Cybereason Endpoint Detection & Response Reviews

Cybereason Endpoint Detection & Response alerts when a computer contacts a malicious host, cutting it off from the network and increasing security visibility fivefold. It assists teams by centralizing information, which helps manage threats efficiently. Users appreciate the increased visibility and believe they will see positive return on investment in 12 to 24 months. Cybersecurity teams have been able to clean environments by removing malicious software and reduce time responding to threats by at least 50%.

Enterprise buyers find Cybereason Endpoint Detection & Response's pricing to be endpoint-based and generally competitive, although some consider it expensive. Standard licensing includes comprehensive features, often without additional charges. While some appreciate its cost-effectiveness compared to larger competitors, others recommend verifying feature functionality. Setup costs vary; those with existing user expertise reported lower expenses. There might be opportunities for flexible pricing negotiations, but it's crucial to ensure the product meets specific organizational needs.

• "Though it is not the cheapest solution but it fits our budget. We pay an annual licensing fee."
• "The pricing is manageable."
• "On a scale of one to ten, where one is cheap and ten is expensive, I rate the pricing an eight."

Organizations primarily use Cybereason Endpoint Detection & Response for endpoint protection, threat detection, and monitoring across various operating systems such as Windows, Mac, Linux, Android, and iOS. It is valued for its threat hunting capabilities, behavioral analytics, and ability to flag malware and other attacks. Many utilize its dashboard for incident tracking and remediation, with deployment occurring across diverse environments, securing thousands of endpoints for enhanced security postures.

Cybereason Endpoint Detection & Response customer service is generally well-regarded. Users note that support is knowledgeable, responsive, and helpful, though improvements in responsiveness and resolution times are desired. Some have experienced delayed responses requiring escalation to engineering. Overall satisfaction is high, with ratings frequently between 7 and 9 out of 10. Users appreciate the team's competence and the understanding of business needs, indicating a need for more proactive communication on feature updates and progress.

Many describe Cybereason Endpoint Detection & Response's initial setup as straightforward, often requiring dedicated packages tailored to infrastructure needs. Deployment times varied, with some completing in weeks and others taking months. Assistance from vendors and support resources facilitated the process. While some faced issues, these were generally resolved quickly. Organizations managed deployment efficiently regardless of endpoint numbers and used tools and manual methods. Scalability allowed for easy expansion.

Cybereason Endpoint Detection & Response proves highly scalable, supporting deployments ranging from thousands to over 200,000 devices. Its intuitive scalability expands easily with additional services like detection or disk space, accommodating complex company structures effortlessly. Users experience minimal disruption even when scaling rapidly, reporting efficient performance without degradation. Maintenance is straightforward, involving periodic upgrades to sensors and policy tweaks. Its flexibility suits various organizational sizes and global expansions, consistently managing numerous endpoints and enabling seamless user access.

Cybereason Endpoint Detection & Response exhibits strong stability, praised by users for maintaining uptime and protection. While some encountered integration issues and downtime during upgrades, many report its reliability with minimal bugs or crashes. Organizations highlight better performance compared to previous systems, noting fewer glitches and improved computing speed. Some users faced negligible stability problems and found immediate resolutions. Cybereason advises awaiting updates for enhanced versions to maintain consistent reliability.