Try our new research platform with insights from 80,000+ expert users
Irad Dukad - PeerSpot reviewer
IT Manager at Ducart
Real User
Top 10
Easy to install with good technical support and good scalability
Pros and Cons
  • "It's a very user-friendly product."
  • "There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level."

What is our primary use case?

We primarily use the solution for its antivirus capabilities. It offers us good security.

What is most valuable?

I like that it doesn't take a lot of resources from the workstation.

It's a very user-friendly product. We find it quite easy to use. 

The product is very stable.

The scalability of the solution is quite good. 

The installation is pretty straightforward.

We found the technical support to be very helpful and responsive.

What needs improvement?

The solution should continue to work on its security features. It needs to offer better protection to its user base. There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level.

For how long have I used the solution?

I've been using the solution for about six years at this point. It's been a while. I have spent a good amount of time with the product.

Buyer's Guide
ESET Endpoint Protection Platform
April 2025
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.

What do I think about the stability of the solution?

We have found that the solution offers good performance is very stable. I can't recall coming across bugs or glitches. It doesn't seem to crash or freeze. It's reliable.

What do I think about the scalability of the solution?

The scalability of the product is great. You can expand it if needed. A company shouldn't have any trouble with scaling.

Currently, we have about 150 users on the product.

How are customer service and support?

We've dealt with technical support in the past. Our experience has been largely positive. they are good. They have been helpful and knowledgeable about the product. they respond in a timely manner. I have no complaints about their level of service.

How was the initial setup?

We found the initial setup to be straightforward and simple in terms of execution. it's not too complex. I wouldn't describe the process as difficult.

The deployment is relatively quick. For each client, it takes a matter of minutes.

We have two technical people on staff that can handle the deployment and maintenance of the product.

What about the implementation team?

We did use an integrator to assist us with the initial implementation. The experience overall was quite positive. 

What's my experience with pricing, setup cost, and licensing?

The solution does have add-ons that can drive up the price.

What other advice do I have?

We're using the latest version of the solution. I can't speak to the exact version number, however. 

I'd rate the solution at an eight out of ten.

We've had a positive experience dealing with the solution. I would recommend it to other users, organizations, or companies. 

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
System Administrator at G.E.S. Global Environmental Solutions Ltd.
Real User
Good pricing, an easy installation process and excellent technical support
Pros and Cons
  • "The pricing, if compared to other products, is cheap."
  • "The management of the solution isn't as clear as it could be. They could adjust that to make it a better product."

What is our primary use case?

We primarily use the solution for scanning files and emails and things of that nature.

What is most valuable?

The technical support has been really great. All of it, including technical support, desktop management, etc., has been excellent. We've found it very convenient and easy to use.

The installation and deployment of the solution is very good.

The pricing, if compared to other products, is cheap.

What needs improvement?

Everything about the solution is pretty good. I don't think I can find fault in it. 

The management of the solution isn't as clear as it could be. They could adjust that to make it a better product.

For how long have I used the solution?

We've been using the solution for about one year.

What do I think about the stability of the solution?

The solution is very stable. We've never had any issues.

What do I think about the scalability of the solution?

The solution is very scalable. Organizations can scale up without any problem. We have almost 200 people using it within our organization.

How are customer service and technical support?

We've been in touch with the technical support team in Isreal. They are very good and work very fast. From the minute I open a case, they're getting back to me within the hour. We're very satisfied with the level of support they provide.

Which solution did I use previously and why did I switch?

We didn't previously use a different solution.

How was the initial setup?

The initial setup is pretty straightforward. We didn't face any issues. You only need three people to handle deployment and maintenance. We used professionals such as engineers and integrators to assist with the tasks.

What about the implementation team?

We deployed the solution with the help of ESET support in Isreal.

What's my experience with pricing, setup cost, and licensing?

I don't recall what our licensing costs are for this solution.

Which other solutions did I evaluate?

We were looking into Symantec and Fortinet FortiSandbox. We received some quotes on the products.

What other advice do I have?

We use the solution every day. Often, for reports, if anything is detected, we check it out. We're logging into the system at least once a day.

