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architect, owner at Holnaphaz
Real User
Easy to install, stable, and provides antivirus protection
Pros and Cons
  • "I like everything about ESET Endpoint Security, and as an installer, it's very easy to install the solution, but the most important feature is that it helps defend against any virus. When the virus comes, ESET Endpoint Security stops it."
  • "In terms of areas for improvement, I didn't see any from ESET Endpoint Security because what's important is that it works as an antivirus solution. I do find its pricing expensive here in Hungary, so if the price could be lower, that would be good. ESET Endpoint Security is an antivirus, so it only needs to stop the virus. If it had other features, I wouldn't need it. Every program or solution has specific functions and in this case, ESET Endpoint Security is worth it as an antivirus, though in the next release of the solution, it would be better if there's some improvement in its antivirus database."

What is most valuable?

I like everything about ESET Endpoint Security, and as an installer, it's very easy to install the solution, but the most important feature is that it helps defend against any virus. When the virus comes, ESET Endpoint Security stops it.

What needs improvement?

In terms of areas for improvement, I didn't see any from ESET Endpoint Security because what's important is that it works as an antivirus solution. I do find its pricing expensive here in Hungary, so if the price could be lower, that would be good.

ESET Endpoint Security is an antivirus, so it only needs to stop the virus. If it had other features, I wouldn't need it. Every program or solution has specific functions and in this case, ESET Endpoint Security is worth it as an antivirus, though in the next release of the solution, it would be better if there's some improvement in its antivirus database.

For how long have I used the solution?

I've worked with ESET Endpoint Security for twenty years, and I've dealt with it over the last twelve months.

What do I think about the stability of the solution?

ESET Endpoint Security is a stable product.

Buyer's Guide
ESET Endpoint Protection Platform
January 2025
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What do I think about the scalability of the solution?

I'm unsure of how scalable ESET Endpoint Security is.

How are customer service and support?

I didn't have a need for ESET Endpoint Security technical support, so I didn't contact the support team.

How was the initial setup?

The initial setup or installation for ESET Endpoint Security is very easy.

What's my experience with pricing, setup cost, and licensing?

Pricing for ESET Endpoint Security could be lower because here in Hungary, it's expensive.

What other advice do I have?

I'm an installer of ESET Endpoint Security, particularly its latest version.

I'm rating ESET Endpoint Security eight out of ten. I'm not giving it a ten because the solution, being just an antivirus, doesn't do anything for me.

I'm a customer of ESET Endpoint Security.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1796376 - PeerSpot reviewer
Desktop Administrator at a manufacturing company with 201-500 employees
Real User
Its cost is hard to beat, and it is pretty much hands-off once you set it up
Pros and Cons
  • "The dashboard is useful for management, and its cost for the features is hard to beat."
  • "The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation."

What is our primary use case?

We are using ESET PROTECT for endpoint protection.

What is most valuable?

The dashboard is useful for management, and its cost for the features is hard to beat.

It is rather easy to use. It is pretty much hands-off once you get it set up on the machines. We've not had any issues, and it has been easy to maintain. 

What needs improvement?

The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation.

For how long have I used the solution?

I have been using this solution since I came to this organization. It has probably been 10 years. 

What do I think about the stability of the solution?

We have not had any stability-related problems with it.

What do I think about the scalability of the solution?

It is very scalable. In terms of its users, from senior management to production floor workers, we probably have 450 users. 

In terms of usage, we're using the basics of it. There is probably more we could do. We're not utilizing it at 100%.

How are customer service and support?

They've been very helpful anytime we've had an issue. They're easy to work with, and it's usually a straight phone call. Their online help and chat function have been good, but if an issue needs any more than that, a phone call has been very helpful.

Which solution did I use previously and why did I switch?

We've had it since I've been here.

How was the initial setup?

It was implemented before I got here, but its setup is straightforward.

What about the implementation team?

As far as I know, it was implemented in-house. Its maintenance is pretty much handled by one person.

What was our ROI?

The bang for the buck is as good as I've seen out there.

What's my experience with pricing, setup cost, and licensing?

It is just under $20 a user per year, and there are no additional costs. I would rate it a five out of five in terms of pricing.

What other advice do I have?

I would advise looking at all the features and finding out which one is going to work for you.

I would rate this solution a nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
ESET Endpoint Protection Platform
January 2025
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Daniel Bagley - PeerSpot reviewer
Information Security Officer at Church of England
Real User
High performance, reliable, and helpful support
Pros and Cons
  • "The most valuable feature of ESET Endpoint Security performance."
  • "The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption."

What is our primary use case?

We use ESET Endpoint Security to control the endpoints. We can run full control of endpoints and receive good information from ESET about the endpoints.

What is most valuable?

The most valuable feature of ESET Endpoint Security performance.

For how long have I used the solution?

I have used ESET Endpoint Security for approximately 10 years.

What do I think about the stability of the solution?

I have found ESET Endpoint Security to be stable.

