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Smartsheet vs Trello comparison

Smartsheet and Atlassian are both solutions in the Project Management Software category. Smartsheet is ranked #5 with an average rating of 7.7, while Atlassian is ranked #6 with an average rating of 8.4. Smartsheet holds a 5.2% mindshare in PMS, compared to Atlassian’s 3.3% mindshare. Additionally, 92% of Smartsheet users are willing to recommend the solution, compared to 90% of Atlassian users who would recommend it.
Smartsheet
Read 40 Smartsheet reviews
  • 4,616 Views
  • 1,518 Comparison Views
92% willing to recommend
Trello
Read 41 Trello reviews
  • 1,561 Views
  • 758 Comparison Views
90% willing to recommend
 

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Smartsheet and Trello compete in the project management category, offering distinct strengths tailored to various user needs. Smartsheet holds an advantage for complex project management tasks due to its robust features and integrations, while Trello's intuitive Kanban boards are preferred for straightforward task management, appealing to non-technical users.

Features: Smartsheet includes Gantt charts, workflows, and automation capabilities, along with extensive integrations with Jira and Microsoft Teams. Its cloud-based nature enhances data sharing and customization. Trello features intuitive Kanban boards that provide a visual task management approach, easy drag-and-drop functionality, and a user-friendly interface conducive to non-technical users.

Room for Improvement: Smartsheet could benefit from enhancements in real-time collaboration, a more intuitive interface, and better security settings. Users also seek improved Excel integration and expanded formula capabilities. Trello could improve its automation features, integration with other tools, task linking capabilities, and notification handling, alongside updates to its mobile app and export options.

Ease of Deployment and Customer Service: Smartsheet provides public and hybrid cloud deployment options and offers essential resources, though customer service quality varies. Trello’s straightforward public cloud deployment is complemented by generally helpful customer support, despite limited on-site options. Trello is perceived as slightly more user-friendly in terms of deployment and support.

Pricing and ROI: Smartsheet's pricing includes varied licensing options and can become expensive as it scales, especially for the enterprise version. Trello, with a strong free tier, is budget-friendly and attractive to small teams or individual users. While both have capable free versions, Trello stands out in accessibility, whereas Smartsheet provides greater ROI through advanced project management capabilities at a higher cost.

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Buyer's Guide
Smartsheet vs. Trello
December 2024
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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.3
Smartsheet streamlines operations, reduces administrative tasks, enhances collaboration, and boosts productivity with an easy-to-use, cost-effective interface.
Sentiment score
7.7
Users found Trello's free version valuable for organizing, boosting productivity, and often experiencing infinite ROI despite lacking specific data.
 

Customer Service

Sentiment score
7.4
Smartsheet's customer support is praised for responsiveness and resources but criticized for ticket tracking and lacks phone/chat options.
Sentiment score
5.1
Many users are satisfied with Trello's support, despite occasional delays and improvement areas in availability and escalation.
 

Scalability Issues

Sentiment score
7.6
Smartsheet excels in scalability and integration but faces challenges with large tasks, depending on user proficiency and adoption.
No sentiment score available
 

Stability Issues

Sentiment score
8.1
Users praise Smartsheet's stability and reliability, noting minor issues that don't significantly affect their overall satisfaction.
No sentiment score available
 

Room For Improvement

Smartsheet requires UI improvements, better integrations, enhanced functionality, and increased user-friendliness, with superior training and support.
 

Setup Cost

Smartsheet offers flexible pricing with various plans, seen as cost-effective compared to competitors, with customizable features and support.
 

Valuable Features

Smartsheet excels with cloud accessibility, real-time collaboration, and robust integrations, offering customizable project management and intuitive interfaces.
 

Categories and Ranking

Smartsheet
Ranking in Project Management Software
5th
Average Rating
8.0
Reviews Sentiment
7.2
Number of Reviews
40
Ranking in other categories
Project Portfolio Management (5th)
Trello
Ranking in Project Management Software
6th
Average Rating
8.4
Reviews Sentiment
7.1
Number of Reviews
41
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the Project Management Software category, the mindshare of Smartsheet is 5.2%, down from 6.6% compared to the previous year. The mindshare of Trello is 3.3%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Project Management Software
 

