Amazon Lex Reviews

Name: Amazon Lex
Brand: Amazon Web Services (AWS)
Rating: 4 (5 reviews)

4.3 out of 5

5 reviews
100% willing to recommend

What is Amazon Lex?

Amazon Lex is a service for building conversational interfaces into any application using voice and text. Amazon Lex provides the advanced deep learning functionalities of automatic speech recognition (ASR) for converting speech to text, and natural language understanding (NLU) to recognize the intent of the text, to enable you to build applications with highly engaging user experiences and lifelike conversational interactions. With Amazon Lex, the same deep learning technologies that power Amazon Alexa are now available to any developer, enabling you to quickly and easily build sophisticated, natural language, conversational bots (“chatbots”).

Amazon Lex is the #2 ranked solution in top Chatbot Development Platforms. PeerSpot users give Amazon Lex an average rating of 8.6 out of 10. Amazon Lex is most commonly compared to Google Dialogflow: Amazon Lex vs Google Dialogflow. Amazon Lex is popular among the large enterprise segment, accounting for 73% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a financial services firm, accounting for 18% of all views.

Featured reviews

Kannan-M

Amazon connect/service cloud voice at Cognizant

Amazon Lex is mainly used for chatbot functionality, and we can chat with the customers as per the requirements they provide with intents and utterances The solution's most valuable feature is the integration of generative AI with Lex bot. Amazon Lex's utterances could be improved. If a customer…

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Ramu (Ram) Anagani

System Engineer at CGI

The tool's most valuable feature is its natural language processing. With this, customers can directly input using their voice. We can use it for many applications, not just for this. We can train the bot or whatever else based on the business requirement. I like how we can easily train the bot in…

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Murali Mallikarjuna Perumalla

Data Scientist at a tech services company with 201-500 employees

I used the solution for a project. I used it to create a chatbot for our company’s customer support The solution is very user-friendly. We need not write much code. It's easily understandable. The product can be expensive based on our workloads. I have been using the solution for five to six…

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Amazon Lex mindshare

As of September 2024, the mindshare of Amazon Lex in the Chatbot Development Platforms category stands at 14.3%, down from 16.1% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Chatbot Development Platforms

Key learnings from peers

Last updated Jul 19, 2024

Valuable Features

"The tool's most valuable feature is its natural language processing. With this, customers can directly input using their voice. We can use it for many applications, not just for this. We can train the bot or whatever else based on the business requirement. I like how we can easily train the bot in Amazon Lex. It can also handle different dialects and languages."
"The most valuable aspect of Amazon Lex is its ability to integrate advanced AI models like Gen AI."
"The solution's most valuable feature is the integration of generative AI with Lex bot."

Room for Improvement

"I get error at times while developing the tool from scratch."
"The product could improve natural language understanding capabilities and provide more robust voice integration features to deliver a seamless user experience."
"Amazon Lex's utterances could be improved."

Pricing

"The tool's cost is not high."
"The solution's pricing is cheap."
"The platform itself costs us less than $5000 annually and is taking care of 1 million requests from end-users."

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Top industries

By visitors reading reviews

Financial Services Firm

18%

Computer Software Company

16%

Manufacturing Company

Insurance Company

Educational Organization

Healthcare Company

University

Retailer

Government

Hospitality Company

Comms Service Provider

Transportation Company

Real Estate/Law Firm

Legal Firm

Energy/Utilities Company

Consumer Goods Company

Media Company

Logistics Company

Construction Company

Wholesaler/Distributor

Non Tech Company

Non Profit

Recreational Facilities/Services Company

Renewables & Environment Company

Marketing Services Firm

Outsourcing Company

Performing Arts

Engineering Company

Leisure / Travel Company

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Learn more about Amazon Lex

Speech recognition and natural language understanding are some of the most challenging problems to solve in computer science, requiring sophisticated deep learning algorithms to be trained on massive amounts of data and infrastructure. Amazon Lex democratizes these deep learning technologies by putting the power of Amazon Alexa within reach of all developers. Harnessing these technologies, Amazon Lex enables you to define entirely new categories of products made possible through conversational interfaces.