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IT Administrator at a outsourcing company with 1-10 employees
Real User
Capable of quickly detecting malware and remotely shutting down a computer
Pros and Cons
  • "The potential threat protection feature is the most valuable. In the event that one of my computers is not on the network and gets a virus, ESET Endpoint Security quickly detects the malware, and in most cases, it removes the virus. It also has the ability to remotely shut down the computer. I like the remote control part the most."
  • "The use of SQL Server can be improved. At times, there is a bit of challenge while linking it with the Javascript. ESET Endpoint Security requires modern technology or modern equipment on site. You will find it difficult to use ESET Endpoint Security with dual-core machines. If they can add the cloud management feature to their product, it will be much easier. If you look at this COVID situation that we are in right now, people are working from home, so you need to control the computers wherever you are. For example, if you are using any email setup and you are hosting it on your own, all the email traffic will be going through the same network. You need to protect all of your computers from the attack. It is best if you can do it remotely rather than having an IT person to come onsite to manage all computers and metrics etc, which isn't a smart way to do it."

What is our primary use case?

I use it to protect my servers.

What is most valuable?

The potential threat protection feature is the most valuable. In the event that one of my computers is not on the network and gets a virus, ESET Endpoint Security quickly detects the malware, and in most cases, it removes the virus. It also has the ability to remotely shut down the computer. I like the remote control part the most.

What needs improvement?

The use of SQL Server can be improved. At times, there is a bit of challenge while linking it with the Javascript. 

ESET Endpoint Security requires modern technology or modern equipment on site. You will find it difficult to use ESET Endpoint Security with dual-core machines. 

If they can add the cloud management feature to their product, it will be much easier. If you look at this COVID situation that we are in right now, people are working from home, so you need to control the computers wherever you are. For example, if you are using any email setup and you are hosting it on your own, all the email traffic will be going through the same network. You need to protect all of your computers from the attack. It is best if you can do it remotely rather than having an IT person to come onsite to manage all computers and metrics etc, which isn't a smart way to do it.

For how long have I used the solution?

I have been using ESET Endpoint Security for about six years.

Buyer's Guide
ESET Endpoint Protection Platform
January 2025
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What do I think about the stability of the solution?

It is a stable product.

What do I think about the scalability of the solution?

It is scalable. I have had at least 20 users, and I never exceeded 50 users.

How are customer service and support?

I don't really have much experience with them. Because of my almost six years of experience with this product, I am able to troubleshoot a lot of issues.

How was the initial setup?

I hardly had any problems. It could be because of the experience with time.

The deployment time depends on the speed of the network. To install it to a standalone workstation, it didn't take me more than 5 minutes to complete the process.

What about the implementation team?

I installed it myself. It gets easier with experience. In the beginning, I required some assistance. I raised some queries online and got a response. I then found someone who is probably certified to do the installation. Now, I can install it on my own. I have also been helping my clients.

What's my experience with pricing, setup cost, and licensing?

It is subjective. I don't think it is expensive.  If you can have 10 user licenses for less than $100, I don't think it is expensive.

What other advice do I have?

We definitely plan to continue using this solution. For my clients with small businesses, I really recommend this solution.

I would rate ESET Endpoint Security a seven out of ten.

Which deployment model are you using for this solution?

On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
IT Specialist at a government with 51-200 employees
Real User
Works fine, pretty stable, and easy to deploy
Pros and Cons
  • "It has been working fine. It lets you know when it finds things. We didn't have any incident where the place had to shut down or was taken over by anything. We haven't had any issues that we know of."
  • "It seems to have some issues with updates. When you do updates, it sometimes requests for a reboot, and even when you do the reboot, it still says that you need to reboot. Currently, on my computer, it says that a new ESET Endpoint Antivirus has been installed, and I need to restart the computer for the changes to take effect, but I've already done that, and the same message is still there, which is a little annoying. It should have a feature similar to the Intercept X feature in Sophos."

What is our primary use case?

We are using it to protect our endpoints and servers.

What is most valuable?

It has been working fine. It lets you know when it finds things. We didn't have any incident where the place had to shut down or was taken over by anything. We haven't had any issues that we know of.

What needs improvement?

It seems to have some issues with updates. When you do updates, it sometimes requests for a reboot, and even when you do the reboot, it still says that you need to reboot. Currently, on my computer, it says that a new ESET Endpoint Antivirus has been installed, and I need to restart the computer for the changes to take effect, but I've already done that, and the same message is still there, which is a little annoying.

It should have a feature similar to the Intercept X feature in Sophos.

For how long have I used the solution?

I have been using this solution for a little over a year.

What do I think about the stability of the solution?

Overall, it seems pretty stable.

What do I think about the scalability of the solution?

