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Regional Head at a tech services company with 51-200 employees
Real User
Dec 1, 2021
Open source, with great technical support and good scalability
Pros and Cons
  • "The product is very stable."
  • "There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution."
  • "They need to improve the APM solution, the Application Management solution."

What is our primary use case?

The solution is a network monitoring tool. If you have any type of IT infrastructure, it can help you monitor that IT infrastructure and get the logs collected. You can control and manage your IT, et cetera.

What is most valuable?

The product is very stable.

It is a scalable tool. 

The solution is open source also. There's no cost for the license.

Technical support is very good.

What needs improvement?

They need to improve the APM solution, the Application Management solution. There's a small module of APM, however, it is not an enhanced version. People usually ask for a full-fledged APM solution. 

The initial setup could be a bit simpler. 

For how long have I used the solution?

I've been using the solution for five years. 

Buyer's Guide
Zabbix
July 2026
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
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What do I think about the stability of the solution?

The stability is good. There are no bugs or glitches. It's reliable. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

If a company needs to expand the product, it can do so with Zabbix. It's scalable. 

We have 21 to 22 clients using this solution currently.

How are customer service and support?

Technical support is very good. They are helpful and responsive and we are happy with their level of support. 

How was the initial setup?

I'd rate the solution's initial setup as a seven out of ten. 

The installation will take time according to the IT infrastructure involved. It depends on if there are multi-locations versus one location and whether it is on the cloud or whether it is on-premises. Even so, deployment will take at least two to three weeks at a minimum.

We have eight to ten people on our team that can handle deployment and maintenance. They are admins and engineers. 

What's my experience with pricing, setup cost, and licensing?

The solution is completely open-source and free to use. 

What other advice do I have?

I'm a Zabbix partner.

The solution is excellent. I would rate it at a ten out of ten. 

I would recommend the solution to other users and other organizations. 

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer. Partner
PeerSpot user
reviewer290277 - PeerSpot reviewer
IT Administrator at a aerospace/defense firm with 501-1,000 employees
Real User
Sep 15, 2021
Easy to use and manage but delivers too many false positives
Pros and Cons
  • "The solution is stable."
  • "It's very easy to use and manage."
  • "The user interface could be better."
  • "I really don't like it as it generates a lot of false information."

What is our primary use case?

The solution is primarily used for monitoring servers, printers, and network switches.

What is most valuable?

It's very easy to use and manage.

The solution is stable.

You can scale the product well.

There is a free open-source version of the solution.

What needs improvement?

I don't like to use the solution for the most part.

I get too many false positives. I get a problem one minute and then it's okay the next. That happens a lot. I hate that.

The user interface could be better.

The performance needs improvement.

For how long have I used the solution?

I've been using the solution for six years or so. I've used the solution for a while at this point.

What do I think about the stability of the solution?

I don't have any issues with the stability. The performance isn't great, however. That said, it doesn't crash or freeze. There aren't really any bugs. 

What do I think about the scalability of the solution?

The scalability is good. A company can easily expand it.

We have about five users who monitor it constantly. I no longer manage it myself. 

How are customer service and technical support?

I've never contacted technical support. I can't speak to how helpful or responsive they are. 

Which solution did I use previously and why did I switch?

I need to be able to monitor stuff and I can't monitor these things now, so I am using other products for it.

How was the initial setup?

The installation happened a long time ago. I can't recall what the implementation was like in terms of if it was complete or straightforward. 

You only need one person to handle the maintenance. 

What's my experience with pricing, setup cost, and licensing?

I'm using a free version. I do not pay any licensing fees.

What other advice do I have?

I'm a customer and an end-user.

I'd rate the solution at a seven out of ten.

