What is our primary use case?
ESET Endpoint Antivirus is a solution for customers with workstations tied to the company network. It's a base ESET product for endpoint protection.
How has it helped my organization?
A fast, effective, and lightweight product for endpoint protection. You don't see it until it reports found malware.
What is most valuable?
ESET is the fastest solution on the market. It's also highly reliable. On top of the base configuration, you can set it to respond to events such as ransomware detection with network isolation and other automatic tasks. Our customers prefer ESET because it's reliable, fast, and light on system resources. If your devices don't have much RAM, having an antivirus solution that doesn't use many resources is critical.
What needs improvement?
It would be nice to have more features in vulnerability scanning, which I believe will happen eventually because it already has some basic functionalities.
For how long have I used the solution?
I have used Endpoint Antivirus for 16 years.
What do I think about the stability of the solution?
I rate ESET Endpoint Antivirus 10 out of 10 for stability.
What do I think about the scalability of the solution?
Everything depends on how well you've built your network. If your network is centralized, has good bandwidth, and you have the correct set of permissions, you'll have no problem deploying ESET. If your network topography is decentralized, you'll need more steps. Also, there is a cloud solution. The cloud-based ESET Protect server can manage up to 50,000 computers, so keep it in mind if you have more.
ESET Endpoint Antivirus is a proven product, built for the last 35 years, brushed and polished to perfection. Customers rarely see malfunctioning of any kind, and if it happens, support will take care of it immediately. There are five different methods to deploy protection on endpoints, with the ability to set the smallest detail in the process. And pretty much everything works flawlessly. There are no limitations to the number of distribution points, number of administrators, configurations of permission sets, or anything that can interfere with the solution's scalability.
How are customer service and support?
The customer support is better than the product.
How would you rate customer service and support?
How was the initial setup?
I rate ESET Endpoint Antivirus 10 out of 10 for all it is. It's a proven product, polished to perfection, and in the top five products globally. It isn't complicated to set up; believe me, I've been deploying it for 16 years. ESET has been in this field for a long time, so everything is mature and seamless.
The deployment time depends on the network size. From a few hours for the network of 30 endpoints, including the ESET Protect server deployment, to a few days if you have thousands of endpoints and other solutions that need removal.
What about the implementation team?
We deployed the solution in-house.
What's my experience with pricing, setup cost, and licensing?
I rate ESET Endpoint Antivirus a seven out of 10 for affordability, but it lacks features that some pricier products have. The price of Endpoint Antivirus is somewhere in the middle regarding the competitors. It's a decent value. There aren't any additional costs, and the solution is low-maintenance on the customer's end.
What other advice do I have?
I rate ESET Endpoint Antivirus a nine out of 10 overall. Some minor improvements could be made, but customers are happy with Endpoint Antivirus. You don't see it as it's very low on resources, but it's a powerful endpoint client packed with functionalities that can make a difference between hacked and a healthy network.
I recommend using Endpoint Antivirus with ESET Protect server for centralized management, maximum security policies, and automatic isolation tasks for eventualities. A better product, ESET Endpoint Security, brings web control, anti-spam filtering, and a firewall to control the network traffic on your endpoints. The antivirus solution doesn't have those features, so consider the latter if you need those additional functionalities. ESET Endpoint Security also has a secure browser that encrypts communication between the keyboard and the browser. This feature is crucial for banking services and anything online where you're typing in sensitive information or user credentials.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Serbia, reseller