The normal security tracking and the real-time warning of viruses or possible threats. We have not currently used the Dynamic Scanner option to set it up for their servers to be checked, but we are planning on activating that on some of our computers. The reports and the data received by the ESET console to feed also our order management tools. The CMDB that we use and have a unique solution, a unique point that oversees all the solutions we have.
ICT Manager at a construction company with 11-50 employees
Responsive technical support, scalability with small customers well defined, with a good interface
Pros and Cons
- "The product is good and has a good interface."
- "Dual management for the customer, who needs to access the local on-premise console from a remote cloud-based console."
What is most valuable?
What needs improvement?
The price could be a little lower and the deployment process could be easier.
Dual management for the customer, who needs to access the local on-premise console from a remote cloud-based console.
For how long have I used the solution?
I have been using ESET Endpoint Security for the past few months.
What do I think about the stability of the solution?
We have not had any issues with the stability of ESET Endpoint Security.
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What do I think about the scalability of the solution?
We are currently happy with the scalability of ESET Endpoint Security. We are using it with some of our small customers and are not having any issues.
How are customer service and support?
Technical support is very good. Well, truthfully, we did not have any big issues, so we do not know if there is a real case, or what would happen, but so far, they have been very helpful and they resolved our problems in several hours.
How was the initial setup?
The deployment is complex and not very easy to use for most people. You need to be a well-informed IT person for deployment.
What about the implementation team?
The product is good. It has a good interface, but it was not as straightforward as we expected to deploy to the first computers, compared, for example, to the Kaspersky Security Center. You have complete many steps to manage to deploy it. Kaspersky was more efficient, more, let's call it, Adobe-proof.
What's my experience with pricing, setup cost, and licensing?
We found good pricing because we did a trade-off between Kaspersky to ESET. They were very helpful to gain a customer at this moment in time, but the full price is probably a little higher than most other solutions.
Which other solutions did I evaluate?
I think that from the user perspective, it is very similar to Kaspersky. They don't have major differences. Maybe ESET has the Dynamic Scanner option which is something that Kaspersky does not have. That might be a plus towards the Zero-day issues that can come over, but so far, we did not have any use for it. We hope not to have any needs, even in the future.
What other advice do I have?
I would rate ESET Endpoint Security an eight out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Straightforward setup, stable, and suitable for clients who need a more complex model of security technology
Pros and Cons
- "Primarily used to protect computers from viruses and ransomware."
- "There are some complexities if you want to manipulate the software."
What is our primary use case?
ESET Endpoint Security is primarily used to protect computers from viruses and ransomware.
What needs improvement?
The main feature that could be included in the next release is protection from crypto attacks.
For how long have I used the solution?
We have been using this solution for fifteen years. We have some clients that use various ESET Endpoint products, and we provide regular subscription renewals for our clients.
We deploy on-premises because our clients prefer it.
What do I think about the stability of the solution?
It is a stable product, considering we have been using it for 15 years.
What do I think about the scalability of the solution?
It is somewhat scalable. However, if you need just a few licenses, you sometimes have to buy more than you need. They are sold in packs, bundles and even five-user licenses, so if someone wants to get one license, they may have to buy five, which isn't logical.
How are customer service and support?
We have used the technical support a little bit but more for security purposes.
Which solution did I use previously and why did I switch?
We have used different solutions and are not necessarily tied to only ESET solutions. It depends on the requirements of the client. For example, ESET EndPoint Security is suitable for clients who need a more complex model of security technology. This solution is good for clients if they have a firewall like Sophos or Sophos Antivirus integrated into their firewall.
How was the initial setup?
The initial setup was straightforward and not difficult. There are some complexities if you want to manipulate the software, but in terms of setup, it's not complex. I rate the setup experience a two out of ten, with ten being the most complicated.
What other advice do I have?
Regarding price policy, we prefer to get quotes in Turkish dollars, not in USD. For example, Sophos provides us quotations in Turkish dollars, and then we calculate the price in USD for our clients. It's much better if ESET quotes in a local currency, especially for software. Hardware may be more challenging to sell in a local currency. I would rate this solution an eight out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
ESET Endpoint Protection Platform
November 2024
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
Presales Manager Fortinet, Cisco, PostMaster & Makerbot at Amity Infosoft Pvt Ltd
Light on system resources, highly stable and scalable
Pros and Cons
- "The most valuable feature of ESET Endpoint Security is that it is light on resources. It has a very low impact on the system. It uses low memory and the setup size is very low."
