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ICT Coordinator at a financial services firm with 1,001-5,000 employees
Real User
Top 20
It's good and competent and is used for our internal communication
Pros and Cons
  • "The most valuable feature is sending messages as well as text and documents. It's a big solution for us since internal communication is a must in our organization."
  • "It is good and competent, but you have to pay for video and group chat features."

What is our primary use case?

We use Zimbra for internal communication. We use the chart and use it to share documents. We use it organization-wide. All of the departments inside our organization are using the solution.

How has it helped my organization?

It's a big solution for us since internal communication is a must in our organization. We use Zimbra for our internal communication as a whole.

What is most valuable?

The most valuable feature of Zimbra is sending messages as well as text and documents. 

What needs improvement?

It is good and competent, but you have to pay for video and group chat features.

Buyer's Guide
Zimbra Collaboration
March 2025
Learn what your peers think about Zimbra Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.

For how long have I used the solution?

I have been using this solution for six years.

What do I think about the stability of the solution?

It has gotten better.

What do I think about the scalability of the solution?

It is a scalable solution. 

How was the initial setup?

The configuration is not completely straightforward, and it's not completely complex, it's just good. It's not too tricky, but not easy.

Deployment is short, and implementing plus introducing the solution takes around two months.

What about the implementation team?

We implemented with an in-house team of four guys.

What's my experience with pricing, setup cost, and licensing?

It's very expensive. Especially in our case, because I'm from Ethiopia, in Africa. When we compare the cost with Google Workspace, it's very expensive.

What other advice do I have?

I would rate this solution a nine out of ten. It’s changing very quickly. It has no free version like Gmail has. I think that's the main reason why customers are not using it in our area. As long as I can remember, there was a free version, but now there is no free version, which is very important for customers to know.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
ElvisHenriquez - PeerSpot reviewer
Senior Services Manager at NextCom Systems Inc
Real User
Top 10Leaderboard
Good price-to-feature ratio and compatibility with ActiveSync
Pros and Cons
  • "Zimbra Collaboration's best feature is its compatibility with Microsoft's ActiveSync protocol, which allows users to use Outlook on Windows or MacOS."
  • "In the next release, Zimbra Collaboration should include a security feature to allow access for mobile device administrators."

What is most valuable?

Zimbra Collaboration's best feature is its compatibility with Microsoft's ActiveSync protocol, which allows users to use Outlook on Windows or MacOS.

What needs improvement?

In the next release, Zimbra Collaboration should include a security feature to allow access for mobile device administrators.

For how long have I used the solution?

I've been using Zimbra Collaboration for about three years.

What do I think about the stability of the solution?

I would rate Zimbra Collaboration's stability eight out of ten.

What do I think about the scalability of the solution?

I would rate Zimbra Collaboration's scalability eight out of ten.

How was the initial setup?

The initial setup was straightforward.

What's my experience with pricing, setup cost, and licensing?

Zimbra Collaboration offers a good price-to-feature ratio.

What other advice do I have?

I would give Zimbra Collaboration a rating of eight out of ten.

Which deployment model are you using for this solution?

Private Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Zimbra Collaboration
March 2025
Learn what your peers think about Zimbra Collaboration. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
849,190 professionals have used our research since 2012.
reviewer1859430 - PeerSpot reviewer
IT Manager at a energy/utilities company with 51-200 employees
Real User
Excellent sharing features
Pros and Cons
  • "Zimbra Collaboration's sharing features are most valuable."
  • "Zimbra Collaboration's video conferencing could be improved."

What is our primary use case?

Zimbra Collaboration is mainly used for messaging, emails, calendars, video conferencing, and document sharing.

What is most valuable?

Zimbra Collaboration's sharing features are most valuable.

What needs improvement?

Zimbra Collaboration's video conferencing could be improved. Their documentation is also mainly in English, and it would be useful to have it available in other languages. There's also a problem with the new Admin NG module, which makes it possible for the administrator to access users' mail on their system, which is particularly problematic for organizations with confidentiality requirements. This feature cannot be removed, though you can choose whether or not to activate it. In the next release, Zimbra Collaboration should make all the features from their previous web interface available on their new one.

For how long have I used the solution?

I've been using Zimbra Collaboration since 2011.

