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Engineering manager at BGH Tech Partner
Real User
Very user friendly, but needs more documentation to help understand how to use the product
Pros and Cons
  • "We have found that Zabbix is more easy to use than other applications."
  • "There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix. We need more manuals, proper use, documentation, etc."

What is our primary use case?

We delivered a project for telemetry but not just for IT. We are running a project monitoring different parameters for radio communication sites, so we collect information about alarms and analog values, not specifically IT projects. We need an application that  collects SNMP traps and show on the screen and take an historical report or graph. We contract with Zabbix for companies that have Zabbix for telemetry. We have integrated the system to our communications systems. This system is used in mission critical applications for radio communications, police, firemen's, health, etcetera.

How has it helped my organization?

It gave us one powerful tool to develop monitoring systems tailored to customer needs and maintenance staff.

What is most valuable?

We have found that Zabbix is more easy to use than other applications.

What needs improvement?

There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix. We need more manuals, proper use, documentation, etc. We would like to see some applications or plugins as bricks that we can use to construct applications to use with Zabbix. For example, we are starting using Zabbix with Grafana for presentations and apparently they match very easily but you need to put in a lot of work to get the final results. If you have some applications that you can add one to one, you can construct the project more quickly.

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Zabbix
November 2024
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For how long have I used the solution?

One year and a half

What do I think about the stability of the solution?

It is good after you tune each module application and sensor data collection.

What do I think about the scalability of the solution?

Great for our applications. We use with Graffana GUI application that supports gauges, bars, time-related graphs, and maps.

How are customer service and support?

The support is good. When we have something difficult to implement, we explain what the problems are and we get an answer quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Many of our clients have an IT department and most of them work with WhatsUp Gold but some of them are starting to use Zabbix and when we started this project for telemetry it was not specifically for IT. We found many examples using Zabbix. Apparently, Zabbix is more user-friendly for non-IT people.

What about the implementation team?

Both the vendor and the in-house team worked on the implementation. We bought it through a vendor and he trained our in-house engineers. Then we developed the system, supported by the vendor who also provided us with most of the sensors and data collection devices.

The local vendor's expertise and presence are the most valuable advantages we had. They were quick to answer any problem. I would rate them a nine out of ten.

What was our ROI?

The tart costs are very low, but you must consider the costs of having trained and enthusiastic people to develop and tune any application and the time to invest. This also has a positive side: you can win experience to solve new challenges instead of buying standard solutions focused on one market.

What's my experience with pricing, setup cost, and licensing?

I would rate Zabbix at eight on a scale of ten.

Which other solutions did I evaluate?

We have some clients that have WhatsUp Gold but a few say they are oriented specifically for IT data centers, but that's not the orientation of our project. Some clients ask for WhatsUp Gold but most of the applications are not near to our needs. Some people are using Zabbix and recommend Zabbix. 

What other advice do I have?

If you have IT monitoring needs, ask your IT System expert and probably he/she will opt for Whats Up Gold, but if you need Monitoring Services besides IT and many assorted technologies, you can look at Zabbix 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1420092 - PeerSpot reviewer
Windows Server Technology Team Lead at a manufacturing company with 10,001+ employees
Real User
Open-source, easy to install, and stable
Pros and Cons
  • "It's a flexible solution."
  • "Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers."

What is our primary use case?

We are currently doing a POC. For now, it is our testing tool.

We use it mostly as a monitoring infrastructure for services and applications, and it also monitors the capacity.

What is most valuable?

As we are still in the test phase, we have not yet explored all of the features offered in this product.

It's a flexible solution.

What needs improvement?

My main intention is to support or use Zabbix to report patching for servers, or to somehow maintain the patching from Zabbix.

Outside of the normal standard monitoring, I would like to extend patching, importing patching, and supporting patching for Windows Servers.

For how long have I used the solution?

I have been using Zabbix for one year.

We are using the newest version.

What do I think about the stability of the solution?

Zabbix is a stable solution.

What do I think about the scalability of the solution?

We have not yet tested the scalability of this solution. We tested it on a small group of devices, so it is difficult to say at this time.

We intentions to install more features on the device. During the testing, we don't have all of the resources to manage all installations.

We have approximately 40 users in our organization who are using Zabbix.

How are customer service and technical support?

We have contacted technical support from Zabbix, and have spoken with partners from Poland. 

Which solution did I use previously and why did I switch?

I have more experience with the WhatsUp Gold Monitoring tool. I still have WhatsUp Gold but we are going to replace it.