- "After we did the initial setup of ESET Endpoint Security, we had to inform users about popups. This solution comes with an in-built software firewall and there can be some popups coming. We must tell the user not to keep, allow, or block anything. That is the main issue on the user side we have faced. The user's experience may not be as good."
What is our primary use case?
I am using ESET Endpoint Security mainly for endpoint protection.
What is most valuable?
The most valuable feature of ESET Endpoint Security is that it is light on resources. It has a very low impact on the system. It uses low memory and the setup size is very low.
For how long have I used the solution?
I have been using ESET Endpoint Security for approximately five years.
What do I think about the stability of the solution?
ESET Endpoint Security is highly stable.
I rate the stability of ESET Endpoint Security a five out of five.
What do I think about the scalability of the solution?
The scalability of ESET Endpoint Security is good. If customers want to add more licensing, they can increase them.
We have approximately 45 people using the solution at all levels in my company.
I rate the scalability of ESET Endpoint Security a five out of five.
How are customer service and support?
The support is good ESET Endpoint Security. My engineers on occasion find the information they need online.
Which solution did I use previously and why did I switch?
I was previously using Seqrite. Our internal team has done POC for ESET Endpoint Security and found many positive points. It was for an international company and the migration was simple.
How was the initial setup?
After we did the initial setup of ESET Endpoint Security, we had to inform users about popups. This solution comes with an in-built software firewall and there can be some popups coming. We must tell the user not to keep, allow, or block anything. That is the main issue on the user side we have faced. The user's experience may not be as good.
What about the implementation team?
We did the implementation of ESET Endpoint Security which took approximately 10 minutes to complete per system with two engineers.
What was our ROI?
ESET Endpoint Security is valuable for the money spent because it is lightweight on the system. We don't need to upgrade existing systems or resources, such as CPUs and memory. If there is an older system, it can run efficiently or function as required.
What's my experience with pricing, setup cost, and licensing?
The price of ESET Endpoint Security is affordable.
I rate the price of ESET Endpoint Security a four out of five.
What other advice do I have?
I recommend this solution to others.
I rate ESET Endpoint Security a nine out of ten.
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
architect, owner at Holnaphaz
Easy to install, stable, and provides antivirus protection
Pros and Cons
- "I like everything about ESET Endpoint Security, and as an installer, it's very easy to install the solution, but the most important feature is that it helps defend against any virus. When the virus comes, ESET Endpoint Security stops it."
- "In terms of areas for improvement, I didn't see any from ESET Endpoint Security because what's important is that it works as an antivirus solution. I do find its pricing expensive here in Hungary, so if the price could be lower, that would be good. ESET Endpoint Security is an antivirus, so it only needs to stop the virus. If it had other features, I wouldn't need it. Every program or solution has specific functions and in this case, ESET Endpoint Security is worth it as an antivirus, though in the next release of the solution, it would be better if there's some improvement in its antivirus database."
What is most valuable?
I like everything about ESET Endpoint Security, and as an installer, it's very easy to install the solution, but the most important feature is that it helps defend against any virus. When the virus comes, ESET Endpoint Security stops it.
What needs improvement?
In terms of areas for improvement, I didn't see any from ESET Endpoint Security because what's important is that it works as an antivirus solution. I do find its pricing expensive here in Hungary, so if the price could be lower, that would be good.
ESET Endpoint Security is an antivirus, so it only needs to stop the virus. If it had other features, I wouldn't need it. Every program or solution has specific functions and in this case, ESET Endpoint Security is worth it as an antivirus, though in the next release of the solution, it would be better if there's some improvement in its antivirus database.
For how long have I used the solution?
I've worked with ESET Endpoint Security for twenty years, and I've dealt with it over the last twelve months.
What do I think about the stability of the solution?
ESET Endpoint Security is a stable product.
What do I think about the scalability of the solution?
I'm unsure of how scalable ESET Endpoint Security is.
How are customer service and support?
I didn't have a need for ESET Endpoint Security technical support, so I didn't contact the support team.
How was the initial setup?
