We primarily use the solution for endpoint protection. It protects end-users and small companies as well.
Light, easy to use, and offers good protection against threats
Pros and Cons
- "It's light. I almost don't know that I am using it."
- "It's not scalable in that you cannot use a license for multiple devices."
What is our primary use case?
How has it helped my organization?
It can keep PCs and devices secure. We can see if there are any issues from outside sources or emails that are a threat.
What is most valuable?
We have found we don't have many threats. We can look at the history and see which actions get declined.
The price was very reasonable.
It's light. I almost don't know that I am using it. The solution is stable.
What needs improvement?
I can't speak to any missing features.
It's not scalable in that you cannot use a license for multiple devices.
We'd like the solution to make even more updates to ensure protection from the latest threats.
Buyer's Guide
ESET Endpoint Protection Platform
March 2025

Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable and reliable.
What do I think about the scalability of the solution?
The solution is scalable in that you pay for a license per device. If you need more licenses, you just buy them. That way, you can expand your coverage as needed.
However, you cannot use a license on multiple devices.
We have five users on the solution so far.
How are customer service and support?
I've never used technical support.
Which solution did I use previously and why did I switch?
I did not previously use other solutions.
How was the initial setup?
The setup is easy. It was preinstalled on the computer. It took two minutes to put it as "active," and it would start working.
You do not need anyone to manage deployment and maintenance tasks.
What was our ROI?
We have witnessed an ROI in terms of security. It saves money by having users avoid recovery costs when a device is attacked.
What's my experience with pricing, setup cost, and licensing?
The product pricing is very reasonable.
You need to pay for a license for every device.
We pay an annual fee to use the solution.
What other advice do I have?
I'm likely using the latest version of the solution.
I'd recommend the solution to others.
The software is stable and runs without any issues and users can check the actions that are taken and detected. It's easy to use.
I'd rate the solution nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Director at Calidad Systems Limited
Prevents Trojans, worms, and malware; light, easy to install and integrate, but security could still be improved
Pros and Cons
- "Installing and integrating ESET Endpoint Antivirus was easy. It prevents worms, malware, and Trojans."
- "Online security could still be improved in ESET Endpoint Antivirus because security is threatened by phishing."
What is our primary use case?
We used ESET Endpoint Antivirus for the workstations to prevent Trojans, worms, and malware.
What is most valuable?
I liked that ESET Endpoint Antivirus was light, easy to install, and easy to integrate.
What needs improvement?
Online security could still be improved in ESET Endpoint Antivirus because security is threatened by phishing.
For how long have I used the solution?
We used ESET Endpoint Antivirus for three years, but then we moved to a different solution. We used it in the previous year before we moved to Microsoft Defender.
What do I think about the scalability of the solution?
ESET Endpoint Antivirus was easy to scale.
How are customer service and support?
We didn't contact the ESET Endpoint Antivirus support team.
Which solution did I use previously and why did I switch?
We didn't use a different solution previously, because we started with ESET Endpoint Antivirus.
How was the initial setup?
The initial setup for ESET Endpoint Antivirus was straightforward. We installed it on many workstations.
What about the implementation team?
We deployed ESET Endpoint Antivirus with our in-house team.
What's my experience with pricing, setup cost, and licensing?
You need to pay for the ESET Endpoint Antivirus license monthly or yearly, whichever you choose.
What other advice do I have?
We used the latest version of ESET Endpoint Antivirus.
We had one engineer who was responsible for the maintenance of the solution. We had fifteen users of the solution before we shifted to ESET Endpoint Protection Advanced.
I would recommend ESET Endpoint Antivirus to others, but currently, we're using Microsoft Defender.
I'm giving ESET Endpoint Antivirus a rating of seven.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
ESET Endpoint Protection Platform
March 2025

Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: March 2025.
844,944 professionals have used our research since 2012.
Assistant Manager at Cosmopolitan Communications Limited
Good protection with reasonable pricing and good data encryption capabilities
Pros and Cons
- "The pricing is good."
