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Box - Intelligent Content Management vs Dropbox Business - Enterprise comparison

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Comparison Buyer's Guide

Executive SummaryUpdated on Aug 12, 2026

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.1
Box's content management enhances ROI through time savings, efficient file management, and potential risk reduction associated with compliance.
Sentiment score
6.2
Dropbox Business - Enterprise improves security, efficiency, accessibility, collaboration, and performance, justifying its worthwhile investment despite mixed measurable benefits.
I have seen a return on investment with reduced cost, quicker development turnaround, reduced management hassle, and improved collaboration between clients and team members.
Sr. Software Engineer at PwC
It has also increased our security in my organization, boosting file sharing security and efficiency in project development by improving how easily we can share project files.
Data Analyst at Wells Fargo
 

Customer Service

Sentiment score
4.9
Box's customer service is praised for commitment, though response times vary, with higher-tier contracts receiving quicker support.
Sentiment score
3.2
Dropbox Business - Enterprise users find its interface intuitive, but some desire faster support despite overall high service ratings.
Typically once you do, they are able to provide assistance on whatever you need.
Manager, Technology & Integration at GlobalMac IT
Dropbox offers 24-hour support, both through chat and limited hour calls.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
The customer support from Dropbox Business - Enterprise is one of the best I have encountered.
Sr. Software Engineer at PwC
Being prompt in facing any issues and responding to our queries.
Data Analyst at Wells Fargo
 

Scalability Issues

Sentiment score
7.2
Box excels in scalability and adaptability, managing vast users and data efficiently, with minor admin console challenges.
Sentiment score
7.2
Dropbox Business - Enterprise scales efficiently for all team sizes, though some users find pricing and plan limits restrictive.
Box - Intelligent Content Management plans have unlimited data, which is great.
Manager, Technology & Integration at GlobalMac IT
I am uncertain about its effectiveness at an enterprise level, where SharePoint might be preferred.
Consultant at a tech vendor with 51-200 employees
It grows with my organization.
Sr. Software Engineer at PwC
Dropbox Business - Enterprise's scalability is very good, as we are able to handle and send large files and receive large files from our clients without seeing any crashes or downtime.
Data Analyst at Wells Fargo
 

Stability Issues

Sentiment score
7.9
Box offers stable, reliable content management with strong performance and security, with rare outages quickly resolved over 17 years.
Sentiment score
8.1
Dropbox Business - Enterprise is praised for stability and reliability, with rare syncing issues and suggestions for improved storage.
Box was very stable and did not have any latency issues.
Consultant at a tech vendor with 51-200 employees
I have not experienced any downtime or lagging.
Sr. Software Engineer at PwC
 

Room For Improvement

Box could enhance security, search, integrations, pricing, user interfaces, offline support, and API management for improved user experience.
Dropbox Business - Enterprise struggles with file sharing, integration, pricing, security, synchronization, and user experience compared to its competitors.
If Box had an AI feature to summarize and identify documents based on their contents, it would significantly enhance usability.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
To open and see who is accessing the document now and see my movements across the document or the file we are sharing together.
Senior Projects Manager at Tech-hub
Additional customization with the automation workflows that Box - Intelligent Content Management offers would be helpful.
Manager, Technology & Integration at GlobalMac IT
Sharing documents with other people in the same division or department and being able to work without downloading the file would be ideal.
Measurement Manager at A3E Ingenieros
One area of improvement would be to allow multiple users to edit a file simultaneously and see edits in real time, similar to OneDrive.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
When you try to sync the files in Dropbox, it actually puts a copy of the file on your laptop, so it sucks up all of your memory.
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
 

Setup Cost

Box offers competitive prices with flexible plans and discounts, valued for extensive features over competitors by enterprise users.
Dropbox Business - Enterprise offers flexible pricing with perceived competitiveness, but affordability varies compared to alternatives like Google Drive.
I found the pricing reasonable because when I was working for an IBM partner, Box was free for us.
Senior Projects Manager at Tech-hub
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan.
Manager, Technology & Integration at GlobalMac IT
My experience with pricing, setup cost, and licensing shows that the price was competitive compared to other alternatives.
Sr. Software Engineer at PwC
I find the pricing very competitive and affordable.
Data Analyst at Wells Fargo
 