I support the product and I would recommend the solution.

I'd rate it nine out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
ESET Endpoint Protection Platform
April 2025
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: April 2025.
849,190 professionals have used our research since 2012.
PeerSpot user
Senior Systems engineer at SAT
Real User
Detects threats based on system behaviour and provides tampering protection for registry, processes, and files
Pros and Cons
  • "Advanced level endpoint firewall, which helps to block unwanted and malicious traffic."
  • "ESET should consider giving it application control."

What is our primary use case?

ESET Endpoint Security is an AV product which can help an organisation to protect from know/unknown malware. Also, it has a high detection rate compared with other products.

How has it helped my organization?

ESET Endpoint Security helps to improve our organisation's security. ESET Endpoint Security provides a smart level of security with a low system footprint, low bandwidth usage, and smooth performance while doing security operations. However, in some cases, ESET Endpoint Security was unable to provide 100% protection against zero day attacks.  

What is most valuable?

  • ESET SysInspector: Provides full details of the process and modules loaded with path and risk levels.
  • Two-way firewall: Advanced level endpoint firewall, which helps to block unwanted and malicious traffic.
  • Trusted Network Detection: Provides strict protection when clients connect to an unauthorised network.
  • HIPS: Detects threats based on system behaviour and provides tampering protection for registry, processes, and files.
  • Centralised management: Visualised, central, advance management, server console. 

What needs improvement?

ESET Endpoint Security does not have application control. ESET should consider giving it application control. Also, it needs to improve the temper protection and provide more detection capabilities (e.g., more behaviour base).

For how long have I used the solution?

Three to five years.

What do I think about the scalability of the solution?

ESET Endpoint Security is most suitable with an SMB enterprise environment, not a larger Enterprise. ESET Remote Administrator server is able to manage easily if users are 1000 or less without any issues. In larger enterprises environments (more than 1000 users), we have to do proper DB sizing and hardware sizing, since in some cases, ERA server gets slow while handling the ESET Agents.

How are customer service and technical support?

ESET has very good customer service and technical support.

Which solution did I use previously and why did I switch?

We have some level of experience with Panda, Kaspersky, and Symantec.

We considered the resources that would be taken, the performance of PCs, the malware detection, product management complexity, and the price factor. Most of our clients switched to ESET.

How was the initial setup?

The initial setup is straightforward,

What about the implementation team?

The vendor has a good level of expertise, so implementation is easy. 

What's my experience with pricing, setup cost, and licensing?

The cost is a very reasonable. When compared with other products, the price is low (though not very low). 

Which other solutions did I evaluate?

We also evaluated:

  • Symantec
  • Panda
  • Kaspersky

What other advice do I have?

ESET Remote Administrator server (ERA) installation and ESET Endpoint Security Agent installation are not complex. Policy configuration is also not hard and can be done in a short time of period, then you will be able to stand up your server and run.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Joseph Guay - PeerSpot reviewer
System Administrator at Korem
Real User
Simple and offers low false positives with good pricing
Pros and Cons
  • "Ransomware protection is embedded in the solution."
  • "It would be useful if they could automate the deployment more."

What is our primary use case?

We have 400 seats, and we use Linux Windows and don't have a lot of Macs, so we haven't tested the level of Mac protection. However, this solution is mostly for device protection from malware and ransomware. It's for endpoint security.

How has it helped my organization?

We had a log4j attack, and ESET was able to protect our server. 

What is most valuable?

They do not give us a lot of false positives.

It is not heavy on the server. It does not use a lot of computing power.

The facility of use is very good.

Ransomware protection is embedded in the solution.

It offers effective ransomware protection and good protection overall. 

We have been able to very effectively block attacks. 

The simplicity of the solution is excellent.

It can scale well. 

What needs improvement?

It would be useful if they could automate the deployment more. 

We have to deploy agent management before deploying software. For Windows, they have an all-in-one package. However, this is not available for Linux. If they had an all-stack protection for Linux, Windows, and Mac, that would be ideal. 

Basic technical support could be better. 

