We typically use the solution for our email and collaboration. It’s nothing much. It’s just the basic functionality that we are leveraging.
VS at Netplay Inc
Easy to use, set up, and has a free community addition
Pros and Cons
- "The product is easy to set up."
- "It does have a few bugs."
What is our primary use case?
What is most valuable?
The subscription base in terms of their support, unlike before, now has a community addition. Now, everything is free.
It's just easy to use and straightforward. For an SMB, it is a recommendable email solution.
The product is easy to set up.
It’s a stable solution.
What needs improvement?
It does have a few bugs. However, they are small and can be worked around.
The performance could be better in terms of handling multiple domains.
For how long have I used the solution?
I’ve used the solution for three to five years at this point. I’ve used it for a while now. It’s been a long time.
Buyer's Guide
Zimbra Collaboration
October 2024
Learn what your peers think about Zimbra Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
What do I think about the stability of the solution?
The stability has been great. There are some bugs that can be fixed with minor workarounds. It doesn’t crash or freeze. It’s reliable. I like the performance, however, of course, it could be better.
What do I think about the scalability of the solution?
We have about 150 users on the solution currently.
We do not really plan to increase usage as we are trying to reduce it due to the pandemic. We really need to trim it down, actually.
How are customer service and support?
We haven’t needed support, although in the community version, there is a community you can reach to for help. The community has been responsive so far.
How was the initial setup?
The solution is easy to set up. It’s not overly complicated.
The installation process only takes an hour. It’s pretty fast.
Deployment and maintenance only require two people. There’s an engineer and a systems admin.
What about the implementation team?
We have an integrator that assists us.
What's my experience with pricing, setup cost, and licensing?
There is now a community addition that is free to use.
What other advice do I have?
We are using an older version of the solution.
I’d rate the solution eight out of ten.
I would recommend the solution to others, especially if they happen to be an SMB.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Consultant
Straightforward and easy deployment, consistently reliable, with price related advantages
Pros and Cons
- "The most valuable feature of Zimbra Collaboration is the cost."
- "I would like to see a Microsoft schedule function added."
What is our primary use case?
Our primary use case is for email purposes.
How has it helped my organization?
I would like to see a Microsoft schedule function added. In addition, some additional appearance and convenience features would be nice.
What is most valuable?
The most valuable feature of Zimbra Collaboration is the cost.
For how long have I used the solution?
I have been working with Zimbra Collaboration for the past three or four years.
What do I think about the stability of the solution?
In general, the overall stability is good.
How was the initial setup?
The initial setup was straightforward and not difficult.
What's my experience with pricing, setup cost, and licensing?
Zimbra Collaboration has a better price than Microsoft.
Which other solutions did I evaluate?
When you compare it to Microsoft the only major difference is the scheduling and advanced scheduling feature
What other advice do I have?
I would rate Zimbra Collaboration and eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Zimbra Collaboration
October 2024
Learn what your peers think about Zimbra Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: October 2024.
816,406 professionals have used our research since 2012.
IT Support Team Leader at a tech services company with 201-500 employees
Simple logging and tacking, good technical support, but lacking scalability
Pros and Cons
- "The logs, troubleshooting, and tracking we have found to be the most valuable features. We have any issues with lost messages the features are useful. It is very easy to track and log."
- "The installation is not straightforward, it can take two days for the full implementation."
What is our primary use case?
Zimbra Collaboration is useful for small to medium organizations, such as educational institutes, schools, and universities. For big businesses and enterprises, I do not this it is as useful. There are some other useful solutions, such as Office 365 and Google Cloud which would be better suited.
What is most valuable?
The logs, troubleshooting, and tracking we have found to be the most valuable features. We have any issues with lost messages the features are useful. It is very easy to track and log.
For how long have I used the solution?
I have been using Zimbra Collaboration for approximately 10 years.
What do I think about the stability of the solution?
Zimbra Collaboration has been stable.
What do I think about the scalability of the solution?
I have found Zimbra Collaboration to be scalable but could improve.
We have approximately 400 to 500 users that use this solution.
We do not have plans to increase usage.
How are customer service and support?
I have been satisfied with the technical support from Zimbra Collaboration.
How was the initial setup?
The installation is not straightforward, it can take two days for the full implementation.
What about the implementation team?
We used help from an integrator for the implementation.
We have approximately four administrators and engineers that support this solution.
What's my experience with pricing, setup cost, and licensing?