We are testing other tools that are free.

How was the initial setup?

The initial setup was straightforward. It was easy.

With the help of suppliers, it did not take much time to deploy. It was not complex.

What about the implementation team?

As we were using it for testing, we were using suppliers.

We will need a team of experts for this solution as well as some external support.

What's my experience with pricing, setup cost, and licensing?

There is no license but we need to pay for support.

Zabbix is an open-source solution.

What other advice do I have?

I would recommend this solution to others who are interested in using it.

With my current experience, I would rate Zabbix an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zabbix
November 2024
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
817,354 professionals have used our research since 2012.
PeerSpot user
IT Assistant at Hotel 2 Fevrier
Real User
Open-source, reliable monitoring that helped solve my connection problems
Pros and Cons
  • "During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers."
  • "I would like to remotely connect to the computer, and Zabbix doesn't have this capability."

What is our primary use case?

The primary use case is to resolve connection issues for my YouTube access.

What is most valuable?

I am still exploring all of the features that this solution offers. At this time, I have only downloaded the system log and scripts. 

During my testing, the features that I like the most are that it can be integrated with my system, and it provides me with reports of all of my servers. This allows me to know what is going on with my servers.

Also, I can create a script to download all of my configurations.

What needs improvement?

I don't know if I can remotely restart my servers or to know how a guest is doing on the server. I would like to remotely connect to the computer, and Zabbix doesn't have this capability. 

I have to use another software such as Emperor to log into the computer to see what is going on with the servers.

I would like to see a RAS integrated with Zabbix for monitoring, also to be able to check the server and to have an automatic display to do what we need to do.

For how long have I used the solution?

We are in the testing phases of Zabbix. I have been testing it for three months.

We are currently deploying it on my VMware to test the product and see how it works. Once I have all of the skills and requirements, I can process it into a real deployment.

What do I think about the stability of the solution?

Zabbix is a stable solution.

What do I think about the scalability of the solution?

I am currently the only user in my organization.

I plan to use Zabbix in the future, as it has helped me resolve my connection issue.

How are customer service and technical support?

I have not contacted technical support. When I have an issue, I research their YouTube channel and watch their videos. 

You have to be patient. It helped to resolve the issues.

Which solution did I use previously and why did I switch?

Previously, I was using the PRTG Network Monitor. It's an expensive solution. 

I chose Zabbix because it's a free edition, and I don't require a lot of monitoring. Also, I was limited.

How was the initial setup?

The initial setup was fine, it was simple.

For a proper installation, it can take up to two weeks.

What about the implementation team?

I completed the installation myself.

I installed the server, and then the client on the Windows machine to make the link.

What's my experience with pricing, setup cost, and licensing?

It's an open-source solution that can be used free of charge.

Which other solutions did I evaluate?

I have not tested any other solutions. I looked at most of the other products, but we have to pay for them. 

To resolve a fixed problem, I would have asked the management to purchase the product, which would take time. Instead, I read the review and installed Zabbix directly to resolve my connection issue.

What other advice do I have?

I am also using this solution to help me with writing my master examination. I need to write something about this solution.

I would recommend this product to anyone who is interested in using it.

I would rate Zabbix an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure Automation Lead at SoftServe Ltd.
Vendor
Has good stability and scalability
Pros and Cons
  • "Zabbix is both stable and scalable."
  • "For us, the initial setup was complex"

What is our primary use case?

I implement Zabbix for large companies with over 5,000 employees.

What needs improvement?

In the near future, we are going to see integration with its cloud platform.

We would like to use it for RBI, for service and credibility reports for our manager and management staff, and we also hope to use it to deliver customer scripts, etc. Currently, because we monitor over 5,000 hosts and servers, we need to use open source. 

For how long have I used the solution?

I have used Zabbix for the last five years.

What do I think about the scalability of the solution?

Zabbix is both stable and scalable. As I mentioned earlier, we scale more than 5,000 hosts.

How are customer service and technical support?

Currently, our own team provides support, but in the future, we may use Zabbix support.

Which solution did I use previously and why did I switch?

We also use Nagios, but we are going to stop using this solution as it has specific limitations that we require. 

How was the initial setup?

For us, the initial setup was complex. We plan on integrating Zabbix with Prometheus and Grafana for a smooth relationship between dashboards. 

What's my experience with pricing, setup cost, and licensing?

We purchased Zabbix for a good price, including support. It's cheaper than Datadog and ScienceLogic.

What other advice do I have?

