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Smartsheet vs Trello comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Smartsheet offers praised email support and resources, yet has mixed reviews on ticket handling and customer service efficiency.
No sentiment score available
 

Room For Improvement

Sentiment score
5.4
Smartsheet needs an intuitive UI, better integration, real-time collaboration, enhanced project management, and improved customer service responsiveness.
No sentiment score available
 

Scalability Issues

Sentiment score
8.1
Smartsheet is highly scalable, integrates with Microsoft Teams and Jira, supports collaboration, but may require licensing for advanced features.
No sentiment score available
 

Setup Cost

No sentiment score available
Smartsheet provides flexible enterprise pricing, with per-user costs, free options, and competitive advantages over Microsoft Project.
No sentiment score available
 

Stability Issues

Sentiment score
8.1
Users praise Smartsheet's reliable stability, minor lags, and cloud accessibility, scoring it 8-10 for performance despite initial setup challenges.
No sentiment score available
 

Valuable Features

Sentiment score
8.0
Smartsheet's intuitive interface, real-time collaboration, and extensive features enhance project management efficiency and appeal to diverse users.
No sentiment score available
 

Categories and Ranking

Smartsheet
Ranking in Project Management Software
5th
Average Rating
8.0
Reviews Sentiment
7.6
Number of Reviews
40
Ranking in other categories
Project Portfolio Management (4th)
Trello
Ranking in Project Management Software
6th
Average Rating
8.4
Reviews Sentiment
7.7
Number of Reviews
41
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Project Management Software category, the mindshare of Smartsheet is 5.0%, down from 6.9% compared to the previous year. The mindshare of Trello is 3.0%, down from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Asma Ali - PeerSpot reviewer
Easy to use, simple to set up, and great for non co-located environments
At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.
Arsalan Nili - PeerSpot reviewer
The solution is easy to set up, extremely stable, and is available on multiple devices
We use the solution to assign tasks to our people and they report what they do on their tasks. We set our priorities and set the last status using Trello We found that the solution was available on multiple devices, has a great user experience, is simple to use, and it is available on multiple…
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Top Industries

By visitors reading reviews
Educational Organization
41%
Manufacturing Company
7%
Healthcare Company
6%
Government
5%
Educational Organization
82%
Computer Software Company
3%
Financial Services Firm
2%
Manufacturing Company
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
What do you like most about Trello?
The solution is very user-friendly, where you have everything you need.
What is your experience regarding pricing and costs for Trello?
I did not evaluate Trello's pricing model since it was provided by my organization.
What needs improvement with Trello?
Trello could improve from a UI and UX standpoint and should consider adding enhanced functionality from a release management standpoint. Additional features for release management in the style of J...
 

Comparisons

 

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Overview

 

Sample Customers

Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Find out what your peers are saying about Smartsheet vs. Trello and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.