In my primary experience with this solution, Zabbix was used to monitor the IT infrastructures of a SCADA system in electrical substations. It was about network supervision of routers and switches that are used to communicate with electricity installations through RTU (Remote Terminal Unit).
Engineer of Telecommunication at Gold Telecom
Customizable network map and email alerts have made this product very useful
Pros and Cons
- "I really enjoy network traffic triggers that allow us to check traffic threshold from ISP."
- "They should open an SSH session from the web interface."
What is our primary use case?
How has it helped my organization?
Zabbix has improved the quality of monitoring because of the user-friendliness of its Graphical User Interface, so is easy to use even for non-IT employees.
What is most valuable?
Customizable network maps and email alerts or the intuitive web interface had made Zabbix very useful.
I really enjoy network traffic triggers that allow us to check traffic threshold from ISP.
What needs improvement?
They should open an SSH session from the web interface, and options to design 3d map will be nice.
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Zabbix
March 2026
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For how long have I used the solution?
I have been using Zabbix for four years. I discovered this very efficient network monitoring tool in a course from my engineering training and stuck to it!
What do I think about the stability of the solution?
Zabbix is very stable monitoring solution. Indeed, one of my first zabbix server, 3.2 version on Centos 7, is still working fine today (seven years later) and without any needs of maintenance or upgrade.
How are customer service and support?
The only Zabbix support that I use is Zabbix Telegram and Discord Community.
Which solution did I use previously and why did I switch?
Zabbix was my first love for network monitoring and I just adopted it. I did not previously try a different solution.
How was the initial setup?
The initial setup is very easy, with a few command lines. For simple network monitoring, there is no need to install any special packets on the Linux server.
My first installation was Zabbix 3.2 on a CentOS 7 Linux Server. The very difficulty that I faced was the fear of the unknown!
What about the implementation team?
i implemented this solution through a very small in-house team where no one was a Linux expert.
What was our ROI?
What's my experience with pricing, setup cost, and licensing?
Zabbix is open source and free. There are no hidden costs for any features or licensing. So, I would advise hat other s use this product.
Which other solutions did I evaluate?
When I was looking for the best solution for our monitoring needs, before choosing Zabbix, i had evaluated other tools options like Nagios.
What other advice do I have?
With regards to COVID-19, Zabbix's meetup and training were 100% online and were very helpful for keeping in touch with network engineers around the world, despite social restrictions.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Scientist at ISRO Telemetry Tracking and Command Network
Monitors our network and had an easy initial setup process
Pros and Cons
- "The calculations part is the most valuable."
- "Improvement is needed as per customer requirements."
What is our primary use case?
We use the solution for network monitoring and status monitoring.
What is most valuable?
The calculations part is the most valuable.
What needs improvement?
Improvement is needed as per customer requirements.
For how long have I used the solution?
I have been using Zabbix for some time.
What do I think about the stability of the solution?
It is a stable solution.
What do I think about the scalability of the solution?
The scalability is nine out of ten. It is recommended for medium enterprises.
How was the initial setup?
The initial setup is straightforward. The deployment takes two to three years.
What other advice do I have?
Overall, I would rate the solution a nine point five out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
Zabbix
March 2026
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: March 2026.
885,264 professionals have used our research since 2012.
Regional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
Makes it much easier for us to provide the customizations that customers want
Pros and Cons
- "The best thing about Zabbix is the integration and the APIs that are included are very fast"
- "The integration capabilities and APIs are the best part."
- "The only improvement I would suggest, revolves around its AI and ML capabilities."
What is our primary use case?
Our customers like Zabbix because it's an open-source tool, but integration with other tools is not that easy. The company that I work for employs talented people and a good integration team who can get the end-to-end implementation and integration done properly.
Zabbix is basically network monitoring software. Often, we are working with various solutions that we are attempting to integrate with Zabbix, and at the same time, we're trying to integrate a couple of bots to take automation to the next level.
How has it helped my organization?
We have been able to address all the monitoring challenges with Zabbix , which is in addressing all the concerns from the customers
What is most valuable?
Because Zabbix is an open-source tool, it makes it much easier for us to provide the customizations that customers want nowadays. The best thing about Zabbix is the integration and the speed of the included APIs, that's the beauty of this product. It's an enterprise-level tool that allows you to monitor it with a number of devices and hosts. The integration capabilities and APIs are the best part.
What needs improvement?
