ESET Endpoint Protection Platform Reviews

We use this solution for security and email spam protection.

Once the initial setup and configuration is complete, you just have to sit back and monitor.

The most valuable feature is the antispam module, which comes in the bundle. It is very helpful and integrates with the local Outlook, or email, client.

The HIPS is another good feature.

The initial setup needs improvement because you have to create quite a few policies, and sometimes it misses machines when it comes to discovery. This means that you have to manually deploy on some.

Seamless discovery of endpoints would be an improvement.

Technical support can be improved.

I would like to see better deployment features in the next release.

If they had an agentless version, where for example it is integrated with Active Directory and there is no agent, then that would be an improvement. I don't know if it is possible, but you just discover the machines, deploy the software, and that's it. It would save a lot of time when it comes to installing the agents, especially if you have, for example, one thousand machines. It is for this reason that I would not recommend ESET on a larger scale.

The stability of this solution is good.

I have not had to scale this solution, but my understanding is that you just enter a license and that's it.

The availability of technical support is less than I would like. Out of five times that I call, they may be available two or three times. Overall, I would rate their support a seven out of ten. Certainly, this can be improved.

If, however, you do catch them, then the support is good. The engineer will help you.

I have worked with Cylance. It does not have the problem where some machines are missed during the initial setup and discovery process, but it suffers from having too many false positives. I think it is related to how it works, based on machine learning technology. This means that you have to create a lot of exceptions, time and time again, especially for applications that are crucial.

Recently, the setup of this solution is easy, but the configuration is time-consuming.

You have to make policies, and it is not a simple process. There are three steps involved, where first you have to deploy the agent, and then you have to create a policy to remove any existing antivirus software. A reboot is required following this step. After the reboot, you install the product and then you have to reboot again.

These steps are tedious and time-consuming, and really what I didn't like about this solution.

If I were in an environment that required a large-scale deployment then I would choose another solution over ESET.

I would not recommend this solution on a larger scale. To improve, they need to cut down the number of steps required for deployment. They also have to increase the availability of technical support.

I would rate this solution a seven out of ten.

The solution is primarily used as a security tool. We're a distributor of several security technologies. This is an MDR solution. It's similar to Sophos. It protects endpoints. It offers an antivirus and also manages malware as well. 

It's a good, medium-level MDR. It's good for medium-sized companies.

It's on par with other products on the market, when it comes to endpoint protection.

The remediation and deep learning are very helpful. They tout that malware can be killed within 30 seconds.

Its security approach is very deep.

It's stable and reliable. 

The solution can scale. 

The pricing is reasonable. 

I'm unsure as to if they could actually support a large enterprise.

They need to continue to develop their position within the MDR market.

They should develop an XDR solution. That would be the next step for them.

I started with this company in January. However, the company has dealt with the solution for three or four years. 

If you have a simple setup, the stability is good. It is reliable. There are no bugs or glitches. It doesn't crash or freeze. 

The solution offers good scalability. However, if it is a very large setup, for example, 10,000 or more endpoints, I'm not sure how it would hold up. 

We do not have a lot of customers using the solution. 

Technical support is quite good. 

I've dealt with many security solutions, including Sophos and Cynet. 

I'm not sure how easy or complex the setup is. I do not handle the deployment. I'm in sales. 

I'm not clear on the exact cost of the licensing. I don't handle the configurations. That said, the solution is not overly expensive. 

I'm a reseller, and I work with system integrators in Italy.

ESET tends to push the SaaS contract.

I'd recommend the solution to other users. 

I would rate the solution eight out of ten. 

We are using it to protect our endpoints and servers.

It has been working fine. It lets you know when it finds things. We didn't have any incident where the place had to shut down or was taken over by anything. We haven't had any issues that we know of.

It seems to have some issues with updates. When you do updates, it sometimes requests for a reboot, and even when you do the reboot, it still says that you need to reboot. Currently, on my computer, it says that a new ESET Endpoint Antivirus has been installed, and I need to restart the computer for the changes to take effect, but I've already done that, and the same message is still there, which is a little annoying.

It should have a feature similar to the Intercept X feature in Sophos.

I have been using this solution for a little over a year.

Overall, it seems pretty stable.

As far as I know, it is scalable. Currently, we have 30 users in our company. We don't have any plans to increase its usage. We're pretty static here.

I haven't had to deal with their tech support. We would go through the MSP, and the MSP generally interfaces with them. 

We were using Sophos. Our MSP had a bad experience with it, so we decided to go with ESET Endpoint Antivirus. We get it through our MSP, and it was a part of the package, and that's why we dropped Sophos.

Sophos had Intercept X on the server-side to protect the files on the server, but we had to pay extra for it to be on the endpoints. We at least had the server version, which was kind of cool.

It was straightforward. Our MSP has a script, and when you run the script, it kind of gets installed automatically. It also gets configured with their systems. It was pretty easy.

Our MSP is Tech Kollective, and they're very responsive.

It probably is less expensive than Sophos.

I would rate ESET Endpoint Antivirus an eight out of ten.

We are using the management console, ESET Management Center with this suite, and we deploy ESET Endpoint to the PCs and servers.

The most valuable feature of this solution is the protection itself, which works well for us.

I don't know what would need improvement. It's a fine solution for us. I don't know what could be better. There are many other solutions to compare with, but I don't know them.