As far as I know, it is scalable. Currently, we have 30 users in our company. We don't have any plans to increase its usage. We're pretty static here.

How are customer service and technical support?

I haven't had to deal with their tech support. We would go through the MSP, and the MSP generally interfaces with them. 

Which solution did I use previously and why did I switch?

We were using Sophos. Our MSP had a bad experience with it, so we decided to go with ESET Endpoint Antivirus. We get it through our MSP, and it was a part of the package, and that's why we dropped Sophos.

Sophos had Intercept X on the server-side to protect the files on the server, but we had to pay extra for it to be on the endpoints. We at least had the server version, which was kind of cool.

How was the initial setup?

It was straightforward. Our MSP has a script, and when you run the script, it kind of gets installed automatically. It also gets configured with their systems. It was pretty easy.

What about the implementation team?

Our MSP is Tech Kollective, and they're very responsive.

What's my experience with pricing, setup cost, and licensing?

It probably is less expensive than Sophos.

What other advice do I have?

I would rate ESET Endpoint Antivirus an eight out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
ESET Endpoint Protection Platform
January 2025
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
reviewer1954704 - PeerSpot reviewer
IT Security Specialist at a tech services company with 11-50 employees
Real User
A generally good product with helpful support and quick bug fixes
Pros and Cons
  • "The stability is good."
  • "We do get false positives."

What is our primary use case?

We primarily use the solution for security. It's for software protection.

What is most valuable?

The integration is good with Elasticsearch.

It's a so-so product. It works okay.

When there are bugs, they get fixed quickly.

The stability is good. 

Technical support has been very helpful and responsive. 

What needs improvement?

It's not a top-ten product. However, it works fine. 

The deployment could be a bit better. We'd like the possibility of a software install in the server segment as well as the user segment PC.

There tend to be a lot of bugs, although they do work to fix them.

We do get false positives. 

For how long have I used the solution?

I've been using the solution for six or seven months. 

What do I think about the stability of the solution?

The solution does have a lot of bugs. the vendors try to do a good job to deal with them. They do a lot of updates and fixes. Otherwise, it is pretty stable. 

What do I think about the scalability of the solution?

We have 4,000 people using the solution currently. Various people from different departments are on it. 

How are customer service and support?

I've dealt with technical support and find them to be helpful. 

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

We are using ESET on-premises, WatchGuard in a hybrid deployment, and Tenable.io as a cloud deployment.

In terms of similar solutions, I used to use CrowdStrike, and we use Cisco AMP. We've been using Symantec as well. 

How was the initial setup?

We would like the deployment to be a bit better.

However, I'm an IT specialist and don't deal with the setup. That's a different department. It was also set up before I arrived at the company. 

I'm not sure if the deployment can be handled by one person or not. I'm not involved in the maintenance aspect.

What's my experience with pricing, setup cost, and licensing?

The solution's cost is not something I have direct knowledge of. I don't deal with licensing. 

What other advice do I have?

We're an ESET partner.

I'm using the latest version of the product right now. 

I would rate the solution eight out of ten. It's a very small product.

Which deployment model are you using for this solution?

On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer:
PeerSpot user
Managing Director at SoftTechTraining.com
Real User
It has regular updates, gives good feedback, and isn't as onerous as some products I've used
Pros and Cons
  • "ESET has regular updates, and it gives me good feedback. It's not too onerous like some of the products I've used in the past."
  • "ESET's updates are mostly manual. That's my biggest concern. I'd like it to be more automatic. I've had to download the new version and run it manually to install it. I've got several workstations like that right now."

How has it helped my organization?

One of my customers was attacked by ransomware twice. The first time, I was able to roll it back because the attackers seemed to be using an old version of ransomware. We were able to find the crack for it and unencrypted everything. It was amazing. During the second ransomware attack, we were watching it happen, so we shut it down. The key, of course, is backup. The backup was there, and we restored it.

What is most valuable?

It's hard to evaluate the effectiveness of antivirus stuff because you don't know if it's working well until something happens. ESET has regular updates, and it gives me good feedback. It's not too onerous like some of the products I've used in the past.

What needs improvement?

ESET's updates are mostly manual. That's my biggest concern. I'd like it to be more automatic. I've had to download the new version and run it manually to install it. I've got several workstations like that right now.

All security solutions seem to update automatically these days. I think there are good technical reasons for that. 

For how long have I used the solution?

At the customer's site where I deployed ESET most recently, there are about 20 to 25 workstations, and ESET is deployed individually on each.

What do I think about the stability of the solution?

As far as I know, everything's very stable.

How are customer service and support?

I've gotten good support in Canada when I've needed it. But, interestingly enough, their distribution in Canada seems to have gotten confused a little bit. Support in Canada is well organized, but the product has evolved, and they've gone through some changes in their distribution. I haven't talked to them for about a year.

