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D. Ngunyen - PeerSpot reviewer
Cloud Architect at State of California
Real User
Helps reduce downtime and has a simple user interface
Pros and Cons
  • "When we use our VMware environment, sometimes the HP hardware is not compatible, and we start to lose data. I like that we can restore our whole application and public-facing system through Zerto."
  • "Zerto can improve the dashboard by making it even more simple. Right now, there's a lot on the dashboard, and it can be overwhelming. If you're an experienced user, then you'll find it easy to use, but if you're a beginner, it will take you some time."

What is our primary use case?

We primarily use Zerto for disaster recovery and backups.

What is most valuable?

When we use our VMware environment, sometimes the HP hardware is not compatible, and we start to lose data. I like that we can restore our whole application and public-facing system through Zerto.

It's the easiest way to do disaster recovery. It's less complicated than VMware.

Compared to the ease of use of other DR or backup solutions, Zerto's dashboard is the easiest. The user interface is much simpler, and maybe, that's what makes it easier.

Zerto helped reduce downtime when our data is corrupted. We're able to restore it relatively fast. There may be downtime of about half an hour for us, but the users don't see it; it's transparent.

The speed of recovery with Zerto versus the speed of recovery with other DR solutions is about the same.

Zerto reduced the number of staff involved in DR situations. We went from ten people to two for the whole organization.

It also reduced our organization's DR testing by about 30%. We've actually been able to move a lot of our resources (people) to AWS Innovation.

What needs improvement?

Zerto can improve the dashboard by making it even more simple. Right now, there's a lot on the dashboard, and it can be overwhelming. If you're an experienced user, then you'll find it easy to use, but if you're a beginner, it will take you some time.

For how long have I used the solution?

We've been using it for seven years now.

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Zerto
October 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,562 professionals have used our research since 2012.

What do I think about the stability of the solution?

Zertos' stability is very good.

What do I think about the scalability of the solution?

It's very easy to scale, but the only problem is that there are additional costs associated with it. 

How are customer service and support?

Zerto's technical support is excellent. When you open a ticket, they get back to you right away. If you mark it as a priority, then you have instantaneous access to support. I would give technical support a nine out of ten.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We have VMware products and tried to implement VMware Site Recovery Manager. However, it was just a little too difficult for our environment.

How was the initial setup?

At first, the initial deployment was complex, but now it's relatively easy. For someone experienced, it is not a problem.

We have five data centers, and we started with one and deployed it in phases. Because there are lots of firewalls and access, we picked one data center and then built the next one.

What about the implementation team?

We implemented it ourselves, and it took about a year to deploy it across the whole system.

What was our ROI?

For a long time, we needed disaster recovery that was more than IBM's, which is in Colorado. We needed something on-premises that was instantaneous. That's what Zerto offers, and that's the ROI we have with Zerto.

What's my experience with pricing, setup cost, and licensing?

The last time I looked at pricing, it was very good. It's much cheaper than VMware by far.

Which other solutions did I evaluate?

We looked at VMware Site Recovery Manager and IBM, but they didn't work well.

What other advice do I have?

The best way to look at it is from an ease-of-use standpoint because when you look at VMware's version, it's a little bit more complex even though it is native to where we use it. That's why we went with Zerto.

Considering what we use Zerto for, I'd give it a ten out of ten because it is our primary solution.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1464378 - PeerSpot reviewer
Software Engineering Specialist at a energy/utilities company with 10,001+ employees
Real User
Decreases the time it takes and the number of people involved to fail back or move workloads
Pros and Cons
  • "The most valuable features of this solution is the ease of use. In the event of a disaster, you don't need a technical person to actually run the software. You can bring anybody in, with the right instructions and credentials, and they can run the solution."
  • "The solution's continuous protection is the best on the market. The ability to do the split-write, without any interruption to the production server, and the ability to roll back to any point in time you desire, are two really key features."
  • "Another area for improvement I'd like to see is the tuning of the VRAs built into the GUI. It's a little cryptic. You really have to be a very technical engineer to get that deep into it. I'd like to see a little better interface that allows you to do that tuning yourself, rather than trying to get their engineer and your engineer together to do it."

What is our primary use case?

We use it for disaster recovery. We use it for some testing. And we use it for hot backups on databases.

How has it helped my organization?

This past summer we had multiple hurricanes down south. We host for our clients, and what we did was proactively move them from their location down south up to our Boise data center in Idaho. We were able to do that with Zerto.

When you need to fail back or move workloads, Zerto decreases both the time it takes and the number of people involved. I was actually part of a project to move a data center, and we used Zerto to move it. We moved 20,000 virtual machines and the downtime was just a reboot of each machine. Before, it probably would have taken at least six people in multiple teams to do it, whereas in this move it was just two engineers from the same team who did it.

