approximately 13,000 Trellix Endpoint Security (ENS) users. It is a scalable product.
What was our ROI?
The solution helps manage users easier and reduces the workload for the IT team.
What's my experience with pricing, setup cost, and licensing?
The product pricing is high.
Which other solutions did I evaluate?
We are evaluating Trellix Endpoint Security (ENS) features compared to others.
What other advice do I have?
I advise others to consider the specific requirements of users, such as personal devices that may not be supported before making a purchase decision.
I rate it an eight out of ten.
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 10, 2024
Flag as inappropriateInformation Security Engineer at Nhq Distribution Ltd
A good endpoint security software in the market that needs to offer more customization capabilities
Pros and Cons
- "The most valuable feature of the solution is its dashboard."
- "The customization capabilities of the solution are an area where it lacks, so it would be great if our company could customize the solution to meet the demands of our customers."
What is our primary use case?
Trellix Endpoint Security (ENS) is useful as an endpoint security software.
What is most valuable?
The most valuable feature of the solution is its dashboard.
What needs improvement?
The dashboard provided by the solution needs to be improved. The customization capabilities of the solution are an area where it lacks, so it would be great if our company could customize the solution to meet the demands of our customers.
In the future, I would like technical support for the solution and its UI to be more efficient.
For how long have I used the solution?
I have been using Trellix Endpoint Security (ENS) for two years. I usually deal with a product's latest version. My company has a partnership with Trellix.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten. The solution is mostly stable, but sometimes, there is a need to do some troubleshooting.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven out of ten.
How are customer service and support?
I rate the technical support an eight out of ten.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Currently, I work with CrowdStrike since my company has a partnership with it. CrowdStrike is better than Trellix Endpoint Security (ENS). CrowdStrike offers functionalities like machine learning and DLP.
How was the initial setup?
I have used the solution on the cloud and on-premises. Currently, the solution is deployed on the cloud services offered by Trellix, which I feel is a public cloud.
What's my experience with pricing, setup cost, and licensing?
I don't think there are any extra expenses besides its licensing costs.
What other advice do I have?
Maintenance of the solution is required, including some troubleshooting parts managed by five to six engineers in our company.
I recommend the solution to those planning to use it.
Not all solutions in the market are good, though I found Trellix Endpoint Security (ENS) to be a good product.
I rate the overall solution a seven out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer:
Buyer's Guide
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Updated: December 2024
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Quick Links
Learn More: Questions:
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The GUI of ePO must be upgraded.