We have 400 seats, and we use Linux Windows and don't have a lot of Macs, so we haven't tested the level of Mac protection. However, this solution is mostly for device protection from malware and ransomware. It's for endpoint security.
System Administrator at Korem
Simple and offers low false positives with good pricing
Pros and Cons
- "Ransomware protection is embedded in the solution."
- "It would be useful if they could automate the deployment more."
What is our primary use case?
How has it helped my organization?
We had a log4j attack, and ESET was able to protect our server.
What is most valuable?
They do not give us a lot of false positives.
It is not heavy on the server. It does not use a lot of computing power.
The facility of use is very good.
Ransomware protection is embedded in the solution.
It offers effective ransomware protection and good protection overall.
We have been able to very effectively block attacks.
The simplicity of the solution is excellent.
It can scale well.
What needs improvement?
It would be useful if they could automate the deployment more.
We have to deploy agent management before deploying software. For Windows, they have an all-in-one package. However, this is not available for Linux. If they had an all-stack protection for Linux, Windows, and Mac, that would be ideal.
Basic technical support could be better.
Buyer's Guide
ESET Endpoint Protection Platform
November 2024
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814,649 professionals have used our research since 2012.
For how long have I used the solution?
We've used the solution for about four years.
What do I think about the scalability of the solution?
We have around 400 seats in our company.
It's really great in terms of scaling. We haven't had any issues with extendibility. I have no fears about our being able to scale.
How are customer service and support?
Technical support is okay. They have online chat. However, it's not always easy to reach the right person. You could get more premium support which is better and does direct you to more local support.
How would you rate customer service and support?
Neutral
How was the initial setup?
The initial setup isn't too difficult. I'd rate it nine out of ten in terms of the ease of setup. It's easy to deploy. We install it on-premise, and it is easy to configure. However, if you want to deploy more agents, you have to do it in two steps instead of one.
What's my experience with pricing, setup cost, and licensing?
The pricing is fair.
Which other solutions did I evaluate?
We are looking to do a demo of a variety of solutions to see how they would stand up.
What other advice do I have?
We are not an MSP. We are more of a client.
Overall, they offer good protection at a good price and have a lot of functionality and configuration. It's my go-to product when I consider security at home or at my business. I'd rate the solution nine out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
IT Consultant at a insurance company with 501-1,000 employees
Reasonably priced, reliable, and user-friendly.
Pros and Cons
- "It's easy to set up and quick to deploy."
- "We'd like the solution to be a next generation antivirus with some sort of artificial intelligence or machine learning angle."
What is our primary use case?
We primarily use the solution for endpoint security. We use it on PCs, laptops, and software. It acts as an antivirus.
What is most valuable?
The solution is user-friendly with good memory. It's not heavy and very simple.
It is stable and reliable.
We can scale the product if we need to.
The pricing is reasonable.
It's easy to set up and quick to deploy.
What needs improvement?
We'd like the solution to be a next generation antivirus with some sort of artificial intelligence or machine learning angle.
For how long have I used the solution?
I've used the solution for around ten years.
What do I think about the stability of the solution?
The stability I'd rate eight out of ten. It's very reliable. There are no bugs or glitches, and it doesn't crash or freeze.
What do I think about the scalability of the solution?
The scalability is good. I'd rate it seven out of ten.
We have around 200 users on the solution right now.
Which solution did I use previously and why did I switch?
We previously used McAfee. However, it was too heavy for us. It needed too much memory.
How was the initial setup?
The initial setup is pretty straightforward. I'd rate the ease of setup eight out of ten.
Deployment should only be around two or three minutes. It is very fast.
What about the implementation team?
While we bought the solution from a third-party, we installed the solution ourselves, in-house.
What's my experience with pricing, setup cost, and licensing?
We did not find the solution to be too expensive.
The solution costs around $20 or $30 per user per year.
What other advice do I have?
We're customers and end-users.
We are using the latest version of the solution.