On a scale from one to ten, I would give Zabbix a rating of nine, strictly because we would like to see better integration with mobile TeleCloud.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Tchidat Linda - PeerSpot reviewer
Engineer of Telecommunication at Gold Telecom
Real User
Top 5
Improved design, easy to learn, and open-sourced
Pros and Cons
  • "The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
  • "When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."

What is our primary use case?

I use the solution for network monitoring. When I was in engineering school I used this solution and I found it really good. I wanted to bring the functionality of this solution to my community to show the engineers in my enterprise. There is not a lot of understanding of network monitoring and I am hoping to bring to them my knowledge. 

What is most valuable?

The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white. If you are a new user it is very simple, you do not need to be highly technical to use it. You can rapidly learn how to use this solution.

What needs improvement?

When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible. I have heard from others that there are scripts that can manage this task easily but I have not figured it out. In the area of the solution where you write the command, it is not very user-friendly and could be improved. We want the ability to write commands and execute them manually.

Additionally, I would like the ability to be able to have network mapping for this solution. I use network mapping to monitor networks and there are not very many tools that are able to do it or if there is a tool, it is not easy.

The color scheme of the interface could improve by allowing more variations or user customization.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

We have approximately 10 people using the solution in my company.

Which solution did I use previously and why did I switch?

In my community, we were previously using Nagios and Cacti.

What's my experience with pricing, setup cost, and licensing?

The solution is free. However, many open-sourced tools start out free but eventually start charging, I hope this solution stays free. 

What other advice do I have?

I rate Zabbix an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1195575 - PeerSpot reviewer
Managing Director at a tech services company with 1-10 employees
Real User
A free enterprise monitoring solution
Pros and Cons
  • "It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix."
  • "Zabbix technical support is sold separately."

What is our primary use case?

The primary use case is the cost. Typically speaking, our customers have a plethora of tools and they find it very difficult to manage their business services with a selection of tools. In most cases, they're able to replace all of their tools with one — Zabbix. 

We counsel groups and we recommend using Zabbix — we're a reseller.

We focus on Zabbix. When a customer needs it integrated with Microsoft, or ServiceNow, or other solutions, then we help them out from a consulting perspective. We focus on and we recommend Zabbix. Which is an enterprise monitoring solution.

I take care of sales and marketing.

If the customer requires integration, then there are easy ways of integrating Zabbix with JIRA, ServiceNow, ITSM, and all other sorts of different solutions.

What is most valuable?

The most valuable aspect of this solution is the fact that it is enterprise-level, scalable, and free.

Just being free isn't enough, obviously. You have to be able to respond to a considerable number of enterprise requirements and be secure. Security is part of the enterprise requirements. The fact that Zabbix can offer those things, and it's free, is why our customers choose it.

What needs improvement?

When our customers don't choose to go with Zabbix, it's usually been because they're looking for a solution that also contains mainstream AI, AIOps, if you wish. AIOps is a fully noted marketing buzzword, which can mean all sorts of things for different people. When I use that term, I'm talking about the requirement to analyze in-depth enterprise data. Zabbix is not an analytics platform.

We've never had any issue at all integrating Zabbix with any of the existing enterprise tools, whether it be ITSM, JIRA, or an analytics tool like Splunk — it's never been an issue. Their design team does a very good job allowing people to get access to the Zabbix database and to the Zabbix Schema, which defines the data that's stored in.

In the latest version, which is just about to be deployed, they are adding the capability of doing APM (Application Performance Monitoring). That's a feature that has currently been lacking — we'll have to see how it goes.

For how long have I used the solution?

I have been using Zabbix for one year.

What do I think about the scalability of the solution?

It's a very reliable platform and we've never had any issues regarding the scalability or the stability of Zabbix. We've seen customers (not our customers) that have got huge implementations of millions of objects which are being managed. We've never had any issues with scalability.

How are customer service and technical support?

Zabbix is not a licensed software. People don't buy licenses for Zabbix. Technically, we are a reseller. So what is it that we resell from Zabbix? The answer is their service. Either their contractual support, their annuity based support, or their technical support. We can get them involved in certain implementations if the customer requirements require that.

Zabbix technical support is sold separately.

How was the initial setup?

The initial setup is straightforward. It's a powerful tool; it's applicable to many different domains, through networks, through infrastructure, through applications, through containers, virtual resources, and cloud-based applications — it can be applied to all of them. The initial implementation is usually something we never have an issue with. It's a very easy-to-download package. Implementation requires experience. Deploying Zabbix is very easy, but if you don't know what you're doing, you can make an awful mess. That's where and why we offer our consultancy — to help people to make sure that they don't end up with petabytes of monitoring information on the first day. Which of course no one has any time to go through and handle. 