- "While we see dangers within our security system, it would help if there were popups that could immediately alert us or the user of the endpoint that something was detected."
What is our primary use case?
I use the solution primarily for endpoint security. In Bangladesh, I can choose the immediate endpoint security that I've installed for the channel. I went for online protection.
What is most valuable?
The protection on offer is good.
The solution allows for data encryption, which is helpful.
The pricing is good.
The solution is scalable.
The stability has been decent.
What needs improvement?
While we see dangers within our security system, it would help if there were popups that could immediately alert us or the user of the endpoint that something was detected. That way, you have an immediate warning and have to think about if you want to continue what you are doing or not. Right now, it's too slow to react, rather, allows us to react too slowly.
The performance could be better.
For how long have I used the solution?
I've been working with the solution for the last couple of months. It hasn't been that long just yet.
What do I think about the stability of the solution?
Aside from not having immediate alerts to potential dangers, the solution is stable.
What do I think about the scalability of the solution?
The solution can scale just fine.
Right now, the use is limited. We've only had it for a few months.
How are customer service and technical support?
Currently, we're not using any technical support. Although we might in the future, I can't speak to how helpful or responsive they are right now. I've never contacted them.
What's my experience with pricing, setup cost, and licensing?
The pricing of the product is fair. We don't find it to be overly expensive or unreasonable.
Which other solutions did I evaluate?
I've tried other endpoint security trials and have found ESET to be superior.
What other advice do I have?
I'm just a customer and an end-user. I don't have a business relationship with ESET.
At this time, I only have it on my workstation.
The product is good for most endpoints, including laptops and desktops and works well with iOS and Windows systems.
I'd rate the solution at a nine out of ten. I've been happy with the results I've gotten so far.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Antivirus protection with good support but needs to include IPS Firewall
Pros and Cons
- "The most valuable features are the sandbox, mail scanning, sandboxing attachments, files, and that it responds to VPN porting."
- "The solution includes only Intrusion Detection and not IPS, which is an important feature that is missing in my version."
What is our primary use case?
The primary use case is for antivirus protection.
We are currently in the process of installation of the Endpoint Detection and Response.
What is most valuable?
The most valuable features are the sandbox, mail scanning, sandboxing attachments, files, and that it responds to VPN porting.
What needs improvement?
The IPS (Intrusion Prevention System) Firewall is not available. The solution includes only Intrusion Detection and not IPS, which is an important feature that is missing in my version.
In the next release, I would like to see the IPS Firewall included, as well as the VPN porting and Intelligence services. I would also like to see end-user behavior and not just antivirus.
For how long have I used the solution?
I have been working with ESET Endpoint Security for two years.
What do I think about the stability of the solution?
This solution is stable.
What do I think about the scalability of the solution?
We are just now in the installation process so we have not explored this area.
We have 1000 endpoints.
How are customer service and technical support?
We have technical support in Isreal through a reseller. It's okay, they are good.
Which solution did I use previously and why did I switch?
Previously I was using SEP, Symantec Endpoint Security, Check Point Endpoint Security, and Sophos. They are all very high-level.
The company decided to try ESET, so we will have to wait and see.
How was the initial setup?
The initial setup is straightforward.
What other advice do I have?
It's still a very new product so I don't have all of the information. Maybe in a month or two, I will know more.
There are many differences with other solutions such as IPS Firewall, VPN, cloud management, and multi-level cloud management, that I cannot compare as I have not yet experienced all of these areas with ESET.
I would rate this solution a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
System Organizer at a translation and localization position with 1-10 employees
An easily scalable and highly stable security solution that is easy to deploy
Pros and Cons
- "The tool protects everything."
- "The product should provide a one-click option to renew the licenses."
What is our primary use case?
All users in my domain use the product on their computers.
What is most valuable?
The tool protects everything. It is not just for encryption.
What needs improvement?
The product’s licensing should be a little bit better during renewals. The product should provide a one-click option to renew the licenses. I shouldn’t have to click everything to find out when my license will expire. License administration will be a problem if I have too many computers or users.
For how long have I used the solution?