Overall, I would rate the product eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Buyer's Guide
ESET Endpoint Protection Platform
November 2024
Learn what your peers think about ESET Endpoint Protection Platform. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
814,649 professionals have used our research since 2012.
Senior Software Developer at a manufacturing company with 11-50 employees
Solid, thorough, and transparent behind the scenes
Pros and Cons
- "It rarely gets in the way, and we don't even notice it scanning."
- "I'm not aware of any areas that need improvement."
What is our primary use case?
We just use the solution for ongoing coverage and protection against malware. We have it on our machines, and we just let it do its thing. It does its scans, and there's real-time monitoring. It is basically for everyday use, we just put it on and let it go.
What is most valuable?
Overall, it's a good product. It's transparent. It rarely gets in the way, and we don't even notice it scanning.
When something does come up that's problematic, it comes up with a popup and lets you decide whether to delete or quarantine.
The solution is stable.
What needs improvement?
I'm not aware of any areas that need improvement.
What we need is the same as what we would need with any other malware product. It's got to keep up to date with the latest threats, which they do. It's always an ongoing thing with endpoint protection or really with any kind of security, you've got to be up on the latest threats.
For how long have I used the solution?
I've used the solution for at least a couple of years. It's likely been around four or so.
What do I think about the stability of the solution?
The stability is perfect. There are no bugs or glitches. It doesn't crash or freeze.
What do I think about the scalability of the solution?
I have not tried to scale the product. I wouldn't know if it scales.
We have 20 employees on the product right now and about 15 endpoints.
How are customer service and support?
I've never used technical support. I can't speak to how helpful or responsive they are.
How was the initial setup?
I'm not the network admin and therefore did not deal with the latest setup.
We have a network administrator that handles any necessary maintenance.
What's my experience with pricing, setup cost, and licensing?
I don't deal with licensing. I'm not sure as to what it costs.
What other advice do I have?
I'm an end-user.
From my experience, it's been solid, thorough, and transparent behind the scenes. It just does its thing. I'm very happy with it.
I would recommend it. I'd rate it nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
ESET Support at a computer software company with 11-50 employees
It's a fast, reliable solution that doesn't use a lot of system resources
Pros and Cons
- "ESET is the fastest solution on the market. It's also highly reliable. On top of the base configuration, you can set it to respond to events such as ransomware detection with network isolation and other automatic tasks. Our customers prefer ESET because it's reliable, fast, and light on system resources."
- "It would be nice to have more features in vulnerability scanning, which I believe will happen eventually."
What is our primary use case?
ESET Endpoint Antivirus is a solution for customers with workstations tied to the company network. It's a base ESET product for endpoint protection.
How has it helped my organization?
A fast, effective, and lightweight product for endpoint protection. You don't see it until it reports found malware.
What is most valuable?
ESET is the fastest solution on the market. It's also highly reliable. On top of the base configuration, you can set it to respond to events such as ransomware detection with network isolation and other automatic tasks. Our customers prefer ESET because it's reliable, fast, and light on system resources. If your devices don't have much RAM, having an antivirus solution that doesn't use many resources is critical.
What needs improvement?
It would be nice to have more features in vulnerability scanning, which I believe will happen eventually because it already has some basic functionalities.
For how long have I used the solution?
I have used Endpoint Antivirus for 16 years.
What do I think about the stability of the solution?
I rate ESET Endpoint Antivirus 10 out of 10 for stability.
What do I think about the scalability of the solution?
Everything depends on how well you've built your network. If your network is centralized, has good bandwidth, and you have the correct set of permissions, you'll have no problem deploying ESET. If your network topography is decentralized, you'll need more steps. Also, there is a cloud solution. The cloud-based ESET Protect server can manage up to 50,000 computers, so keep it in mind if you have more.
ESET Endpoint Antivirus is a proven product, built for the last 35 years, brushed and polished to perfection. Customers rarely see malfunctioning of any kind, and if it happens, support will take care of it immediately. There are five different methods to deploy protection on endpoints, with the ability to set the smallest detail in the process. And pretty much everything works flawlessly. There are no limitations to the number of distribution points, number of administrators, configurations of permission sets, or anything that can interfere with the solution's scalability.