What do I think about the stability of the solution?

Zimbra Collaboration's stability is generally ok, but it depends on the version number, especially if you're early in that version. For example, there were some issues with high numbers of sessions and infrastructure requirements in the early days of version eight.

What do I think about the scalability of the solution?

Zimbra Collaboration's architecture is ok for scalability if you do the multi-node deployment. However, there's a problem with the high availability of mailbox servers, which isn't very good.

How was the initial setup?

The initial setup isn't very complex.

What's my experience with pricing, setup cost, and licensing?

Zimbra Collaboration is expensive, and there is no perpetual license option. Also, their licensing model is unclear, making it difficult to evaluate the value of the solution before buying.

What other advice do I have?

Zimbra's community is very helpful when you need information. I would rate Zimbra Collaboration nine out of ten.

Which deployment model are you using for this solution?

Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: partner/integrator
PeerSpot user
IT admin at ebs
Real User
Provides a free version, the configuration is simple, and the guides are easy to read
Pros and Cons
  • "The configuration is simple."
  • "The product must be more customizable."

What is our primary use case?

We use the solution for emails.

What is most valuable?

The configuration is simple.

What needs improvement?

The product must be more customizable.

For how long have I used the solution?

I have been using the solution for two years.

What do I think about the stability of the solution?

The tool is stable. I rate the stability a five out of ten.

What do I think about the scalability of the solution?

There are 10 to 20 users in our organization.

How was the initial setup?

The initial setup was moderately difficult. I rate the ease of setup a five out of ten. The deployment took a few days. We have five domains. It was not easy for all the domains. The guides are very good and easy to read.

What's my experience with pricing, setup cost, and licensing?

We use the free version.

Which other solutions did I evaluate?

We also use Nextcloud and Seafile.

What other advice do I have?

Overall, I rate the product an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2117652 - PeerSpot reviewer
Head of Studies with 11-50 employees
Real User
Easy to use, implement, and expand
Pros and Cons
  • "The solution is easy to implement."
  • "We have had an issue with security."

What is our primary use case?

I primarily use the solution for sending and receiving emails and meeting requests. 

What is most valuable?

It is very easy to use. 

The solution is easy to implement. 

The solution can scale. 

What needs improvement?

We have had an issue with security. We had attacks in the summer, which is why we didn't buy the latest update. The security is bad. I'm not sure if it was on Zimbra's end or the firewall's or human error. 

For how long have I used the solution?

I've been using the solution for five years. 

What do I think about the stability of the solution?

We have had issues with stability. 

What do I think about the scalability of the solution?

We have about 200 people on the solution right now. The scalability of the solution is fine. 

How was the initial setup?

The initial setup is not complex. It is very easy to deploy. 

I'm not sure how many people were involved in the deployment process.

What's my experience with pricing, setup cost, and licensing?

I'm not sure of the exact cost of the solution. However, my understanding is that it is not too expensive. I'm not sure if there are any extra fees. 

Which other solutions did I evaluate?

We have been evaluating Zimbra and MS Exchange. We wanted to know if MS Exchange was better than Zimbra.

What other advice do I have?

While I'm not sure of the exact version we're using, it is not the latest version. 

We may be switching to MS Exchange. Our department head would like to switch. However, our IT team doesn't want another project at this time. 

I'd rate the solution eight out of ten overall. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Infrastructure & System Administrator at a tech company with 1-10 employees
Real User
Top 5
An affordable and easy-to-deploy product that provides valuable modules
Pros and Cons
  • "Network NG Modules are valuable to us."
  • "The antispam and antivirus features are hard to understand on mobile devices."

What is our primary use case?

I use the product for the main server.

What is most valuable?

Network NG Modules are valuable to us. They are very high modules. The solution has features that can help administrators and users to manage the server. It is the best tool.

What needs improvement?

The only problem I face with the product is spam. I do not have any other big problems. The antispam and antivirus features are hard to understand on mobile devices. The solution should improve the features to provide more clarity to the users.

For how long have I used the solution?

I am using the solution currently.

What do I think about the stability of the solution?

The product is stable. I rate the stability an eight out of ten.

What do I think about the scalability of the solution?

I rate the solution’s scalability a nine out of ten. It is very scalable.

How was the initial setup?

