Trellix Helix Reviews

I am a presales manager for a cybersecurity company, and I use Trellix Helix to manage software for cybersecurity. I sell software to enterprise customers, and my main use case involves data protection, email security, and endpoint security.

One of the most valuable features of Trellix Helix is its AI capability for the XDR platform, enabling me to reduce the time to resolve incidents. The software correlates data from the security environment and allows searches in natural language. It is crucial for enterprise companies worldwide, not just in the United States. Trellix Helix offers more than 400 connectors for integration and supports both small and large environments.

I have just released this solution to the market, and my customers' response has been great. While Trellix Wise is seen as a top vendor with its AI implementation for accelerating incident investigation, there have been some support issues due to a recent fusion and merger in the company, which could be improved.

I have been working with Trellix Helix for two months.

The stability of Trellix Helix is really good. Although there have been some incidents, these were related to support issues rather than product instability. My solutions need to be highly available because they are critical for my customers.

The scalability of Trellix Helix is impressive. I support the largest companies in the world, and the solution is not just restricted to small or medium businesses. It can scale to support large environments.

The technical support for Trellix Helix is rated four out of five. Despite the ongoing transformation due to a fusion and merger of the company, the support could be better as there have been some challenges with staffing and information.

Positive

The initial setup of Trellix Helix was rated nine and a half out of ten. Although no software is ever one hundred percent, my experience was good and easy to use. The installation process is simple with straightforward configuration.

The price of Trellix Helix is competitive in the market. It is not the cheapest but also not the most expensive. As for additional costs beyond standard licensing fees, there are none.

I advise moving quickly to adopt Trellix Helix to improve operations and get faster response times for incidents. I rate Trellix Helix overall ten out of ten.

Hybrid Cloud

Other

It is used for correlating data.

It is kind of simple and very easily deployable. You can start working with it very fast.

It should have more cloud connectors. It could also be cheaper.

I have been using this solution for almost three years.

It is reliable.

It is scalable.

Their support is okay. It is not bad.

It is very easy to deploy. Most of its maintenance is automatic. We just get the notification that it is going to happen. So far, we haven't faced any issues.

It was FireEye itself.

It could be cheaper, but that applies to every product.

I would recommend this solution to others. I would rate FireEye Helix an eight out of 10.

Public Cloud

The solution is typically used for sub-services, managed detection, and response services as well as advanced sub-services. The solution was managed by the company where I worked and we offered the services to the customer.

The solution is very high-quality. It offers a very small number of false positives. We don't have to get distracted by checking up on false data and making sure nothing is wrong.

The product offers very strong automation. Our cyber security analysts don't have to correlate the information to detect problems. They only need to analyze problems that have been identified by the platform.

The initial setup is very easy.

The graphical user interface could be improved. It's not easy to handle and it's not easy for a customer or end-user to learn how to manage the solution. 

I first started working with the solution at my previous company, in 2017, and I continue to work with it. It's been over two or so years.

The solution is very stable. It's reliable. There aren't issues with bugs or glitches. It doesn't freeze.

From a technical point of view, it's quite scalable. You only need to have agents on the endpoint or devices. It's really just a little less scalable from the economic point of view as there's a huge cost. The cost was a limiting factor for our organization. We had a limited budget and therefore acquired less of the solution than we technically need. There are parts that are not monitored, not because it can't physically scale but due to the fact that budget-wise, it's not possible. 

The technical support has been very good. We're quite satisfied with the level of support we get.

The initial setup is not complex at all. It's a very straightforward implementation.

The deployment is also relatively quick. You can be online in about two or three days at the most. It does not require a lot of time.

It's quite an expensive solution. FireEye is one of the top artificial intelligence solutions on the market. It's not made for, in my opinion, small businesses. It's more for leading enterprises.

There are no hidden costs. We don't have professional services because they are very, very expensive. 

We're just customers. We don't have a business relationship with the company.

With FireEye, everything is managed by cloud artificial intelligence.

The solution is built to target larger enterprises. Their market's different from many other markets as it's made for 99% of mid-sized enterprises of 1,000 or so people. In Italy, that's quite a large-sized company. We're most likely not their target market as our businesses tend to be a bit smaller. 

If this solution would work for another company, I'd say it depends on the size of the company and the maturity level. For a small company that is not structured for security instruction and competencies, I wouldn't advise this solution. That said, it does offer a lot of features surrounding security and this is something that you can put on top of your security program if you have the right infrastructure in place.

I'd rate the solution nine out of ten. It does everything we need it to do. It's not really lacking in any regard.

Public Cloud