I have been using the solution for more than ten years.
What do I think about the stability of the solution?
I rate the product’s stability a ten out of ten.
What do I think about the scalability of the solution?
I rate the tool’s scalability a nine out of ten. It is easy to scale the solution. Around 60 users use the solution in my organization. I manage and maintain the product.
How was the initial setup?
The initial setup was simple. The solution is deployed on-premises on our servers and then deployed to our computers.
What about the implementation team?
I did the deployment myself.
What's my experience with pricing, setup cost, and licensing?
I rate the solution’s pricing a seven out of ten. The pricing can be a bit more flexible.
What other advice do I have?
We are happy with the solution. If we want to switch to another vendor, we would have to change everything. It would be too much work. Overall, I rate the product a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a manufacturing company with 51-200 employees
Stable with good protection, good support, and easy to maintain
Pros and Cons
- "The most valuable feature of this solution is the protection itself, which works well for us."
- "Data Leak Protection is is what we are searching for at the moment. It is not included with ESET."
What is our primary use case?
We are using the management console, ESET Management Center with this suite, and we deploy ESET Endpoint to the PCs and servers.
What is most valuable?
The most valuable feature of this solution is the protection itself, which works well for us.
I don't know what would need improvement. It's a fine solution for us. I don't know what could be better. There are many other solutions to compare with, but I don't know them.
With ESET we are content for now. It is what we need.
What needs improvement?
In the next release, I would like to see DLP included. Data Leak Protection is what we are searching for at the moment. It is not included with ESET.
For how long have I used the solution?
I have been working with ESET Endpoint Security for 10 years.
We are using one of the latest versions.
What do I think about the stability of the solution?
This solution is stable. We have not had any issues.
What do I think about the scalability of the solution?
This is an area that we have not had to experience. It's enough for what have.
We have approximately 100 users in our organization.
How are customer service and technical support?
We have contacted technical support and we are satisfied with them.
Which solution did I use previously and why did I switch?
Previously, we used Norman, but it's only an antivirus. ESET is better.
How was the initial setup?
We only require one person for the maintenance of this solution.
What's my experience with pricing, setup cost, and licensing?
The price could be lower, but it's comparable, as other solutions have a similar price for the same effect.
What other advice do I have?
I would rate ESET Endpoint Security a nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Administrator at a outsourcing company with 1-10 employees
Capable of quickly detecting malware and remotely shutting down a computer
Pros and Cons
- "The potential threat protection feature is the most valuable. In the event that one of my computers is not on the network and gets a virus, ESET Endpoint Security quickly detects the malware, and in most cases, it removes the virus. It also has the ability to remotely shut down the computer. I like the remote control part the most."
- "The use of SQL Server can be improved. At times, there is a bit of challenge while linking it with the Javascript. ESET Endpoint Security requires modern technology or modern equipment on site. You will find it difficult to use ESET Endpoint Security with dual-core machines. If they can add the cloud management feature to their product, it will be much easier. If you look at this COVID situation that we are in right now, people are working from home, so you need to control the computers wherever you are. For example, if you are using any email setup and you are hosting it on your own, all the email traffic will be going through the same network. You need to protect all of your computers from the attack. It is best if you can do it remotely rather than having an IT person to come onsite to manage all computers and metrics etc, which isn't a smart way to do it."
What is our primary use case?
I use it to protect my servers.
What is most valuable?
The potential threat protection feature is the most valuable. In the event that one of my computers is not on the network and gets a virus, ESET Endpoint Security quickly detects the malware, and in most cases, it removes the virus. It also has the ability to remotely shut down the computer. I like the remote control part the most.
What needs improvement?
The use of SQL Server can be improved. At times, there is a bit of challenge while linking it with the Javascript.
ESET Endpoint Security requires modern technology or modern equipment on site. You will find it difficult to use ESET Endpoint Security with dual-core machines.