The initial setup or installation for ESET Endpoint Security is very easy.
What's my experience with pricing, setup cost, and licensing?
Pricing for ESET Endpoint Security could be lower because here in Hungary, it's expensive.
What other advice do I have?
I'm an installer of ESET Endpoint Security, particularly its latest version.
I'm rating ESET Endpoint Security eight out of ten. I'm not giving it a ten because the solution, being just an antivirus, doesn't do anything for me.
I'm a customer of ESET Endpoint Security.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at Ducart
Easy to install with good technical support and good scalability
Pros and Cons
- "It's a very user-friendly product."
- "There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level."
What is our primary use case?
We primarily use the solution for its antivirus capabilities. It offers us good security.
What is most valuable?
I like that it doesn't take a lot of resources from the workstation.
It's a very user-friendly product. We find it quite easy to use.
The product is very stable.
The scalability of the solution is quite good.
The installation is pretty straightforward.
We found the technical support to be very helpful and responsive.
What needs improvement?
The solution should continue to work on its security features. It needs to offer better protection to its user base. There are other features you can add on to help make the security stronger, however, they should offer better security even on a basic level.
For how long have I used the solution?
I've been using the solution for about six years at this point. It's been a while. I have spent a good amount of time with the product.
What do I think about the stability of the solution?
We have found that the solution offers good performance is very stable. I can't recall coming across bugs or glitches. It doesn't seem to crash or freeze. It's reliable.
What do I think about the scalability of the solution?
The scalability of the product is great. You can expand it if needed. A company shouldn't have any trouble with scaling.
Currently, we have about 150 users on the product.
How are customer service and technical support?
We've dealt with technical support in the past. Our experience has been largely positive. they are good. They have been helpful and knowledgeable about the product. they respond in a timely manner. I have no complaints about their level of service.
How was the initial setup?
We found the initial setup to be straightforward and simple in terms of execution. it's not too complex. I wouldn't describe the process as difficult.
The deployment is relatively quick. For each client, it takes a matter of minutes.
We have two technical people on staff that can handle the deployment and maintenance of the product.
What about the implementation team?
We did use an integrator to assist us with the initial implementation. The experience overall was quite positive.
What's my experience with pricing, setup cost, and licensing?
The solution does have add-ons that can drive up the price.
What other advice do I have?
We're using the latest version of the solution. I can't speak to the exact version number, however.
I'd rate the solution at an eight out of ten.
We've had a positive experience dealing with the solution. I would recommend it to other users, organizations, or companies.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Administrator at G.E.S. Global Environmental Solutions Ltd.
Good pricing, an easy installation process and excellent technical support
Pros and Cons
- "The pricing, if compared to other products, is cheap."
- "The management of the solution isn't as clear as it could be. They could adjust that to make it a better product."
What is our primary use case?
We primarily use the solution for scanning files and emails and things of that nature.
What is most valuable?
The technical support has been really great. All of it, including technical support, desktop management, etc., has been excellent. We've found it very convenient and easy to use.
The installation and deployment of the solution is very good.
The pricing, if compared to other products, is cheap.
What needs improvement?
Everything about the solution is pretty good. I don't think I can find fault in it.
The management of the solution isn't as clear as it could be. They could adjust that to make it a better product.
For how long have I used the solution?
We've been using the solution for about one year.
What do I think about the stability of the solution?
The solution is very stable. We've never had any issues.
What do I think about the scalability of the solution?
The solution is very scalable. Organizations can scale up without any problem. We have almost 200 people using it within our organization.
How are customer service and technical support?
We've been in touch with the technical support team in Isreal. They are very good and work very fast. From the minute I open a case, they're getting back to me within the hour. We're very satisfied with the level of support they provide.
Which solution did I use previously and why did I switch?
We didn't previously use a different solution.
How was the initial setup?
The initial setup is pretty straightforward. We didn't face any issues. You only need three people to handle deployment and maintenance. We used professionals such as engineers and integrators to assist with the tasks.
What about the implementation team?
We deployed the solution with the help of ESET support in Isreal.
What's my experience with pricing, setup cost, and licensing?
I don't recall what our licensing costs are for this solution.
Which other solutions did I evaluate?
We were looking into Symantec and Fortinet FortiSandbox. We received some quotes on the products.
What other advice do I have?
