In our company, our use case for Trello is that it's used for individual projects, e.g. for our marketing department, data department, etc. We use it to assign tasks, to track what stage each task is currently on, to add notes, etc. We use the solution to check the progress within various departments and various projects that we have within our company.
CEO at PeerSpot
Designed for team collaboration and project management; user interface is easy to understand, with drag and drop functionality
Pros and Cons
- "Project management and work collaboration solution with amazing scalability and stability. Its user interface is modern and easy to understand, with drag and drop functionality."
- "My advice to people looking into implementing Trello is to just do it, because it's really a great software, very easy to use, and a great collaboration tool, as long as you implement it into your organization properly."
- "Having more integration with third party tools is an area for improvement in Trello. It would also be nice if it has a voice messaging functionality similar to what you have in WhatsApp, for quicker communication with colleagues."
- "Having more integration with third party tools is an area for improvement for Trello."
What is our primary use case?
How has it helped my organization?
The key benefit that Trello has provided to our company is organization. Currently, for each department and each project, we know where we are and what we still have on our plate. We know what's top priority and what's low priority, etc. Trello provides basic organization across all departments within our company.
What is most valuable?
Personally, I love the user interface of Trello, because it's very modern, easy to understand, and it allows you to move one task from stage to stage through its drag and drop functionality.
I also love that you're able to add images, tag your colleagues, and provide updates within any kind of task.
These are the main features and functionalities I enjoy the most out of Trello.
What needs improvement?
Its hard to say what could be improved in Trello, because it does what it was designed to do, and it's simple, so it's really hard to come up with any flaws.
If I were to name one, it will be for the solution to have more integrations, e.g. they already have quite a few, but we're heavy users of a CRM called Creational, and there's no direct integration with that particular CRM system, but that CRM system is one of the top five CRMs out there. I found it quite odd and strange that integration between Trello and Creational isn't available, while for Salesforce, it's there. Having more integration with third party tools is an area for improvement for Trello.
I also haven't actually looked too much into it, and I'm not sure if this is currently available in Trello: having something along the lines of WhatsApp, where you're able to hold down a button and leave a voice message for your colleagues. It's an additional feature I'd love to see in the next release of Trello, because I think that's also a very quick and great way to be able to communicate with your colleagues. It'll be so much quicker than having to type long sentences or paragraphs to explain. Having voice messaging as an additional functionality in Trello would be great.
Buyer's Guide
Trello
March 2026
Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,667 professionals have used our research since 2012.
For how long have I used the solution?
We've been active users of Trello for the past five years. It's a cloud-based solution, so it automatically gets updated, and this means we're always on the latest version.
What do I think about the stability of the solution?
The stability of Trello is top-notch. I would rate it five out of five. It's super stable.
What do I think about the scalability of the solution?
The scalability in Trello is amazing. If you have a big project or an existing project, you want to create a new Trello board in just a couple of clicks. Being able to invite additional employees, team members, and colleagues, would take just a few clicks, e.g. you just need to input their emails or the first name, last name, and emails. Invite are sent, so they're able to log in, and they're integrated directly. Everything is very fast and easy to use.
Which solution did I use previously and why did I switch?
We tried to use other solutions that turned out to be a little bit more complex, e.g. Monday.com, Asana, and quite a few other ones. We've actually tested around 10 different solutions, and we were looking for something a little bit more structured, a little bit more organized. After testing all these other solutions, we understood that simplicity is key and that's basically why Trello won. That's why we've been using Trello for the past five years.
How was the initial setup?
The initial setup for Trello was very simple, that even a six year old child would be able to do it and use it. You go to the site as it's all browser-based, but I know that they also have an application that's available on Android and iOS.
To use the app, all you need to do is to download it, log into your account, and you'll be ready to go. It's super simple. You're also able to customize the stages, but it literally takes seconds to do, including creating your own Trello cards, and your own pages. The process was very quick, easy, and intuitive.
What about the implementation team?
We didn't have to use a consultant or integrator to implement Trello. I doubt that anybody would actually use one for this solution, unless they have something crazy in mind.
What's my experience with pricing, setup cost, and licensing?
Trello has a paid version, but we've been using just the free version. It covers all of the bases and all of our needs for us, so there's no cost involved for us. This is surprising for such a quality platform with no limitations on the key functionalities, because you can take advantage of those functionalities without having to pay for the solution.
