CyberArk Privileged Access Manager Reviews

Name: CyberArk Privileged Access Manager
Brand: CyberArk
Rating: 4.3 (203 reviews)

Vendor: CyberArk

4.3 out of 5

203 reviews
94% willing to recommend

4,117 followers

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What is CyberArk Privileged Access Manager?

CyberArk Privileged Access Manager is a next-generation solution that allows users to secure both their applications and their confidential corporate information. It is extremely flexible and can be implemented across a variety of environments. This program runs with equal efficiency in a fully cloud-based, hybrid, or on-premises environment. Users can now protect their critical infrastructure and access it in any way that best meets their needs.

Get the CyberArk Privileged Access Manager Buyer's Guide and find out what your peers are saying about CyberArk Privileged Access Manager, Okta Workforce Identity, Delinea Secret Server and more!

CyberArk Privileged Access Manager is the #1 ranked solution in top User Activity Monitoring solutions, #1 ranked solution in top Privileged Access Management (PAM) solutions, #2 ranked solution in top Mainframe Security solutions, #3 ranked solution in top Enterprise Password Managers, and #3 ranked solution in top Operational Technology (OT) Security solutions. PeerSpot users give CyberArk Privileged Access Manager an average rating of 8.6 out of 10. Based on the analysis of the 203 most recent CyberArk Privileged Access Manager reviews, the overall sentiment is positive, with a sentiment score of 6.9. CyberArk Privileged Access Manager is most commonly compared to Okta Workforce Identity: CyberArk Privileged Access Manager vs Okta Workforce Identity. CyberArk Privileged Access Manager is popular among the large enterprise segment, accounting for 47% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 32% of all views.

Buyer's Guide

CyberArk Privileged Access Manager

January 2025

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Helped 825,609 peers since 2012

Featured reviews

SatishIyer

Assistant Vice President at a financial services firm with 10,001+ employees

From a functional point of view, I would not have a concrete idea of how CyberArk has improved our organization because that information is better provided by someone from the operations team. Those kind of evaluations are typically done at a much higher level, probably at COO or a similar level, and they have a close alignment with the enterprise architecture group. On a practical note, with CyberArk there is integration with your identity management system such that, when done properly, you can ensure that anyone from an administrator to production support personnel will gain the relevant access they need in good time. PAM offers integration with Active Directory, LDAP, and so on, and is fairly compliant with these kinds of approaches to identity.

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Lasantha Wijesinghe

Cybersecurity Specialist at a comms service provider with 5,001-10,000 employees

It took us some time to realize its benefits because there was a learning curve for us. It took us about a year to get our heads around this product and start effectively using it. It is a journey. It takes at least five years for any company to make this product very useful and reach maturity. It is not only the product's fault. The company needs to have a vision, and the company culture needs to go with it. Senior leadership needs to support the vision. You need to have lots of ingredients for success. If everything is in place, you will see success after one year. In the first year, it is a struggle for everybody. My company was bought by a bigger company, and they were very new to privileged access management. Everybody was struggling. The advice I would give is to have a good vision for privileged access management. You need dedicated teams, senior management support, and proper company policies and standards before implementing the solution. Start building knowledge slowly and avoid jumping into the deep end without preparation. I would rate CyberArk Privileged Access Manager a nine out of ten.

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Jonathan Hawes

CyberArk PAS Administrator at L3Harris Technologies

Our implementation is air-gapped from the outside world, and as such, we utilize a completely on-prem solution. Our highest risk is from privileged insiders, and CyberArk's answer to this challenge was the implementation of a Privileged Session Manager (PSM). With PSM, we were able to secure, control, and more importantly, monitor privileged access to highly critical network servers by using PSM to manage accounts and create detailed session audits and video recordings of all IT administrator privileged sessions on our most critical servers. The established sessions on the target systems are fully isolated and the privileged account credentials are never exposed to the end-users or their client applications and devices.