Currently, we're looking for more AI and ML related capabilities, which is missing from Zabbix at this point in time. There are tools out there with plenty of AI and ML capabilities and this is something that Zabbix needs to come out with. That would make this a great solution to sell. Essentially, they are trying to achieve automation by introducing external RP bots. If Zabbix could fix this issue, it would be a fabulous solution for us to sell and for companies to use.
For how long have I used the solution?
We have been using this solution for three years.
How are customer service and support?
Currently, we have a support agreement with technical support, and we're happy with it. We have taken up a paid service on support models with them as a partner, but lately, our own developers have been solving any issues. So, for slightly over six months, we have not contacted Zabbit for support.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup was free and because we use multiple tools, it was very easy for us. We had some teething issues, but the community is very good and helped us with that. The Zabbix community is very reliable and is quick to supply you with information when needed.
The online support that we received from the community was very good and the KD was good enough for us to get it deployed. We didn't experience many challenges because we already had some concrete knowledge surrounding it.
Deployment depends on the setup; I believe we had it installed in two days. Our customization depended on what level we were taking it to. We did all of the integrations and customizations ourselves, as required, but I believe we finished the base implementation within two days.
We have about 10 engineers, three to four of whom are certified on Zabbix and they take care of all maintenance related issues.
What other advice do I have?
I would recommend this solution to anyone interested in enterprise-level monitoring and integration. The only improvement I would suggest revolves around its AI and ML capabilities. Those are the only problems, at this point in time, that I see with this solution. If these issues are addressed and included in a future release, then this will be an end-to-end, fabulous product for monitoring and automation.
Overall, on a scale from one to ten, I would give Zabbix a rating of nine, simply because the world is rapidly progressing toward an AI and ML environment. Whenever you check out a new product, from Moonsoft for example, most of the marketplace jargon revolves around AI. So, when we talk about AI, the customers are ready to just blindly buy the product without understanding if it is real AI and ML, truly capable of completing the task at hand. That's why we started using bots to automate steps; to show the customers that even Zabbix, as a solution, can be used for automation using bots. It's a tedious process, but it's a great method of comparison.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
Shibu BabuchandranRegional Manager/ Service Delivery Manager at a tech services company with 201-500 employees
ModeratorTop 5Real User
Zabbix is Open Source and comes at no cost.
...
Be notified in case of any issues, guaranteed
- Send messages.
- Let Zabbix fix issues automatically.
- Escalate problems according to flexible user-defined Service Levels.
- Customize messages based on recipient's role.
- Customize messages with runtime and inventory information
Contact Zabbix Certified Partner - ASPL INFO SERVICES for Implementation & Support at shibu.b@asplinfo.com
Chief Security Officer at a tech services company with 11-50 employees
Create custom metrics, flexibility to view and log the data history, and extremely stable
Pros and Cons
- "The level of discovery-based configuration that lets us auto-configure the monitoring for various systems is a valuable feature."
- "Zabbix can use better documentation and support for troubleshooting."
What is our primary use case?
We use Zabbix to monitor our physical, virtual, and network infrastructure.
How has it helped my organization?
Zabbix is our primary infrastructure monitoring and alerting tool. Thanks to Zabbix metrics we are not just notified of failures, but we have enough data for preventive maintenance optimization and capacity planning of our compute infrastructure.
What is most valuable?
The low-level discovery feature that lets us auto-configure the monitoring for various systems is a valuable feature.
The option for multiple monitoring protocols - we are using the native agent and SNMP - is valuable.
The flexibility to view and log the data history is valuable.
We can create custom metrics easily using the Zabbix sender utility.
What needs improvement?
The quality of the templates (typically offered by third parties) is often poor, and they contain bugs. I encourage the Zabbix users to understand the template structure to be able to improve them.
The setup process for certain integrations can be challenging and there is potential for them to be improved or at least better documented.
The creation of custom metrics could be simplified.
Zabbix can use better documentation and support for troubleshooting.
For how long have I used the solution?
I have been using Zabbix for two years.
What do I think about the stability of the solution?
Zabbix is very stable.
What do I think about the scalability of the solution?
Zabbix meets our needs well for our small infrastructure of about 40 physical and 60 virtual systems.
How are customer service and support?
We only used the product documentation, which could be better.
Which solution did I use previously and why did I switch?
Zabbix was our first choice for infrastructure monitoring. We are using Prometheus/Grafana stack for metrics from other environments.
How was the initial setup?
The setup process has a steep learning curve. The documentation provided lacks detail, and I encountered some difficulties during the integration steps. It took me a few hours to set up the database.
What about the implementation team?
We implemented Zabbix ourselves. We are an experienced IT team, though.