For how long have I used the solution?

We've used the solution for about four years. 

What do I think about the scalability of the solution?

We have around 400 seats in our company.

It's really great in terms of scaling. We haven't had any issues with extendibility. I have no fears about our being able to scale. 

How are customer service and support?

Technical support is okay. They have online chat. However, it's not always easy to reach the right person. You could get more premium support which is better and does direct you to more local support.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup isn't too difficult. I'd rate it nine out of ten in terms of the ease of setup. It's easy to deploy. We install it on-premise, and it is easy to configure. However, if you want to deploy more agents, you have to do it in two steps instead of one.

What's my experience with pricing, setup cost, and licensing?

The pricing is fair. 

Which other solutions did I evaluate?

We are looking to do a demo of a variety of solutions to see how they would stand up.

What other advice do I have?

We are not an MSP. We are more of a client. 

Overall, they offer good protection at a good price and have a lot of functionality and configuration. It's my go-to product when I consider security at home or at my business. I'd rate the solution nine out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer2009151 - PeerSpot reviewer
Senior Software Developer at a manufacturing company with 11-50 employees
Real User
Solid, thorough, and transparent behind the scenes
Pros and Cons
  • "It rarely gets in the way, and we don't even notice it scanning."
  • "I'm not aware of any areas that need improvement."

What is our primary use case?

We just use the solution for ongoing coverage and protection against malware. We have it on our machines, and we just let it do its thing. It does its scans, and there's real-time monitoring. It is basically for everyday use, we just put it on and let it go.

What is most valuable?

Overall, it's a good product. It's transparent. It rarely gets in the way, and we don't even notice it scanning. 

When something does come up that's problematic, it comes up with a popup and lets you decide whether to delete or quarantine.

The solution is stable. 

What needs improvement?

I'm not aware of any areas that need improvement. 

What we need is the same as what we would need with any other malware product. It's got to keep up to date with the latest threats, which they do. It's always an ongoing thing with endpoint protection or really with any kind of security, you've got to be up on the latest threats.

For how long have I used the solution?

I've used the solution for at least a couple of years. It's likely been around four or so.

What do I think about the stability of the solution?

The stability is perfect. There are no bugs or glitches. It doesn't crash or freeze. 

What do I think about the scalability of the solution?

I have not tried to scale the product. I wouldn't know if it scales. 

We have 20 employees on the product right now and about 15 endpoints. 

How are customer service and support?

I've never used technical support. I can't speak to how helpful or responsive they are.

How was the initial setup?

I'm not the network admin and therefore did not deal with the latest setup.

We have a network administrator that handles any necessary maintenance. 

What's my experience with pricing, setup cost, and licensing?

I don't deal with licensing. I'm not sure as to what it costs. 

What other advice do I have?

I'm an end-user.

From my experience, it's been solid, thorough, and transparent behind the scenes. It just does its thing. I'm very happy with it.

I would recommend it. I'd rate it nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Engineer at Abona Deutschland GmbH
Real User
Stable and efficient in detecting viruses
Pros and Cons
  • "It is a scalable solution."
  • "Its initial setup process could be more straightforward."

What is our primary use case?

We use the solution for endpoint protection.

What is most valuable?

The solution is very stable and efficient in detecting viruses.

What needs improvement?

They should make the solution's initial setup process easier. 

For how long have I used the solution?

We have been using the solution for more than one year.

What do I think about the stability of the solution?

I rate its stability as a ten.

What do I think about the scalability of the solution?

We have 2,000 solution users in our organization. I rate its scalability as a ten.

How are customer service and support?

The solution's customer service is good.

Which solution did I use previously and why did I switch?

We used McAfee and Defender previously. We switched to ESET for its cost and functionality.

How was the initial setup?

The solution's initial setup process has a medium complexity. It takes two weeks to deploy it.

What about the implementation team?

Our team of two engineers deploys and maintains the solution in-house.

What's my experience with pricing, setup cost, and licensing?

The solution's license is moderately priced. We purchase its yearly subscription.

What other advice do I have?

