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Clarity SM Reviews

Vendor: Broadcom
3.9 out of 5
1,138 followers
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What is Clarity SM?

Featured reviews

Clarity SM mindshare

Product category:
As of January 2025, the mindshare of Clarity SM in the IT Service Management (ITSM) category stands at 1.2%, down from 1.2% compared to the previous year, according to calculations based on PeerSpot user engagement data.
IT Service Management (ITSM)

PeerAnalyst reports

TypeTitleDate
CategoryIT Service Management (ITSM)Jan 11, 2025Download
ProductReviews, tips, and advice from real usersJan 11, 2025Download
ComparisonClarity SM vs ServiceNowJan 11, 2025Download
ComparisonClarity SM vs JIRA Service ManagementJan 11, 2025Download
ComparisonClarity SM vs ManageEngine ServiceDesk PlusJan 11, 2025Download
Suggested products
TitleRatingMindshareRecommending
ServiceNow4.225.8%92%216 interviewsAdd to research
JIRA Service Management4.111.5%92%83 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
By visitors reading reviews

Top industries

By visitors reading reviews
Financial Services Firm
15%
Computer Software Company
15%
Manufacturing Company
11%
Real Estate/Law Firm
7%
Insurance Company
5%
University
5%
Government
5%
Comms Service Provider
4%
Educational Organization
4%
Transportation Company
4%
Hospitality Company
3%
Logistics Company
2%
Wellness & Fitness Company
2%
Media Company
2%
Energy/Utilities Company
2%
Consumer Goods Company
2%
Healthcare Company
2%
Pharma/Biotech Company
1%
Construction Company
1%
Retailer
1%
Engineering Company
1%
Marketing Services Firm
1%
Wholesaler/Distributor
1%
Non Profit
1%
Outsourcing Company
1%
 

Clarity SM reviews

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Türker Kara - PeerSpot user
Application & Software Architect at Turkiye Finans Participation Bank
Verified user of Clarity SM
Feb 26, 2023
Quite good back-end architecture for end users but the API is very, very bad

Pros

"The solution's back-end architecture is very good for end users. "

Cons

"The API is very, very bad so we developed our own."
Umair (Abu Mohaymin) Akhlaque - PeerSpot user
Enterprise Solutions & Services Head at Duroob Technologies
Verified user of Clarity SM
Jan 11, 2022
While it's one of the strongest on-prem solutions, support and development have fallen off since it changed owners

Pros

"Clarity is flexible to implement and integrate. It gives the developer or consultant a broad space to work and customize based on what the customers want."

Cons

"Clarity tech support has gotten worse since Broadcom acquired CA Technologies. We're not getting the support we've come to expect as a large enterprise. Clarity's support needs to improve, or it's going to lose market share. "
Find out what your peers are saying about Clarity SM. Updated January 2025
830,574 professionals have used our research since 2012.
PeerSpot user
Global Manager, CA Solutions at a tech services company with 10,001+ employees
Verified user of Clarity SM
May 10, 2017
The change module provides controls, visualization, and auditability. The suite has grown too large.
AI
System Architect ITSM application at Michigan State University
Verified user of Clarity SM
Feb 13, 2017
Certain parts of it are expandable and customizable. The UI looks dated.
Sandip Kheni - PeerSpot user
Lead Developer at STL - Sterlite Technologies Limited
Verified user of Clarity SM
Mar 30, 2023
Allows for customization of the service desk manager

Pros

"It is the most stable product in the market."

Cons

"They should enhance the service desk manager's service point function to be more customizable."
MakhosonkeMatshoba - PeerSpot user
ESM Specialist at LetsCloudIT
Verified user of Clarity SM
Mar 21, 2022
Product discussed: 17.2
Simple deployment, high security, and integrates well

Pros

"The most valuable fractures of Clarity SM are its ease of use and security. I have been highly satisfied. We've been able to integrate it with email and an SMS gateway for the purposes of notifications. That works very well."
PeerSpot user
Senior Computer Specialist at a healthcare company with 10,001+ employees
Verified user of Clarity SM
May 10, 2017
Product discussed: 14.1
Extensibility of the interface allows for schema changes. The individual user should have the ability to determine what notification types they want to subscribe to and how they want to be notified.
PeerSpot user
Senior Knowledge Manager at a financial services firm with 5,001-10,000 employees
Verified user of Clarity SM
Dec 13, 2017
We centralized our knowledge from various sources into one source of truth that is continually updated

Pros

"We have decreased training and talk time, and all those good stats, just by reusing information, not reinventing it, every time we get a call."

Cons

"They really want user names in the document owner and subject expert fields, and that is just not practical."