How are customer service and support?
The customer support is better than the product.
How would you rate customer service and support?
Positive
How was the initial setup?
I rate ESET Endpoint Antivirus 10 out of 10 for all it is. It's a proven product, polished to perfection, and in the top five products globally. It isn't complicated to set up; believe me, I've been deploying it for 16 years. ESET has been in this field for a long time, so everything is mature and seamless.
The deployment time depends on the network size. From a few hours for the network of 30 endpoints, including the ESET Protect server deployment, to a few days if you have thousands of endpoints and other solutions that need removal.
What about the implementation team?
We deployed the solution in-house.
What's my experience with pricing, setup cost, and licensing?
I rate ESET Endpoint Antivirus a seven out of 10 for affordability, but it lacks features that some pricier products have. The price of Endpoint Antivirus is somewhere in the middle regarding the competitors. It's a decent value. There aren't any additional costs, and the solution is low-maintenance on the customer's end.
What other advice do I have?
I rate ESET Endpoint Antivirus a nine out of 10 overall. Some minor improvements could be made, but customers are happy with Endpoint Antivirus. You don't see it as it's very low on resources, but it's a powerful endpoint client packed with functionalities that can make a difference between hacked and a healthy network.
I recommend using Endpoint Antivirus with ESET Protect server for centralized management, maximum security policies, and automatic isolation tasks for eventualities. A better product, ESET Endpoint Security, brings web control, anti-spam filtering, and a firewall to control the network traffic on your endpoints. The antivirus solution doesn't have those features, so consider the latter if you need those additional functionalities. ESET Endpoint Security also has a secure browser that encrypts communication between the keyboard and the browser. This feature is crucial for banking services and anything online where you're typing in sensitive information or user credentials.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Serbia, reseller
Light, easy to use, and offers good protection against threats
Pros and Cons
- "It's light. I almost don't know that I am using it."
- "It's not scalable in that you cannot use a license for multiple devices."
What is our primary use case?
We primarily use the solution for endpoint protection. It protects end-users and small companies as well.
How has it helped my organization?
It can keep PCs and devices secure. We can see if there are any issues from outside sources or emails that are a threat.
What is most valuable?
We have found we don't have many threats. We can look at the history and see which actions get declined.
The price was very reasonable.
It's light. I almost don't know that I am using it. The solution is stable.
What needs improvement?
I can't speak to any missing features.
It's not scalable in that you cannot use a license for multiple devices.
We'd like the solution to make even more updates to ensure protection from the latest threats.
For how long have I used the solution?
I've been using the solution for two years.
What do I think about the stability of the solution?
The solution is stable and reliable.
What do I think about the scalability of the solution?
The solution is scalable in that you pay for a license per device. If you need more licenses, you just buy them. That way, you can expand your coverage as needed.
However, you cannot use a license on multiple devices.
We have five users on the solution so far.
How are customer service and support?
I've never used technical support.
Which solution did I use previously and why did I switch?
I did not previously use other solutions.
How was the initial setup?
The setup is easy. It was preinstalled on the computer. It took two minutes to put it as "active," and it would start working.
You do not need anyone to manage deployment and maintenance tasks.
What was our ROI?
We have witnessed an ROI in terms of security. It saves money by having users avoid recovery costs when a device is attacked.
What's my experience with pricing, setup cost, and licensing?
The product pricing is very reasonable.
You need to pay for a license for every device.
We pay an annual fee to use the solution.
What other advice do I have?
I'm likely using the latest version of the solution.
I'd recommend the solution to others.
The software is stable and runs without any issues and users can check the actions that are taken and detected. It's easy to use.