What other advice do I have?
I'm not sure who the cloud provider is for Trello, but I'm assuming it's AWS.
We have eight to ten people using Trello in our company. It's just all management, e.g. the executive level, the team leads, it's management across the board. We're not a huge organization, but it's being used extensively. It's being used daily, e.g. we do have weekly calls with our main management team, and the first thing we do on every call is opening up Trello. We go through all of the cards to find out what's outstanding, what's moving, etc. This is how we operate, and this is how we're staying organized, through using Trello on a daily basis.
As the organization grows and we have more people in management, we could increase usage of Trello, and start including more people, but we're also potentially thinking of a way to be able to implement it and having just regular employees on there as well. It just adds a whole new level of organization to our business.
I've not had the chance to contact the technical support team of Trello, because for all of the years I've used it, absolutely nothing breaks, and nothing goes wrong. I'm not even sure they have a support team, e.g. I'm sure they do, but I've never had the need to actually contact them.
My advice to people looking into implementing Trello is to just do it. It's really a great software, and it's very easy to use. It's a great collaboration tool, as long as you implement it into your organization properly. I always have a game plan. You shouldn't expect to implement any kind of software and feel that it's going to make drastic changes to your organization. Make sure you have a game plan behind it, so once you're implementing it, you understand what kind of stages you need on your Trello board, and building processes behind that.
I'd give Trello a rating of nine out of ten, because I just don't believe that any product would be perfect. We really enjoyed using Trello, but we're hoping they'd surprise us in the future, e.g. through a new feature or functionality we haven't even thought about. We'll definitely continue using the solution, in the hope that they'd grow to be bigger and better.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Director, Technology Planning and Human Resource at Agate Technology Solutions
Simple and effective solution to track projects
Pros and Cons
- "Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management."
- "I would like to see improvement in onboarding back-office team members."
What is our primary use case?
I use the solution to track simple projects. Trello is also useful whenever I intend to make presentations to stakeholders. It has some inbuilt features that make presentations easier and with much better pictorial elements.
How has it helped my organization?
Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management.
What is most valuable?
Trello's workflow is very calculated.
What needs improvement?
I would like to see improvement in onboarding back-office team members.
For how long have I used the solution?
I use Trello occasionally.
What do I think about the stability of the solution?
Trello is stable. There are occasional patch updates that do not disrupt any saved work.
What do I think about the scalability of the solution?
Trello is scalable as its features can be extended to accommodate small to larger projects.
How are customer service and support?
The customer service team always responded to me whenever I had any need for them and they get the issues quickly resolved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Jira to track complex projects.
How was the initial setup?
The implementation of Trello is easier compared to Microsoft Visio but complex when compared to Jira. Trello has more features than Visio. The complexity of the system increases with the increase in features.
What about the implementation team?
I used Trello in-house.
What's my experience with pricing, setup cost, and licensing?
The solution pricing is okay. The pricing is subscription-based and depends on the features that you need. If you need more features then you will need to pay more. You can use the basic features to lead your project management.
Which other solutions did I evaluate?
Yes, I did. I tried Microsoft Visio which is also good but there are some unique differences.
What other advice do I have?
I would rate Trello a nine out of ten. When you are a beginner, there will be difficulty in using such complex solutions. Later, you can decide what you are going to do with the solution. For some of the new solutions, the physicalization is divided due to the new available features.
My advice to anyone from business analysis, IT management, and project management is to use Trello first. It is because if you start using Jira first, you will encounter issues. Therefore, it is good to move from Visio to Trello and then to Jira. You can get in touch with business intelligence with Trello.
I have not encountered any technical issues with the solution. Support was available whenever I didn’t know how to proceed. This support gave me direction on what to do next. It is a rare thing for a solution to not give any headaches to the person using it.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Trello
March 2026
Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,667 professionals have used our research since 2012.
Sr. Software Engineer at a tech vendor with 10,001+ employees
Helps reduce costs, human errors, and our on-premises footprint
Pros and Cons
- "All the features are valuable but the data extraction is extremely helpful for automation."
- "Unstructured data cannot be directly used; it needs to be structured first."
What is our primary use case?
We use UiPath to automate bill generation each month for our clients.
How has it helped my organization?
While UiPath offers an RF framework, our organization has developed a custom five-stage framework as our internal standard. To utilize this framework, we implemented specific processes to populate the queue with the necessary values. We then process the data sequentially, debugging and finalizing each operation before moving on to the next. Notably, we ensure all transaction features and exceptions are documented beforehand for comprehensive recording.
