What is our primary use case?
Our teams use it to overview operations and pre-sales activity. For project management, different teams utilised the project tracking features, such as to-do lists, the backlog and follow-up actions. Personally, I have used Trello to organise, plan and streamline operations activities such as checklists on to-do lists and previous activities for reporting. The planning activities on Trello include, what to do today, the progress status, and the follow-up action afterward with minimal tracking activities.
Due to the tiered pricing, we have yet to use Trello at maximum capacity.
How has it helped my organization?
Our teams deployed Trello to gain a comprehensive overview of pre-sales activity, monitor project progress, create detailed task lists, and track action items - all critical components for streamlining our organization's operations.
What is most valuable?
The most valuable feature of Trello is the ability to virtually execute the Kanban methods of visualizing workflows, which is extremely beneficial. I also like the tracking activities. You can see who's doing what and when they started. We can also use the Voting Power-Ups feature for polling functions.
What needs improvement?
In terms of improvement, the mobile app could be better. When I last used Trello, the mobile app is an HTML5 version. It's not really native to mobile apps, so this feature isn't really integrated as much as it is when we use it on the web.
Another way Trello could be improved would be with better integrations with other tools like Teams and different calendars. I don't know if they charge extra for a calendar feature but it should be included.
We would need to use a separate calendar to set reminders for the week. Ultimately, we don't always track our activities through Trello. We use other resources like our email. It is important for there to be better integration between Trello, email and our calendar.
For how long have I used the solution?
I used Trello for three years until February 2022.
What do I think about the stability of the solution?
Trello is a very stable solution. We never had any issues while using it. I would rate the stability a ten out of ten.
What do I think about the scalability of the solution?
In terms of scalability, Trello is a good solution for small teams. I would rate the scalability for a small team an eight or nine out of ten. We have three teams, the first and second teams of 10 members and the third one of seven members. Since Trello was limited to 10 boards, it was sufficient for small teams. However, if you have large groups with 10 to 20 members, Trello's 10-board cap can cause a bit of an issue.
With the increasing size of our team, we had to make a tough call and part ways with Trello. Although it was helpful while under license limits, opting for free versions instead has been inescapable due to resource constraints. If you have more than 20 people, you will need to upgrade it.
How are customer service and support?
I have never contacted the Atlassian vendor support team or the Atlassian Technical support team.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
We previously used Microsoft Visio but switched to Trello.
How was the initial setup?
The initial setup for Trello was very simple.
What about the implementation team?
We implemented it with our in-house team.
What's my experience with pricing, setup cost, and licensing?
I would give pricing a three on a scale of 0 to 10, where 10 is for the lowest price and 0 is for the highest. The basic paid version is pretty expensive and I will most likely not use it for that price.
Which other solutions did I evaluate?
Our project management system has evolved over time. Initially, we used Spreadsheets and Jira but have since moved on from Microsoft Projects as our primary tool.
Asana is also very good. It is comparable to Trello, but Trello has more advantages in terms of pricing for both the website and mobile apps. We dropped Asana because of the user interface.
What other advice do I have?
Due to the tiered pricing, we have yet to use Trello at maximum capacity. Therefore, I can not make additional remarks.
I would rate Trello an eight out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: PeerSpot has made contact with the reviewer to validate that the person is a real user. The information in the posting is based upon a vendor-supplied case study, but the reviewer has confirmed the content's accuracy.