I'd rate the solution nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Senior Technical Consultant at a tech services company with 51-200 employees
Good at detecting potentially dangerous websites, but the alerts can be confusing at times
Pros and Cons
- "The most valuable thing for me is that when I'm using the internet and I reach some site that isn't so secure, or isn't recommended because they don't have a good reputation, ESET will notify me."
- "Sometimes, ESET sends alerts within my own network that cause confusion. That is, it might warn about contamination, or that the VM has crashed, but it doesn't go further than that. It just shows me the alert and sometimes I am not sure what to do about it."
What is our primary use case?
I work as an external consultant for a consulting and teaching company with around 50 employees. We teach courses and do examinations for customers that want to become certified once they complete the courses. In fact, I'm more than an external consultant yet I'm paid differently to a standard employee, and I'm using my whole technology infrastructure here.
I use ESET Endpoint Security on-premises at home because everyone is working from home now and no one has worked in the office for more than a year. For general security, I use the built-in Microsoft firewall and the services offered by ESET. And that's all, because I don't have servers.
ESET Endpoint Security is included on every machine that I have at home, including my wife's, my son's, and my daughters', because we're exposed to the internet. I also have routers which have some functions as a firewall, so that nobody comes into the network uninvited, and I have passwords for every access point.
I have 10 licenses in total, because I also use ESET Endpoint Security on the smartphones and some tablets as well. And in terms of maintenance, I'm the only one in charge of these networks and devices.
What is most valuable?
The most valuable thing for me is that when I'm using the internet and I reach some site that isn't so secure, or isn't recommended because they don't have a good reputation, ESET will notify me. Many times I will decide to just accept ESET's advice and I will stop visiting that website. In some very rare cases, I go through to the site anyway because I already know that it's secure.
What needs improvement?
Sometimes, ESET sends alerts within my own network that cause confusion. That is, it might warn about contamination, or that the VM has crashed, but it doesn't go further than that. It just shows me the alert and sometimes I am not sure what to do about it.
Regarding email security, I would like something more when it comes to preventing phishing attacks. With some of the emails I've received, I have found things that made me refuse to open them, but ESET does not seem to notice. I think that I should be better advised of problematic situations concerning potential phishing emails.
In general, I also think that there could be more in the way of advanced threat detection, for identifying advanced malware and the like. Having an extra service that could detect more advanced malware than typical antivirus software does may be very expensive to have on my entire premises, but I would consider it.
Then, when it comes to the smart TV and the printer, I can't really figure out what's happening when there's a problem. For example, it's difficult to find out whether the appliance has been attacked or not, and it's not so easy to see what is actually going on in the case of a malicious situation.
For how long have I used the solution?
I've been using ESET Endpoint Security for four years now.
What do I think about the stability of the solution?
My impression of stability is good. It's a stable product and it's not very obstructive. I have used other software like ESET Endpoint Security and it was impossible to work because the machine kept filling up with files that they were trying to send back to their company.
What do I think about the scalability of the solution?
I don't have a need to implement ESET Endpoint Security for more than 10 machines, so I don't know how they would handle a higher volume. I'm not sure how I could automate that, in terms of how to download the new versions, and all the security signatures, etc. I assume it can be done, but I have no idea.
How are customer service and technical support?
I haven't spoken with ESET technical support yet because I've never had a reason to.
Which solution did I use previously and why did I switch?
I have previously used the antivirus software from both McAfee and Norton. In fact, my technical support consultant has been recommending that I go back to Norton, and I'm not against the idea, but I would need to have a better comparison to make the switch.
How was the initial setup?
The setup was simple. I set it up manually by installing it on every machine I have. So it was not an automatic process, but it is straightforward enough. It took only 10 minutes per machine.
Where I had a problem was with the smart TVs. It was supposed to function there, but on the HiSense TV I got stuck because I think that the operating system is not the correct version for it to work.
What's my experience with pricing, setup cost, and licensing?
I pay about $100 a year, so it's really cheap. I'm sure that if I need something else beyond more technical support, I'll need to pay more.
Which other solutions did I evaluate?
