The primary use case is to manage tickets. Whenever they create any kind of ticket, they send again our task, I simply resolve them and move it to the resolved section.
Senior Software Engineer & Team Lead at ArhamSoft (Pvt) Ltd
Easy to use, great price point, giving you peace of mind
Pros and Cons
- "I really enjoy the drag-and-drop feature."
- "I would appreciate seeing how much time spend on each specific ticket."
What is our primary use case?
What is most valuable?
I have found the most valuable feature is that it is very simple and clear to use. They can send a video and I can go view the video, check the images and I am ready to manage the ticket with clarity. I really enjoy the drag-and-drop feature.
What needs improvement?
I would appreciate seeing how much time spend on each specific ticket.
For how long have I used the solution?
I have been working with Trello for the past ten to eleven months.
Buyer's Guide
Trello
October 2024
Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
What do I think about the stability of the solution?
Stability is not an issue with Trello and you can have peace of mind when using the solution.
What's my experience with pricing, setup cost, and licensing?
We are currently using the open-source option.
What other advice do I have?
I would say to them to go and just simply use that system. If they have options to use other project management as well, then I recommend them to use Trello because, for the first time, this thing will be very simple and easy to use. If they have any other tool, there will be some difficulties and they may get rid of it and they said there, "Oh, no. We are not doing any kind of project management tools." So if they use Trello, they will be happy with the end result. I would rate Trello a nine on a scale of one to ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Group Manager at a tech services company with 10,001+ employees
Modern and nimble with a nice interface
Pros and Cons
- "It has a very modern-looking interface."
- "Many more categories could be enabled."
What is our primary use case?
We typically use the solution for project management. We use it for tracking tasks, risks, issues etc.
it is great that it is a cloud based SaaS solution which makes it really easily to set up and start using it.
Card and checklist capability make it easy to keep everything together at one place, and for the senior management to review key projects and the updates. Ability to prioritise and indicate variance allows us to highlight important issues and bring oversight at the right time.
How has it helped my organization?
Trello boards are easy to use, one can create cards for key projects, tasks and activities which are easy to track and monitor.
It has collaboration features through which team members can centrally manage their projects. It is great way to manage key tasks and activities and drive conversations with your teams and key stakeholders.
In my company, we use Trello boards to manage projects in an agile and collaborative fashion.
What is most valuable?
1. It has a very modern-looking interface.
2. It is easy to use.
3. The product is very intuitive.
4. We found the setup to be quite simple.
5. It's not too expensive.
6. Great drop and drag features.
7. Commenting capabilities with auto notifications to team members.
8. Allows filtration of cards basis on key criteria so you can quickly focus on the important ones.
9. Ability to Create checklists for key tasks with assigning of responsibility and due dates
10. Reminders
11. Analytics with charts
What needs improvement?
Trello is already a very rich tool with Analytics and automation capabilities and ability to integrate with multiple storage formats
One can also customise their categories according to one’s needs and add validation rules to that.
What I have especially found useful are the analytic capability with the ability to create ready to consume charts etc and give various slices and dices of it.
I think the only additions I can think of are possibly enabling Many more categories such as whether it is a risk or defect or issue
And, possibly RAG status can also be enabled at a checklist level
We are exploring the Gantt chart capabilities of the solution and would like to see a strong Gantt chart capability to give us a one shot linear view of the project
For how long have I used the solution?
I have been using the Trello Boards for over a year now.
What do I think about the stability of the solution?
The solution is stable. There are no bugs or glitches. It's reliable. It doesn't crash or freeze. It has good performance.
What do I think about the scalability of the solution?
It's very scalable. You have to just add the users to a workspace within your organisation , and that's about it.
There must be lot of people using in our company as my company is big. It's got 500,000 people. I could roughly say, almost 1,000 to 5,000 people might be using Trello, if not more.
How are customer service and support?
I've never used technical support. I can't speak to how helpful or responsive they might be.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
I've not been instrumental in decisions related to adding or changing solutions within my organisation. However, this product is very easy to set up and probably not really expensive also. Thanks to that, the ease of use, and installation, the company chose to use it.
How was the initial setup?
For us, it's relatively easy to set up. All we have to use is our IBM existing login. We simply log into the Trello board with your IBM credentials and that works. There's no difficulty in logging in or setting it up. It's very easy. That is because it is a SaaS, cloud based solution.
Admin has to create a workspace and add users to their respective workspace and they get an email notification to start using it.
What about the implementation team?
