Monitoring systems and services that don't have their own solution in our environment. Single place to monitor multiple systems and processes. We monitor servers, websites, key card devices, etc..
Being able to monitor almost any device in one location is extremely convenient
What is our primary use case?
How has it helped my organization?
Before we didn't really have a centrally managed monitoring solution, so adding this product has been a blessing as we are able to actively monitor and react accordingly. Being able to monitor almost any device in one location is extremely convenient.
What is most valuable?
The feature which I like the most would have to be the GUI. At first, I was put off, as I felt it was too complex or busy. Upon using it to setup devices, I found it was well laid out and has come a long way.
The agents are also very easy to install and manage, making this more of a turnkey solution for most.
What needs improvement?
I wish it had more options for personalizing the product, such as being able to include your company's logo without editing text files. More templates for specific devices.
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For how long have I used the solution?
More than three years.
What do I think about the stability of the solution?
None yet. Runs solid on very light resources.
What do I think about the scalability of the solution?
Not yet, but as of now, it's a single server - might have to dive in at some point with the proxy configuration.
How are customer service and support?
I have used publicly available resources. I can't comment on their customer service.
Which solution did I use previously and why did I switch?
We used Cacti, which worked well for our uses. We moved because we needed a more updated solution that had support for a myriad of devices. The community is also active in development of plugins.
How was the initial setup?
It's a decently complex system to get setup, it's not a simple package based system (well technically it is, but not as easy as others). It's also not as extreme as Nagios or Prometheus. We added Grafana, which made it a little more complex.
What about the implementation team?
In-house team.
What was our ROI?
Time and knowledge. Without it, we wouldn't have known of current issues in our environments. It allows us to deep dive and get to the core issues quicker.
What's my experience with pricing, setup cost, and licensing?
It's open source, so no cost/licensing needed.
Which other solutions did I evaluate?
What other advice do I have?
Zabbix coupled with Grafana (there's a plugin for Zabbix, very easy to setup), is a great monitoring stack. Leveraging "Let's Encrypt for SSL" is also a must!
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Sr. Linux Analyst at a energy/utilities company with 1,001-5,000 employees
We are able to do problem determination on runaway processes
Pros and Cons
- "It can send messages to our ticketing system."
- "It has good graphs of what is going on within the operating system."
- "We are able to do problem determination on runaway processes."
- "I would like to better be able to monitor Oracle processes."
What is our primary use case?
We use it to monitor Linux systems. It has performed well.
How has it helped my organization?
We are able to do problem determination on runaway processes.
What is most valuable?
Graphing processes. It can send messages to our ticketing system. It has good graphs of what is going on within the operating system.
What needs improvement?
I would like to better be able to monitor Oracle processes.
What do I think about the stability of the solution?
The stability is good.
What do I think about the scalability of the solution?
The scalability is good.
How are customer service and technical support?
I have not used technical support.
Which solution did I use previously and why did I switch?
We did not previously use a different solution, so I asked my manager to look into it.
How was the initial setup?
I was involved in the initial setup. The initial setup was straightforward.
Which other solutions did I evaluate?
We evaluated SCOM.
What other advice do I have?
Most important criteria when selecting a vendor:
- Features
- Price.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Zabbix
January 2025
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
832,340 professionals have used our research since 2012.
Engineer of Telecommunication at Gold Telecom
Simple to use with a quick setup
Pros and Cons
- "The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system."
- "My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement."
What is our primary use case?
We needed a tool to know what the space inside of the infrastructure is like. My work was to use Zabbix to get information about the IT infrastructure in the village or in the towns that are very far from the headquarters. I had to use Zabbix to provide information with maps that the IT was working and so that the headquarters can see in real-time what the healyh of the IT infrastructure we had deployed in the electrical network is.
After this experience, I tried Zabbix in african organization based in my country and it was used to monitor the IT infrastructures in three countries, cameroon, benin and ivory coast. For the moment, Zabbix is not yet very popular here but I really appreciate it and really want to make people know that it's very simple to use.
In 2023 i tried Zabbix 6.0 on Rocky Linux 9. And news features like pdf report have improved my Admin Sys routine.
How has it helped my organization?
Zabbix has improved the daily monitoring tasks by making them easier and faster.
What is most valuable?
The feature that I find most valuable is the stateful map. In fact, the Zabbix map designing tools permit to make monitoring stateful maps with topologies similar to the reals IT network maps.