The UiPath user community is helpful when we are developing any backend operations.
Over the past two years, UiPath has helped us reduce costs by automating previously manual tasks. This has increased our clients' willingness to embrace automation for their standard manual processes. In the event of an automation issue, we can easily raise a ticket through another user interface to have it resolved.
UiPath has helped reduce our on-premises footprint.
UiPath helps speed up digital transformation in the back end.
If the developers write the code correctly, UiPath helps reduce human error by 60 percent.
What is most valuable?
All the features are valuable but the data extraction is extremely helpful for automation.
What needs improvement?
Unstructured data cannot be directly used; it needs to be structured first.
The recording session works well, but introducing dynamic control can cause glitches and loss of control. To address this, we need to manually extract elements from all test boxes and ensure the dynamic code is executed within them for proper functionality.
For how long have I used the solution?
I have been using UiPath for four years.
What do I think about the stability of the solution?
The versions of UiPath that we have used are stable.
What do I think about the scalability of the solution?
We can scale UiPath to meet our needs.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our previous automation solution proved to be less effective. UiPath, on the other hand, has demonstrated a 95 percent increase in efficiency for our needs.
How was the initial setup?
Initially, the deployment may be complex, but it will become straightforward once we get the hang of it. The deployment doesn't take much time.
What was our ROI?
Our positive return on investment with UiPath has led us to consolidate all our automation efforts on their platform.
What's my experience with pricing, setup cost, and licensing?
UiPath is cost-efficient.
What other advice do I have?
I would rate UiPath ten out of ten.
Our clients are SMBs.
Maintenance is only required when there are changes or updates made.
I recommend UiPath because it is user-friendly and widely preferred.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Head of Product at a computer software company with 201-500 employees
A customizable and powerful solution that helps to organize work
Pros and Cons
- "Trello's most valuable feature is its visuals. You can customize your board with covers and pictures. There are no restrictions in workflow columns as in Jira. It is a powerful solution to organize work. Jira is process-oriented and restrictive."
- "Trello has become complex over the years."
What is most valuable?
Trello's most valuable feature is its visuals. You can customize your board with covers and pictures. There are no restrictions in workflow columns as in Jira. It is a powerful solution to organize work. Jira is process-oriented and restrictive.
What needs improvement?
Trello has become complex over the years.
For how long have I used the solution?
I have been working with the product for five to six years.
What do I think about the stability of the solution?
The tool is stable.
What do I think about the scalability of the solution?
I rate Trello's scalability a six out of ten. My company has 100 users.
How are customer service and support?
The tool's response is not on time. It is the last resort after the forums and documentation. At times, their reply is something that we already know.
How was the initial setup?
The tool's deployment is simple.
What other advice do I have?
I rate Trello an eight out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer. Reseller
Project manager at Hino Motors Sales Indonesia
A tool useful for project management that helps create dashboards and workspaces
Pros and Cons
- "The most valuable features of the solution are that it is easy to use and flexible while offering the ease of use of drag-and-drop functionality for each task."
- "The dashboards and flexibility to adjust the timeline view for each task are areas with shortcomings in the solution that need improvement."
What is our primary use case?
My company uses Trello for project management to create dashboards and workspaces.
What is most valuable?
The most valuable features of the solution are that it is easy to use and flexible while offering the ease of use of drag-and-drop functionality for each task.
What needs improvement?
The dashboards and flexibility to adjust the timeline view for each task are areas with shortcomings in the solution that need improvement.
For how long have I used the solution?
I have been using Trello for three months.
What do I think about the stability of the solution?
Stability-wise, I rate the solution an eight out of ten since they need to improve the flexibility to make changes to the timeline view and dashboard.
What do I think about the scalability of the solution?
Scalability-wise, I rate the solution a seven or eight out of ten.
Around 600 to 700 employees in my company use Trello.
Which solution did I use previously and why did I switch?
I prefer to use Jira instead of Trello. With Trello, our company can't see the plans in the timeline view.
How was the initial setup?
The initial setup of Trello is not complex.
The solution can be deployed in five hours or a day.
What about the implementation team?
I installed the product, so it was an in-house process without any training.
What other advice do I have?