In addition, we recently had a corrupt database that we recovered using Zerto. If we didn't have Zerto, we would have had to do a restore and we would have had a loss of data of up to 24 hours, because the backups were done every 24 hours. In this case, we were able to roll the database back to a point in time that the DBAs deemed had good data. There was very little data loss as a result. Using Zerto in that situation saved us at least eight hours and from having to use multiple teams.

In that situation, for the recovery we would have done a restore from backup. The problem is we would have had X amount of hours of data loss. I don't know how long it would have taken the DBAs or our developers or app owners to reproduce the information that would have been lost. That could have ended up taking days. I've seen it take days in the past to recreate data that was lost as part of the recovery process.

Another point is that the solution has reduced the staff involved in overall backup and DR management. The big thing is that it reduces the teams involved. So rather than having the SAN team involved, the backup team involved, and the virtualization engineers, it ends up being just the virtualization engineers who do all the work. It has reduced the number of people involved from six to eight people down to a single engineer.

What is most valuable?

The most valuable features of this solution is the ease of use. In the event of a disaster, you don't need a technical person to actually run the software. You can bring anybody in, with the right instructions and credentials, and they can run the solution.

Having been in disaster situations myself, one of the things that a lot of companies miss is the fact that, during a test, it's all hands on deck, but during a disaster not all those hands are there. I don't know what the statistics are, but it's quite infrequent that you have the ability to get the technical people necessary to do technical stuff. I was also part of the post-9/11 disaster recovery review, and one of the key conversations was about situations where an organization had the solution in place but they didn't have the people. Their solutions were quite complex, whereas with Zerto you can do it with a mouse. You can do it with non-technical staff, as long as you have your documentation in proper order.

I've been doing disaster recovery for 20 years and, in my opinion, the solution's continuous protection is the best on the market. The ability to do the split-write, without any interruption to the production server, and the ability to roll back to any point in time you desire, are two really key features. The back-end technology, the split-write and the appliances, they've got that down very well.

What needs improvement?

There's room for improvement with the GUI. The interface ends up coming down to a personal preference thing and where you like to see things. It's like getting into a new car. You have to relearn where the gauges are.

I'd also like to see them go to an appliance-based solution, rather than our standing up a VM. While the GUI ends up depending on personal preference, the actual platform that the GUI is created on needs to go to an appliance base.

Another area for improvement I'd like to see is the tuning of the VRAs built into the GUI. It's a little cryptic. You really have to be a very technical engineer to get that deep into it. I'd like to see a little better interface that allows you to do that tuning yourself, rather than trying to get their engineer and your engineer together to do it.

For how long have I used the solution?

I've been using Zerto for five years.

What do I think about the stability of the solution?

We had a rough start, but in defense of that, we were doing a lot of going long-distance with what we had.

The thing that I liked most about the problems that we had was that Zerto wasn't afraid to admit it. They also weren't afraid to put us in touch with the right staff on their side. It wasn't a big deal for me to talk to their developer. Normally, when you're at that level, the developers are shielded from customers, whereas with Zerto it was a more personal type of service that I got. We had a problem and they put me in touch with the developer who developed that piece of the solution and we brought it to resolution.

What do I think about the scalability of the solution?

It's very scalable. We grew from just a few hundred to a few thousand pretty quickly, and there were very few hiccups during that process.

How are customer service and technical support?

Out of the gate, when you call their number, they could do better. 

The thing is that I've developed such a good relationship with all of them, at all levels at Zerto, that I know who to call. If you're off the street and you call in, you're going to get that level-one support who's going to move you through it. When I call in, they put me right through to the level-two support and I move from there. It's like any support, if you know the right people, you can skip the helpdesk level and go right into the engineering.

Which solution did I use previously and why did I switch?

The disaster recovery solution for the company I'm currently with was the typical restore from backups. They were using SAN replication as part of it. 

Personally, I've used many solutions over the years, starting with spinning tape, boot-from-disk, and then as we virtualized the data center, we started doing SAN-based replication. I've deployed and supported VMware Site Recovery Manager under different replication solutions, and then moved into Zerto. Prior to Zerto I used several different vendors' products.

Having been in disasters, living in Florida and experiencing them, I understand what it takes to recover a data center. I worked for my city in Florida and volunteered in the emergency operation center. Not only did I sit in technical meetings on how to recover computers, but I also sat in meetings on how to recover the city. So I have a different perspective when it comes to disaster recovery. I have a full view of how and what it takes to recover a city, as well as how and what it takes to recover a data center. Using that background, I pull them together.

As a result, I first look for a solution that works. That's key. If it doesn't work, it's out the door. The second factor is its ease of use. It has to be very easy to use, just a few clicks of the mouse and you're able to do a recovery. Zerto meets my requirements.

How was the initial setup?