We do not pay for licenses to use this solution.
What other advice do I have?
I would recommend this solution for small to medium-scale businesses.
I rate Zimbra Collaboration a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System and Network Engineer at ADEX TECHNOLOGY
Great dashboard, a modern user interface, and excellent scalability
Pros and Cons
- "The stability is good and keeps getting better with each new update."
- "The solution could use more integration with third-party tools."
What is our primary use case?
We primarily install Zimbra Collaborations for the many customers that we have. It's primarily used for networking and collaboration.
What is most valuable?
The pricing of the solution is excellent.
It's a newer solution with a modern interface and dashboard.
The interface itself is very responsive and easy to navigate.
The initial setup is very simple and straightforward.
The stability is good and keeps getting better with each new update.
The pricing of the product is excellent.
The solution really does scale very easily.
Technical support is quite helpful.
What needs improvement?
We are simply a customer and an end-user. We don't have a business relationship with the organization.
The log files need to be improved. It needs to show us more information. Right now, a lot of detail is lacking and that's not very helpful or insightful.
The solution could use more integration with third-party tools. That would be very useful.
For how long have I used the solution?
I've been working with the solution for two years at this point. It hasn't been too long.
What do I think about the stability of the solution?
The solution is quite stable. In fact, its stability continues to grow with updates. It doesn't crash and freeze. there are no bugs or glitches. It's reliable.
What do I think about the scalability of the solution?
Zimbra is very, very scalable. We can start small and go from 20 accounts to very high numbers of additional accounts. It's quite easy to do. If a company needs to scale, it can do so very quickly.
How are customer service and technical support?
I've been in contact with technical support in the past and I find that they are quite good. They are helpful and responsive. they are knowledgeable about the product and they are helpful when we have queries. We are satisfied with their level of attention.
How was the initial setup?
The initial setup is quite straightforward and very simple. It's not overly complex or difficult. It shouldn't prove to be too much of a challenge.
What about the implementation team?
We install the solution for our customers.
What's my experience with pricing, setup cost, and licensing?
The solution is very low cost. It's an open-source solution. It's not an expensive option.
What other advice do I have?
I'd recommend the solution to other organizations due to the fact that the solution very low-cost and it's an open-source option - which is very attractive to many companies. We installed it in a Linux system so that we can get more security on our platform.
I'd rate the solution at an eight out of ten. We are quite satisfied with the capabilities of the product.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Technical Developer at a media company with 51-200 employees
Web interface powerful, easy to use, and stable
Pros and Cons
- "The web interface is powerful and easy to use."
- "The support was lacking in my experience. However, recently the support I received was good. Perhaps they have improved."
What is our primary use case?
We are using the solution for inhouse emails.
What is most valuable?
The web interface is powerful and easy to use.
For how long have I used the solution?
I have been using the solution for a couple of years.
What do I think about the stability of the solution?
The solution is very stable.
What do I think about the scalability of the solution?
From what I have heard the solution is scalable. I have not had an experience with scaling it but I am aware of some very large companies that use it.
How are customer service and technical support?
The support was lacking in my experience. However, recently the support I received was good. Perhaps they have improved.
With the networking edition of the solution you receive
the full support options.
What's my experience with pricing, setup cost, and licensing?
If you choose the network edition, it is a little pricier. They have the open-source edition too which is only community supported.
What other advice do I have?
My advice is to try and make sure that the target environment is suited for the web interface because that is where most of its features are found.
I rate Zimbra Collaboration a nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Account Manager at a security firm with 11-50 employees
Helpful support, beneficial pricing structure, and useful backup management
Pros and Cons
- "The backup and storage management features of Zimbra Collaboration are valuable."
- "Zimbra Collaboration could improve the migration from a basic solution to a more containerized solution. For example, the installation should be able to extend to the containers and manage them with some solution, such as OpenShift or Kubernetes."
What is our primary use case?
We have customers that are using the on-premise version of Zimbra Collaboration and others are using the cloud.
We Zimbra Collaboration to send and receive email primarily. Additionally, we use it for collaboration, sharing documents, and calendar contacts. It's a solution for massaging and collaboration.
What is most valuable?
The backup and storage management features of Zimbra Collaboration are valuable.
What needs improvement?
Zimbra Collaboration could improve the migration from a basic solution to a more containerized solution. For example, the installation should be able to extend to the containers and manage them with some solution, such as OpenShift or Kubernetes.
