DiliGenie Reviews

Name: DiliGenie
Brand: Diligent Global

What is DiliGenie?

DiliGenie is an ITSM solution that helps businesses automate incident, service request, change, and problem management processes. It reduces workload, improves efficiency, and decreases costs with ticket routing, escalation, watch lists, ticket highlighting, and advanced workflows.

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Buyer's Guide

IT Service Management (ITSM)

January 2025

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Helped 831,265 peers since 2012

Learn more about DiliGenie

Our features include:

Integrated Incident Management Feature for quicker resolutions
ITIL Aligned Service Request Feature to drive complete user satisfaction
Change Management Feature to minimize service disruptions while making changes to critical systems
Problem Management Feature to manage the problem lifecycle with Root cause analysis
Project Management Feature to manage Projects, associated tasks, resources, and timelines
Consolidated knowledge base features

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Product Categories

IT Service Management (ITSM)