Not only was the initial setup simple, but upgrades actually work and backward compatibility during the upgrades work. I've been doing IT for 25 years and it's one of the few solutions that I have come across where backups work, not only doing the actual backup, but they're compatible with what you have in place. Upgrades are very impressive and very seamless.

I started with working with Zerto during the 4.5 version. Right after we deployed that we went to 5.0. The length of time really varies depending upon your engineering platform process. I did the PoC and all the documentation, and then I did the deployment into production. I spent a few days on the PoC because I needed to know what its performance impact was going to be on the host, on the VMs. Then I had to see what the replication impact was going to be as well. 

And documentation took me a couple of weeks. Because I've been in disasters, when I do documentation I do it so that I can hand it to anybody, literally, including—and I've done it—to the janitor. I've handed the documentation to the janitor and I've had them sit down and do a recovery. I'm picky on documentation. 

The actual sit-down at the keyboard to do the deployment, after everything was in place, including getting a service account, getting the VM deployed, etc., was quick. In one day we had it up and running.

What about the implementation team?

I tend to do it myself because I'm old-school. I want to know how it works right from the ground up so that if I have to do any trouble shooting, I know where not to go to look at things. If you understand how something works, you can troubleshoot a lot faster.

I'm the lead architect, engineer, and troubleshooter. We have about four other people who are involved with it. We have several people because of our locations. We have more here, in the Idaho area, than we do in our other data center. We have one down in the southeast, hurricane area, of the United States. They're not expected to do a whole lot of disaster recovery, whereas we are.

What's my experience with pricing, setup cost, and licensing?

I don't dive too much into the pricing side of things, but I'd like to see better tiering for Zerto's pricing. We do multi-tier VMs. I don't think I should be paying a penalty and price for a tier-three VM where I don't need a really tight SLA like I do for a tier-one.

Also, if we're looking to replace the data center backup solution, I have VMs that I may not need for a week in the event of a disaster. I'd like to see a backup price per VM, rather than the tier-one licensing that I currently pay for, per VM. I'd like to see better tiering in regards to the licensing.

Which other solutions did I evaluate?

We have Commvault, Cohesity, and Veeam. Veeam is probably the closest to Zerto for ease of use. The problem is that Veeam doesn't have the technical background of the split-write that Zerto has. Veeam can be very painful. It can't protect any VM in your infrastructure. Its process of doing snapshots is very painful. Whereas with Zerto, it doesn't matter how busy the VM is, it can protect it. Veeam does not do it that way, but its GUI is pretty easy to use. But again, if it doesn't work, it doesn't matter how easy it is.

Commvault and Cohesity are both complicated solutions. Cohesity is like Veem, it is snapshot technology. Its GUI is okay but it's a little cryptic and that's the thing that I don't like about it. With 25 years of doing IT, I can tell that the interface that Cohesity designed was done by Linux engineers. It's very kludgy with multiple clicks. You've got to know where to go. With Zerto, it's plain and it's simple to use.

What other advice do I have?

Do your homework. Do a PoC. Make sure you have technical people doing your PoC, people who can dive deep into the technology. If you do your due diligence on the PoC, it will win every time. We did the PoC against five other products, and no one could touch Zerto on the technical side of it, at all, and that's besides the ease of use.

What I've learned from using it is to make sure you're able to tune the replication. Like any replication, if you're doing boot from stand or you're replicating your launch from place to place, you have to tune it. I was fortunate. I've been tuning replication for many years. If you're doing long distance, you have very high latency and you need to compensate for that. I worked with Zerto developers and we were able to tune replication to meet our site-to-site requirements. That was a key thing, and that's missed a lot of times. When people deploy the solution, they're not always keeping up with the SLA, and it has nothing to do with how it was deployed. It has to do with the pipe and the latency between site-to-site. That tends to be missed when deploying replication.

It is on our drawing board to look at Zerto for backups and long-term retention. I would say we're going to end up using it. It makes sense, at least from my standpoint, to keep things simple. It already has the data, so why not use it to move it wherever?

When it comes to the fact that it provides both backup and disaster recovery in one platform, I had never thought about the backup piece. When they announced it, it just made sense to me as an engineer with a logical mind. "Hey, I'm already holding the data, shoveling it across states. Instead of putting it here, why not put it over here at the same time?" So I was very excited about a two-for-one product. My company has backup solutions and they're struggling with them. I'm looking to replace their backup solutions with Zerto, probably in 2021.

We're also still looking at doing DR in the cloud rather than in a physical data center. We've done some testing with it. In my previous company we were using it and deployed it around the globe. Due to border restrictions, we had to go to the cloud with it. It was big because we were able to go to the cloud and we didn't have to stand up another data center. I'll be conservative and say that it saved us a few million dollars.

I give Zerto a nine out of 10. The only reason that I'm not giving it a 10 is that I'd like to see the GUI made into an appliance.

