ESET Endpoint Protection Platform Reviews

Name: ESET Endpoint Protection Platform
Brand: ESET
Rating: 4.1 (100 reviews)

Vendor: ESET

4.1 out of 5

100 reviews
91% willing to recommend

2,520 followers

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What is ESET Endpoint Protection Platform?

ESET Endpoint Protection Platform (EPP) is a cybersecurity solution designed to protect businesses of all sizes against a wide array of cyber threats. Its advanced technologies and user-friendly interface provide robust security for endpoint devices, such as desktops, laptops, and mobile devices, without compromising performance. ESET's approach combines multiple layers of protection, including traditional signature-based detection with advanced heuristic analysis, behavioral monitoring, and machine learning, to effectively counter both known and emerging threats.

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ESET Endpoint Protection Platform is the #4 ranked solution in top Anti-Malware Tools, #6 ranked solution in top Advanced Threat Protection (ATP) solutions, and #10 ranked solution in endpoint security software. PeerSpot users give ESET Endpoint Protection Platform an average rating of 8.2 out of 10. Based on the analysis of the 100 most recent ESET Endpoint Protection Platform reviews, the overall sentiment is positive, with a sentiment score of 7.0. ESET Endpoint Protection Platform is most commonly compared to CrowdStrike Falcon: ESET Endpoint Protection Platform vs CrowdStrike Falcon. ESET Endpoint Protection Platform is popular among the small business segment, accounting for 41% of users researching this solution on PeerSpot. The top industry researching this solution are professionals from a computer software company, accounting for 17% of all views.

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ESET Endpoint Protection Platform

December 2024

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Helped 824,067 peers since 2012

Featured reviews

ManojNair2

Founder/Director at Augesys Solutions Pvt Ltd

In terms of stability, the performance parameters do come into play. It's good on the regular office front, however, on the development side, if somebody is using it in a development environment, they need to make some configuration changes in terms of what directories should be excluded from the real-time scanning. I had to do that kind of stuff. I don't do that with the Microsoft product, for example. It runs, and it scans the entire system with no issues. The solution is stable. Regular updates were available in the product versions. They were updated, and they gave regular signature updates also so that the product checked all the boxes.

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Mohammad Alsallaq

Senior System Administrator at Eon Dental

The initial setup of the product is quite easy if an active directory is available. There may be some difficulty with the configuration for setting up the security features. The solution can be difficult to understand for a first-time user. A user needs to first search, read and pursue courses to understand ESET Endpoint Protection Platform, but other vendor solutions are comparatively easier to comprehend. I would rate the initial setup process an eight out of ten. The deployment process of ESET Endpoint Protection Platform took four hours in our organization. To execute the setup plan, the antivirus or firewall should run properly to block USBs in the workstation. The settings in the solution are quite ready to use, therefore not much customization is required during the setup process unless there is a need for special customization. As part of the setup process, the solution should be configured according to an organization's needs and environment. The cloud configuration can only involve setting the group name, assigning policies to that specific group, and making the tool available in search to all the workstations by pushing the agent. One professional is needed to deploy the ESET Endpoint Protection Platform, but another professional can be present to analyze in case of failures. For maintenance of the product, a dedicated professional is needed mostly for the first month to manage requests and make necessary adjustments in the solution. In our organization, if suddenly the solution stops functioning properly on the workstations, the log stations are rechecked by the in-house professionals. For instance, in such a service break incident, our organization professionals found the services had been requested on specific ports like web ports closed by ESET; therefore, adjusting the port was needed instead of scanning.

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Crewmem67

IT Consultant at College Notre Dame de Nazareth

We use ESET or Avast typically. That's all. I know of Kaspersky and it is a very bad antivirus. I don't like it. I don't know why. I find lots of bugs in this software. Symantec, I'm aware of it, however, I don't use it. It's very hard for the computer. McAfee is good for beginners. We used to use Symantec and Norton. We switched from Symantec and Norton as they are very heavy on the computer. They slowed everything down.

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ESET Endpoint Protection Platform mindshare

Product category:

As of December 2024, the mindshare of ESET Endpoint Protection Platform in the Endpoint Protection Platform (EPP) category stands at 3.0%, down from 3.6% compared to the previous year, according to calculations based on PeerSpot user engagement data.