What needs improvement?
My company wanted to do an exercise command to access IT from Cameroon. They wanted to access an FSS to a second host with second equipment that was on another coast but it is not possible on Zabbix to do it. They want to directly access from the front-end of Zabbix to access a prompt in Zabbix to an access terminal. In the front-end, there is no way to do that. That would be an important improvement.
For how long have I used the solution?
II have been using this product for seven years.
What do I think about the stability of the solution?
It is very scalable because I tried version 5. I used 5 from 0 and I see that they have improved many things, but there is not yet this option to have an access terminal where you have many functionalities.
The scalability works fine because the community is very active. When a new version comes out, we can see that they have tried to add.
How are customer service and support?
The technical support is very quick. When I have a problem and I post it in the community, they answer me very quickly. For now, i don't need any technical support.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
In fact, even if I have looked at Nagios first, before Zabbix I did not really use it or any other monitoring solution.
How was the initial setup?
The initial setup was very quick. The first time it was long because I didn't know it yet. I was only using Windows. The first time was very difficult because of the operating system.
What about the implementation team?
I implement Zabbix in-house with as outsourcing offficials webs tutorials
What was our ROI?
Zabbix exploitation has dispensed with financing frequent visits to the technical area through alerts, notifications, and stateful maps. Thus, the return on investment is more than 100%.
What's my experience with pricing, setup cost, and licensing?
Zabbix is an effective cheaper network monitoring solution because it doesn't need any ongoing cost due to licensing.
Which other solutions did I evaluate?
Before choosing Zabbix, we evaluated Nagios but we were not comfortable with notifications messages syntax and configurations.
What other advice do I have?
I would recommend Zabbix to people who want to monitor a simple network.
I have found that the literature on the website is not very easy for some people. They want to be in those to read more about Zabbix, how to install it, and what the normal problems are.
I would rate it a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jul 16, 2024
Flag as inappropriateIT Supervisor at HORSCH BRASIL
Every new asset placed in the environment can be automatically detected
Pros and Cons
- "Every new asset placed in the environment can be automatically detected, predicting human failures."
- "Correlation of events would be a wonderful addition."
What is our primary use case?
- Monitor network assets
- Data links
- Disk space
- Physical servers
- More than 1k virtual machines
- Websites
- Logins into automated systems
How has it helped my organization?
- Assertive monitoring
- Customized messages
- Configurable screens
- Division by teams
- Customizable alerts
- Automated call opening
- Mobile connections
- Iintegrations
What is most valuable?
The discovery functionality is most valuable. Every new asset placed in the environment can be automatically detected, predicting human failures.
What needs improvement?
The product is already great. Wanting something more could take the focus off the product. However, the correlation of events would be a wonderful addition.
For how long have I used the solution?
I have been using this solution for more than eight years.
What do I think about the stability of the solution?
We had no issues.
What do I think about the scalability of the solution?
There are no scalability issues. The components scale.
How are customer service and support?
We have not had any events that the team has not resolved.
The system has good documentation and a community full of talent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have already used Nagios and PRTG. After using Zabbix, I did not try new tools. I adapted and believe it would be difficult to convert all the rules to another system.
How was the initial setup?
It is easy to deploy. The installation process is well-documented.
What about the implementation team?
The implementation was carried out by an internal team. We acquired knowledge by reading manuals.
What's my experience with pricing, setup cost, and licensing?
It is worth every cent to pay or even study to do your own installation.
Which other solutions did I evaluate?
I had very good references for Zabbix, but I did have a look at Pandora FMS and Nagios.
What other advice do I have?
I believe in the system's potential.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Infrastructure Automation Lead at SoftServe Ltd.
Has good stability and scalability
Pros and Cons
- "Zabbix is both stable and scalable."
- "For us, the initial setup was complex"
What is our primary use case?
I implement Zabbix for large companies with over 5,000 employees.
What needs improvement?
In the near future, we are going to see integration with its cloud platform.
We would like to use it for RBI, for service and credibility reports for our manager and management staff, and we also hope to use it to deliver customer scripts, etc. Currently, because we monitor over 5,000 hosts and servers, we need to use open source.
For how long have I used the solution?
I have used Zabbix for the last five years.
What do I think about the scalability of the solution?
Zabbix is both stable and scalable. As I mentioned earlier, we scale more than 5,000 hosts.