Which deployment model are you using for this solution?

On-premises
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Zerto
October 2024
Learn what your peers think about Zerto. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,562 professionals have used our research since 2012.
Brian Bean - PeerSpot reviewer
Executive VP, Product & Technical Services at Thrive
MSP
Superior compared to the other vendors
Pros and Cons
  • "The product is superior compared to the other vendors."
  • "Our operational teams have discussed the ability to integrate multiple Zerto cloud platforms more seamlessly. For example, we have acquired 22 companies over the last seven years. Some already had it deployed, and integrating those existing deployments into our primary deployment is more challenging than it could be. We have provided our feedback to them."

What is our primary use case?

We provide disaster recovery with Zerto in two scenarios. One is for our customers using on-premises deployments, and the other is for using the multi-tenant cloud. They're buying the cloud as a service, and we're also protecting that with it.

How has it helped my organization?

Zerto is primarily well-recognized as a leader in disaster recovery. It makes it easy for us to talk to our clients about the solution we provide them. Since it is Zerto-powered, we don't have to answer many questions about how it works, its reliability, or its capabilities. Thus, having name recognition, a positive company reputation, and technology benefits us.

What is most valuable?

The platform's ease of deployment and the ability to isolate failovers are key features for our customers who want to perform testing without interrupting their production environments. Those are the two primary use cases.

What needs improvement?

Our operational teams have discussed the ability to integrate multiple Zerto cloud platforms more seamlessly. For example, we have acquired 22 companies over the last seven years. Some already had it deployed, and integrating those existing deployments into our primary deployment is more challenging than it could be. We have provided our feedback to them.

For how long have I used the solution?

Thryv has been using Zerto for about twelve years now.

What do I think about the stability of the solution?

As a product manager, I haven't received any feedback indicating issues with platform stability, which our engineering team would certainly inform me about.

What do I think about the scalability of the solution?

We've had no issues with the product scalability so far, whether it's individual customers or even as an aggregated group.

The size of the environment varies. We have some small customers with only a handful of virtual machines and others with two, three, or four virtual machines.

Which solution did I use previously and why did I switch?

In our previous company, we used VMware Site Recovery Manager and Veeam. However, over the last 12 to 14 years, we have primarily used Zerto.

How was the initial setup?

We have our private cloud, and that's where we primarily use Zerto. We also manage some Microsoft Azure environments where we have sparingly used the service, mainly because the same functionality is not present as it is when using it in a private cloud.

What was our ROI?

Disaster recovery as a service is a significant component of our overall cloud services. So, the ROI lies in Thryv's profitability, as we offer a managed service that adds value to our customers and generates a profitable revenue stream.

What's my experience with pricing, setup cost, and licensing?

The product's pricing is the one area where it is less competitive. However, we understand why it costs slightly more comparing the features and capabilities. Customers prioritizing price might choose a solution offering different RPOs and RTOs for a lower cost. We have provided feedback on whether there could be a lighter option or alternative that's more cost-effective for the customers while balancing cost and performance. It would help Zerto and us win more business.

Which other solutions did I evaluate?

The product is superior compared to the other vendors. 

What other advice do I have?

We offer disaster recovery as a service powered by Zerto. We have multiple disaster recovery targets in the US and the UK and are expanding into Canada and Hong Kong.

I am happy that they've reconsidered the decision to stop supporting Hyper-V, especially with all the changes happening in the Broadcom world and customers looking at it as a solution. Zerto's continuous support is key.

The near-synchronous feature is a differentiator. Other platforms compete with Zerto, with Veeam being the primary one, trying to get the same capabilities. It is a key factor for clients who need low RPOs and the ability to protect their data with minimal potential data loss. It cannot eliminate the potential for data loss entirely and has a minimal impact. If the customers have a production-impacting event, their data is as close as possible to a mirror of what they had at the time of the production loss. So, it is a significant factor.

To some extent, we have implemented DR with Microsoft. It is less feature-rich and has a different implementation. We offer the service but don't offer much in the public cloud. Replicating out of the public cloud adds a whole other set of challenges. We can replicate it to a VMware-based cloud. However, no VMware tools are available if we want to replicate it outside of Microsoft Azure. It makes for a different recovery and is a bit more labor-intensive.

It has greatly impacted the RPOs. As long as our customers have enough bandwidth to transmit the changes across the network to our cloud, the RPOs generally take a minute. However, if the customer has bandwidth constraints, it can take up to five minutes.

With Zerto, recovery is much cleaner and faster. It's orchestrated better, and the testing capability within the cloud is a valuable differentiator. Unfortunately, we don't have many customers experiencing disasters, so our experience is generally around the testing component and making simulated or even full recoveries for customers seeking that. It has always performed well.