Not applicable. Our IT team had to probably just whitelist the url to make it accessible for users within the organisation
What was our ROI?
I do not have this information
What's my experience with pricing, setup cost, and licensing?
The cost of the product is not overly expensive.
For me, it was free of cost. However, for those who have to pay, I'm not sure of the exact pricing.
Which other solutions did I evaluate?
We were using JIRA before we moved to Trello Boards.
and our experience of using JIRA was less than optimal. It was not very intuitive to use and I think the interface was very clumsy
What other advice do I have?
I'm a customer and an end-user.
We are using the latest version of the solution. It is SaaS-based.
I'd advise people interested in trying the solution to just jump in and start using it. It is very effective and simple to use.
I'd rate the solution nine out of ten. I may not have used all of the features yet. However, it is very uncomplicated and has a nice user interface. It feels very modern and nimble.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Trello
October 2024
Learn what your peers think about Trello. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
814,649 professionals have used our research since 2012.
Student at SRH Hochschule
Very user-friendly and integrates well with other services
Pros and Cons
- "The solution is very user-friendly, where you have everything you need."
- "Trello was a little complicated initially because we didn't know how to use it, create a product backlog, or define the work items."
What is our primary use case?
I used Trello for a project where we had to do marketing for a customer.
What is most valuable?
The solution is very user-friendly, where you have everything you need.
What needs improvement?
Trello was a little complicated initially because we didn't know how to use it, create a product backlog, or define the work items. The solution could be made easier for new users.
For how long have I used the solution?
I used the solution for two months.
What do I think about the stability of the solution?
I rate the solution an eight out of ten for stability.
What do I think about the scalability of the solution?
Around six users were using the solution in our project.
How was the initial setup?
The solution's initial setup was easy, and it took around one hour.
What's my experience with pricing, setup cost, and licensing?
We didn't need to pay for the solution.
What other advice do I have?
Trello was deployed on the cloud for us. The solution integrates with other services. I would recommend Trello to other users. The solution benefited our project greatly because our Trello bot was very organized.
Overall, I rate the solution ten out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Apr 22, 2024
Flag as inappropriateCEO at PeerSpot
Designed for team collaboration and project management; user interface is easy to understand, with drag and drop functionality
Pros and Cons
- "Project management and work collaboration solution with amazing scalability and stability. Its user interface is modern and easy to understand, with drag and drop functionality."
- "Having more integration with third party tools is an area for improvement in Trello. It would also be nice if it has a voice messaging functionality similar to what you have in WhatsApp, for quicker communication with colleagues."
What is our primary use case?
In our company, our use case for Trello is that it's used for individual projects, e.g. for our marketing department, data department, etc. We use it to assign tasks, to track what stage each task is currently on, to add notes, etc. We use the solution to check the progress within various departments and various projects that we have within our company.
How has it helped my organization?
The key benefit that Trello has provided to our company is organization. Currently, for each department and each project, we know where we are and what we still have on our plate. We know what's top priority and what's low priority, etc. Trello provides basic organization across all departments within our company.
What is most valuable?
Personally, I love the user interface of Trello, because it's very modern, easy to understand, and it allows you to move one task from stage to stage through its drag and drop functionality.
I also love that you're able to add images, tag your colleagues, and provide updates within any kind of task.
These are the main features and functionalities I enjoy the most out of Trello.
What needs improvement?
Its hard to say what could be improved in Trello, because it does what it was designed to do, and it's simple, so it's really hard to come up with any flaws.
If I were to name one, it will be for the solution to have more integrations, e.g. they already have quite a few, but we're heavy users of a CRM called Creational, and there's no direct integration with that particular CRM system, but that CRM system is one of the top five CRMs out there. I found it quite odd and strange that integration between Trello and Creational isn't available, while for Salesforce, it's there. Having more integration with third party tools is an area for improvement for Trello.
I also haven't actually looked too much into it, and I'm not sure if this is currently available in Trello: having something along the lines of WhatsApp, where you're able to hold down a button and leave a voice message for your colleagues. It's an additional feature I'd love to see in the next release of Trello, because I think that's also a very quick and great way to be able to communicate with your colleagues. It'll be so much quicker than having to type long sentences or paragraphs to explain. Having voice messaging as an additional functionality in Trello would be great.
For how long have I used the solution?
We've been active users of Trello for the past five years. It's a cloud-based solution, so it automatically gets updated, and this means we're always on the latest version.
What do I think about the stability of the solution?