What's my experience with pricing, setup cost, and licensing?
Zabbix is free, open source software.
What other advice do I have?
I give Zabbix an eight out of ten.
Choose the templates to use carefully. Get to know the Zabbix templates and be prepared to modify/fix them because the templates available from the Internet are often buggy or incomplete.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Tech Specialist at a tech services company with 51-200 employees
An easy-to-scale server monitoring solution that needs some improvement with stability and configuration
Pros and Cons
- "The most valuable feature is that it provides network segregation for server monitoring."
- "Zabbix is not easy to configure, and upgrading is also an issue."
What is our primary use case?
We mainly use it for server monitoring, like checking how much storage is available. For network devices, we use PRTG.
What is most valuable?
The most valuable feature is that it provides network segregation for server monitoring. The server selection is easy to use in Zabbix in comparison to PRTG. We want to move the Zabbix servers into PRTG. We use PRTG for network devices and Zabbix for server segregation for the initial days.
What needs improvement?
Zabbix is not easy to configure, and upgrading is also an issue. But for PRTG devices, we can configure it on our own within half an hour. Besides, Zabbix is not easy to understand. The interface we need to check and what steps are to be taken to do so needs clarification. The new joiners need help learning to utilize it as they need to check the steps individually. Also, there were graphs in the earlier version, but the present version has blocks and no graphs.
For how long have I used the solution?
I have been using this solution for four to five years.
What do I think about the stability of the solution?
There are some glitches with the stability. Currently, 30 servers are using it.
What do I think about the scalability of the solution?
It is easy to scale. It will have a few comments, and after running that, it will install. I would give it a seven out of ten.
How was the initial setup?
The initial setup of Zabbix is complex as it is installed on Linux machines. Besides, every package has to be installed individually. Even if one package is missing, it will not be installed. So everything needs to be checked. It's too much of a headache. The solution got deployed on the cloud.
What's my experience with pricing, setup cost, and licensing?
My company makes payments to Zabbix regularly, but I am not sure.
What other advice do I have?
I will rate this solution a seven out of ten.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
IT Supervisor at HORSCH BRASIL
Every new asset placed in the environment can be automatically detected
Pros and Cons
- "Every new asset placed in the environment can be automatically detected, predicting human failures."
- "Correlation of events would be a wonderful addition."
What is our primary use case?
- Monitor network assets
- Data links
- Disk space
- Physical servers
- More than 1k virtual machines
- Websites
- Logins into automated systems
How has it helped my organization?
- Assertive monitoring
- Customized messages
- Configurable screens
- Division by teams
- Customizable alerts
- Automated call opening
- Mobile connections
- Iintegrations
What is most valuable?
The discovery functionality is most valuable. Every new asset placed in the environment can be automatically detected, predicting human failures.
What needs improvement?
The product is already great. Wanting something more could take the focus off the product. However, the correlation of events would be a wonderful addition.
For how long have I used the solution?
I have been using this solution for more than eight years.
What do I think about the stability of the solution?
We had no issues.
What do I think about the scalability of the solution?
There are no scalability issues. The components scale.
How are customer service and support?
We have not had any events that the team has not resolved.
The system has good documentation and a community full of talent.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I have already used Nagios and PRTG. After using Zabbix, I did not try new tools. I adapted and believe it would be difficult to convert all the rules to another system.
How was the initial setup?
It is easy to deploy. The installation process is well-documented.
What about the implementation team?
The implementation was carried out by an internal team. We acquired knowledge by reading manuals.
What's my experience with pricing, setup cost, and licensing?
It is worth every cent to pay or even study to do your own installation.
Which other solutions did I evaluate?
I had very good references for Zabbix, but I did have a look at Pandora FMS and Nagios.
What other advice do I have?
I believe in the system's potential.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Support Team and Services at konverge technologies pvt ltd
It's a cost-effective solution for a small business, but the setup is complex and the documentation is lacking
Pros and Cons
- "Zabbix is a cost-effective solution. We're a small organization with a few dozen devices to monitor, and it was available for free. We can see what we need. We haven't done an in-depth analysis on it, but we're currently okay with the product."
- "The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working."
What is our primary use case?
I use Zabbix for network and server hardware monitoring.
What is most valuable?
Zabbix is a cost-effective solution. We're a small organization with a few dozen devices to monitor, and it was available for free. We can see what we need. We haven't done an in-depth analysis on it, but we're currently okay with the product.
What needs improvement?
