Service and Support
Amazon S3 Glacier's customer service and support have mixed responses. Many find the support knowledgeable, helpful, and responsive, offering different levels like standard and premium. Some experience delays and communication loops, requiring patience. Several users rarely contact support due to the robust documentation, while a few rate it poorly. Enterprise users seem satisfied, but support costs are a concern. Those needing assistance generally receive timely help within 24 hours.
Deployment
Amazon S3 Glacier's initial setup is generally described as straightforward and quick, taking less than an hour for experienced users. Users appreciate its cloud-based nature, which eliminates installation requirements. Some users find the process complicated due to security aspects and rely on vendor support or additional training. Common steps include creating an AWS account, setting up storage buckets, and configuring permissions. Despite complexity in some areas, the ease of use is highlighted by many.
Scalability
Amazon S3 Glacier demonstrates outstanding scalability, easily handling different data volumes and user needs. Users highlight its limitless scalability potential, with numerous organizations successfully expanding usage. Common praise involves its reliable performance, seamless integration, and effective data management. With many users expressing strong satisfaction, ratings frequently reach high scores. DevOps and database teams rely on its capabilities, finding it user-friendly and efficient across various scales and applications.
Stability
Amazon S3 Glacier is praised for its stability, with most users rating it between eight and ten. Users experience few outages or downtime and highlight its reliability within the AWS cloud environment. Shared data services and high SLAs contribute to user satisfaction. Instances of regional issues causing outages are mentioned but are rare and recover quickly. Users appreciate the need for monitoring apps and systems, recommending auto-scaling and alerts during deployment.