I'm not sure if I would recommend the solution. I really don't like it as it generates a lot of false information. That said, it is a good monitoring solution, for what it's worth.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Zabbix
July 2026
Learn what your peers think about Zabbix. Get advice and tips from experienced pros sharing their opinions. Updated: July 2026.
907,731 professionals have used our research since 2012.
PeerSpot user
Application Monitoring Technical Lead at a tech services company with 10,001+ employees
MSP
Jul 12, 2021
Good pricing and scales well but needs better dashboards
Pros and Cons
  • "The pricing of the product is reasonable."
  • "For internal monitoring and network monitoring the solution is really good."
  • "The stability could be better."
  • "It's open-source software, and due to that, they really don't have legacy service monitorings like APM, or build-on capabilities, and the pure part of the transaction-related data."

What is most valuable?

The solution is open-source. 

The infrastructure monitoring is great. Then, Zabbix being open-source, and with the whole platform, we have good network monitoring there. You have these ping monitors, synthetic monitors, that are really helpful.

The solution can scale well.

Technical support is great.

The pricing of the product is reasonable.

For internal monitoring and network monitoring the solution is really good.

What needs improvement?

It's open-source software, and due to that, they really don't have legacy service monitorings like APM, or build-on capabilities, and the pure part of the transaction-related data. It is good for internal network monitoring, however, it's not for the service we are monitoring, microservices.

The stability could be better.

Basically, they need to provide automated monitoring, synthetic monitoring, and then APM monitoring as well as more on microservices or technology space, maybe like Java, .NET, Datadog, et cetera - these kinds of add-on instrumentations. They need to work somewhat on the dashboard and alerting side. Dashboards are not that good. They can improve on them.

For how long have I used the solution?

With Zabbix, I just started as an open-source strategy moving from the enterprise version. It has been six months.

What do I think about the stability of the solution?

It's not extremely stable. 

n terms of infrastructure, you have to tune based on your requirements. You're monitoring 1,000 or 10,000 systems, so it depends on what you're monitoring, and you have to tune it. They don't have a tuning table or sizing recommendations. However, they have the beta version of it. Certainly, on the console side, they need to improve a lot in terms of stability and performance, and bottlenecks of the product. Whatever data we process with Zabbix goes to Postgre or MySQL. Right now, we are trying to use Postgre. They are using it to do a lot of time scaling stuff so that we can support SQL data. However, it seems like they have limitations with the Postgre database.

What do I think about the scalability of the solution?

The solution is scalable. We have admins and users and 50 IT people on it. However, the systems we are monitoring are more than 10,000. You can monitor more than 10,000 UIs. That's our target.

How are customer service and technical support?

We are using the open-source version and therefore we don't get technical support. However, if someone wants to opt for it, they can get it and technical support is great, even though we haven't used it yet.

What's my experience with pricing, setup cost, and licensing?

The pricing is very reasonable. Zabbix is very cheap. Compared to other tools like Nagios and others, Zabbix is very cheap.

What other advice do I have?

If a company wants to implement the solution, I suggest they go with the latest version. It is a stable version. Preferably they should use it with the database, and not the AWS database, as it doesn't give you time scaling. You have to install your own Postgre and you can apply the time scaling feature in that. That way, you can add your data competition to Zabbix. 

You have to do a lot of tuning on cache and view sizing. If your clients are on a remote site, you usually use proxies. Therefore, data will be sent to proxies, and then from proxies, it will be sent to the server. 

I'd rate the solution at a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
reviewer1600152 - PeerSpot reviewer
CEO at a marketing services firm with 11-50 employees
Real User
Jul 1, 2021
Good alerts and integration with third-party tools, but should support monitoring of ATM machines
Pros and Cons
  • "The integration with third-party tools and the alerts are most valuable."
  • "We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great."

What is our primary use case?

We are using Zabbix just to monitor our small network out here.

What is most valuable?

The integration with third-party tools and the alerts are most valuable.

What needs improvement?

We would like to monitor other touchpoints such as ATM machines. It would be great if it can provide monitoring of ATM machines. Compatibility with other products would also be great.

For how long have I used the solution?

We have been using this solution for two or three years.

What do I think about the stability of the solution?