The initial setup is easy for system administrators.

What about the implementation team?

The deployment took one hour.

What's my experience with pricing, setup cost, and licensing?

The solution is not expensive compared to other products. It is cheap.

What other advice do I have?

I know others who use the solution in their organization. I would recommend the tool to others. Overall, I rate the solution an eight out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Pol-Balaguer - PeerSpot reviewer
VS at Netplay Inc
Real User
Easy to use, set up, and has a free community addition 
Pros and Cons
  • "The product is easy to set up."
  • "It does have a few bugs."

What is our primary use case?

We typically use the solution for our email and collaboration. It’s nothing much. It’s just the basic functionality that we are leveraging.

What is most valuable?

The subscription base in terms of their support, unlike before, now has a community addition. Now, everything is free.

It's just easy to use and straightforward. For an SMB, it is a recommendable email solution.

The product is easy to set up.

It’s a stable solution.

What needs improvement?

It does have a few bugs. However, they are small and can be worked around.

The performance could be better in terms of handling multiple domains.

For how long have I used the solution?

I’ve used the solution for three to five years at this point. I’ve used it for a while now. It’s been a long time.

What do I think about the stability of the solution?

The stability has been great. There are some bugs that can be fixed with minor workarounds. It doesn’t crash or freeze. It’s reliable. I like the performance, however, of course, it could be better.

What do I think about the scalability of the solution?

We have about 150 users on the solution currently.

We do not really plan to increase usage as we are trying to reduce it due to the pandemic. We really need to trim it down, actually.

How are customer service and support?

We haven’t needed support, although in the community version, there is a community you can reach to for help. The community has been responsive so far.

How was the initial setup?

The solution is easy to set up. It’s not overly complicated.

The installation process only takes an hour. It’s pretty fast.

Deployment and maintenance only require two people. There’s an engineer and a systems admin.

What about the implementation team?

We have an integrator that assists us.

What's my experience with pricing, setup cost, and licensing?

There is now a community addition that is free to use.

What other advice do I have?

We are using an older version of the solution.

I’d rate the solution eight out of ten.

I would recommend the solution to others, especially if they happen to be an SMB.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
it_user535362 - PeerSpot reviewer
IT Technician & Senior System Administrator at a tech company with 51-200 employees
Vendor
I can manage all accounts from the console. Premium features don't break when you perform OS updates.

What is most valuable?

I like that I can easily manage all accounts from the management console. This allows real time control of each account. With the CLI, I can also control and manage all server functions or any mailbox, for free.

Premium features, such as auto discovery and archiving, mobile management and HSM, make life much easier. Once implemented, they don't break when you perform OS updates.

How has it helped my organization?

When my clients moved from POP3 to IMAP and ActiveSync, they were able to port the complete mailbox. Additionally, Zimbra allows them to centrally manage and store all their emails.

What needs improvement?

The following areas could be improved:

  • Backup
  • Autodiscover
  • Antispam
  • Mobile

I think being able to purchase individual packages would be better than having all the features included in one big package.

For how long have I used the solution?

I’ve been using Zimbra for more than 4 years.

What do I think about the stability of the solution?

We had a couple of issues with stability, but nothing that I couldn't work around or fix myself. Zimbra is a powerful product, but since VMware bought it, changes and bug fixes have been very slow in coming.

How are customer service and technical support?

The main format for technical support is forum-based with tickets. This is not appropriate for big enterprises.

Which solution did I use previously and why did I switch?

I have used Microsoft Exchange and PostFix. The main reason for switching to a Zimbra deployment is the cost in time.

How was the initial setup?

The first time I performed a setup it was harder than expected. I only had basic Linux skills and Zimbra installation wasn't as straightforward as it is now.

As I mentioned before regarding free products, we expect the end user to figure out how to make it work. When we pay, then we can complain.

What other advice do I have?

I recommend Zimbra for small and medium-sized businesses. Even larger enterprises could benefit from it. If they have a good system administrator and are willing to learn, they could reduce costs and improve performance, while increasing productivity as well.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free Zimbra Collaboration Report and get advice and tips from experienced pros sharing their opinions.
Updated: March 2025
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Buyer's Guide
Download our free Zimbra Collaboration Report and get advice and tips from experienced pros sharing their opinions.