I recommend the solution to others and rate it as a ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Consultant at a insurance company with 501-1,000 employees
Consultant
Reasonably priced, reliable, and user-friendly.
Pros and Cons
  • "It's easy to set up and quick to deploy."
  • "We'd like the solution to be a next generation antivirus with some sort of artificial intelligence or machine learning angle."

What is our primary use case?

We primarily use the solution for endpoint security. We use it on PCs, laptops, and software. It acts as an antivirus.

What is most valuable?

The solution is user-friendly with good memory. It's not heavy and very simple.

It is stable and reliable. 

We can scale the product if we need to.

The pricing is reasonable. 

It's easy to set up and quick to deploy. 

What needs improvement?

We'd like the solution to be a next generation antivirus with some sort of artificial intelligence or machine learning angle. 

For how long have I used the solution?

I've used the solution for around ten years. 

What do I think about the stability of the solution?

The stability I'd rate eight out of ten. It's very reliable. There are no bugs or glitches, and it doesn't crash or freeze. 

What do I think about the scalability of the solution?

The scalability is good. I'd rate it seven out of ten. 

We have around 200 users on the solution right now. 

Which solution did I use previously and why did I switch?

We previously used McAfee. However, it was too heavy for us. It needed too much memory.

How was the initial setup?

The initial setup is pretty straightforward. I'd rate the ease of setup eight out of ten. 

Deployment should only be around two or three minutes. It is very fast.

What about the implementation team?

While we bought the solution from a third-party, we installed the solution ourselves, in-house. 

What's my experience with pricing, setup cost, and licensing?

We did not find the solution to be too expensive. 

The solution costs around $20 or $30 per user per year.

What other advice do I have?

We're customers and end-users. 

We are using the latest version of the solution. 

Overall, I would rate the product eight out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
PeerSpot user
Penetration tester at KNBS (Kenya National Bureau of Statistics)
Real User
Simple to set up with reasonable pricing and good support
Pros and Cons
  • "It's scalable."
  • "The interface is good. However, it could always be better. It could be more user-friendly."

What is our primary use case?

I primarily use the solution as an antivirus.

I'm able to scan the network really easily and I'm able to see the vulnerabilities that are there. It's really, really safe. I can always be sure that if I have malware, it's going to detect it for me. With this product, we can figure out the solution real quick.

What is most valuable?

The most valuable feature for me is that it is a reliable security solution with multiple layers of technology that can detect, neutralize, and remove malware.

The setup is simple. 

It's scalable. 

Technical support has been helpful.

We find the price of the solution reasonable. 

What needs improvement?

The speed of response of technical support could be faster. In business, everything happens really quickly, and we need them to be able to keep up. 

The interface is good. However, it could always be better. It could be more user-friendly. 

For how long have I used the solution?

I've been using the solution for about a year. 

What do I think about the stability of the solution?

The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. The updates are regular as well. 

What do I think about the scalability of the solution?

The solution is very scalable. 

I'm using it for my personal machine, and I've also installed it for about 30 people in our company, for work in progress. I expect to install it for many other employees. We, therefore, do plan to increase usage. 

How are customer service and support?

Technical support is pretty good. We have been happy with their assistance. 

How would you rate customer service and support?

Positive

How was the initial setup?

The solution is very easy to set up and implement. It's not complex or difficult. 

I'd rate the solution five out of five in terms of ease of setup. 

It took me less than one hour to put it on my machine.

We have six people that are able to handle deployment and maintenance tasks. They are managers, engineers, and support. 

What about the implementation team?

I set up the solution myself, in-house. I have not had any outside help from integrators or consultants. 

What's my experience with pricing, setup cost, and licensing?

It is affordable. It's not overly expensive. 

What other advice do I have?

I'm using the latest version of the product. 

I'd advise potential new users to try the free trial and to experience the business security tools it offers. If they like the features presented to them, they could just go ahead and get it. It really, really helps in the detection of ransomware, zero-day threats, basically anything cyber security related.

I'd rate the product eight out of ten. I would recommend the solution to others. 

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: April 2025
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.