We use the solution every day. Often, for reports, if anything is detected, we check it out. We're logging into the system at least once a day.
I support the product and I would recommend the solution.
I'd rate it nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Penetration tester at KNBS (Kenya National Bureau of Statistics)
Simple to set up with reasonable pricing and good support
Pros and Cons
- "It's scalable."
- "The interface is good. However, it could always be better. It could be more user-friendly."
What is our primary use case?
I primarily use the solution as an antivirus.
I'm able to scan the network really easily and I'm able to see the vulnerabilities that are there. It's really, really safe. I can always be sure that if I have malware, it's going to detect it for me. With this product, we can figure out the solution real quick.
What is most valuable?
The most valuable feature for me is that it is a reliable security solution with multiple layers of technology that can detect, neutralize, and remove malware.
The setup is simple.
It's scalable.
Technical support has been helpful.
We find the price of the solution reasonable.
What needs improvement?
The speed of response of technical support could be faster. In business, everything happens really quickly, and we need them to be able to keep up.
The interface is good. However, it could always be better. It could be more user-friendly.
For how long have I used the solution?
I've been using the solution for about a year.
What do I think about the stability of the solution?
The solution is stable and reliable. There are no bugs or glitches, and it doesn't crash or freeze. The updates are regular as well.
What do I think about the scalability of the solution?
The solution is very scalable.
I'm using it for my personal machine, and I've also installed it for about 30 people in our company, for work in progress. I expect to install it for many other employees. We, therefore, do plan to increase usage.
How are customer service and support?
Technical support is pretty good. We have been happy with their assistance.
How would you rate customer service and support?
Positive
How was the initial setup?
The solution is very easy to set up and implement. It's not complex or difficult.
I'd rate the solution five out of five in terms of ease of setup.
It took me less than one hour to put it on my machine.
We have six people that are able to handle deployment and maintenance tasks. They are managers, engineers, and support.
What about the implementation team?
I set up the solution myself, in-house. I have not had any outside help from integrators or consultants.
What's my experience with pricing, setup cost, and licensing?
It is affordable. It's not overly expensive.
What other advice do I have?
I'm using the latest version of the product.
I'd advise potential new users to try the free trial and to experience the business security tools it offers. If they like the features presented to them, they could just go ahead and get it. It really, really helps in the detection of ransomware, zero-day threats, basically anything cyber security related.
I'd rate the product eight out of ten. I would recommend the solution to others.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Desktop Administrator at a manufacturing company with 201-500 employees
Its cost is hard to beat, and it is pretty much hands-off once you set it up
Pros and Cons
- "The dashboard is useful for management, and its cost for the features is hard to beat."
- "The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation."
What is our primary use case?
We are using ESET PROTECT for endpoint protection.
What is most valuable?
The dashboard is useful for management, and its cost for the features is hard to beat.
It is rather easy to use. It is pretty much hands-off once you get it set up on the machines. We've not had any issues, and it has been easy to maintain.
What needs improvement?
The update process can be improved, and there could be an automatic update process when a new version comes out. For system updates or program updates, there could be more automation.
For how long have I used the solution?
I have been using this solution since I came to this organization. It has probably been 10 years.
What do I think about the stability of the solution?
We have not had any stability-related problems with it.
What do I think about the scalability of the solution?
It is very scalable. In terms of its users, from senior management to production floor workers, we probably have 450 users.
In terms of usage, we're using the basics of it. There is probably more we could do. We're not utilizing it at 100%.
How are customer service and support?
They've been very helpful anytime we've had an issue. They're easy to work with, and it's usually a straight phone call. Their online help and chat function have been good, but if an issue needs any more than that, a phone call has been very helpful.
Which solution did I use previously and why did I switch?
We've had it since I've been here.
How was the initial setup?
It was implemented before I got here, but its setup is straightforward.
What about the implementation team?
As far as I know, it was implemented in-house. Its maintenance is pretty much handled by one person.
What was our ROI?
The bang for the buck is as good as I've seen out there.
What's my experience with pricing, setup cost, and licensing?
It is just under $20 a user per year, and there are no additional costs. I would rate it a five out of five in terms of pricing.
What other advice do I have?
I would advise looking at all the features and finding out which one is going to work for you.
I would rate this solution a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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