With ESET we are content for now. It is what we need.

In the next release, I would like to see DLP included. Data Leak Protection is what we are searching for at the moment. It is not included with ESET.

I have been working with ESET Endpoint Security for 10 years.

We are using one of the latest versions.

This solution is stable. We have not had any issues.

This is an area that we have not had to experience. It's enough for what have. 

We have approximately 100 users in our organization.

We have contacted technical support and we are satisfied with them.

Previously, we used Norman, but it's only an antivirus. ESET is better.

We only require one person for the maintenance of this solution.

The price could be lower, but it's comparable, as other solutions have a similar price for the same effect.

I would rate ESET Endpoint Security a nine out of ten.

I use it to protect my servers.

The potential threat protection feature is the most valuable. In the event that one of my computers is not on the network and gets a virus, ESET Endpoint Security quickly detects the malware, and in most cases, it removes the virus. It also has the ability to remotely shut down the computer. I like the remote control part the most.

The use of SQL Server can be improved. At times, there is a bit of challenge while linking it with the Javascript. 

ESET Endpoint Security requires modern technology or modern equipment on site. You will find it difficult to use ESET Endpoint Security with dual-core machines. 

If they can add the cloud management feature to their product, it will be much easier. If you look at this COVID situation that we are in right now, people are working from home, so you need to control the computers wherever you are. For example, if you are using any email setup and you are hosting it on your own, all the email traffic will be going through the same network. You need to protect all of your computers from the attack. It is best if you can do it remotely rather than having an IT person to come onsite to manage all computers and metrics etc, which isn't a smart way to do it.

I have been using ESET Endpoint Security for about six years.

It is a stable product.

It is scalable. I have had at least 20 users, and I never exceeded 50 users.

I don't really have much experience with them. Because of my almost six years of experience with this product, I am able to troubleshoot a lot of issues.

I hardly had any problems. It could be because of the experience with time.

The deployment time depends on the speed of the network. To install it to a standalone workstation, it didn't take me more than 5 minutes to complete the process.

I installed it myself. It gets easier with experience. In the beginning, I required some assistance. I raised some queries online and got a response. I then found someone who is probably certified to do the installation. Now, I can install it on my own. I have also been helping my clients.

It is subjective. I don't think it is expensive.  If you can have 10 user licenses for less than $100, I don't think it is expensive.

We definitely plan to continue using this solution. For my clients with small businesses, I really recommend this solution.

I would rate ESET Endpoint Security a seven out of ten.

This ESET environment consists of the ERA Web Console for remote administration of client computers and servers, and Apache HTTP Proxy to distribute updates to client computers. AD environment consists of about 250 client computers and 30 servers, and everything works perfectly for now.

ESET is recognized as one of the best in the security field. It provides a high level of security and the ERA Web Console increases productivity because we can do all we need to do with clients from one central place. And we have plenty of options for those clients.

What is great about ESET is the ERA Web Console through which we can pull various reports, and monitor and administer all clients and servers. In addition, the console is easy to use.

The most valuable feature for us is the ability to create custom reports. Also, they are not exclusively related to antivirus and group synchronization from AD, so we can have the same group structure on AD and ESET. 

Another feature that we like is setting the GUI of ESET Endpoint Security/ESET File Security to silent mode because some servers and clients can have performance issues. For example, the ekrn.exe process, from time to time, consumes a lot of CPU, so it is great that we can put this process on silent mode.

From the Dashboard, we have a quick view of real-time status, and if we are in hurry, the ERA Web Console will send us a notification with the current situation so we don't need to waste time connecting to the console.

They need to improve licensing for VMs. When ESET is uninstalled from a VM, the seat stays on the license management server. We have to manually delete the seat from that server because it doesn't know how to handle it. I contacted exclusive ESET support here in Croatia and they told me there is no solution for this yet.

We haven't encountered any issues with stability.

We haven't encountered any issues with scalability.

I would give technical support a 10 out of 10. It is fast and professional.

Initial setup is simple, there are no undefined options that confuse you and every step is well explained.

Gives you a reliable endpoint security product with high security standards and easy administration from everywhere.

All users in my domain use the product on their computers.

The tool protects everything. It is not just for encryption.

The product’s licensing should be a little bit better during renewals. The product should provide a one-click option to renew the licenses. I shouldn’t have to click everything to find out when my license will expire. License administration will be a problem if I have too many computers or users.

I have been using the solution for more than ten years.

I rate the product’s stability a ten out of ten.

I rate the tool’s scalability a nine out of ten. It is easy to scale the solution. Around 60 users use the solution in my organization. I manage and maintain the product.

The initial setup was simple. The solution is deployed on-premises on our servers and then deployed to our computers.

I did the deployment myself.

I rate the solution’s pricing a seven out of ten. The pricing can be a bit more flexible.

We are happy with the solution. If we want to switch to another vendor, we would have to change everything. It would be too much work. Overall, I rate the product a nine out of ten.

We use ESET Endpoint Security for system protection.

The most valuable feature of ESET Endpoint Security is the antivirus for the endpoints.

I have been using ESET Endpoint Security for approximately five years.

The solution is stable.

ESET Endpoint Security can scale and it is easy to do.

The initial setup of ESET Endpoint Security was not complex because we have five years of experience. However, it is not as easy if we did not have the experience.

I rate ESET Endpoint Security a nine out of ten.