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CyberArk Privileged Access Manager mindshare

Product category:

As of January 2025, the mindshare of CyberArk Privileged Access Manager in the Privileged Access Management (PAM) category stands at 20.5%, down from 23.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Privileged Access Management (PAM)

PeerAnalyst reports

Type	Title	Date
Category	Privileged Access Management (PAM)	Jan 5, 2025	Download
Product	Reviews, tips, and advice from real users	Jan 5, 2025	Download
Comparison	CyberArk Privileged Access Manager vs Delinea Secret Server	Jan 5, 2025	Download
Comparison	CyberArk Privileged Access Manager vs One Identity Safeguard	Jan 5, 2025	Download
Comparison	CyberArk Privileged Access Manager vs ARCON Privileged Access Management	Jan 5, 2025	Download

Title	Rating	Mindshare	Recommending
Okta Workforce Identity	4.2	N/A	94%	64 interviews Add to research
Delinea Secret Server	4.0	11.2%	91%	51 interviews Add to research

Valuable Features

CyberArk Privileged Access Manager is valued for its Central Policy Manager and password vault capabilities, offering robust automated password management and privileged session monitoring. The platform provides comprehensive integration and customization options, making it adaptable to diverse organizational needs. Privileged Threat Analytics enhances security by detecting unusual activities. Its modular design allows for seamless deployment and scalability, supporting a diverse range of security requirements with flexibility and ease of use.

"CyberArk's support is excellent, providing personalized assistance through a dedicated local account manager and sales engineer."
"The session recording and monitoring capabilities are valuable. We have real-time session management ability to record, audit, and monitor any privileged user activities. That is a big deal."
"I would recommend CyberArk Privileged Access Manager because it is a leading solution for privileged access management."

Room for Improvement

CyberArk Privileged Access Manager requires enhancements in user interface intuitiveness, plugin connectors, Secure Connect feature, performance scalability, integration with third-party systems, reporting customization, and cost efficiency. Users report the need for better documentation, more intuitive error messages, and simplified setup processes. Improved training materials and customer support are also suggested, alongside further integration capabilities and faster vulnerability patch releases. Stability and onboarding processes could benefit from additional refinements.

"There is room for improvement, particularly with Vendor PAM."
"CyberArk has brought a feature called Vendor Team Manager, but it does not provide full access. It requires the vendor team leader to be onboarded as a local account instead of using their email address. Improvements could be made to onboard the vendor team leaders using their email, allowing them to manage their own team. That would greatly reduce the overhead in managing vendor team members."
"Customer support is somewhat lacking. They are often unavailable on Fridays, and the support process, such as raising a call or case, can take too long."

ROI

CyberArk Privileged Access Manager significantly reduces risk, enhances security, improves compliance, and streamlines workflows. It cuts time spent managing passwords and credentials, provides better visibility and management of privileged accounts, and quickly prevents unauthorized access in security tests. Security teams report less time spent mitigating risks, and increased workflow efficiency is evident. Though direct financial ROI isn't always quantified, users perceive substantial value through enhanced security and operational efficiencies, including potential savings from mitigating data breaches.

Pricing

CyberArk Privileged Access Manager is widely regarded as one of the most expensive yet leading solutions in its domain. Users report that pricing and licensing are complex and depend on several factors such as environment size and user base. While more costly than competitors like BeyondTrust and ManageEngine PAM360, CyberArk's high pricing is often justified by its robust features and stability. However, many recommend starting small and negotiating well to manage costs effectively.

"CyberArk Privileged Access Manager is perceived to be somewhat overpriced compared to similar market products. It is a little bit overvalued. It could come down a little bit for my liking. However, the industry-leading reputation and the quality of service justify the high price point to some extent."
"Although CyberArk Privileged Access Management is expensive, its protection capabilities outweigh the cost."
"I would rate the cost of CyberArk Privileged Access Manager seven out of ten with ten being the most expensive."

Popular Use Cases

CyberArk Privileged Access Manager is primarily used for managing and securing privileged access. Organizations leverage it to safeguard passwords, rotate credentials, audit sessions, and control access to critical systems. It helps in mitigating risks by providing password vaulting, session management, and automated compliance. Companies focus on reducing credential exposure, ensuring security in DevOps environments, securing privileged accounts across diverse platforms, and utilizing multi-factor authentication and session recordings for extensive security oversight.

Service and Support

CyberArk Privileged Access Manager's customer service shows significant regional variation, praised for responsiveness and improvement yet criticized for delays in initial responses and complex issues. Users find technical support knowledgeable and helpful, though initial troubleshooting may be lengthy, requiring multiple escalations. Ratings range from 6 to 10, with many valuing advanced technical teams and appreciating the commitment to resolving issues despite challenges. Communication varies with location and resource allocation affecting response effectiveness.