The stability of Trello is top-notch. I would rate it five out of five. It's super stable.
What do I think about the scalability of the solution?
The scalability in Trello is amazing. If you have a big project or an existing project, you want to create a new Trello board in just a couple of clicks. Being able to invite additional employees, team members, and colleagues, would take just a few clicks, e.g. you just need to input their emails or the first name, last name, and emails. Invite are sent, so they're able to log in, and they're integrated directly. Everything is very fast and easy to use.
Which solution did I use previously and why did I switch?
We tried to use other solutions that turned out to be a little bit more complex, e.g. Monday.com, Asana, and quite a few other ones. We've actually tested around 10 different solutions, and we were looking for something a little bit more structured, a little bit more organized. After testing all these other solutions, we understood that simplicity is key and that's basically why Trello won. That's why we've been using Trello for the past five years.
How was the initial setup?
The initial setup for Trello was very simple, that even a six year old child would be able to do it and use it. You go to the site as it's all browser-based, but I know that they also have an application that's available on Android and iOS.
To use the app, all you need to do is to download it, log into your account, and you'll be ready to go. It's super simple. You're also able to customize the stages, but it literally takes seconds to do, including creating your own Trello cards, and your own pages. The process was very quick, easy, and intuitive.
What about the implementation team?
We didn't have to use a consultant or integrator to implement Trello. I doubt that anybody would actually use one for this solution, unless they have something crazy in mind.
What's my experience with pricing, setup cost, and licensing?
Trello has a paid version, but we've been using just the free version. It covers all of the bases and all of our needs for us, so there's no cost involved for us. This is surprising for such a quality platform with no limitations on the key functionalities, because you can take advantage of those functionalities without having to pay for the solution.
What other advice do I have?
I'm not sure who the cloud provider is for Trello, but I'm assuming it's AWS.
We have eight to ten people using Trello in our company. It's just all management, e.g. the executive level, the team leads, it's management across the board. We're not a huge organization, but it's being used extensively. It's being used daily, e.g. we do have weekly calls with our main management team, and the first thing we do on every call is opening up Trello. We go through all of the cards to find out what's outstanding, what's moving, etc. This is how we operate, and this is how we're staying organized, through using Trello on a daily basis.
As the organization grows and we have more people in management, we could increase usage of Trello, and start including more people, but we're also potentially thinking of a way to be able to implement it and having just regular employees on there as well. It just adds a whole new level of organization to our business.
I've not had the chance to contact the technical support team of Trello, because for all of the years I've used it, absolutely nothing breaks, and nothing goes wrong. I'm not even sure they have a support team, e.g. I'm sure they do, but I've never had the need to actually contact them.
My advice to people looking into implementing Trello is to just do it. It's really a great software, and it's very easy to use. It's a great collaboration tool, as long as you implement it into your organization properly. I always have a game plan. You shouldn't expect to implement any kind of software and feel that it's going to make drastic changes to your organization. Make sure you have a game plan behind it, so once you're implementing it, you understand what kind of stages you need on your Trello board, and building processes behind that.
I'd give Trello a rating of nine out of ten, because I just don't believe that any product would be perfect. We really enjoyed using Trello, but we're hoping they'd surprise us in the future, e.g. through a new feature or functionality we haven't even thought about. We'll definitely continue using the solution, in the hope that they'd grow to be bigger and better.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director, Technology Planning and Human Resource at Agate Technology Solutions
Simple and effective solution to track projects
Pros and Cons
- "Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management."
- "I would like to see improvement in onboarding back-office team members."
What is our primary use case?
I use the solution to track simple projects. Trello is also useful whenever I intend to make presentations to stakeholders. It has some inbuilt features that make presentations easier and with much better pictorial elements.
How has it helped my organization?
Trello is quite easy to learn. The features that are available in the current version are enough to do your basic documentation and management.
What is most valuable?
Trello's workflow is very calculated.
What needs improvement?
I would like to see improvement in onboarding back-office team members.
For how long have I used the solution?
I use Trello occasionally.
What do I think about the stability of the solution?
Trello is stable. There are occasional patch updates that do not disrupt any saved work.
What do I think about the scalability of the solution?
Trello is scalable as its features can be extended to accommodate small to larger projects.
How are customer service and support?
The customer service team always responded to me whenever I had any need for them and they get the issues quickly resolved.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I use Jira to track complex projects.
How was the initial setup?
The implementation of Trello is easier compared to Microsoft Visio but complex when compared to Jira. Trello has more features than Visio. The complexity of the system increases with the increase in features.