Valuable Features

Box offers secure content management with AI-driven workflows, seamless multi-device use, real-time editing, and strong governance features.
Dropbox Business - Enterprise provides seamless file management and collaboration tools with strong security, large storage, and competitive pricing.
Box had a very easy-to-use search feature and a good user interface on its website, which was faster and better than SharePoint.
Consultant at a tech vendor with 51-200 employees
I find the synchronization feature most valuable in Box. When I use multiple devices, it syncs them together and gives excellent results.
Senior Projects Manager at Tech-hub
The best features of Box for me include the structured file organizing, which is the most important part I found.
Lead Ai Tech And Tech Automation Engineer at a individual & family service with 11-50 employees
It also features an admin console where we can easily manage users, see which user has access to which content, and how much space they are consuming.
Research Analyst at Counterpoint Research (Counterpoint Technology Market Research)
Data encryption and security protocols for the business are excellent.
Sr. Software Engineer at PwC
It is very secure and has boosted data security by eighty percent.
Data Analyst at Wells Fargo
 

Categories and Ranking

Box - Intelligent Content M...
Ranking in Cloud Storage
10th
Ranking in Content Collaboration Platforms
8th
Average Rating
8.4
Reviews Sentiment
6.6
Number of Reviews
44
Ranking in other categories
Enterprise Content Management (9th), Digital Asset Management (3rd), Document Management Software (3rd)
Dropbox Business - Enterprise
Ranking in Cloud Storage
1st
Ranking in Content Collaboration Platforms
4th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
93
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of September 2026, in the Cloud Storage category, the mindshare of Box - Intelligent Content Management is 4.5%, up from 4.1% compared to the previous year. The mindshare of Dropbox Business - Enterprise is 6.8%, down from 7.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Storage Mindshare Distribution
ProductMindshare (%)
Dropbox Business - Enterprise6.8%
Box - Intelligent Content Management4.5%
Other88.7%
Cloud Storage
 

Q&A Highlights

AS
Community Manager at PeerSpot (formerly IT Central Station)
Jul 09, 2014
 

Featured Reviews

Jeremey Kenney - PeerSpot reviewer
Manager, Technology & Integration at GlobalMac IT
Secure file governance has improved collaboration and automation for client document workflows
The best features are around security, being able to set up different groups, and the governance features are really great. The new AI functionality that they released has been pretty handy. For governance and security, the audit trail capability is excellent. We are able to see when people interact or change files or if something was deleted, and we can go through and review that audit trail. The AI has been great for creating different workflows that we are able to execute. When a form gets submitted into Box - Intelligent Content Management or a file is uploaded, there are certain automations that we can put in place to where it can essentially generate tickets in our system for new users or other tasks.
NancyHartman - PeerSpot reviewer
Business Process Manager/ Educational Technologist at a educational organization with 1,001-5,000 employees
Family sharing and personal backups have improved how I manage and access my files anywhere
I am not fond of their syncing. Their file syncing is very clunky, so I am not a real fan of the file syncing. I think Box does a much better job of the syncing of data onto desktops and laptops. When you try to sync the files in Dropbox, it actually puts a copy of the file on your laptop, so it sucks up all of your memory. Whereas with Box, I can sync files into my file explorer and it is still cloud-based. They have not saved the file physically onto my laptop. They save it in the cloud and it just does a temporary download and then it uploads again, but that file is not saved on my laptop. Whereas with Dropbox, anytime you want to sync on your laptop, it actually does save it. There is a way to set it up, but it takes a lot more work and effort and I have never been able to get it to work the way I want it to work. So I just do not sync my files with Dropbox on my laptop. That limits my ability to use Dropbox from my work laptop because my work laptop just does not have any memory at all on it. They give the bare minimum of memory and say that it should all be in the cloud anyway, so you do not need to have that much storage space. So I cannot even access Dropbox from my work laptop and have to use the browser version of Dropbox if I need to access my Dropbox from my work laptop. Within the company, it is a personal choice. Our company has not dictated what cloud service to use. As long as it has all the security measures that meet the standards of our IT department, anyone can use whatever cloud service they want. For example, our company is not allowed to use Google because Google is not a secure cloud service in the estimation of our IT department. So there are cloud services that we are not allowed to use, but from the five to seven different services that they give us to choose from, we all can find what meets our needs.
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Answers from the Community