What do I think about the scalability of the solution?

ESET Endpoint Security is scalable.

We have approximately 350 users using ESET Endpoint Security.

How are customer service and support?

The technical support from ESET Endpoint Security is good.

How was the initial setup?

The initial setup of ESET Endpoint Security can be complicated when you get involved with encryption.

What's my experience with pricing, setup cost, and licensing?

There is a license required to use ESET Endpoint Security.

What other advice do I have?

I would recommend this solution to others.

I rate ESET Endpoint Security nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Irad Dukad - PeerSpot reviewer
IT Manager at Ducart
Real User
Top 10
Easy to install with good technical support and good scalability
Pros and Cons
  • "It's a very user-friendly product."
  • "There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level."

What is our primary use case?

We primarily use the solution for its antivirus capabilities. It offers us good security.

What is most valuable?

I like that it doesn't take a lot of resources from the workstation.

It's a very user-friendly product. We find it quite easy to use. 

The product is very stable.

The scalability of the solution is quite good. 

The installation is pretty straightforward.

We found the technical support to be very helpful and responsive.

What needs improvement?

The solution should continue to work on its security features. It needs to offer better protection to its user base. There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level.

For how long have I used the solution?

I've been using the solution for about six years at this point. It's been a while. I have spent a good amount of time with the product.

What do I think about the stability of the solution?

We have found that the solution offers good performance is very stable. I can't recall coming across bugs or glitches. It doesn't seem to crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability of the product is great. You can expand it if needed. A company shouldn't have any trouble with scaling.

Currently, we have about 150 users on the product.

How are customer service and technical support?

We've dealt with technical support in the past. Our experience has been largely positive. they are good. They have been helpful and knowledgeable about the product. they respond in a timely manner. I have no complaints about their level of service.

How was the initial setup?

We found the initial setup to be straightforward and simple in terms of execution. it's not too complex. I wouldn't describe the process as difficult.

The deployment is relatively quick. For each client, it takes a matter of minutes.

We have two technical people on staff that can handle the deployment and maintenance of the product.

What about the implementation team?

We did use an integrator to assist us with the initial implementation. The experience overall was quite positive. 

What's my experience with pricing, setup cost, and licensing?

The solution does have add-ons that can drive up the price.

What other advice do I have?

We're using the latest version of the solution. I can't speak to the exact version number, however. 

I'd rate the solution at an eight out of ten.

We've had a positive experience dealing with the solution. I would recommend it to other users, organizations, or companies. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at G.E.S. Global Environmental Solutions Ltd.
Real User
Good pricing, an easy installation process and excellent technical support
Pros and Cons
  • "The pricing, if compared to other products, is cheap."
  • "The management of the solution isn't as clear as it could be. They could adjust that to make it a better product."

What is our primary use case?

We primarily use the solution for scanning files and emails and things of that nature.

What is most valuable?

The technical support has been really great. All of it, including technical support, desktop management, etc., has been excellent. We've found it very convenient and easy to use.

The installation and deployment of the solution is very good.

The pricing, if compared to other products, is cheap.

What needs improvement?

Everything about the solution is pretty good. I don't think I can find fault in it. 

The management of the solution isn't as clear as it could be. They could adjust that to make it a better product.

For how long have I used the solution?

We've been using the solution for about one year.

What do I think about the stability of the solution?

The solution is very stable. We've never had any issues.

What do I think about the scalability of the solution?

The solution is very scalable. Organizations can scale up without any problem. We have almost 200 people using it within our organization.

How are customer service and technical support?

We've been in touch with the technical support team in Isreal. They are very good and work very fast. From the minute I open a case, they're getting back to me within the hour. We're very satisfied with the level of support they provide.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is pretty straightforward. We didn't face any issues. You only need three people to handle deployment and maintenance. We used professionals such as engineers and integrators to assist with the tasks.

What about the implementation team?

We deployed the solution with the help of ESET support in Isreal.

What's my experience with pricing, setup cost, and licensing?

I don't recall what our licensing costs are for this solution.

Which other solutions did I evaluate?

We were looking into Symantec and Fortinet FortiSandbox. We received some quotes on the products.

What other advice do I have?

We use the solution every day. Often, for reports, if anything is detected, we check it out. We're logging into the system at least once a day.

I support the product and I would recommend the solution.

I'd rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
PeerSpot user
Senior Systems engineer at SAT
Real User
Detects threats based on system behaviour and provides tampering protection for registry, processes, and files
Pros and Cons
  • "Advanced level endpoint firewall, which helps to block unwanted and malicious traffic."
  • "ESET should consider giving it application control."

What is our primary use case?

ESET Endpoint Security is an AV product which can help an organisation to protect from know/unknown malware. Also, it has a high detection rate compared with other products.

How has it helped my organization?

ESET Endpoint Security helps to improve our organisation's security. ESET Endpoint Security provides a smart level of security with a low system footprint, low bandwidth usage, and smooth performance while doing security operations. However, in some cases, ESET Endpoint Security was unable to provide 100% protection against zero day attacks.  