What other advice do I have?

Speak to a Zabbix expert before you get started because there are so many options in terms of architecture for deployment that you really need to understand relating to how Zabbix can give you those options and why they're useful. Options might include encryption or distributed architecture, so delegating monitoring responsibilities close to the objects that have been managed using proxies is a good idea. There are choices to be made so if you don't know the product and you are speaking to someone who does, then listen, because they can advise you properly to get the best benefit out of the software. Zabbix is a free package, you're not paying for any licensed software; the expense of Zabbix over time is related to how it's deployed and used. If you don't deploy it right, then you'll spend more time fixing your mistakes than actually using the software.

On a scale from one to ten, I would give Zabbix a rating of eight.

I am not giving them a higher rating because they don't have analytics. They're getting there. They're becoming more and more proactive. They just added something which was very important called 'application performance monitoring'. From an enterprise perspective, they still lack the analytics capabilities, but that's not necessarily an issue unless you're looking to choose one tool that does everything.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
it_user901191 - PeerSpot reviewer
Assistant Manager at a comms service provider with 1,001-5,000 employees
Real User
We use it to monitor and manage our servers
Pros and Cons
  • "Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold."
  • "We use it to monitor and manage our servers."
  • "I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this."

What is our primary use case?

We have a lot of servers (about 10,000). We monitor and manage them using Zabbix.

How has it helped my organization?

It has rich functions.

What is most valuable?

The financial setting is the most valuable feature, since Zabbix can use old data to current data to set the threshold. We can use previous data to set the threshold.

What needs improvement?

I want Zabbix to improve the UX/UI. Zabbix doesn't use a JavaScript chart for images, and I want them to improve this.

For how long have I used the solution?

More than five years.

What do I think about the stability of the solution?

Performance is really stable.

What do I think about the scalability of the solution?

It is scalable.

How are customer service and technical support?

We don't use technical support. We have a contract, but we don't use it because there are not many problems.

Which solution did I use previously and why did I switch?

We switched from our previous solution because of cost.

How was the initial setup?

I installed Zabbix, and it was easy.

What was our ROI?

It is free, which allows us to reduce costs.

Which other solutions did I evaluate?

Our choices were Geneos, Nagios, Zabbix, Centreon, and Cacti. We chose Zabbix because we did a proof of concept, and Zabbix was the best. It had the richest functions, and it was free.

What other advice do I have?

I would rate this solution as a 10 out of 10. It is the best product. I really love Zabbix because it has a lot of functions and works well. My advice is to use Zabbix.

When selecting a vendor, the number of customers is very important along with the price.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Support Team and Services at konverge technologies pvt ltd
Real User
It's a cost-effective solution for a small business, but the setup is complex and the documentation is lacking
Pros and Cons
  • "Zabbix is a cost-effective solution. We're a small organization with a few dozen devices to monitor, and it was available for free. We can see what we need. We haven't done an in-depth analysis on it, but we're currently okay with the product."
  • "The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."

What is our primary use case?

I use Zabbix for network and server hardware monitoring.

What is most valuable?

Zabbix is a cost-effective solution. We're a small organization with a few dozen devices to monitor, and it was available for free. We can see what we need. We haven't done an in-depth analysis on it, but we're currently okay with the product.

What needs improvement?

The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working. 

For how long have I used the solution?

I have been using Zabbix for about six months.

What do I think about the stability of the solution?

I rate Zabbix seven out of 10 for stability. It does the job, but I don't think we've truly tested it so far. 

What do I think about the scalability of the solution?

I rate Zabbix five out of 10 for scalability. The solution has room for improvement in this area. My team is facing some issues with API integration. We were unable to find NetCom features. We wanted to use a different data modeling solution, like GRPC and GNMI. 

How are customer service and support?

We get support from the community. It has helped us a lot. I'd rate Zabbix community support eight out of 10. 

How would you rate customer service and support?

Positive

How was the initial setup?

I rate Zabbix four out of 10 for ease of setup. Setting up Zabbix is complicated,  and the documentation isn't clear. Including the research, it took us two or three workdays to get this up and running.

Which other solutions did I evaluate?

We have not weighed other options like SolarWinds or ManageEngine. This is the first one we have tried. It is somewhat early for me to say what Zabbix's advantages are relative to others.

What other advice do I have?

I rate Zabbix seven out of 10. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.
Updated: November 2024
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.