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Senior Infrastructure Engineer at a logistics company with 501-1,000 employees
Real User
Offers good replication, stability, and performance
Pros and Cons
  • "I have used the technical support a few times and they've been reasonably helpful."
  • "It would be a great improvement to be able to recover cover a VM straight to on-prem."

What is our primary use case?

We use this solution primarily for backup purposes. We use the on-prem deployment model of this solution. 

What is most valuable?

The replication option that this solution offers has been quite good. In the next version, they're going to restore some newer capabilities. It's a bit convoluted but I think moving forward, there will be some nice features. 

What needs improvement?

It would be a great improvement to be able to recover cover a VM straight to on-prem.

For how long have I used the solution?

I have been using this solution for four years now.
Buyer's Guide
Veeam Backup for Microsoft 365
December 2024
Learn what your peers think about Veeam Backup for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.

What do I think about the stability of the solution?

I haven't had any issues with the stability of the program so far.

How are customer service and support?

I have used the technical support a few times and they've been reasonably helpful.

What was our ROI?

It is difficult to say what our ROI is. The company has been using the program for about 4 years, but I've only been working here for the past 6 months. 

What other advice do I have?

The program has been working really well for us. On a scale of one to ten, my rating will be an eight. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1042635 - PeerSpot reviewer
Science Technician at a government with 201-500 employees
Real User
Good interface and great support but needs a simpler initial setup
Pros and Cons
  • "The support offered by both Veeam and our third party supplier is excellent."
  • "The solution could offer better reporting."

What is our primary use case?

We use Veeam to make backups in our system, including backups for Office 365 and other applications.

What is most valuable?

The time it takes to make a backup is very good. It's the most valuable aspect of the solution. It really doesn't take a long time. It's very efficient.

The interface on the solution is very good.

The support offered by both Veeam and our third party supplier is excellent.

The solution is very easy to use. It's not complicated at all.

I can add the backup to my virtual machine with Veeam integrators and it's good.

Generally, it's easy to integrate Veem to other products.

What needs improvement?

It would help if the initial setup was easier. It's a bit complex. When the next upgrade to the solution happens, they should work to adjust this.

The solution could offer better reporting.

For how long have I used the solution?

We've been using the solution for two years at this point.

What do I think about the stability of the solution?

My impression of the stability of the solution is positive. We've been satisfied with is. We find the product to be reliable and haven't experienced bugs or glitches and don't find that it unexpectedly crashes.

What do I think about the scalability of the solution?

The scalability is good. We have no complaints. If a company needs to expand outward, it can do so easily.

We do plan to increase the usage of the solution. As it is, we do use it every day.

How are customer service and technical support?

We have a third party that offers us support, and we've found them to be very good. Veeam also offers support, so if we ever need assistance we're well covered. We're covered seven days a week, so we can always get assistance no matter the day. We've been satisfied with the level of support we've received.

Which solution did I use previously and why did I switch?

I didn't previously use a different solution before using Veeam.

How was the initial setup?

The initial setup is a bit complex.

What's my experience with pricing, setup cost, and licensing?

The solution isn't too expensive. It's comparable to other competitors on the market. I'd say the pricing is average.

What other advice do I have?

We're just a customer. We don't have a business relationship with Veeam.

We use the latest version of the solution. We try to consistently keep it up to date.

I'd recommend the solution. It's worked well for us.

I'd rate the solution overall at a seven out of ten. It's easy to use, however, the initial setup could be simpler. Still, for us, we don't have too many complaints about the product overall.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Veeam Backup for Microsoft 365
December 2024
Learn what your peers think about Veeam Backup for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.
831,265 professionals have used our research since 2012.
IT Administrator at a government with 501-1,000 employees
Real User
Easy file recovery
Pros and Cons
  • "It is easy to use and easy to recover files."
  • "Technical support could be improved."

What is our primary use case?

We use Veeam with a private cloud, primarily for backup.

What is most valuable?

It is easy to use and easy to recover files.

What needs improvement?

Technical support could be improved.

I would like to see the management tool support faster recovery time.

For how long have I used the solution?

We've been using Veeam for about two years.

What do I think about the scalability of the solution?

We have seven users and we have no plans to increasing that.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the price, but I think it could be lower.

What other advice do I have?

I would rate this solution as eight out of ten. I recommended it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Team Lead Manager at Adonai Corporation
Real User
Helps our organization secure our data and reduce our workload
Pros and Cons
  • "The solution helps reduce our workload."
  • "The customer service and support response time can be improved."

What is our primary use case?

Our primary use case for this solution is securing data, and we deploy it on private cloud.

What is most valuable?

The solution helps reduce our workload. In addition, we find its elasticity valuable.

What needs improvement?

The solution's speed can be improved.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

I rate customer service and support a six out of ten. The response time could be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

The initial setup was straightforward, and it took us less than an hour.

What about the implementation team?

Implementation can be done by one person.

What's my experience with pricing, setup cost, and licensing?

I cannot comment on licensing as the sales department handles it.

What other advice do I have?

I rate the solution an eight out of ten. The solution is good, but the customer service and support response time can be improved, and the solution's speed can also be improved.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Engineer at COMTEL TECHNOLOGIES
Real User
Good replication functionality, but better documentation and an automatic DR feature would be helpful
Pros and Cons
  • "The most valuable feature of this solution is the replication functionality."
  • "They need more documentation, awareness, and assistance."