It is very stable.

What do I think about the scalability of the solution?

It is scalable. We have two people who are using this solution.

How are customer service and technical support?

There are a lot of professionals and sites available, so we just get help from them.

Which solution did I use previously and why did I switch?

We were not using any other solution.

What's my experience with pricing, setup cost, and licensing?

It is reasonable.

What other advice do I have?

Our requirements are basic, and it is fulfilling them. I would rate Zabbix a seven out of 10.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Lead at a manufacturing company with 10,001+ employees
Real User
Jun 22, 2021
Easy to manage, user-friendly, and new features added frequently
Pros and Cons
  • "The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use."
  • "In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now."
  • "In an upcoming release, there should be automated reports which we are currently doing manually."

What is our primary use case?

We use this solution for network and application monitoring.

What is most valuable?

The solution is open-source, easy to manage, and user-friendly making it easy for anyone to use.

Zabbix is always improving by adding more features and they have monthly announcements explaining the upcoming new features and functionality.

What needs improvement?

The automation could be improved.

In an upcoming release, there should be automated reports which we are currently doing manually. For example, if we collect a report file every day and want to send it to a moderator for review. We are expecting this feature to come out soon but it would be valuable to have now.

For how long have I used the solution?

I have been using this solution for approximately four years.

What do I think about the stability of the solution?

The solution is stable. They release major updates every two or three years with the minor changes being released every six months.

What do I think about the scalability of the solution?

The solution is scalable.

How was the initial setup?

The initial setup is straightforward.

Which other solutions did I evaluate?

We have evaluated other solutions. 

What other advice do I have?

I rate Zabbix an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Junior Network Engineer at Easy Systems
Real User
Jun 18, 2021
Straightforward installation, high performance, but support could be improved
Pros and Cons
  • "The performance and bandwidth are valuable features."
  • "The performance reporting could be improved."

What is our primary use case?

We use this solution to monitor our network devices.

What is most valuable?

The performance and bandwidth are valuable features.

What needs improvement?

The performance reporting could be improved.

For how long have I used the solution?

I have been using this solution for approximately two years.

What do I think about the stability of the solution?

The stability could be improved, there are some limitations.

What do I think about the scalability of the solution?

We have 11 people using this solution in my organization. We have four engineers and six technicians that do the implementation and maintenance of the solution.

How are customer service and technical support?

The technical support is good. However, the support could be more knowledgeable.

How was the initial setup?

The installation is straightforward and it took approximately one hour.

What about the implementation team?

We did the installation ourselves. However, I had to watch some video tutorials and view some PDF help files online to complete the installation.

What's my experience with pricing, setup cost, and licensing?

There is a license required for this solution and we pay annually for our license.

What other advice do I have?

I would recommend this solution to others.

I rate Zabbix a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Adilson Dombaxi - PeerSpot reviewer
Adilson DombaxiJunior Network Engineer at a energy/utilities company with 11-50 employees
Real User

The Zabbix is top because is fundamental easy to manager.

Founder at Art World Web Solutions
Real User
May 19, 2021
A great product with good alerts and fair price, but it needs more features and better development model, UI, and scalability
Pros and Cons
  • "It is a great product; the SNMP protocol tracking feature is good, I really like how it tracks SNMP, and the alerts are also great."
  • "Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way. It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features."
  • "It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases."

What is our primary use case?

We are using Zabbix in our project for demo purposes. One of our clients is also using Zabbix. They have a data center, and they use it for internal monitoring. They are on a cloud system.

What is most valuable?

It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great. 

What needs improvement?

Its UI needs to be improved a little bit more so that an end-user is also able to handle it. I can handle it, but others should also be able to handle it in a better way.

It becomes complex when we are growing and need to add proxies. We need more scalability features and documentation for different use cases. A lot of articles are available, but they need to be in proper documentation. For example, when you have thousands of servers that have to be monitored in different regions of the world, there should be some kind of documentation to describe how you can create proxies and add them. Sometimes, when you are using the database, it can get overloaded. When the network is growing, the number of transactions becomes very high, and the database gets overloaded. There should be information about how to reduce the load on the MySQL database, which is what Zabbix is using. 