I rate the overall solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CEO at Infohob
It is an easy-to-use solution that has been useful for project management
Pros and Cons
- "I like the user interface's graphics and the general features and functionalities."
- "The solution could be priced cheaper."
What is our primary use case?
We have software engineers working in a distributed format, handling outsourcing projects, and we create tasks in Trello. We use Trello to manage projects, though most of our projects are not very big.
What is most valuable?
I like the user interface's graphics and the general features and functionalities. Similarly, I like the automation side of things because it provides updates and notifications. Trello is a valuable solution.
What needs improvement?
The solution could be priced cheaper.
For how long have I used the solution?
I have been using Trello for the past three years, and I'm using the latest version.
What do I think about the stability of the solution?
I rate the stability as a ten out of ten.
What do I think about the scalability of the solution?
The solution is scalable. We have eight users. We will increase usage if we need to.
How was the initial setup?
The initial setup was straightforward. It took less than ten minutes to deploy the solution. The process is quite simple. It's a straightforward and user-friendly experience. Since most of our project managers and product managers were already familiar with setting up the solution, the initial setup was not a big deal for us.
What about the implementation team?
We implemented it through our in-house team.
What's my experience with pricing, setup cost, and licensing?
The pricing starts from around $6 per license for a subscription, and there might be higher subscriptions available, possibly around $12 per month. Overall, I rate the pricing an eight out of ten.
What other advice do I have?
Most of our projects on Trello are not very big, so we are reconsidering it.
When setting up Trello, you need to create an account, and after confirmation, you can start using the free version to explore the features. While the free version may have some limitations, you can easily upgrade to the paid version if you require additional features.
Everyone should get a subscription since it's a good solution. Overall, I rate the solution a ten out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
UX Designer at Qalam
Task and project management solution that makes it easy to create business rules and process flows
Pros and Cons
- "The usability of this solution is its most valuable feature. It offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers."
- "The usability of this solution is its most valuable feature, as it offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers."
- "It would be great if there was a tour for new users to explain how this solution works. Using this solution for the first time can feel complicated."
- "It would be great if there was a tour for new users to explain how this solution works."
What is our primary use case?
We use this solution for user calls and to issue alerts. Currently only three of us are using this solution but we are planning to increase usage in the future.
What is most valuable?
The usability of this solution is its most valuable feature. It offers a great flow of creating a business rule that allows you to just add identifiers and qualifiers.
What needs improvement?
It would be great if there was a tour for new users to explain how this solution works. Using this solution for the first time can feel complicated.
This solution could also be improved by removing the contradiction that seems to exist in the options of filters that can be used.
For how long have I used the solution?
I have been using Trello for a few months.
What do I think about the stability of the solution?
This is a stable solution.
How are customer service and support?
We have not needed to contact their customer support team as we use their online help centre and it has provided us with sufficient assistance.
What's my experience with pricing, setup cost, and licensing?
The pricing for this solution is reasonable.
What other advice do I have?
I would advise others to use this solution because it offers a lot of flexibility.
I would rate this solution an eight out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
CS/Retention Manager at Catchpoint LTD
Very easy to use, but should add more pages
Pros and Cons
- "I can see everything on one page, like sticky notes. It's very, very easy to use and very straightforward."
- "The most valuable feature is the fact that I can see everything on one page, like sticky notes, and everything is set up, and it's pretty easy to use."
- "It's really simple, which is a good thing, but it only does one thing for us."
- "It's really simple, which is a good thing, but it only does one thing for us."
What is our primary use case?
The previous company that I was working for was using it for appointments. In this company, we're using it to see specific actions and check their status.
What is most valuable?
The most valuable feature is the fact that I can see everything on one page, like sticky notes, and everything is set up. It's pretty easy to use.
What needs improvement?
Having different actions and maybe multiple pages would be helpful, but I don't know if those already exist because I'm only doing one thing on Trello and I've never really gone deep into it. If there was an option for more pages on it we could actually do other things and see other actions without having to have more programs open.
For how long have I used the solution?
I've used Trello in different companies for two or three years.
How was the initial setup?
The initial setup was very easy and very straightforward.
What about the implementation team?
It was probably implemented in-house because it's pretty easy. I assume it was in-house.
What other advice do I have?
It's very, very easy to use and very straightforward, so there are no worries, no issues, and no need to be technically advanced.
I would rate it a seven out of ten. It's really simple, which is a good thing, but it only does one thing for us.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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