What about the implementation team?
I used Trello in-house.
What's my experience with pricing, setup cost, and licensing?
The solution pricing is okay. The pricing is subscription-based and depends on the features that you need. If you need more features then you will need to pay more. You can use the basic features to lead your project management.
Which other solutions did I evaluate?
Yes, I did. I tried Microsoft Visio which is also good but there are some unique differences.
What other advice do I have?
I would rate Trello a nine out of ten. When you are a beginner, there will be difficulty in using such complex solutions. Later, you can decide what you are going to do with the solution. For some of the new solutions, the physicalization is divided due to the new available features.
My advice to anyone from business analysis, IT management, and project management is to use Trello first. It is because if you start using Jira first, you will encounter issues. Therefore, it is good to move from Visio to Trello and then to Jira. You can get in touch with business intelligence with Trello.
I have not encountered any technical issues with the solution. Support was available whenever I didn’t know how to proceed. This support gave me direction on what to do next. It is a rare thing for a solution to not give any headaches to the person using it.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Aug 21, 2024
Flag as inappropriateSenior System Admin at a tech vendor with 10,001+ employees
Helps eliminate silos, and reduce our on-premises infrastructure, but it is not stable
Pros and Cons
- "While Nasuni has a learning curve, it becomes user-friendly once mastered."
- "The documentation is not readily accessible. It is difficult to connect with technical support. Additionally, their knowledge base seems limited."
What is our primary use case?
We migrated data from a NetApp storage system to a Nasuni cloud storage solution.
While we primarily used AWS for our Nasuni storage, we migrated a portion of it to GCP due to cost concerns.
How has it helped my organization?
Nasuni eliminates the need for multiple data silos and toolsets by providing a single, unified global file system. This is particularly beneficial for us as the Global File System allows seamless access for our numerous global customers.
With Nasuni, we can dynamically provision file storage capacity wherever needed, eliminating the need to predict future project requirements. This on-demand scalability is invaluable for managing unpredictable storage demands.
Nasuni Access Anywhere worked well.
Nasuni helped minimize our on-premises infrastructure.
What needs improvement?
We encountered difficulties establishing a stable connection between Nasuni and our network. Additionally, we experienced a lack of adequate communication and support from the Nasuni storage team.
The documentation is not readily accessible.
It is difficult to connect with technical support. Additionally, their knowledge base seems limited.
Managing Nasuni can be challenging due to the lack of comprehensive training and support compared to other solutions available.
The implementation of Nasuni increased our workload, as we assumed responsibility for its administration and maintenance.
My experience with the cloud migration was positive. It helped to improve my work by making it more efficient and accessible, which has increased its usefulness for me.
I would like to integrate directly with AWS, eliminating the need for multiple Nasuni boxes.
For how long have I used the solution?
I have been using Nasuni for one year.
What do I think about the stability of the solution?
I would rate the stability of Nasuni a five out of ten.
How are customer service and support?
We experienced significant difficulty contacting Nasuni's technical support team. Availability was limited, and when we did reach them, escalation of the issue was consistently required. This process was frustrating and time-consuming.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
In the past, we used NetApp and Doubletake for various migration projects. Their support was much better than Nasuni's.
How was the initial setup?
Initially, the implementation was complex due to limited support, our unfamiliarity with Nasuni, and the migration to AWS. As we gained experience, the process became smoother. The deployment took one year to complete and involved 18 people migrating 28 terabytes of data.
What about the implementation team?
The implementation was completed in-house.
What other advice do I have?
I would rate Nasuni a five out of ten.
We had 18 people using Nasuni.
While Nasuni has a learning curve, it becomes user-friendly once mastered.
To gain the most from Nasuni, I learned the importance of utilizing the knowledge transfer resources and familiarizing myself with the system through the initial prechecks before contacting their support team.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Feb 29, 2024
Flag as inappropriateApplication Security Intern at a computer software company with 51-200 employees
Allows me to monitor which tasks have been completed and which ones haven't by removing a particular card away from the board
Pros and Cons
- "What I like the most about Trello is how engaging and efficient it is. I like that it allows me to monitor which tasks have been completed and which ones haven't by removing a particular card away from the board, stating that the task has been done."
- "Although it has many useful features, the one thing I don't like about Trello is that it constantly sends out unimportant notifications."
What is our primary use case?
I use Trello regularly to manage my tasks and track my progress. I use it to keep track of both personal and professional tasks. Additionally, the internship organizers at our company use it as a communication channel. At work, use it to leave comments and discuss how the projects are going.