I would give it a nine for everything around capabilities and the product itself. The only drawback is the pricing. If we could get a better pricing model, especially in larger deals where we need to be more competitive for price-conscious customers, that would be beneficial.

Overall, though, I'm happy with Zerto as a partner. My reaction would have been different if the Hyper-V decision hadn't changed, as that would have caused complications for some customers. 

Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
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Senior admin at a manufacturing company with 11-50 employees
Real User
Has a fast recovery time and good near-synchronous replication
Pros and Cons
  • "Speed of recovery has been very effective in getting our information back as fast as we're able to get it. The daily backup solution that we use alternatively only allows a single backup versus having continuous backup replication with Zerto, it's a no-brainer."
  • "I would like to have more granular notifications for jobs and workloads within the applying case application."

What is our primary use case?

We've used Zerto for file recovery and entire VM recovery.

What is most valuable?

Having a fast recovery time for both of our use cases is invaluable to the business. 

The ability to form our backups automatically during the day has saved us, more than a few times. 

My impression of Zerto’s near-synchronous replication is very positive. It gets the job done. 

Near-synchronous replication is very important for our organization who use a lot of different versions of files across environments and database changes. It's what we do every day and having the functionality of near-instant recovery on entire virtual machines and files is a blessing. 

We use Zerto to protect our VMs in our environment. We do daily backups with a different backup management software and having the ability to recover data in under ten seconds has been helpful.

Speed of recovery has been very effective in getting our information back as fast as we're able to get it. The daily backup solution that we use alternatively only allows a single backup versus having continuous backup replication with Zerto, it's a no-brainer.

What needs improvement?

I would like to have more granular notifications for jobs and workloads within the applying case application.

For how long have I used the solution?

We have been using Zerto for around sixteen months. 

What do I think about the stability of the solution?

It's pretty stable. The company itself has been around long enough to know they're not going anywhere. The number of clients that use them on a day-to-day basis speaks for itself. 

What do I think about the scalability of the solution?

For our environment, scalability does a great job with how it is. It can handle scaling. 

How are customer service and support?

Zerto technical support is some of the best around. I know when I reach out to them over the phone or via email, they are there quickly and offer great support. 

I would rate them a ten out of ten. Every time I have to call them, they get something ready, very fast, and our issues are resolved quickly.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We still use Veeam.

We chose Zerto because when we started our path with GreenLake, we began looking into other backup utilities and Zerto was highly recommended. After we saw a product demo, we were sold. The demo sold itself very well.

Once the VPG is configured, the automation for backups happens on its own. There's nothing else to do. You can monitor but until you need to recover the files, there's nothing else to do. Zerto is very simple. We enjoy using the product. 

The main difference between Veeam and Zerto is that with Zerto, we can get our near-instant recovery window to pull entire virtual machines back from the brink of failure. We might be able to implement more recovery windows for Veeam but from a data storage perspective, Zerto does a great job with deduplication.

How was the initial setup?

We had a third party enable our Zerto configurations. They did a great job. The same VPGs are still running today. 

What about the implementation team?

We used an integrator for the setup. We had a good setup. They walked us through any issues we had after the setup. 

What other advice do I have?

I would rate Zerto a nine out of ten. There is a network issue that my team is still trying to figure out. Once we take care of it, it'll be a perfect ten. 

Zerto should be our primary backup solution but until we can get the network issue resolved, it is relegated as a secondary source. It still does its job. We've used it multiple times for specific cases, and it's always passed with flying colors.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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reviewer2506563 - PeerSpot reviewer
It team lead at a manufacturing company with 201-500 employees
Real User
Fast RPO and RTO, ease of use, easy interface, and is always available
Pros and Cons
  • "The customer service and support are excellent."
  • "I would like for Zerto to improve reporting, provide more data on individual VMs and their performance, and maybe expand into backup with the ability to scan for malware or offline scanning."

What is our primary use case?

I use it for yearly disaster recovery testing.

How has it helped my organization?

The main benefit we see from Zerto is that it helps to meet our disaster recovery objectives.

Zerto's near-synchronous replication is important and impressive.

Zerto helps protect VMs in our environment and has improved all over RPO. 

The speed of recovery with Zerto is extremely fast. We're able to perform disaster recovery testing on dozens of VMs within an hour or even half an hour.

What is most valuable?

I like its fast recovery, fast RPO and RTO, ease of use, easy interface, ease of deployment, and that it's always available.

What needs improvement?

I would like for Zerto to improve reporting, provide more data on individual VMs and their performance, and maybe expand into backup with the ability to scan for malware or offline scanning.

For how long have I used the solution?

I have been using Zerto for over seven years. 

What do I think about the stability of the solution?

I would rate the stability an eight out of ten. 

What do I think about the scalability of the solution?

I would rate the scalability a nine out of ten. 

How are customer service and support?