AS
Community Manager at PeerSpot (formerly IT Central Station)
Jul 9, 2014
Jul 9, 2014
Just an FYI...I found out this week that Microsoft with their OneDrive solution will be also encrypting files in storage and in transit, and if you have your email already in the cloud with Microsoft O365 you can get enormous amounts of data per user in each person's OneDrive...I probably can't say how much, but let's just say it's WAY more storage per user than you get with Box or Dropbox. I'...
2 out of 4 answers
it_user120363 - PeerSpot reviewer
Management Consultant at a consultancy
Jun 17, 2014
If you’ve ever been frustrated by the desire to share your text files with a friend or business colleague, these two products will be a great boon. Both are free too. Both allow you to invite people to either view your files, or to share the editing. A great idea if you want to co-write a report for example. Both allow you to download the file, edit it, and then load it back up again. Or to edit offline on your PC using the synch option. Box (formerly box.net) key features: · Free storage – 10gb · File size limit – 250mb (free version) · Main users – business · Good online help · Works by you uploading files and folders, which you can then share. These can be synched with boxsynch – similar to Dropbox. Also free. · Secure storage · Not as intuitive to use (more like Google docs), due to endless security options · Great for more robust business usage · Looks very flash · Has a business version · Not so widely used (30m users) · Access from most phones, ipads, PCs and Macs. Dropbox key features · Free storage – 2GB (introduce your friends and this goes up) · File size limit – no limit · Main users – everyone · Little online help · Works by synchronising to a folder on your PC · Intuitive to use · A doddle to set up · Looks less flashy than Box, but improving · Secure storage (it is now!) · Great for simple file sharing · Has a business version · Very widely used (300m users) · Access from most phones, ipads, Kindle, Linux, PCs and Macs. If I were choosing now, I would almost certainly pick Box to work with, unless I wanted to share really large files (I don’t) or to run on Linux or a Kindle (don’t want to do this either). If all you want is a simple tool to share a few files, then I’d choose Dropbox. I’ve been using cloud based storage for many years now, but the earlier versions of Box, when it was Box.net, put me off, as they were flaky and cumbersome to use. Dropbox stole their thunder, made it really simple and hundreds of millions of users now use it. Both companies are working fast to capture users, especially business users. So watch this space, and watch Google docs too. Thank you, Jacqui
ED
President / COO / Chief Technology Advisor at DeKonsultere LLC
Jun 17, 2014
The biggest difference we saw when we looked at Box a few years ago was that Box encrypted stored files both in transit and at rest in storage. This is a deal breaker for most enterprises because most enterprise policies won't allow public storage (outside company data center) of employee or customer data without it being encrypted in order to protect that information. In addition to better security, box had much better administrator tools than dropbox at the time. More granular control, better tools for the security team to enforce policies, etc. As far as I know, this hasn't changed in the last few years. Box is the only player really putting forth the effort to offer a secure cloud storage platform that has the ease of use of consumer solutions, but secured for the enterprise. Microsoft doesn't have it. Dropbox doesn't have it. I'm not aware of anyone else focusing on this niche of the marketplace.
 

Top Industries

By visitors reading reviews
Financial Services Firm
11%
Outsourcing Company
10%
Construction Company
8%
Comms Service Provider
8%
Construction Company
15%
Outsourcing Company
12%
Financial Services Firm
9%
Manufacturing Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business19
Midsize Enterprise10
Large Enterprise32
By reviewers
Company SizeCount
Small Business40
Midsize Enterprise19
Large Enterprise40
 

Questions from the Community

What is your experience regarding pricing and costs for Box?
Box - Intelligent Content Management has fairly good pricing for licenses, especially if you do an annual plan. We always suggest our clients do a month-to-month plan so that they have flexibility ...
What needs improvement with Box?
I would suggest more out-of-the-box integrations as far as the automations go. Box - Intelligent Content Management has many templates, and you can customize some things, but there appear to be som...
What is your primary use case for Box?
Box - Intelligent Content Management is used for file storage for clients and provides a secure way to share files with other people as well as internally with our team. Box - Intelligent Content M...
What is your experience regarding pricing and costs for Dropbox?
Dropbox makes it easy to share files across teams, hence improving collaboration. Also, I can store and access my files anywhere, anytime.
What needs improvement with Dropbox?
Sometimes syncing takes longer than I expect, especially with large folders or when my internet is unstable.
What is your primary use case for Dropbox?
Dropbox is very secure, easy to use, and reliable for file syncing, making it a preferred choice for seamless collaboration and file sharing across devices. The performance is generally smooth, wit...
 

Overview

 

Sample Customers

GE, Toyota, P&G, Caterpillar, Flex, Schneider Electric, Sally Beauty, Eurostar, AstraZeneca, AirBnB, Whirlpool, Wake Forest School of Medicine, Nationwide, Aeropostale etc
Vita Coco, BCBGMAXAZRIA Group, Centric Project, Kayak, FourSquare, Asana, Huge Adversting , USA Gymnastics, Appen, Valliant, Radio Lab
Find out what your peers are saying about Box - Intelligent Content Management vs. Dropbox Business - Enterprise and other solutions. Updated: September 2026.
914,109 professionals have used our research since 2012.