The market is growing a lot, and it should be enhanced for a lot more things. We are currently bringing enhancements at our end for different use cases. For example, when dockerization is going on, how can we check the logs inside the Dockers. We should also be able to monitor and check the number of logins and add features such as SSO login and two-factor authentication as a protocol. These are the security features and concerns that we have to deal with. Currently, we are developing modules to add features to Zabbix, but they should also work on these features.

For how long have I used the solution?

I have been using this solution for three to four years.

What do I think about the stability of the solution?

It is stable up to a level. 

What do I think about the scalability of the solution?

When you are growing and need to add proxies and other things, it becomes complex. To deal with this kind of complexity, more scalability features and documentation for different use cases are required.

How are customer service and technical support?

I did not connect with Zabbix support, but the client's team connected with them. I worked with the client initially, and after that, I gave them access and everything else. They directly sync up with Zabbix's support team.

How was the initial setup?

The initial setup is great. However, later on, when you are scaling it, it becomes complex.

What's my experience with pricing, setup cost, and licensing?

Its licensing is fair. It seems to be much cheaper than others.

What other advice do I have?

Zabbix is a good product. It just requires a better development model, better UI, and better scalability. It also needs more features.

I would rate Zabbix a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Tchidat Linda - PeerSpot reviewer
Engineer of Telecommunication at Gold Telecom
Real User
Top 5
May 17, 2021
Improved design, easy to learn, and open-sourced
Pros and Cons
  • "The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white."
  • "If you are a new user it is very simple, you do not need to be highly technical to use it."
  • "When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible."
  • "In the area of the solution where you write the command, it is not very user-friendly and could be improved."

What is our primary use case?

I use the solution for network monitoring. When I was in engineering school I used this solution and I found it really good. I wanted to bring the functionality of this solution to my community to show the engineers in my enterprise. There is not a lot of understanding of network monitoring and I am hoping to bring to them my knowledge. 

What is most valuable?

The solution's design has recently changed and it is visually pleasing with more color, for example, there is blue, black, and white. If you are a new user it is very simple, you do not need to be highly technical to use it. You can rapidly learn how to use this solution.

What needs improvement?

When using this solution in enterprise monitoring, you are able to see that there are some issues with equipment that could be causing a problem. Sometimes you want to make a root command that you do not want to be executed automatically. What we have tried to do is open an SSH session directly from the solution's interface but it is not possible. I have heard from others that there are scripts that can manage this task easily but I have not figured it out. In the area of the solution where you write the command, it is not very user-friendly and could be improved. We want the ability to write commands and execute them manually.

Additionally, I would like the ability to be able to have network mapping for this solution. I use network mapping to monitor networks and there are not very many tools that are able to do it or if there is a tool, it is not easy.

The color scheme of the interface could improve by allowing more variations or user customization.

For how long have I used the solution?

I have been using the solution for four years.

What do I think about the stability of the solution?

The solution is stable. 

What do I think about the scalability of the solution?

We have approximately 10 people using the solution in my company.

Which solution did I use previously and why did I switch?

In my community, we were previously using Nagios and Cacti.

What's my experience with pricing, setup cost, and licensing?

The solution is free. However, many open-sourced tools start out free but eventually start charging, I hope this solution stays free. 

What other advice do I have?

I rate Zabbix an eight out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Infrastructure Manager and Security at ITG
Real User
Apr 25, 2021
Lets us be proactive in eliminating problems with resource consumption
Pros and Cons
  • "The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet."
  • "I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company."

What is our primary use case?

We use Zabbix on-premises for monitoring our servers and calculating consumption of CPU, memory, and storage space. It's an important part of monitoring our environments and it shows us a lot of information about the health of our systems. And, in terms of performance, we also use it for actively getting rid of bottlenecks.