The customer service and support are excellent. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We previously used Commvault. It used a lot of scripting and configuration to make disaster recovery happen, and it was slow, with a low RPO.

How was the initial setup?

We haven't tried disaster recovery in the cloud rather than in a physical data center. We only use on-premises recovery.

What's my experience with pricing, setup cost, and licensing?

My experience with pricing, setup costs, and licensing was straightforward. 

Which other solutions did I evaluate?

We previously used or evaluated other backup and disaster recovery solutions. 

We compared Veeam and Commvault against Zerto.

We chose Zerto because of its performance and ease of use.

What other advice do I have?

Overall, I would rate it an eight out of ten because there's always room for improvement. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Data Research Analyst & Business Development at DIS Research
Real User
Top 10
Saves significant recovery time, doesn't require a lot of resources, and eliminates the need for a dedicated physical data center
Pros and Cons
  • "Zerto stands out for its user-friendly approach to data protection and recovery, allowing for quick and efficient backups and restores."
  • "Zerto's setup process could be simpler."

What is our primary use case?

We store a lot of raw data for reporting and use Zerto to protect that data.

Before implementing Zerto, we lacked a data protection and recovery solution, resulting in a significant data loss incident of approximately 70 percent during a past event.

How has it helped my organization?

Zerto is easy to use.

The near-synchronous replication offers a critical advantage for our customers' multi-platform environments by providing continuous data protection with minimal delay.

The main benefit of Zerto is that it doesn't affect the performance of the cloud platform while protecting the data. We realized the benefits of Zerto within the first three months.

Zerto's implementation has significantly improved our recovery time objective, allowing us to get our systems back online much quicker.

Zerto has significantly improved our disaster recovery capabilities, reducing downtime from days to just two hours.

With Zerto in place, our disaster recovery time has been reduced to a maximum of two days, whereas previously we lacked a recovery solution altogether.

Our disaster recovery testing with Zerto exceeded expectations. We aimed to restore all data within five days, but using Zerto's capabilities, we achieved a full recovery in just two days.

Zerto saved our staff three days of work, freeing them for other tasks.

Zerto's continuous data protection, journal-based recovery, automation, multi-cloud and hybrid cloud support, and non-disruptive testing have significantly improved our IT resilience strategy. These features not only enhance data protection and improve our Recovery Time Objective and Recovery Point Objective but also provide the flexibility and scalability needed for a robust IT environment.

It facilitates a cloud-based disaster recovery solution, eliminating the need for a dedicated physical data center to ensure business continuity in the event of an outage.

Zerto was our disaster recovery solution of choice because it offers a cloud-based implementation, which perfectly aligned with our organization's prioritization of cloud-based disaster recovery.

What is most valuable?

It stands out for its user-friendly approach to data protection and recovery, allowing for quick and efficient backups and restores.

What needs improvement?

Zerto's pricing structure could be more competitive to better suit the needs of a wider range of businesses.

The setup process could be simpler. A more streamlined installation would improve the user experience.

Zerto's long-term data storage capabilities, specifically how long data can be retained and managed, could benefit from further development.

For how long have I used the solution?

I have been using Zerto for ten months.

What do I think about the stability of the solution?

We sometimes face challenges that require multiple hours of downtime but it is rare. I would rate the stability eight out of ten.

What do I think about the scalability of the solution?

Zerto is expensive.

How are customer service and support?

The technical support is quick to respond.

How would you rate customer service and support?

Positive

How was the initial setup?

Integrating the initial deployment into our infrastructure proved to be a complex undertaking.

To ensure a smooth implementation, we prioritized planning and engagement, starting with management and then incorporating other stakeholders. We piloted the project with the operations team for a month before a full organizational rollout.

The deployment took around one week and involved six people.

What about the implementation team?

The implementation was completed in-house.

What was our ROI?

Zerto provides a return on investment through the peace of mind we get knowing that all of our data is protected.

What's my experience with pricing, setup cost, and licensing?

Zerto is expensive.

Which other solutions did I evaluate?

After considering both Commvault and Carbonite, we ultimately decided Zerto was the best fit for our data protection needs.

Zerto emerged as our choice for data protection because its feature set directly addressed the specific needs of our organization.

What other advice do I have?

I would rate Zerto eight out of ten.

Maintaining Zerto is manageable as we have a dedicated team of three people responsible for its upkeep.

Our organization consists of 40 analysts in one site.

Zerto provides robust data protection and excels in disaster recovery for businesses, but its cost may be steeper compared to other solutions.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Prateek Agarwal - PeerSpot reviewer
Manager at Indian Institute of Management Visakhapatnam
Real User
Top 5Leaderboard
Significantly reduces downtime, saves time, and is stable and reliable
Pros and Cons
  • "The most valuable feature of Zerto for us is its DR capability."
  • "Improvements in Zerto's user interface and the addition of advanced features such as artificial intelligence or machine learning for predicting ransomware attacks and workload requirements would be beneficial."

