Dropbox Reviews

Name: Dropbox
Brand: Dropbox
Rating: 4.1 (89 reviews)

Vendor: Dropbox

4.1 out of 5

89 reviews
90% willing to recommend

916 followers

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What is Dropbox?

Dropbox is utilized for storing and sharing files, synchronizing documents across multiple devices, and ensuring data backups for both personal and professional use.

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Dropbox is the #1 ranked solution in top Content Collaboration Platforms and #5 ranked solution in top Cloud Storage solutions. PeerSpot users give Dropbox an average rating of 8.2 out of 10. Dropbox is most commonly compared to Google Workspace: Dropbox vs Google Workspace. Dropbox is popular among the midsize enterprise segment, accounting for 66% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a educational organization, accounting for 62% of all views.

Helped 839,422 peers since 2012

Featured Dropbox reviews

Edgar Paez

Measurement Manager at A3E Ingenieros

I recommend Dropbox, yet not for all of the features it has. I am a basic user. In a personal mode, we have about 100 employees, and maybe 20 of them use Dropbox as a personal backup system. ShareFile is more secure than Dropbox. Five years ago, ShareFile was qualified as having better security control, access privilege management, and version control recovery, among many features that we were using for private documentation. Overall, I would rate Dropbox an eight out of ten.

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Sandra Strydom

Presales Consultant at iOCO Software Distribution (Pty) Ltd (Infor Gold Channel Partner)

For me, the biggest thing is version history. I can easily go back and view older versions. It's easy to use. Once it's installed on your laptop, you don't even have to think about it. I like the file versioning. It's helpful if something goes missing or gets changed. The security features of Dropbox seem pretty good. I've never had any security issues, and it gives me notifications if anything unusual happens.

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Waichiro Hayashi

Managing Partner at Hayashi Consulting Co., Ltd.

My company has experience with Microsoft Teams and Apple iCloud. I started to use Dropbox for my own personal use. I think Microsoft Teams just came as a part of Microsoft's package, a reason why I collaborate a little bit with it at work. Apple iCloud is for my own personal use.

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Dropbox mindshare

Product category:

As of March 2025, the mindshare of Dropbox in the Cloud Storage category stands at 4.3%, down from 6.3% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Cloud Storage

PeerAnalyst reports based on Dropbox reviews

Type	Title	Date
Category	Cloud Storage	Mar 4, 2025	Download
Product	Reviews, tips, and advice from real users	Mar 4, 2025	Download
Comparison	Dropbox vs NetApp Cloud Volumes ONTAP	Mar 4, 2025	Download
Comparison	Dropbox vs Google Cloud Storage	Mar 4, 2025	Download
Comparison	Dropbox vs Nasuni	Mar 4, 2025	Download

Title	Rating	Mindshare	Recommending
Google Workspace	4.1	3.7%	95%	101 interviews Add to research
Nasuni	4.4	11.6%	100%	35 interviews Add to research

Valuable Features

Dropbox is valued for its user-friendly interface, robust sync capabilities across multiple devices, competitive storage options, and strong security features. It provides easy access to files from anywhere, offers reliable performance, and allows seamless collaboration with team members. Users appreciate the ability to share, edit, and organize files efficiently, as well as the extensive community support and integration with other platforms. Its ease of use and convenience make it a preferred choice for many.

"It is very practical and so easy to upload and download files and carry on without my computer."
"It is very practical and so easy to upload and download files and carry on without my computer."
"The search functionality and the ability to preview images are quite good."

Room for Improvement

Dropbox users suggest improvements in several areas. They experience difficulties with file sharing and find storage limitations restrictive, especially on the free plan. There are concerns about security and privacy, suggesting enhancements like two-factor authentication and better encryption. Pricing is viewed as expensive compared to competitors, and users express a need for improved integration with other platforms. The user interface and mobile accessibility require refinement, while an easier experience for editing documents and better version control is desirable.

"It is difficult to set up. I'd rate the solution maybe a six or seven out of ten."
"I would like to have a document flow. S"
"Dropbox needs to improve its integration with Google platforms, including Google Sheets, Google Docs, and Google Slides, which facilitate easier collaboration."

ROI

Some users find Dropbox cost-effective and valuable, emphasizing the ease of access and added security. Cost considerations vary among users. Some find challenges in computing ROI without infrastructure comparisons. Many appreciate the positive user experience and reduced complaints after switching from other services. Certain users mention improved performance and security features. Despite some who see no tangible benefits, others recognize significant returns, highlighting the service’s ability to meet business needs efficiently.