Which solution did I use previously and why did I switch?

I was using Malwarebytes as a stopgap solution, but I'm sure they have a whole corporate strategy. I started using ESET initially because they had a centralized control tool. Maybe Malwarebytes has changed so it's managed in the cloud now. I haven't explored that or used a cloud version of the software.

How was the initial setup?

Setting up ESET is reasonably complex but not onerous. It depends on who is installing it. 
I wouldn't expect any of my clients to deal with it, but I'll happily work through it. The installation process has evolved. I initially set it up using the central control function. In later versions, ESET's central tool was replaced. After I had installed that, I just used the individual ones. 

What's my experience with pricing, setup cost, and licensing?

We pay for an annual license that costs about $35 per workstation. 

What other advice do I have?

I'd rate ESET eight out of 10. I think there's always room for improvement. However, I must admit that if I had to choose again and had the proper reviews, I might conceivably switch to a product based in North America. I've become quite sensitive to the political aspects of having offshore security software. That will probably be my most significant deciding factor if I change.

Most antivirus programs seem to be decent. We haven't seen any reports of solutions doing a lousy job in the marketplace. I suspect all the big ones only do an okay job. The truth is that the best defense against ransomware is simply backup.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1741455 - PeerSpot reviewer
System Administrator at a engineering company with 11-50 employees
Real User
Beneficial central management, light on system resources, but detection speed could improve
Pros and Cons
  • "The solution is very lightweight and does not consume that much processor in terms of CPU utilization. The centralized management system is very good."
  • "The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product."

What is our primary use case?

We use ESET Endpoint Security for system security.

What is most valuable?

The solution is very lightweight and does not consume that much processor in terms of CPU utilization. The centralized management system is very good.

What needs improvement?

The detection could be better in ESET Endpoint Security. Sometimes it takes time to detect threats and might be because it's not holding all the memory. There are some features that have to mature. More features might be available in the higher-end product. 

The cloud version of the solution could improve.

For how long have I used the solution?

I have used ESET Endpoint Security within the last 12 months.

What do I think about the stability of the solution?

The stability of ESET Endpoint Security is above average but excellent.

The application updates are very good. They do not affect the performance of the PC. If the users have a medium-scale PC the solution operates very well. If the user's PCs have the latest processor and it is updated, they can use some other product. A faster PC does not get impacted by the software if it is heavier on resources.

What do I think about the scalability of the solution?

We do not have plans to increase usage at this time. We are not using the solution extensively.

What about the implementation team?

ESET Endpoint Security does not require any maintenance, it is done automatically.

Which other solutions did I evaluate?

We are always looking at new product technology innovation.

I have evaluated Sophos' solutions.

There is some antivirus software, such as McAfee when it is very difficult to install the software on some devices. When we patch or make some reports, it does not show them in the report. It's not communicating with the licensed software or a similar issue.

What other advice do I have?

Technology is growing and changing fast. People are working from home, and office, products should be capable of handling the office and the home environments. This is the challenge.

My advice to others wanting this type of solution is to check all the Endpoint Security solutions available. The threat signatures and sandbox features are good to have if there is an attack, they can detect them and give updates for their users. The faster the better. The cloud versions of threat detection solutions are very good and are really important.

I rate ESET Endpoint Security a six out of seven.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1134558 - PeerSpot reviewer
IT Manager at a consultancy with 1,001-5,000 employees
Real User
Good spam protection and integration, but the deployment process needs to be improved
Pros and Cons
  • "The most valuable feature is the antispam module, which comes in the bundle."
  • "If I were in an environment that required a large-scale deployment then I would choose another solution over ESET."

What is our primary use case?

We use this solution for security and email spam protection.

How has it helped my organization?

Once the initial setup and configuration is complete, you just have to sit back and monitor.

What is most valuable?

The most valuable feature is the antispam module, which comes in the bundle. It is very helpful and integrates with the local Outlook, or email, client.

The HIPS is another good feature.

What needs improvement?

The initial setup needs improvement because you have to create quite a few policies, and sometimes it misses machines when it comes to discovery. This means that you have to manually deploy on some.

Seamless discovery of endpoints would be an improvement.

Technical support can be improved.

I would like to see better deployment features in the next release.

If they had an agentless version, where for example it is integrated with Active Directory and there is no agent, then that would be an improvement. I don't know if it is possible, but you just discover the machines, deploy the software, and that's it. It would save a lot of time when it comes to installing the agents, especially if you have, for example, one thousand machines. It is for this reason that I would not recommend ESET on a larger scale.

What do I think about the stability of the solution?

The stability of this solution is good.

What do I think about the scalability of the solution?

I have not had to scale this solution, but my understanding is that you just enter a license and that's it.

How are customer service and technical support?