What is our primary use case?

We use Zerto for disaster recovery and resilience in our application. It helps with data protection, database recovery, and workload mobility.

How has it helped my organization?

The main benefits of Zerto for our company are disaster recovery, workload mobility, and end-to-end ransomware protection for our data.

What is most valuable?

The most valuable feature of Zerto for us is its DR capability. With Zerto, we can easily recover data in case of any incidents, minimizing the risk of data or information loss and ensuring the security of all databases within our applications.

What needs improvement?

Improvements in Zerto's user interface and the addition of advanced features such as artificial intelligence or machine learning for predicting ransomware attacks and workload requirements would be beneficial. This could help mitigate potential issues like computing pressure on our applications.

For how long have I used the solution?

I have been using Zerto for 2 years.

What do I think about the stability of the solution?

Zerto is quite stable and mature.

What do I think about the scalability of the solution?

Zerto is scalable, allowing easy configuration to meet changing needs. If user demand increases, adjustments can be made to ensure smooth application performance.

How are customer service and support?

We have occasionally contacted Zerto's technical support for clarification on features and compatibility issues. Overall, the support has been good, with timely solutions provided for issues. I would rate them a 9 out of 10.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

Compared to other disaster recovery solutions like VM-based software, we found Zerto to offer better speed of recovery, pricing, features, and overall protection.

We switched from VMware to Zerto due to pricing constraints and incomplete feature requirements. Comparing ease of use, Zerto was preferred over VMware as it offered better pricing and compatibility with HPE, a part of TechGuard Enterprises, which aligned with our infrastructure setup.

How was the initial setup?

The initial deployment of Zerto was smooth and simplified by the support and consulting team's expertise and friendliness. We had a team of 4 people involved, including 2 technical architects, myself for project planning and implementation, and a Zerto support person for function control and time management. No maintenance is required on our end after the deployment.

What was our ROI?

Zerto has had a positive impact on our RPOs. We have seen a return on investment and are satisfied with the product's overall value. The ease of deployment and user-friendly interface contribute to a seamless experience with Zerto.

What's my experience with pricing, setup cost, and licensing?

We find Zerto's licensing model compatible with major cloud providers like Google, AWS, and Azure. The Azure pricing model is particularly cost-effective for us compared to other cloud providers. Additionally, we appreciate the quality of support and solutions provided by Zerto.

What other advice do I have?

We implemented Zerto to address challenges with ransomware and protect the personal information of our large user base. We needed a solution for ransomware protection and data protection.

Zerto is user-friendly and compatible with major cloud providers like AWS, Azure, and Google Cloud. We find it particularly convenient as a managed service on Azure, where we can easily enable and configure it for our applications.

Near synchronous replication with Zerto performs well, especially after HPE acquires TechGuard Enterprises. We are satisfied with their customer support and end-user support services.

We use Zerto to protect three virtual machines in our environment, each running a different application. Zerto ensures that all three virtual machines are fully protected.

Zerto has significantly reduced downtime for us as it operates in real-time without requiring any downtime for database or application protection. Simple configuration with our applications and databases is all that is needed.

Zerto has saved us time in data recovery situations, particularly from ransomware attacks. It provides comprehensive insights into attacks on our databases and applications, enabling us to take immediate action based on real-time reports and analysis of logs.

Zerto has streamlined our DR testing process by offering a DSO option within its configuration design tool. This feature simplifies the setup process and saves time without requiring technical expertise.

Zerto has positively impacted our IT resiliency strategy by aiding in the creation of comprehensive IT roadmaps. It assists in planning for application and database deployments, as well as implementing security solutions for protection against ransomware and data disasters. This early-stage planning helps us align our roadmap effectively.

New users can confidently use Zerto for their disaster recovery, virtual mobility, and ransomware protection needs without hesitation. It is a highly recommended software for ensuring data security and business continuity.

Overall, I would rate Zerto as a 9 out of 10.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Trilok Khanna - PeerSpot reviewer
Lead Consultant at a tech consulting company with 10,001+ employees
Consultant
Top 20
A user-friendly UI, helps reduce recovery time, and DR testing
Pros and Cons
  • "The user interface is very user-friendly."
  • "It would be beneficial if Zerto also offered integration with other cloud management platforms, such as VMware Aria Automation."

What is our primary use case?

Our environment primarily integrates Zerto with VMware. This includes offering Zerto's self-service portal, which integrates seamlessly with Cloud Director. Additionally, we have Zerto integration at the vCenter level in situations where we don't use Zerto Cloud Manager and its self-service portal. This variety reflects the different use cases within our current processes. Since Zerto is our primary offering for disaster recovery solutions, we tailor the implementation based on customer needs.