Endpoint Protection Platform (EPP)

PeerAnalyst reports

Type	Title	Date
Category	Endpoint Protection Platform (EPP)	Dec 22, 2024	Download
Product	Reviews, tips, and advice from real users	Dec 22, 2024	Download
Comparison	ESET Endpoint Protection Platform vs Microsoft Defender for Endpoint	Dec 22, 2024	Download
Comparison	ESET Endpoint Protection Platform vs SentinelOne Singularity Complete	Dec 22, 2024	Download
Comparison	ESET Endpoint Protection Platform vs CrowdStrike Falcon	Dec 22, 2024	Download

Title	Rating	Mindshare	Recommending
CrowdStrike Falcon	4.3	11.0%	97%	122 interviews Add to research
Microsoft Defender for Endpoint	4.0	11.5%	94%	190 interviews Add to research

Valuable Features

ESET Endpoint Protection Platform excels with lightweight resource usage, user-friendly management, and robust security features. Its ThreatSense technology, bi-directional firewall, HIPS, and antivirus provide comprehensive protection. It supports web filtering, parental controls, and device management with minimal CPU impact. The central management console streamlines administration and allows custom reporting. ESET's seamless updates and stability enhance its appeal for securing multiple devices efficiently. Its comprehensive real-time protection and notifications ensure strong malware defense.

"In terms of stability, I can rate it at nine out of ten."
"The primary purpose is to protect computers from viruses and ransomware."
"The most valuable feature of the solution is that it is easy to use and maintain while also being fully encrypted."

Room for Improvement

ESET Endpoint Protection Platform faces challenges such as slow initial scans, complicated uninstallation, and a non-user-friendly interface. The need for improved licensing, better VM seat management, enhanced malware detection, and integration with cloud services is evident. Users desire a lower licensing fee, better AI features, robust ransomware protection, and an easy deployment process. Reported issues with system updates and challenges with older CPUs suggest room for optimization in resource usage.

"The software has room for improvement in terms of CPU and other resource usage."
"The software has room for improvement in terms of CPU and other resource usage."
"On the solution's website, it is sometimes difficult to figure out how to download the exact product associated with your purchased license."

ROI

Organizations noted varied experiences regarding ROI from ESET Endpoint Protection Platform. Many emphasized its value, citing efficiency without system upgrades and quick financial benefits. Some acknowledged enhanced security as a major factor. Despite challenges in precisely quantifying ROI due to the preventive nature of protection, many affirmed cost savings from avoided attack recovery. Some found the investment worthwhile while others observed minimal ROI. The overall sentiment reflected ESET's effectiveness in contributing to security.

Pricing

ESET Endpoint Protection Platform offers competitive pricing options, appealing to small and medium-sized businesses with its affordability. Many users find it cost-effective, highlighting yearly licenses for reasonable rates, often around $20-$30 per user. While some mention setup complexity and potential high costs in comparison to competitors, flexibility in licensing terms mitigates these concerns. Discounts are available through negotiation, but additional features may incur extra costs. Overall, ESET provides a good balance of price and value for enterprise needs.

"I rate the product's price as seven or eight on a scale of one to ten, where one is cheap, and ten is expensive."
"It's a cost-effective product"
"The pricing can be a bit more flexible."

Popular Use Cases

Organizations use ESET Endpoint Protection Platform for antivirus and malware protection, securing networks, protecting endpoints, and managing security devices. It's favored for features such as remote administration, firewalls, ransomware defense, and endpoint monitoring. The platform is applied in various environments, from small businesses to large enterprises, ensuring devices and data are safeguarded against a broad range of threats. Advanced functions include consulting, enterprise deployments, and managing Microsoft 365 security.

Service and Support

ESET Endpoint Protection Platform's customer service and support receive mixed feedback. In Latin America, support is better from Argentina than Brazil. Many find the technical support fast, knowledgeable, and responsive, yet availability varies. Some experience quick resolutions, often through partners or distributors. Users appreciate prompt responses and knowledgeable assistance. However, there are instances of unavailability and delayed responses. Preference for online over on-site support is noted. Localized support quality fluctuates based on region or partner.