The availability of technical support is less than I would like. Out of five times that I call, they may be available two or three times. Overall, I would rate their support a seven out of ten. Certainly, this can be improved.

If, however, you do catch them, then the support is good. The engineer will help you.

Which solution did I use previously and why did I switch?

I have worked with Cylance. It does not have the problem where some machines are missed during the initial setup and discovery process, but it suffers from having too many false positives. I think it is related to how it works, based on machine learning technology. This means that you have to create a lot of exceptions, time and time again, especially for applications that are crucial.

How was the initial setup?

Recently, the setup of this solution is easy, but the configuration is time-consuming.

You have to make policies, and it is not a simple process. There are three steps involved, where first you have to deploy the agent, and then you have to create a policy to remove any existing antivirus software. A reboot is required following this step. After the reboot, you install the product and then you have to reboot again.

These steps are tedious and time-consuming, and really what I didn't like about this solution.

Which other solutions did I evaluate?

If I were in an environment that required a large-scale deployment then I would choose another solution over ESET.

What other advice do I have?

I would not recommend this solution on a larger scale. To improve, they need to cut down the number of steps required for deployment. They also have to increase the availability of technical support.

I would rate this solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Junior System Engineer at a tech services company with 501-1,000 employees
MSP
ERA Web Console enables us to create reports, monitor/administer clients and servers
Pros and Cons
  • "What is great about ESET is the ERA Web Console through which we can pull various reports, monitor and administer all clients and servers, and the console is easy to use."
  • "A feature we like is setting the GUI of ESET Endpoint Security/ESET File Security to silent mode because some servers and clients can have performance issues."
  • "They need to improve licensing for VMs. When ESET is uninstalled from a VM, the seat stays on the license management server. We have to manually delete the seat from that server because it doesn't know how to handle it. I contacted exclusive ESET support here in Croatia and they told me there is no solution for this yet."

What is our primary use case?

This ESET environment consists of the ERA Web Console for remote administration of client computers and servers, and Apache HTTP Proxy to distribute updates to client computers. AD environment consists of about 250 client computers and 30 servers, and everything works perfectly for now.

How has it helped my organization?

ESET is recognized as one of the best in the security field. It provides a high level of security and the ERA Web Console increases productivity because we can do all we need to do with clients from one central place. And we have plenty of options for those clients.

What is most valuable?

What is great about ESET is the ERA Web Console through which we can pull various reports, and monitor and administer all clients and servers. In addition, the console is easy to use.

The most valuable feature for us is the ability to create custom reports. Also, they are not exclusively related to antivirus and group synchronization from AD, so we can have the same group structure on AD and ESET. 

Another feature that we like is setting the GUI of ESET Endpoint Security/ESET File Security to silent mode because some servers and clients can have performance issues. For example, the ekrn.exe process, from time to time, consumes a lot of CPU, so it is great that we can put this process on silent mode.

From the Dashboard, we have a quick view of real-time status, and if we are in hurry, the ERA Web Console will send us a notification with the current situation so we don't need to waste time connecting to the console.

What needs improvement?

They need to improve licensing for VMs. When ESET is uninstalled from a VM, the seat stays on the license management server. We have to manually delete the seat from that server because it doesn't know how to handle it. I contacted exclusive ESET support here in Croatia and they told me there is no solution for this yet.

For how long have I used the solution?

One to three years.

What do I think about the stability of the solution?

We haven't encountered any issues with stability.

What do I think about the scalability of the solution?

We haven't encountered any issues with scalability.

How are customer service and technical support?

I would give technical support a 10 out of 10. It is fast and professional.

How was the initial setup?

Initial setup is simple, there are no undefined options that confuse you and every step is well explained.

What other advice do I have?

Gives you a reliable endpoint security product with high security standards and easy administration from everywhere.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
reviewer1158945 - PeerSpot reviewer
IT Manager at a consultancy with self employed
Real User
Top 20
Effective antivirus, reliable, and scalable
Pros and Cons
  • "The most valuable feature of ESET Endpoint Security is the antivirus for the endpoints."
  • "The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience."

What is our primary use case?

We use ESET Endpoint Security for system protection.

What is most valuable?

The most valuable feature of ESET Endpoint Security is the antivirus for the endpoints.

For how long have I used the solution?

I have been using ESET Endpoint Security for approximately five years.

What do I think about the stability of the solution?

The solution is stable.

What do I think about the scalability of the solution?

ESET Endpoint Security can scale and it is easy to do.

How was the initial setup?

The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience.

What other advice do I have?

I rate ESET Endpoint Security a nine out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.
PeerSpot user
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.
Updated: January 2025
Buyer's Guide
Download our free ESET Endpoint Protection Platform Report and get advice and tips from experienced pros sharing their opinions.