If they can add the cloud management feature to their product, it will be much easier. If you look at this COVID situation that we are in right now, people are working from home, so you need to control the computers wherever you are. For example, if you are using any email setup and you are hosting it on your own, all the email traffic will be going through the same network. You need to protect all of your computers from the attack. It is best if you can do it remotely rather than having an IT person to come onsite to manage all computers and metrics etc, which isn't a smart way to do it.
For how long have I used the solution?
I have been using ESET Endpoint Security for about six years.
What do I think about the stability of the solution?
It is a stable product.
What do I think about the scalability of the solution?
It is scalable. I have had at least 20 users, and I never exceeded 50 users.
How are customer service and technical support?
I don't really have much experience with them. Because of my almost six years of experience with this product, I am able to troubleshoot a lot of issues.
How was the initial setup?
I hardly had any problems. It could be because of the experience with time.
The deployment time depends on the speed of the network. To install it to a standalone workstation, it didn't take me more than 5 minutes to complete the process.
What about the implementation team?
I installed it myself. It gets easier with experience. In the beginning, I required some assistance. I raised some queries online and got a response. I then found someone who is probably certified to do the installation. Now, I can install it on my own. I have also been helping my clients.
What's my experience with pricing, setup cost, and licensing?
It is subjective. I don't think it is expensive. If you can have 10 user licenses for less than $100, I don't think it is expensive.
What other advice do I have?
We definitely plan to continue using this solution. For my clients with small businesses, I really recommend this solution.
I would rate ESET Endpoint Security a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Manager at a consultancy with 1,001-5,000 employees
Good spam protection and integration, but the deployment process needs to be improved
Pros and Cons
- "The most valuable feature is the antispam module, which comes in the bundle."
- "If I were in an environment that required a large-scale deployment then I would choose another solution over ESET."
What is our primary use case?
We use this solution for security and email spam protection.
How has it helped my organization?
Once the initial setup and configuration is complete, you just have to sit back and monitor.
What is most valuable?
The most valuable feature is the antispam module, which comes in the bundle. It is very helpful and integrates with the local Outlook, or email, client.
The HIPS is another good feature.
What needs improvement?
The initial setup needs improvement because you have to create quite a few policies, and sometimes it misses machines when it comes to discovery. This means that you have to manually deploy on some.
Seamless discovery of endpoints would be an improvement.
Technical support can be improved.
I would like to see better deployment features in the next release.
If they had an agentless version, where for example it is integrated with Active Directory and there is no agent, then that would be an improvement. I don't know if it is possible, but you just discover the machines, deploy the software, and that's it. It would save a lot of time when it comes to installing the agents, especially if you have, for example, one thousand machines. It is for this reason that I would not recommend ESET on a larger scale.
What do I think about the stability of the solution?
The stability of this solution is good.
What do I think about the scalability of the solution?
I have not had to scale this solution, but my understanding is that you just enter a license and that's it.
How are customer service and technical support?
The availability of technical support is less than I would like. Out of five times that I call, they may be available two or three times. Overall, I would rate their support a seven out of ten. Certainly, this can be improved.
If, however, you do catch them, then the support is good. The engineer will help you.
Which solution did I use previously and why did I switch?
I have worked with Cylance. It does not have the problem where some machines are missed during the initial setup and discovery process, but it suffers from having too many false positives. I think it is related to how it works, based on machine learning technology. This means that you have to create a lot of exceptions, time and time again, especially for applications that are crucial.
How was the initial setup?
Recently, the setup of this solution is easy, but the configuration is time-consuming.
You have to make policies, and it is not a simple process. There are three steps involved, where first you have to deploy the agent, and then you have to create a policy to remove any existing antivirus software. A reboot is required following this step. After the reboot, you install the product and then you have to reboot again.
These steps are tedious and time-consuming, and really what I didn't like about this solution.
Which other solutions did I evaluate?
If I were in an environment that required a large-scale deployment then I would choose another solution over ESET.
What other advice do I have?
I would not recommend this solution on a larger scale. To improve, they need to cut down the number of steps required for deployment. They also have to increase the availability of technical support.
I would rate this solution a seven out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.

Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros
sharing their opinions.
Updated: March 2025
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