How are customer service and technical support?
Currently, our own team provides support, but in the future, we may use Zabbix support.
Which solution did I use previously and why did I switch?
We also use Nagios, but we are going to stop using this solution as it has specific limitations that we require.
How was the initial setup?
For us, the initial setup was complex. We plan on integrating Zabbix with Prometheus and Grafana for a smooth relationship between dashboards.
What's my experience with pricing, setup cost, and licensing?
We purchased Zabbix for a good price, including support. It's cheaper than Datadog and ScienceLogic.
What other advice do I have?
On a scale from one to ten, I would give Zabbix a rating of nine, strictly because we would like to see better integration with mobile TeleCloud.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Co-Founder at Nobius IT
Fabulous flexibility - supporting a vast variety of data sources including IoT protocols. Very stable and well supported. Scalable to many thousands of values per second.
Pros and Cons
- "The flexibility of this solution is amazing."
- "Documentation terminology could be improved."
What is our primary use case?
I'm currently dealing with three implementations - two are on cloud and one is on-premise. Our clients use the solution to monitor IT infrastructures, IT networks, applications, and cloud as well as containers.
I have a very exciting additional use case as well that we're working on, using Zabbix 5.x for internet of things (IOT) monitoring. It supports MQTT and ModBus, which allows us to monitor IOT devices.
The flexibility of taking monitoring data from such a wide variety of platforms - beyond traditional IT - makes Zabbix a highly flexible solution.
I'm a consultant of this solution as well as a user. I'm a Zabbix certified professional and director of a Zabbix authorized reseller (Nobius) in the UK.
How has it helped my organization?
As our business has grown, we use Zabbix to monitor our Zabbix implementations - a 'manager of managers' setup. This has given us better resource utilisation and improved our service delivery.
What is most valuable?
The ability to take data from multiple sources. The Zabbix agent is probably the most lightweight monitoring agent available. The agent itself is extensible providing simple expansion capabilities to support new use cases. Alongside the built-in agentless monitoring via SNMP, SSH, WMI and others, this means we have a solution that has no limits as to the data that can be ingested and alerted on.
What needs improvement?
If anything could be improved, it would be some of the terminology that is used in the documentation. The documentation is good, but it's been translated into English and occasionally suffers from terminology issues. There are additional features that the commercial software has that Zabbix doesn't. Full AIOps isn't cheap, things like machine learning and artificial intelligence attract a massive price premium and are rarely implemented properly. But they are major, major features.
For how long have I used the solution?
I've been working with Zabbix for over four years following 25yrs as an IT Monitoring specialist within user organisations, consultancies and major global software vendors.
What do I think about the stability of the solution?
The stability is unparalleled. Processes are all well-behaved and logging is clear and succinct. Support for separating the front end, server and database allow resources to be load-balanced and clustered.
Zabbix runs equally well in cloud- and on-premise configurations.
What do I think about the scalability of the solution?
The solution can take hundreds and thousands of values per second, so scalability is excellent. The ability to add proxy servers to distribute the data handling load is impressive and they are very straightforward to set up. This also adds to reliability in distributed environments.
How are customer service and support?
If you consider that Zabbix is open source, their technical support is fantastic because the people, the developers of the application, are the guys who do the technical support as well. You don't have to wait to get through different levels of technical support. You get a very, very knowledgeable person on the phone straight away which is a big plus.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Yes, previously used and consulted on HPE SiteScope, HPE Operations Manager, Micro Focus Operations Bridge and others.
Sitescope is useful, but doesn't have the muli-tenancy or proxy facilities and is agentless only making it unjustifiable in an MSP environment.
Operations Manager was too complex to maintain and became obsolete.
Operations Bridge is resource hungry, complex to install and configure and extremely expensive.
How was the initial setup?
I've deployed so many times that the initial setup is straightforward, but I would say that for someone who is totally inexperienced in Linux, it can be a little time consuming. If you understand a little about Linux, then it's no problem. A full system can easily be configured in two hours but it took two days the first time I did it. If you're not a technical person you can still install it but it will likely take some time.
As an example, configuring SNMP trapping into Zabbix needs configuration outside of Zabbix itself. This is not complex, but can slow down the process for inexperienced installers.
What's my experience with pricing, setup cost, and licensing?
The software itself is open source, it can be easily downloaded, and use it with no limitations.