In the past year I have evaluated Norton, but as I told my technical support consultant, I don't have enough information to make a change. I'm glad to have what I have, even though I know it could be better.
What other advice do I have?
I have recommended ESET Endpoint Security to friends and colleagues already. As a technical person, I would recommend it based on its performance and the way in which it does not block you or get in the way when doing work. Although it could do more with preventing phishing, it catches most other problems.
The solution is very good for what it is sold as, which is not necessarily a complete solution for security. And I would say that I got what I paid for.
I would rate ESET Endpoint Security a seven out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Other (consultant)
Assistant Researcher at CNRS
Stable with a quick installation process and good MDM features
Pros and Cons
- "The solution has very useful MDM features."
- "There are some new antivirus technologies that rely on AI, artificial intelligence. ESET does not have this technology right now."
What is our primary use case?
I install the solution in mobile devices to secure smartphones and to manage these devices as ESET has MDM, Mobile Device Management. I also use the product for data encryption.
What is most valuable?
I like the central console and the Cloud platform.
The solution has very useful MDM features.
The solution is quite stable. It offers good performance.
The solution scales well if you need it to.
I found the installation process to be quite quick.
What needs improvement?
There are some new antivirus technologies that rely on AI, artificial intelligence. ESET does not have this technology right now. Maybe it's going to. It would be ideal if they followed the lead of other products and added AI into their service offering in the future. Adding AI would allow them to add extra security and to have more intelligent protection services.
For how long have I used the solution?
I've recently installed the product. It's only been a few days. I've tried the product before and have worked with it on and off over the last 10 to 12 years or so.
What do I think about the stability of the solution?
The stability has been very good so far. It doesn't crash or freeze. I haven't noted any bugs or glitches. It's been good.
What do I think about the scalability of the solution?
The product has the capability to scale. If a company needs to expand it, it should be able to do so without any issues.
I've only tried about ten devices so far, however. Therefore, I haven't really attempted to scale very much just yet. We have about 50 users on the solution right now. We do plan to increase usage in the future.
How are customer service and technical support?
We don't have any experience with technical support. We've never used them. I can't speak to their level of knowledge or responsiveness.
Which solution did I use previously and why did I switch?
We previously used Kaspersky.
How was the initial setup?
The initial setup is not complex. It's pretty straightforward.
Overall, the deployment process is quick. It took a few minutes.
We have about three administrators that can handle any maintenance if it is required.
What about the implementation team?
I handled the installation myself. I did not need a consultant or an integrator to assist me.
What's my experience with pricing, setup cost, and licensing?
We do have to pay a license fee in order to use the solution. I can't speak to the exact costs.
What other advice do I have?
I'm not sure which version of the solution we are using. I don't have the version number on-hand. As I installed it a few days ago, it's likely I have downloaded the latest version.
I'd recommend the solution to other organizations. For the most part, we've had a very positive experience.
I'd rate the solution at a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Information Technology System Manager at MERCATA VT
Detects threats easily and has a great administration feature
Pros and Cons
- "The administration is its most valuable feature as I can see all versions in one place."
- "I used Avira previously and ESET lacks certain aspects in comparison to Avira."
What is our primary use case?
The solution is used for endpoint users and Samsung servers.
What is most valuable?
The administration is its most valuable feature as I can see all versions in one place.
What needs improvement?
I used Avira previously and ESET lacks certain aspects in comparison to Avira.
For how long have I used the solution?
I have been using ESET Endpoint Antivirus for two years.
What do I think about the stability of the solution?
It is a highly stable solution.
What do I think about the scalability of the solution?
At present two hundred people are using the solution.
Which solution did I use previously and why did I switch?
Previously I had used Avira, which is a German antivirus solution.
How was the initial setup?
ESET's initial setup is straightforward. The setup follows a standard procedure.
What's my experience with pricing, setup cost, and licensing?
ESET is cheap.
What other advice do I have?
I recommend using the solution. I rate the overall solution a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
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Updated: November 2024
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