Pricing

Dropbox offers a freemium model with limited free storage, making it appealing to first-time users. For additional storage, costs are structured on a subscription basis, either monthly or annually, with annual plans generally more cost-effective. While some users find the pricing competitive, especially against other enterprise options, others feel the pricing could be improved. Corporate licensing offers flexibility but can involve difficulties in managing account migrations and closures. Pricing satisfaction varies, with some users appreciating the affordability and others noting expense concerns.

"I was using the free version of the product."
"We use a yearly license. The pricing is not a bad price. I'd rate it about a five out of ten, with ten being expensive and one being cheap."
"Dropbox is one of the cheapest tools in the market."

Popular Use Cases

Dropbox is used primarily for storing, sharing, and backing up files across devices. Companies and individuals rely on it for document storage, collaboration, and synchronization of files such as photos, documents, and videos. It serves both personal and professional needs, providing a cloud-based platform that allows access to data from multiple locations and devices. Users appreciate the ability to share files easily, ensuring data is accessible by teams, clients, and family.

Service and Support

Dropbox's customer service receives positive remarks for responsiveness, though many avoid it due to the platform's intuitiveness. Technical support is rarely contacted, as many users find Dropbox easy to navigate. However, concerns arise about slow response times when used. Users often resolve issues internally or through external vendor support. Some have local technical support teams that handle Dropbox-related issues, while a minority express difficulty reaching support.

Deployment

Dropbox's initial setup is frequently described as easy and quick, with many highlighting its cloud-based nature that eliminates the need for traditional installation. Users appreciate the straightforward deployment, often completed in a few minutes without requiring extensive technical support. Some mention using a desktop application to enhance functionality. Large-scale deployments may take longer, influenced by network speed, but overall, Dropbox's setup is perceived as user-friendly and simple.

Scalability

Dropbox demonstrates strong scalability, accommodating both small businesses and larger organizations. Users report no major issues when expanding usage by purchasing more storage. Most point out that while personal accounts have limited free storage, paid options offer significant room for expansion. Some highlight the jump between subscription plans as a constraint. Most organizations use Dropbox successfully but mention the need to match storage plans with their specific requirements.

Stability

Users report that Dropbox is highly stable, reliable, and free from bugs or glitches. Most users do not encounter stability issues, with only occasional syncing delays. For many, Dropbox has been consistently dependable over the years, rating stability as high as ten out of ten. Performance is generally good, though some mention internet connection or bandwidth can affect experience. Despite a few performance concerns, Dropbox remains favored for its robust stability.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our Dropbox Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Educational Organization

62%

Computer Software Company

Financial Services Firm

Government

University

Construction Company

Manufacturing Company

Retailer

Comms Service Provider

Real Estate/Law Firm

Legal Firm

Non Profit

Healthcare Company

Hospitality Company

Insurance Company

Wholesaler/Distributor

Media Company

Recreational Facilities/Services Company

Compare Dropbox with alternative products

Learn more about Dropbox

Users rely on Dropbox for collaborating on projects, managing personal storage, and exchanging files. It is often used for file version control, meeting notes, and as a central storage unit. Dropbox provides seamless data access across desktops, laptops, mobiles, and the cloud. It is valued for its accessibility, synchronization, strong security, user-friendly interface, robust sharing capabilities, Microsoft Office integration, efficient performance, and reliable storage. It supports multiple users, real-time editing, offers backup options, and has free usage tiers. Dropbox manages large files, maintains version history, and allows external sharing without extra costs. However, there are areas for improvement in security and privacy, pricing, storage capacity, and tool integration. Users experience synchronization issues, limited collaboration features, and a need for better real-time editing. Improvements are also desired in mobile access, search functionality, and setup complexity, alongside better performance and scalability.

What are Dropbox's most important features?

Easy accessibility from any device
Seamless synchronization
Strong security
User-friendly interface
Robust sharing capabilities
Integration with Microsoft Office
Efficient performance
Reliable storage
Real-time editing support
Backup options and free usage tiers

What are the benefits or ROI to look for in reviews?

Seamless data access across devices
Enhanced collaboration on projects
Strong security measures
Efficient document management
Real-time editing for teamwork
Cost efficiency with free tiers
Reliability in storage and backups

Dropbox is implemented diversely across industries, including legal, healthcare, and media. Legal firms use it for secure document storage and sharing. Healthcare professionals rely on it for maintaining patient records while ensuring compliance with privacy laws. Media companies utilize Dropbox for collaborative projects and managing large multimedia files efficiently.