What is most valuable?
What I like the most about Trello is how engaging and efficient it is. I like that it allows me to monitor which tasks have been completed and which ones haven't by removing a particular card away from the board, stating that the task has been done.
What needs improvement?
Although it has many useful features, the one thing I don't like about Trello is that it constantly sends out unimportant notifications. For example, I get an email notification from every card I comment on, which can be tedious at times. They should prioritize sending out only important notifications that are significant to me. I would like to only receive important emails to avoid spending time on irrelevant things.
I can’t think of anything now but there is room for improvement. There’s definitely room for added features.
For how long have I used the solution?
I've been using Trello for a little over a year.
What do I think about the stability of the solution?
I would give it a ten out of ten.
What do I think about the scalability of the solution?
It's a very scalable solution. I believe there is definitely room for improvement but I enjoy the flexibility that comes with it. So in terms of scalability, it's very good, very efficient.
How are customer service and support?
I've never even had any need to contact technical support. I think Trello is very easy to use. I understand that not everybody is tech-savvy like me, but I don't know if there's even a need to have customer support.
Which solution did I use previously and why did I switch?
I was searching for solutions for productivity's sake and so far I have only explored Notion before I started using Trello. Notion is good in its own way. You can type anything you want and it kind of gives you a Microfosft 365 feeling while using it. You can do anything, convert to devices, convert to the database, convert it back to the table, etc. It gives room for a scale of features like structure, query, language, and other things. It's a very wonderful tool, but for me, in order to keep up with my productivity rate each week, I prefer Trello. I am the kind of person that when I fall in love with something, there's no going back. So I chose Trello.
How was the initial setup?
For a tech-savvy person like me, the initial setup of Trello was quite simple. There was nothing particularly difficult about it.
What's my experience with pricing, setup cost, and licensing?
I think that the pricing is fair, although I haven't checked it out completely. I'm still making use of the free features on Trello. I'm still enjoying the free version and have not upgraded my plan yet to the most recent one.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Software Engineer with 10,001+ employees
Helps reduce costs, human errors, and our on-premises footprint
Pros and Cons
- "All the features are valuable but the data extraction is extremely helpful for automation."
- "Unstructured data cannot be directly used; it needs to be structured first."
What is our primary use case?
We use UiPath to automate bill generation each month for our clients.
How has it helped my organization?
While UiPath offers an RF framework, our organization has developed a custom five-stage framework as our internal standard. To utilize this framework, we implemented specific processes to populate the queue with the necessary values. We then process the data sequentially, debugging and finalizing each operation before moving on to the next. Notably, we ensure all transaction features and exceptions are documented beforehand for comprehensive recording.
The UiPath user community is helpful when we are developing any backend operations.
Over the past two years, UiPath has helped us reduce costs by automating previously manual tasks. This has increased our clients' willingness to embrace automation for their standard manual processes. In the event of an automation issue, we can easily raise a ticket through another user interface to have it resolved.
UiPath has helped reduce our on-premises footprint.
UiPath helps speed up digital transformation in the back end.
If the developers write the code correctly, UiPath helps reduce human error by 60 percent.
What is most valuable?
All the features are valuable but the data extraction is extremely helpful for automation.
What needs improvement?
Unstructured data cannot be directly used; it needs to be structured first.
The recording session works well, but introducing dynamic control can cause glitches and loss of control. To address this, we need to manually extract elements from all test boxes and ensure the dynamic code is executed within them for proper functionality.
For how long have I used the solution?
I have been using UiPath for four years.
What do I think about the stability of the solution?
The versions of UiPath that we have used are stable.
What do I think about the scalability of the solution?
We can scale UiPath to meet our needs.
How are customer service and support?
The technical support is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Our previous automation solution proved to be less effective. UiPath, on the other hand, has demonstrated a 95 percent increase in efficiency for our needs.
How was the initial setup?
Initially, the deployment may be complex, but it will become straightforward once we get the hang of it. The deployment doesn't take much time.
What was our ROI?
Our positive return on investment with UiPath has led us to consolidate all our automation efforts on their platform.
What's my experience with pricing, setup cost, and licensing?
UiPath is cost-efficient.
What other advice do I have?
I would rate UiPath ten out of ten.
Our clients are SMBs.
Maintenance is only required when there are changes or updates made.
I recommend UiPath because it is user-friendly and widely preferred.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Feb 28, 2024
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