What is most valuable?

  • ESET SysInspector: Provides full details of the process and modules loaded with path and risk levels.
  • Two-way firewall: Advanced level endpoint firewall, which helps to block unwanted and malicious traffic.
  • Trusted Network Detection: Provides strict protection when clients connect to an unauthorised network.
  • HIPS: Detects threats based on system behaviour and provides tampering protection for registry, processes, and files.
  • Centralised management: Visualised, central, advance management, server console. 

What needs improvement?

ESET Endpoint Security does not have application control. ESET should consider giving it application control. Also, it needs to improve the temper protection and provide more detection capabilities (e.g., more behaviour base).

For how long have I used the solution?

Three to five years.

What do I think about the scalability of the solution?

ESET Endpoint Security is most suitable with an SMB enterprise environment, not a larger Enterprise. ESET Remote Administrator server is able to manage easily if users are 1000 or less without any issues. In larger enterprises environments (more than 1000 users), we have to do proper DB sizing and hardware sizing, since in some cases, ERA server gets slow while handling the ESET Agents.

How are customer service and technical support?

ESET has very good customer service and technical support.

Which solution did I use previously and why did I switch?

We have some level of experience with Panda, Kaspersky, and Symantec.

We considered the resources that would be taken, the performance of PCs, the malware detection, product management complexity, and the price factor. Most of our clients switched to ESET.

How was the initial setup?

The initial setup is straightforward,

What about the implementation team?

The vendor has a good level of expertise, so implementation is easy. 

What's my experience with pricing, setup cost, and licensing?

The cost is a very reasonable. When compared with other products, the price is low (though not very low). 

Which other solutions did I evaluate?

We also evaluated:

  • Symantec
  • Panda
  • Kaspersky

What other advice do I have?

ESET Remote Administrator server (ERA) installation and ESET Endpoint Security Agent installation are not complex. Policy configuration is also not hard and can be done in a short time of period, then you will be able to stand up your server and run.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2009151 - PeerSpot reviewer
Senior Software Developer at a manufacturing company with 11-50 employees
Real User
Solid, thorough, and transparent behind the scenes
Pros and Cons
  • "It rarely gets in the way, and we don't even notice it scanning."
  • "I'm not aware of any areas that need improvement."

What is our primary use case?

We just use the solution for ongoing coverage and protection against malware. We have it on our machines, and we just let it do its thing. It does its scans, and there's real-time monitoring. It is basically for everyday use, we just put it on and let it go.

What is most valuable?

Overall, it's a good product. It's transparent. It rarely gets in the way, and we don't even notice it scanning. 

When something does come up that's problematic, it comes up with a popup and lets you decide whether to delete or quarantine.

The solution is stable. 

What needs improvement?

I'm not aware of any areas that need improvement. 

What we need is the same as what we would need with any other malware product. It's got to keep up to date with the latest threats, which they do. It's always an ongoing thing with endpoint protection or really with any kind of security, you've got to be up on the latest threats.

For how long have I used the solution?

I've used the solution for at least a couple of years. It's likely been around four or so.

What do I think about the stability of the solution?

The stability is perfect. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I have not tried to scale the product. I wouldn't know if it scales. 

We have 20 employees on the product right now and about 15 endpoints. 

How are customer service and support?

I've never used technical support. I can't speak to how helpful or responsive they are.

How was the initial setup?

I'm not the network admin and therefore did not deal with the latest setup.

We have a network administrator that handles any necessary maintenance. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with licensing. I'm not sure as to what it costs. 

What other advice do I have?

I'm an end-user.

From my experience, it's been solid, thorough, and transparent behind the scenes. It just does its thing. I'm very happy with it.

I would recommend it. I'd rate it nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineer at Abona Deutschland GmbH
Real User
Top 10
Stable and efficient in detecting viruses
Pros and Cons
  • "It is a scalable solution."
  • "Its initial setup process could be more straightforward."

What is our primary use case?

We use the solution for endpoint protection.

What is most valuable?

The solution is very stable and efficient in detecting viruses.

What needs improvement?

They should make the solution's initial setup process easier. 

For how long have I used the solution?

We have been using the solution for more than one year.

What do I think about the stability of the solution?

I rate its stability as a ten.

What do I think about the scalability of the solution?

We have 2,000 solution users in our organization. I rate its scalability as a ten.

How are customer service and support?

The solution's customer service is good.

Which solution did I use previously and why did I switch?

We used McAfee and Defender previously. We switched to ESET for its cost and functionality.

How was the initial setup?

The solution's initial setup process has a medium complexity. It takes two weeks to deploy it.

What about the implementation team?

Our team of two engineers deploys and maintains the solution in-house.

What's my experience with pricing, setup cost, and licensing?

The solution's license is moderately priced. We purchase its yearly subscription.

What other advice do I have?

I recommend the solution to others and rate it as a ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.