What is our primary use case?

The primary use case of this solution is for backup and replication of virtual machines, and the backup of MSL.

The deployment model was on-premises.

What is most valuable?

The most valuable feature of this solution is the replication functionality.

What needs improvement?

The implementation of this solution needs to be improved. They add multiple features and new versions, which makes it very difficult to follow. They need more documentation, awareness, and assistance.

In the next release, an additional feature would be to have the disaster recovery where the data could restore automatically.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

This solution is stable, but we had a problem with the backup until we installed a data protector. After that, we have not experienced any problems with the backup.

How are customer service and technical support?

We have not needed any technical support, but If you are implementing the solution the assistance is available if needed.

What other advice do I have?

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Anteneh Asnake - PeerSpot reviewer
Modern Data Center and Cloud Engineer II at IE Network Solutions PLC
MSP
Easy to use, responsive technical support, and reliable
Pros and Cons
  • "One of the main features of the solution is it is easy to use."
  • "The documentation for the installation is good. However, if you are new to the environment the installation could be difficult. The first time we did it it took approximately four days."

What is our primary use case?

I use the solution for software production and virtual machine backups.

What is most valuable?

One of the main features of the solution is it is easy to use.

For how long have I used the solution?

I have been using the solution for approximately one year.

What do I think about the stability of the solution?

The solution is very stable. However, in our last deployment, we have had some conductivity issues that we have yet to be resolved. In my country, we have a decent download speed but the upload is not that fast which is causing some issues.

What do I think about the scalability of the solution?

We plan to increase usage in the future.

How are customer service and technical support?

I am satisfied with the technical support of the solution.

How was the initial setup?

The documentation for the installation is good. However, if you are new to the environment the installation could be difficult. The first time we did it it took approximately four days.

What about the implementation team?

We did the implementation ourselves.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and we pay annually.

What other advice do I have?

I would recommend this solution to others.

I rate Veeam Backup for Office 365 a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Pre-sales Engineer at Dorcom
Reseller
Enables us to easily restore item levels and has the best technical support I've engaged with
Pros and Cons
  • "Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with."
  • "They should improve the backup and restoration time."

What is our primary use case?

We use the private and hybrid models of this solution.

What is most valuable?

I love the fact that you can easily restore item levels.

What needs improvement?

In the future I think that Veeam needs to support more easily, more databases and more services like SaaS services.

They should improve the backup and restoration time.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It's actually pretty stable. I didn't have any issues regarding the stability of the product yet.

What do I think about the scalability of the solution?

We don't actually need to scale this product. Maybe for an enterprise organization, it can be a bottleneck if they are using just one server. They need to control the scale-out services a bit.

In terms of the number of users we have, I have customers that have thousands of mailboxes with Veeam backup.

How are customer service and technical support?

Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with.

How was the initial setup?

The initial setup was very simple. If you are very experienced the setup can take you half an hour. 

What's my experience with pricing, setup cost, and licensing?

I think it's a fair price. It's around $36 per user, so I think it's a fair price for our customers.

What other advice do I have?

I would rate it a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
reviewer1127400 - PeerSpot reviewer
Director at a tech services company with 201-500 employees
Real User
Scalable, stable, and provides secure backups for Microsoft
Pros and Cons
  • "The solution provides good backup services for Microsoft 365."
  • "The installation could always be a little bit easier. You do need to be a bit technical."

What is our primary use case?

We primarily use the solution for backup. We leverage it for security reasons so that we feel safe about the security of our data. Microsoft doesn't guarantee anything. If they lose your data, then they lose your data, and that's it. This gives us a sense that we won't lose anything if something happens. 

What is most valuable?

The solution provides good backup services for Microsoft 365.

The product has been stable so far. 

I'm confident that the solution can scale as needed. 

What needs improvement?

The installation could always be a little bit easier. You do need to be a bit technical.

For how long have I used the solution?

I've been using the solution for two years at this point. 

What do I think about the stability of the solution?

The solution is very stable. There are no bugs or glitches. It doesn't crash or freeze. It's reliable. 

What do I think about the scalability of the solution?

While I haven't had the need to scale, I'm confident that if I needed to scale the solution to thousands of users, it wouldn't be a problem.

At the moment, I only have two customers on the solution. 

I'd rate the solution at an eight out of ten.

How was the initial setup?

It's my understanding that the initial setup wasn't too difficult. That said, I wasn't directly involved in the process. It's likely pretty straightforward. 

You only need one person to handle the deployment and maintenance tasks. It doesn't require a big team. They need to be a bit technical, however, it's not too complex. 

What about the implementation team?

A colleague of mine set it up.

What's my experience with pricing, setup cost, and licensing?

You do need a license in place to use the solution. In our case, we pay a yearly licensing fee. 

What other advice do I have?

I'd recommend the solution to other users and organizations. 

I would rate the product at an eight out of ten. I've been pleased with its capabilities so far. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Buyer's Guide
Download our free Veeam Backup for Microsoft 365 Report and get advice and tips from experienced pros sharing their opinions.
Updated: December 2024
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Buyer's Guide
Download our free Veeam Backup for Microsoft 365 Report and get advice and tips from experienced pros sharing their opinions.