The GUI could be more intuitive. Also, we'd like streaming telemetry. Zabbix might have this feature, but I haven't seen it yet. It took us a long time to get started because the documentation isn't very descriptive. We had to go through various sources like YouTube and forums to get this solution working.
For how long have I used the solution?
I have been using Zabbix for about six months.
What do I think about the stability of the solution?
I rate Zabbix seven out of 10 for stability. It does the job, but I don't think we've truly tested it so far.
What do I think about the scalability of the solution?
I rate Zabbix five out of 10 for scalability. The solution has room for improvement in this area. My team is facing some issues with API integration. We were unable to find NetCom features. We wanted to use a different data modeling solution, like GRPC and GNMI.
How are customer service and support?
We get support from the community. It has helped us a lot. I'd rate Zabbix community support eight out of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate Zabbix four out of 10 for ease of setup. Setting up Zabbix is complicated, and the documentation isn't clear. Including the research, it took us two or three workdays to get this up and running.
Which other solutions did I evaluate?
We have not weighed other options like SolarWinds or ManageEngine. This is the first one we have tried. It is somewhat early for me to say what Zabbix's advantages are relative to others.
What other advice do I have?
I rate Zabbix seven out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Engineering manager at BGH Tech Partner
Very user friendly, but needs more documentation to help understand how to use the product
Pros and Cons
- "We have found that Zabbix is more easy to use than other applications."
- "We delivered a project for telemetry but not just for IT, monitoring different parameters for radio communication sites and collecting information about alarms and analog values, and we use this system in mission critical applications for radio communications, police, firemen's, health, etcetera."
- "There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix. We need more manuals, proper use, documentation, etc."
- "There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix."
What is our primary use case?
We delivered a project for telemetry but not just for IT. We are running a project monitoring different parameters for radio communication sites, so we collect information about alarms and analog values, not specifically IT projects. We need an application that collects SNMP traps and show on the screen and take an historical report or graph. We contract with Zabbix for companies that have Zabbix for telemetry. We have integrated the system to our communications systems. This system is used in mission critical applications for radio communications, police, firemen's, health, etcetera.
How has it helped my organization?
It gave us one powerful tool to develop monitoring systems tailored to customer needs and maintenance staff.
What is most valuable?
We have found that Zabbix is more easy to use than other applications.
What needs improvement?
There are not too much documentation or manuals. We found the tutorials very easy to understand but do not go deep enough in the use of Zabbix. We need more manuals, proper use, documentation, etc. We would like to see some applications or plugins as bricks that we can use to construct applications to use with Zabbix. For example, we are starting using Zabbix with Grafana for presentations and apparently they match very easily but you need to put in a lot of work to get the final results. If you have some applications that you can add one to one, you can construct the project more quickly.
For how long have I used the solution?
One year and a half
What do I think about the stability of the solution?
It is good after you tune each module application and sensor data collection.
What do I think about the scalability of the solution?
Great for our applications. We use with Graffana GUI application that supports gauges, bars, time-related graphs, and maps.
How are customer service and support?
The support is good. When we have something difficult to implement, we explain what the problems are and we get an answer quickly.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
Many of our clients have an IT department and most of them work with WhatsUp Gold but some of them are starting to use Zabbix and when we started this project for telemetry it was not specifically for IT. We found many examples using Zabbix. Apparently, Zabbix is more user-friendly for non-IT people.
What about the implementation team?
Both the vendor and the in-house team worked on the implementation. We bought it through a vendor and he trained our in-house engineers. Then we developed the system, supported by the vendor who also provided us with most of the sensors and data collection devices.
The local vendor's expertise and presence are the most valuable advantages we had. They were quick to answer any problem. I would rate them a nine out of ten.
What was our ROI?
The tart costs are very low, but you must consider the costs of having trained and enthusiastic people to develop and tune any application and the time to invest. This also has a positive side: you can win experience to solve new challenges instead of buying standard solutions focused on one market.
What's my experience with pricing, setup cost, and licensing?
I would rate Zabbix at eight on a scale of ten.
Which other solutions did I evaluate?
We have some clients that have WhatsUp Gold but a few say they are oriented specifically for IT data centers, but that's not the orientation of our project. Some clients ask for WhatsUp Gold but most of the applications are not near to our needs. Some people are using Zabbix and recommend Zabbix.
What other advice do I have?
If you have IT monitoring needs, ask your IT System expert and probably he/she will opt for Whats Up Gold, but if you need Monitoring Services besides IT and many assorted technologies, you can look at Zabbix
Which deployment model are you using for this solution?
On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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Updated: March 2026
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