We implemented Zerto to safeguard our private cloud infrastructure workloads. While disaster recovery is its primary function, we also leverage Zerto for data migration.

How has it helped my organization?

Our RPO with Zerto is under five minutes. The RPO time is dependent on the bandwidth. 

We have asynchronous replication with Zerto.

Zerto integrates well with Asynchronous Continuous Delivery tools. However, unlike SRM, Zerto offers protection during workflow rollbacks. This rollback functionality, along with its centralized reporting and UI management, makes Zerto an attractive solution.

Zerto offers a cloud-based disaster recovery solution, eliminating the need for physical data centers. In this instance, we leveraged Zerto to protect a private cloud workload running VMware and ensure its seamless recovery in Microsoft Azure. Disaster recovery in the cloud is crucial. As part of the private and hybrid cloud infrastructure team, I'm involved with a service in our catalog that runs workloads in a private cloud but configures disaster recovery primarily for the public cloud, Azure in our case. This is important for both the customer and the organization that provides the service.

Zerto offers significantly faster recovery times compared to SRM. SRM's recovery process involves multiple steps, requiring a detailed checklist to ensure the correct sequence is followed within protection groups and recovery plans. This complexity is a common issue with other data recovery products. Ideally, any product, not just from a design perspective but also from implementation and operation, should be user-friendly. It should be intuitive and easy to operate to achieve its intended purpose. This is a key reason we chose Zerto over other data recovery solutions.

Migrating data with Zerto is incredibly easy. It performs a continuous replication of our data in the background, even while our primary server is running. This live replication ensures all changes are captured before the server is shut down. In other words, it includes everything, resulting in a seamless migration process. Triggering the migration is also straightforward. We simply need to choose whether it's a move operation or a scale-over operation.

It helps reduce downtime during migrations. While there might be a brief interruption when workloads are shut down, there's no data loss. However, downtime for disaster recovery depends on the specific application's RPO. RPO isn't a fixed value; it varies based on how much data loss an application can tolerate.

It helps to reduce our overall DR testing. The solution is designed so that we can trigger the app or a move operation within three steps. Making it easier and quicker for the administrator or customer that is working on it.

Zerto's user-friendly interface simplifies operation and management, allowing us to minimize the number of people involved in overall backup and DR management.

What is most valuable?

The user interface is very user-friendly. Additionally, the journaling feature allows users to restore their progress to any point in time. This is a valuable feature, especially since similar products, like SRM and SCX, don't offer this functionality. In my opinion, this journaling capability makes Zerto unique.

What needs improvement?

Zerto integrates with vCloud Director to protect workloads deployed there. However, it would be beneficial if Zerto also offered integration with other cloud management platforms, such as VMware Aria Automation. For example, Site Recovery Manager recently introduced integration with VMware Aria Automation, allowing the protection of workloads deployed through Aria Automation. This functionality, including site recovery management, is currently not available in Zerto. Zerto's strength seems to lie specifically in its VMware capabilities, which could be an area for improvement.

Another point to consider is the potential for Zerto drivers to cause issues in ESXi environments. In some cases, users have reported problems and discovered that the Zerto drivers are not verified by VMware. While HPE is a technical alliance partner for Zerto, improved collaboration between VMware and Zerto regarding driver validation would be valuable. This information seems to be missing at the moment. We are currently in touch with our technical account manager to clarify this.

For how long have I used the solution?

I have been using Zerto for over five years.

What do I think about the stability of the solution?

Most Zerto issues we experience are at the ESXi level, likely due to the Zerto drivers. However, these issues are not currently impacting our work.

What do I think about the scalability of the solution?

Zerto is scalable.

How are customer service and support?

The technical support is quick.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

I also use SRM but I believe Zerto is better because it's easier to integrate with other systems. While SRM also offers integration for workload protection through VMware Aria Automation and a SIM connection application similar to replication, it may have some limitations. For instance, Zerto might require an agent to communicate with the source system, which could be a disadvantage. This suggests that there might be features offered by other vendors that Zerto could incorporate to improve its functionality.

How was the initial setup?

The initial deployment is straightforward. Zerto has introduced an appliance, making deployment even easier by removing the need for patching and object installation.

One member of our deployment team is needed for the deployment.

What about the implementation team?

As a Zerto partner, we do all the deployments for our customers and provide comprehensive training.

What other advice do I have?

I would rate Zerto nine out of ten.

I recommend that new users take advantage of any training videos and documentation offered by Zerto to familiarize themselves with all the features and how to use them.

Which deployment model are you using for this solution?

Hybrid Cloud

If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

Microsoft Azure
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor. The reviewer's company has a business relationship with this vendor other than being a customer: Partner
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Buyer's Guide
Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.
Updated: October 2024
Buyer's Guide
Download our free Zerto Report and get advice and tips from experienced pros sharing their opinions.