There are four IT staff members who use Zabbix regularly, including system administrators and the director of IT.

How has it helped my organization?

With Zabbix, we can be proactive in eliminating problems with over-consumption of resources, such as with memory, for example.

What is most valuable?

The most valuable features in Zabbix are those that help us overcome bottlenecks in CPU usage, as well as reduce memory delay. I know that we have only reached the tip of the iceberg of what Zabbix's features can do for us, and we have not used all of them yet.

What needs improvement?

I think the reporting part of Zabbix can be improved in terms of more user-friendly graphics to display the collected data. Many simple users who don't know how to use Zabbix properly might get confused by the reporting, although at the same time it is very versatile for my company.

For how long have I used the solution?

I've been using Zabbix for three years.

What do I think about the stability of the solution?

There have been no issues with stability.

What do I think about the scalability of the solution?

We don't have much need to scale Zabbix, virtually or otherwise, or increase its usage beyond current levels, but I think it is simple to do.

Which solution did I use previously and why did I switch?

We were previously using Nagios, but with Nagios the reporting features are very poor. If you want to improve on the reporting with Nagios, you have to construct other features and software on top of it, whereas Zabbix is more to the point and straightforward.

Zabbix's reporting isn't very good, either, in my opinion, but it's better compared to Nagios.

How was the initial setup?

The setup was easy.

What about the implementation team?

Regarding the installation of Zabbix, we did it by ourselves and it was easy enough. Our branch's environment is pretty simple and we don't have many complex requirements.

What's my experience with pricing, setup cost, and licensing?

We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license. 

What other advice do I have?

My advice is that the person who is responsible for implementing Zabbix in their environment should be familiar with Linux because then the process is more simple, efficient, and takes less time.

I would rate Zabbix an eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Senior Director at a tech services company with 1,001-5,000 employees
Real User
Apr 8, 2021
Straightforward interface and no issues with stability, but the discovery process is not fully automated
Pros and Cons
  • "The most valuable feature is service assurance."
  • "The initial setup was pretty straightforward, we did not face any issues and it was up and running within a day."
  • "Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps."

What is our primary use case?

We are using Zabbix as our network monitoring solution. We are now trying to understand how to use the service assurance functionality, as we would like to leverage Zabbix for this task.

What is most valuable?

The most valuable feature is service assurance.

The interface is pretty straightforward. As long as the agent is running on another instance and Zabbix is able to connect to the agent, we haven't seen any issues.

What needs improvement?

Zabbix claims that there is an auto-discovery process but my team member was facing difficulty and was told that it's not really automatic, and there are some manual steps. 

For how long have I used the solution?

We have been working with Zabbix for the past month. We are conducting a proof of concept with it.

What do I think about the stability of the solution?

We are not yet using Zabbix very much. We have spawned the Zabbix server and only a couple of AWS instances are running, which it is monitoring. This is to make sure there are no billing problems in AWS. At the end of the day, we stop the Zabbix monitoring. The next day when we come in, we start it again.

At this point, with our limited usage, we have not seen any issues with stability. Perhaps, once it has been running full-time for a week or longer, we may hit those types of issues.

What do I think about the scalability of the solution?

During our PoC, we only have two technical people working with it.

Which solution did I use previously and why did I switch?

This is the first monitoring product that we have worked with. Prior to this, we were dealing with NMS and CMS products.

How was the initial setup?

The initial setup was pretty straightforward. We did not face any issues and it was up and running within a day.

What about the implementation team?

Our in-house technician completed the deployment.

What's my experience with pricing, setup cost, and licensing?

This is an open-source solution that can be used free of charge.

What other advice do I have?

At this point, it is too early for me to recommend Zabbix one way or the other, as we have just scratched the surface of its capabilities.

I would rate this solution a seven out of ten.

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.
Updated: July 2026
Buyer's Guide
Download our free Zabbix Report and get advice and tips from experienced pros sharing their opinions.