Be very careful about using the "appliance" configuration in a production environment. It is only suitable for evaluation or very small environments.
Invest in support, training and consultancy from Zabbix or from third parties. Architecting a robust, resilient and secure monitoring platform from day 1 will save time and money at a later stage.
Zabbix and 3rd parties offer far more than a traditional support contract. No other organisation in my experience includes pro-active and on-site support as a core part of their offerings.
Which other solutions did I evaluate?
Nagios - too much development effort to maintain and configure.
What other advice do I have?
I believe it's crucial to plan the implementation. Just because the software is free, you shouldn't just install it and let it run. Plan your implementation carefully and you'll get more out of it than you ever thought possible
I would rate this solution a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer: UK Based Certified Partner. Author is Zabbix Accredited Certified Professional
Infrastructure Manager and Security at ITG
Lets us be proactive in eliminating problems with resource consumption
Pros and Cons
- "The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
- "I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."
What is our primary use case?
We use Zabbix on-premises for monitoring our servers and calculating consumption of CPU, memory, and storage space. It's an important part of monitoring our environments and it shows us a lot of information about the health of our systems. And, in terms of performance, we also use it for actively getting rid of bottlenecks.
There are four IT staff members who use Zabbix regularly, including system administrators and the director of IT.
How has it helped my organization?
With Zabbix, we can be proactive in eliminating problems with over-consumption of resources, such as with memory, for example.
What is most valuable?
The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet.
What needs improvement?
I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company.
For how long have I used the solution?
I've been using Zabbix for three years.
What do I think about the stability of the solution?
There have been no issues with stability.
What do I think about the scalability of the solution?
We don't have much need to scale Zabbix, virtually or otherwise, or increase its usage beyond current levels, but I think it is simple to do.
Which solution did I use previously and why did I switch?
We were previously using Nagios, but with Nagios the reporting features are very poor. If you want to improve on the reporting with Nagios, you have to construct other features and software on top of it, whereas Zabbix is more to the point and straightforward.
Zabbix's reporting isn't very good, either, in my opinion, but it's better compared to Nagios.
How was the initial setup?
The setup was easy.
What about the implementation team?
Regarding the installation of Zabbix, we did it by ourselves and it was easy enough. Our branch's environment is pretty simple and we don't have many complex requirements.
What's my experience with pricing, setup cost, and licensing?
We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license.
What other advice do I have?
My advice is that the person who is responsible for implementing Zabbix in their environment should be familiar with Linux because then the process is more simple, efficient, and takes less time.
I would rate Zabbix an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Windows Server Technology Team Lead at a manufacturing company with 10,001+ employees
Open-source, easy to install, and stable
Pros and Cons
- "It's a flexible solution."
- "Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."
What is our primary use case?
We are currently doing a POC. For now, it is our testing tool.
We use it mostly as a monitoring infrastructure for services and applications, and it also monitors the capacity.
What is most valuable?
As we are still in the test phase, we have not yet explored all of the features offered in this product.
It's a flexible solution.
What needs improvement?
My main intention is to support or use Zabbix to report patching for servers, or to somehow maintain the patching from Zabbix.
Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers.
For how long have I used the solution?
I have been using Zabbix for one year.
We are using the newest version.
What do I think about the stability of the solution?
Zabbix is a stable solution.
What do I think about the scalability of the solution?
We have not yet tested the scalability of this solution. We tested it on a small group of devices, so it is difficult to say at this time.
We intentions to install more features on the device. During the testing, we don't have all of the resources to manage all installations.
We have approximately 40 users in our organization who are using Zabbix.
How are customer service and technical support?
We have contacted technical support from Zabbix, and have spoken with partners from Poland.
Which solution did I use previously and why did I switch?
I have more experience with the WhatsUp Gold Monitoring tool. I still have WhatsUp Gold but we are going to replace it.
We are testing other tools that are free.
How was the initial setup?
The initial setup was straightforward. It was easy.
With the help of suppliers, it did not take much time to deploy. It was not complex.
What about the implementation team?
As we were using it for testing, we were using suppliers.
We will need a team of experts for this solution as well as some external support.
What's my experience with pricing, setup cost, and licensing?
There is no license but we need to pay for support.
Zabbix is an open-source solution.
What other advice do I have?
I would recommend this solution to others who are interested in using it.
With my current experience, I would rate Zabbix an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: January 2025
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