What is our primary use case?
BigID is part of our data governance project. We onboard data sources in our environment and scan for specific sensitive data sets, such as SSN numbers, passport numbers, and medical information, while working with a US client.
What is most valuable?
BigID provides a large number of predefined classifiers. For example, when scanning SSN numbers, there are around four to five different classifiers available. We can choose based on our use case, such as SSN near term, where the term 'SSN' or 'Social Security Number' ahead or behind the number can trigger a match. It offers multiple options like narrow and wide SSN. Since BigID is on Cloud, we do not need to manually upgrade anything; any feature upgrades from their side are automatically reflected.
What needs improvement?
BigID does not currently support Kerberos authentication for DataStax. On the user interface, analyzing true and false positives can be challenging, as I can only view 2,000 characters at a time. When tagging scan results, all objects get tagged without the option to untag specific ones. This requires reverting changes through MongoDB, which can result in data loss.
For how long have I used the solution?
I have been using BigID for less than one year.
What do I think about the stability of the solution?
There are no significant bugs. There are issues with incident tagging where all objects are tagged instead of a selected number of scan results. If modifications are incorrect, they can only be reverted through MongoDB, which may cause data loss.
How are customer service and support?
We have a professional service contract with BigID and meet with them weekly. Direct support from the people we work with is satisfactory, but interaction with the general support team can be delayed. Overall, I rate this support around six or seven.
How would you rate customer service and support?
How was the initial setup?
I was not present during deployment, and BigID manages Cloud deployment. Setting up the scanner for on-premises data sources like SQL or file shares requires configuring a Linux machine, which can occasionally encounter errors.
What's my experience with pricing, setup cost, and licensing?
BigID may be expensive, with various services and applications that require separate payments. Some features and applications such as Data Retention and Subject Rights Management also have additional costs.
What other advice do I have?
BigID offers many capabilities and features. Operating on Cloud, it scans data repositories without affecting end-user systems, making it more of an IT-side operation. I rate the overall solution as nine out of ten. The tagging and support process have room for improvement, and efficiency is necessary for support once the professional service contract ends.
Which deployment model are you using for this solution?
Private Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
*Disclosure: I am a real user, and this review is based on my own experience and opinions.