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reviewer1701507 - PeerSpot reviewer
Delivery manager at a computer software company with 201-500 employees
MSP
A stable solution which is easy to use, but should have better integrative capabilities
Pros and Cons
  • "The solution is easy to use and stable and can be made to fit one's needs."
  • "The solution should have backup integration features, not just concerning mail but also when it comes to such solutions as SharePoint."

What is our primary use case?

As the solution is cloud-based, we are always using the latest version.

The solution allows a person to keep his data third party when it comes to compliance requirements, thus necessitating that it only be backed up at a certain place. The solution is used wholly for compliance requirements. 

What needs improvement?

The solution should have backup integration features, not just concerning mail but also when it comes to such solutions as SharePoint. 

For how long have I used the solution?

We have been using Veeam Backup for Office 365 for the last couple of years.

What do I think about the stability of the solution?

The solution is stable and can be tailored to one's needs. 

Buyer's Guide
Veeam Backup for Microsoft 365
November 2024
Learn what your peers think about Veeam Backup for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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How are customer service and support?

There is no technical support needed. 

How was the initial setup?

As the solution is on the cloud, there is no installation required. 

What's my experience with pricing, setup cost, and licensing?

We are talking about a third party solution, so there is a licensing fee. 

What other advice do I have?

The solution is easy to use and stable and can be made to fit one's needs.

I would recommend the solution to others who need it to meet their compliance requirements. However, if this is not required by one's organization and there are policies in place for third party back up other than that provided by the public cloud provider, then I would advise going with an alternate solution. 

An example would involve a law firm or VSSR sector which has certain user data that cannot be maintained solely on the cloud and necessitates a copy being kept in one's vault. 

I rate Veeam Backup for Office 365 as a six-plus out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Consultant at a tech services company with 501-1,000 employees
Reseller
Useful email restore feature, stable, but integration with other email provider needed
Pros and Cons
  • "One of the valuable features is the ability to restore a specific email. For example, if a user has deleted an email and they would like that particular email back we are able to restore it."
  • "We have found that there is a limitation in this solution where it only takes the backup of users who are using Office 365 Enterprise email IDs. We have many users in management and approximately 50 other users who are using Office 365 of which Veeam is able to capture the backup. However, for the other users who are on the local email server at that time, the solution is not able to capture the backup."

What is our primary use case?

We use this solution to backup our database of Office 365 users' information.

What is most valuable?

One of the valuable features is the ability to restore a specific email. For example, if a user has deleted an email and they would like that particular email back we are able to restore it.

What needs improvement?

We have found that there is a limitation in this solution where it only takes the backup of users who are using Office 365 Enterprise email IDs. We have many users in management and approximately 50 other users who are using Office 365 of which Veeam is able to capture the backup. However, for the other users who are on the local email server at that time, the solution is not able to capture the backup.

In an upcoming release, there should be backup support for other email providers, such as Gmail.

For how long have I used the solution?

I have been using this solution within the last 12 months.

What do I think about the stability of the solution?

The solution is stable, we have had no problems.

What do I think about the scalability of the solution?

We have approximately 50 users using this solution.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

There is an annual license required and a per-user fee for this solution.

What other advice do I have?

We will be evaluating whether we will continue using this solution in the future because it is not practical to keep it when it does not do the backups of all our users' information requiring us to have two solutions.

I rate Veeam Backup for Office 365 a six out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
PeerSpot user
Buyer's Guide
Veeam Backup for Microsoft 365
November 2024
Learn what your peers think about Veeam Backup for Microsoft 365. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
824,067 professionals have used our research since 2012.
Team Lead Manager at Adonai Corporation
Real User
Helps our organization secure our data and reduce our workload
Pros and Cons
  • "The solution helps reduce our workload."
  • "The customer service and support response time can be improved."

What is our primary use case?

Our primary use case for this solution is securing data, and we deploy it on private cloud.

What is most valuable?

The solution helps reduce our workload. In addition, we find its elasticity valuable.

What needs improvement?

The solution's speed can be improved.

For how long have I used the solution?

We have been using the solution for five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

The solution is scalable.

How are customer service and support?

I rate customer service and support a six out of ten. The response time could be improved.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We did not previously use a different solution.

How was the initial setup?

The initial setup was straightforward, and it took us less than an hour.

What about the implementation team?

Implementation can be done by one person.

What's my experience with pricing, setup cost, and licensing?

I cannot comment on licensing as the sales department handles it.

What other advice do I have?

I rate the solution an eight out of ten. The solution is good, but the customer service and support response time can be improved, and the solution's speed can also be improved.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Engineer at COMTEL TECHNOLOGIES
Real User
Good replication functionality, but better documentation and an automatic DR feature would be helpful
Pros and Cons
  • "The most valuable feature of this solution is the replication functionality."
  • "They need more documentation, awareness, and assistance."

What is our primary use case?

The primary use case of this solution is for backup and replication of virtual machines, and the backup of MSL.

The deployment model was on-premises.

What is most valuable?

The most valuable feature of this solution is the replication functionality.

What needs improvement?