Deployment

CyberArk Privileged Access Manager's initial setup varies in complexity. Many find it straightforward with clear documentation, while others note that complexity increases for larger deployments or when integrating multiple systems. Successful implementations often involve thorough planning and assistance from CyberArk professionals. Some users highlight the benefit of using CyberArk's professional services for intricate environments. The process demands attention to prerequisites, with deployment times ranging from days to several months, depending on organizational requirements and infrastructure complexity.

Scalability

Users report CyberArk Privileged Access Manager as highly scalable, with few experiencing challenges primarily due to initial planning or integration issues. Organizations can expand by adding modules or components, fitting environments from small to large enterprises. Frequent updates enhance infrastructure and cloud capabilities, ensuring future growth potential. Most users effectively manage thousands of accounts, praising its flexibility and adaptability across global deployments. Some performance considerations arise with extensive scaling, but users find it satisfactory overall.

Stability

CyberArk Privileged Access Manager is highly robust, offering excellent performance with minimal downtime. Most issues appear linked to user errors or specific configurations. Users report stable functionality, though some encounter issues with PSM servers, often improved by upgrades. Memory issues are noted but typically resolved with support. Integration and implementation complexities can affect stability. Many praise its resilience and stability across environments, consistently rating it positively for stability and dependability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our CyberArk Privileged Access Manager Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

32%

Financial Services Firm

12%

Computer Software Company

11%

Manufacturing Company

Government

Insurance Company

Healthcare Company

Energy/Utilities Company

Retailer

University

Real Estate/Law Firm

Comms Service Provider

Construction Company

Non Profit

Media Company

Hospitality Company

Legal Firm

Outsourcing Company

Logistics Company

Wholesaler/Distributor

Transportation Company

Pharma/Biotech Company

Recreational Facilities/Services Company

Consumer Goods Company

Performing Arts

Compare CyberArk Privileged Access Manager with alternative products

Learn more about CyberArk Privileged Access Manager

CyberArk Privileged Access Manager possesses a simplified and unified user interface. Users are able to manage the solution from one place. The UI allows users to view and manage all of the information and controls that administrators need to be able to easily access. Very often, management UIs do not have all of the controls and information streamlined in a single location. This platform provides a level of visibility that ensures users will be able to view all of their system’s most critical information at any time that they wish.

Benefits of CyberArk Privileged Access Manager

Some of CyberArk Privileged Access Manager’s benefits include:

The ability to manage IDs and permissions across a cloud environment. In a world where being able to work remotely is becoming increasingly important, CyberArk Privileged Access Manager is a very valuable tool. Administrators do not need to worry about infrastructure security when they are away from the office. They can assign and manage security credentials from anywhere in the world.
The ability to manage the program from a single centralized UI. CyberArk Privileged Access Manager’s UI contains all of the system controls and information. Users now have the ability to view and use all of their system’s most critical information and controls from one place.
The ability to automate user management tasks. Administrators can save valuable time by assigning certain management tasks to be fulfilled by the system itself. Users can now reserve their time for tasks that are most pressing. It can also allow for the system to simplify the management process by having the platform perform the most complex functions.

Reviews from Real Users

CyberArk Privileged Access Manager’s software stands out among its competitors for one very fundamental reason. CyberArk Privileged Access Manager is an all-in-one solution. Users are given the ability to accomplish with a single platform what might usually only be accomplished with multiple solutions.

PeerSpot users note the truly all-in-one nature of this solution. Mateusz K., IT Manager at a financial services firm, wrote, "It improves security in our company. We have more than 10,000 accounts that we manage in CyberArk. We use these accounts for SQLs, Windows Server, and Unix. Therefore, keeping these passwords up-to-date in another solution or software would be impossible. Now, we have some sort of a platform to manage passwords, distribute the inflow, and manage IT teams as well as making regular changes to it according to the internal security policies in our bank."

Hichem T.-B., CDO & Co-Founder at ELYTIK, noted that “This is a complete solution that can detect cyber attacks well. I have found the proxy features most valuable for fast password web access.”

CyberArk Privileged Access Manager was previously known as CyberArk Privileged Access Security, CyberArk Enterprise Password Vault.