Featured Reviews

Asma Ali - PeerSpot reviewer
Easy to use, simple to set up, and great for non co-located environments
At one point we were trying to use it to organize a curriculum for students to just have the weekly stuff. We kind of ran into trouble doing this. It's not really designed for that. What we were trying to do is give them a real-time syllabus with pre-readings and activities and stuff embedded. It ended up getting really complicated. They also had access, and while there’s probably a way to not give them access, I didn’t know how to set that. I just wanted to let them download. It got complex. It wasn’t just people updating what they were working on. It was something else and it didn’t work. If there was some way to store more complex files in the system, or if there was a back-end structure where you could store files, that would be ideal. We use Box to store recordings, for example, of sessions and stuff. We’d like to store it in this solution. We already integrate Smartsheet into Teams for updates and stuff. That works well.
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Arsalan Nili - PeerSpot reviewer
The solution is easy to set up, extremely stable, and is available on multiple devices
We use the solution to assign tasks to our people and they report what they do on their tasks. We set our priorities and set the last status using Trello We found that the solution was available on multiple devices, has a great user experience, is simple to use, and it is available on multiple…
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Top Industries

By visitors reading reviews
Educational Organization
43%
Manufacturing Company
7%
Healthcare Company
6%
Government
5%
Educational Organization
83%
Computer Software Company
3%
Financial Services Firm
2%
Real Estate/Law Firm
1%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Has anyone moved from Microsoft Project to Smartsheet? How has your experience been with Smartsheet?
Hi @Eire Zimmermann, I helped an organization evaluate both MS-Project and Smartsheet when they were conducting their PM tool RFP. The short of it is this, MS Project is not caught up with the mo...
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What do you like most about Smartsheet?
The tool creates shareable dashboards. These dashboards allow us to display project deliverables' status, their position in the queue, expected delivery timelines, and more. The best part is that t...
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What is your experience regarding pricing and costs for Smartsheet?
The pricing is great and reasonable enough that I maintained my copy and bought it for my team independently.
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What do you like most about Trello?
The solution is very user-friendly, where you have everything you need.
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What is your experience regarding pricing and costs for Trello?
I did not evaluate Trello's pricing model since it was provided by my organization.
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What needs improvement with Trello?
Trello could improve from a UI and UX standpoint and should consider adding enhanced functionality from a release management standpoint. Additional features for release management in the style of J...
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Microsoft Project vs Smartsheet Logo
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Compared 12% of the time
Adobe Workfront vs Smartsheet Logo
Adobe Workfront vs Smartsheet
Compared 8% of the time
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Compared 37% of the time
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Compared 22% of the time
Jira vs Trello Logo
Jira vs Trello
Compared 22% of the time
monday.com vs Trello Logo
monday.com vs Trello
Compared 11% of the time
Zoho Sprints vs Trello Logo
Zoho Sprints vs Trello
Compared 8% of the time
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Product Reports

Buyer's Guide
Smartsheet
November 2024
Smartsheet reportDownload Smartsheet product report
Buyer's Guide
Trello
November 2024
Trello reportDownload Trello product report
 

Learn More

Video not available
Smartsheet
Atlassian
 

Overview

Smartsheet is a dynamic platform with features like real-time data sharing, Gantt charts, and integration with Jira and Microsoft Teams, offering valuable tools for efficient task management.

Smartsheet combines Excel-like functionality with cloud accessibility, making it efficient for tracking, reporting, and workflow management. Users benefit from its scalability and robust security, making it ideal for enterprise-level projects. However, improvements in data visibility, real-time collaboration, and user-friendliness can enhance its utility. Customizable dashboards, project management features, and seamless integrations offer great flexibility, though there is a demand for better automation, API enhancements, and new templates.

What are Smartsheet's most important features?
  • Real-time Data Sharing: Facilitates seamless collaboration between users.
  • Project Management Tools: Includes Gantt charts and task prioritization for efficient project tracking.
  • Integration: Works with major platforms like Jira and Microsoft Teams for comprehensive data flow.
  • Automation Capabilities: Reduces manual work with robust automation functionalities.
  • Customizable Dashboards: Allows users to tailor dashboards to meet specific needs.
What benefits or ROI should users look for in reviews?
  • Efficiency: Streamlines workflows with tools that enhance project tracking and collaboration.
  • Scalability: Supports growing enterprise demands with its scalable architecture.
  • Security: Provides robust, secure environments for data management.
  • Adaptability: Offers flexibility to customize workflows for improved resource management.

Smartsheet is utilized by organizations in industries like engineering, education, and IT for project management, task tracking, and data integration. It enables planning, scheduling, and team collaboration, facilitating dashboard creation and automation of processes. Its flexibility in customizing workflows is appealing to those managing projects and programs.

Trello is the visual collaboration tool that creates a shared perspective on any project. Trello’s boards, lists and cards enable you to organize and prioritize your personal and work life in a fun, flexible and rewarding way.

 

Sample Customers

Sony Music, ESPN, Hilton, Unisource, Colliers, Extreme Networks, Groupon, Netflix
Pixar, Google, PayPal, Kickstarter, National Geographic, Viewbox Holdings
Buyer's Guide
Smartsheet vs. Trello
December 2024
Free Report: Smartsheet vs. Trello
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