The video conference solution Zimbra Connect is a mediocre solution for video conferences. They should make it more similar to Office 365 and add some collaboration with other solutions, such as Alfresco.
For how long have I used the solution?
I have been using Zimbra Collaboration for approximately two years.
What do I think about the stability of the solution?
Zimbra Collaboration must work on the high availability of the platform.
I have found Zimbra not to be very stable. If we see in one node, we have a lot of patches and collective principles of security. Zimbra is not very stable, but it's okay. We can see some bugs in the Zimbra Collaboration but they release patches to fix them. For example, in the last patches, they corrected a vulnerability that could have caused an attack with Log4j.
What do I think about the scalability of the solution?
This solution is scalable horizontally and vertically
Zimbra Collaboration is suitable for all sizes of companies, small, medium, and large companies, such as government, industry, and media.
How are customer service and support?
I have been satisfied with the support.
How was the initial setup?
The initial setup of Zimbra Collaboration is straightforward. However, we must be the administrators of Linux because we need to have access to the command-line to install it. We cannot install it with the graphic interface. We must have the ability to manage some command line code in the systems of Linux.
The time of the deployment depends on the complexity of the architecture. For example, if we install it in one node, it can take a maximum of one hour. However, when we install in the multi-node system. A complex installation can take over three days.
What about the implementation team?
We provide the services for our customers, the fabric, and the training centers.
What's my experience with pricing, setup cost, and licensing?
The price of the solution is low.
The total cost of our projects is low. For example, if we compare Zimbra Collaboration with Microsoft, the license of one account they are probably the same price. However, after the initial licensing, to add more options or use features in the Microsoft solution you must purchase them. In Zimbra, when we buy a license, there are only two levels of license. If we buy the premium license, we have almost all the features activated in our license.
What other advice do I have?
My advice to those wanting to implement Zimbra Collaboration is they will have to have some experience in the manipulation of Linux systems. If there are issues with Zimbra Collaboration there should be someone with experience. If there is no one with experience with the ability to manage Linux systems, you will not be able to troubleshoot any problem in Zimbra Collaboration.
I rate Zimbra Collaboration an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
System Administrator at a media company with 51-200 employees
Easy to manage. The calendar is a useful organizational tool.
What is most valuable?
Most valuable to us is the fact that it's open source, so it's possible to do a lot of customization. Zimbrais easy to manage.
How has it helped my organization?
The calendar is a quite useful organizational tool. We also created a lot of accounts for special needs, since we can have as many as we want.
What needs improvement?
There are some bugs we found that could be fixed. Also, there was a chat tool which was really useful, but was discontinued.
For how long have I used the solution?
We’ve used Zimbra for 4 years.
What do I think about the stability of the solution?
We did not encounter any issues with stability.
What do I think about the scalability of the solution?
Regarding scalability, from a user point-of-view, gmail is more convenient with all the other tools, such as Google Docs, Google Drive, etc.
Which solution did I use previously and why did I switch?
We did not use any other solutions.
How was the initial setup?
To complete the initial setup, you need to adjust the spam filter, setup DKIM, etc. Also, it’s Linux-based, so you need to be familiar with that environment.
What's my experience with pricing, setup cost, and licensing?
The free version is good enough for a small to medium size company.
Which other solutions did I evaluate?
We evaluated Gmail before going with Zimbra.
What other advice do I have?
If you don’t have a technical person to manage the project, you may want to use a different solution.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
CEO at a tech services company with 11-50 employees
We can control all the data in my IT infrastructure
Pros and Cons
- "We can control all the data in my IT infrastructure."
- "File sharing permissions with Nextcloud integration need improvement."
What is our primary use case?
I work mainly with webmail. On the web, we have more than 10,000 accounts on our server
How has it helped my organization?
It is the best open source collaboration suite that I know, because it provides high availability and more performance than the other solutions.
We can control all the data in my IT infrastructure.
What is most valuable?
- Shared folders
- Mobile synchronization
- Admin tools
- Anti-spam tools
- Webmail is simple and powerful.
What needs improvement?
- Online documents edition
- File sharing permissions with Nextcloud integration
- More features for the open source edition
- Native HA for more virtualization platforms, like Proxmox
For how long have I used the solution?
More than five years.
Disclosure: My company has a business relationship with this vendor other than being a customer: We are Zimbra VAR Partners and Zimbra developers.
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Updated: October 2024
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