The implementation of this solution needs to be improved. They add multiple features and new versions, which makes it very difficult to follow. They need more documentation, awareness, and assistance.

In the next release, an additional feature would be to have the disaster recovery where the data could restore automatically.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

This solution is stable, but we had a problem with the backup until we installed a data protector. After that, we have not experienced any problems with the backup.

How are customer service and technical support?

We have not needed any technical support, but If you are implementing the solution the assistance is available if needed.

What other advice do I have?

I would rate this solution a six out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Administrator at a government with 501-1,000 employees
Real User
Easy file recovery
Pros and Cons
  • "It is easy to use and easy to recover files."
  • "Technical support could be improved."

What is our primary use case?

We use Veeam with a private cloud, primarily for backup.

What is most valuable?

It is easy to use and easy to recover files.

What needs improvement?

Technical support could be improved.

I would like to see the management tool support faster recovery time.

For how long have I used the solution?

We've been using Veeam for about two years.

What do I think about the scalability of the solution?

We have seven users and we have no plans to increasing that.

What's my experience with pricing, setup cost, and licensing?

I'm not sure about the price, but I think it could be lower.

What other advice do I have?

I would rate this solution as eight out of ten. I recommended it.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Solutions Consultant at a tech services company with 51-200 employees
Consultant
Reliable, it is easy to use, and has a good email capacity
Pros and Cons
  • "The feature that I like the most is the system backup recovery from OneDrive."
  • "The license pricing can be reduced."

What is our primary use case?

The primary use case is to keep emails for longer retention time.

What is most valuable?

The feature that I like the most is the system backup recovery from OneDrive.

What needs improvement?

The license pricing can be reduced.

For how long have I used the solution?

I have been using Veeam Backup for Office 365 for three months.

What do I think about the stability of the solution?

It's a stable product and we have not had any issues.

What do I think about the scalability of the solution?

Veeam Backup for Office 365 is scalable. We have 50 users in our company and we have plans to continue using it.

How are customer service and technical support?

Technical support is okay. They are the same as other technical support systems all over the world where you go to level one to speak with technical support.

Which solution did I use previously and why did I switch?

Previously, I did not use another product.

How was the initial setup?

The initial setup and installation were straightforward.

It only took 10 to 15 minutes to deploy.

What about the implementation team?

We did not use a vendor, retailer, or consultant. The implementation was done by myself.

What's my experience with pricing, setup cost, and licensing?

The licensing price is quite high. It's expensive.

What other advice do I have?

I would recommend this solution to others who are interested in implementation.

It's a good solution with good email capacity, and it's easy to use.

I would rate Veeam Backup for Office 365 a ten out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Pre-sales Engineer at Dorcom
Reseller
Enables us to easily restore item levels and has the best technical support I've engaged with
Pros and Cons
  • "Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with."
  • "They should improve the backup and restoration time."

What is our primary use case?

We use the private and hybrid models of this solution.

What is most valuable?

I love the fact that you can easily restore item levels.

What needs improvement?

In the future I think that Veeam needs to support more easily, more databases and more services like SaaS services.

They should improve the backup and restoration time.

For how long have I used the solution?

I have been using this solution for two years.

What do I think about the stability of the solution?

It's actually pretty stable. I didn't have any issues regarding the stability of the product yet.

What do I think about the scalability of the solution?

We don't actually need to scale this product. Maybe for an enterprise organization, it can be a bottleneck if they are using just one server. They need to control the scale-out services a bit.

In terms of the number of users we have, I have customers that have thousands of mailboxes with Veeam backup.

How are customer service and technical support?

Veaam technical support, from my perspective, is one of the best technical support I've ever engaged with.

How was the initial setup?

The initial setup was very simple. If you are very experienced the setup can take you half an hour. 

What's my experience with pricing, setup cost, and licensing?

I think it's a fair price. It's around $36 per user, so I think it's a fair price for our customers.

What other advice do I have?

I would rate it a nine out of ten.

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Technology Manager at a tech services company with 5,001-10,000 employees
Reseller
Good solution that works and you can rely on
Pros and Cons
  • "Backup and replication are the most valuable features."
  • "In the next release, it should have direct export to tape drive abilities and NDMP support."

What is our primary use case?

We use the hybrid deployment model. We use it locally. 

What is most valuable?

Backup and replication are the most valuable features. 

What needs improvement?

In the next release, it should have direct export to tape drive abilities and NDMP support.

For how long have I used the solution?

I have been using Veeam for five to six years.

How was the initial setup?

The initial setup was straightforward. Veeam is quite easy to set up.

What's my experience with pricing, setup cost, and licensing?

Pricing is very reasonable especially compared to other vendors. 

What other advice do I have?

It's a good solution that works and we can rely on. 

I would definitely recommend it. We are resellers and we prefer this solution. I would rate it an eight out of ten. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller.
PeerSpot user
Buyer's Guide
Download our free Veeam Backup for Microsoft 365 Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
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Buyer's Guide
Download our free Veeam Backup for Microsoft 365 Report and get advice and tips from experienced pros sharing their opinions.