Deployment

Many users found ESET Endpoint Protection Platform's initial setup straightforward and quick, taking only minutes or hours, depending on network size. Despite some complexities with custom configurations and policies, experienced users handled it without issues. Configuring security features could be challenging for first-time users, but adequate documentation and knowledge make the process manageable. Maintenance usually requires minimal personnel, and the deployment can take less time if Active Directory is available.

Scalability

ESET Endpoint Protection Platform is generally perceived as scalable. It handles small to medium-sized businesses well and can scale up efficiently with license adjustments. In some larger environments, attention to database and hardware sizing is needed. Users report positive experiences across various organization sizes and give high ratings for scalability. There are specific challenges with deployment sizes and license packs, yet it provides flexibility and manages extensive networks successfully when configured correctly.

Stability

ESET Endpoint Protection Platform is highly stable. Users report no major issues, crashes, or glitches. Some encountered minor difficulties during upgrades or specific use cases like development environments that require configuration adjustments. Generally, the updates are effective and do not impact performance. Ratings for stability range from eight to ten out of ten. However, some mention bugs and the cloud-based admin portal's occasional unresponsiveness, but these issues are not widespread.

These insights are based on the in-depth reviews provided by peers to help you make a better buying decision.

Download our ESET Endpoint Protection Platform Buyer's Guide for additional reliable information.

Review data by company size

By reviewers

By visitors reading reviews

Top industries

By visitors reading reviews

Computer Software Company

17%

Comms Service Provider

10%

Educational Organization

Financial Services Firm

Government

Manufacturing Company

Construction Company

Real Estate/Law Firm

Retailer

Media Company

University

Hospitality Company

Wholesaler/Distributor

Insurance Company

Healthcare Company

Non Profit

Energy/Utilities Company

Outsourcing Company

Legal Firm

Transportation Company

Pharma/Biotech Company

Performing Arts

Recreational Facilities/Services Company

Consumer Goods Company

Compare ESET Endpoint Protection Platform with alternative products

Learn more about ESET Endpoint Protection Platform

ESET's Endpoint Protection Platform is based on a multi-layered defense strategy, which utilizes various technologies like cloud-based scanning, network attack protection, and exploit blockers. This strategy ensures solid protection against malware, ransomware, phishing attacks, and advanced persistent threats (APTs), offering businesses peace of mind regarding their digital security. ESET's platform protects computers, mobile devices, file servers and virtual environments. It’s available as a standalone product and as a part of a wider enterprise cybersecurity bundle, ESET PROTECT Enterprise, which also includes file server security, disk encryption, a cloud sandbox and EDR.

ESET PROTECT Advanced

The ESET PROTECT Advanced provides best-in-class endpoint protection against ransomware & zero-day threats, backed by powerful data security.

Leverages a multilayered approach that utilizes multiple technologies working together to balance performance, detection and false positives, and with automated malware removal and mediation.
Provides advanced protection for your company’s data passing through all general servers, network file storage including OneDrive, and multi-purpose servers to ensure business continuity.
A powerful encryption managed natively by ESET remote management console. It increases your organization's data security that meets compliance regulations.
Provides proactive cloud-based threat defense against targeted attacks and new, never-before-seen threat types, especially ransomware.

Performance and Compatibility

ESET is widely acclaimed for its light system footprint, ensuring that endpoint protection does not come at the expense of performance. This efficiency is crucial for maintaining operational productivity without sacrificing security. Moreover, ESET's solutions are compatible with a wide range of operating systems, including Windows, macOS, Linux, and Android.

Centralized Management

ESET Endpoint Protection Platform is managed via ESET Security Management Center, a centralized management console that provides real-time visibility into on-premise and off-premise endpoints. This simplifies the administration of security policies, streamlines the detection and response processes, and provides detailed reporting capabilities, making it easier for IT professionals to maintain a secure and compliant IT environment.

ESET Endpoint Protection Platform was previously known as Smart Security, ESET PROTECT Advanced, ESET LiveGuard Advanced, ESET PROTECT Platform.

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ESET Endpoint Protection Platform customers

ERSTE Group Bank, Miller Solutions, Wesleyan University, The Hospital Center of Luxembourg, Deer Valley USD, SPAR, Industrial Federal Credit Union, Honda, City Hall of Palmela, Hays CISD, Lester B Pearson School Board